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We are seeking a highly professional, experienced, and customer-focused Spa Front Desk Manager to oversee the daily operations of our reception area and ensure an exceptional client experience. The ideal candidate will be a strong leader with a passion for wellness, excellent organizational skills, and the ability to drive both service excellence and revenue growth. Key Responsibilities Front Desk Operations Manage all front desk activities including bookings, check-ins, and check-outs Ensure smooth daily operations and efficient client flow Oversee appointment scheduling and therapist allocation Maintain a clean, welcoming, and professional reception environment Client Experience Deliver outstanding customer service at all times Handle client inquiries, concerns, and complaints professionally and efficiently Build strong relationships with clients to encourage loyalty and repeat bookings Ensure a seamless and memorable client journey from arrival to departure Team Leadership Supervise, train, and manage front desk staff Create and manage staff schedules and shift planning Monitor team performance and ensure high service standards are maintained Provide ongoing coaching and support to improve team productivity Sales & Revenue Growth Drive bookings, rebookings, and upselling of spa treatments and retail products Implement and manage promotions, referrals, and client retention strategies Monitor daily sales performance and identify opportunities for growth Administration & Reporting Handle cash management, payments, and daily reconciliations Maintain accurate client records and booking systems Prepare daily, weekly, and monthly reports on bookings and revenue Ensure compliance with company policies and procedures Minimum Requirements Minimum 5 years experience in a front desk or reception management role (spa, wellness, hospitality, or similar environment) Proven experience in team leadership and staff management Strong background in customer service and client relations Experience with booking systems and point-of-sale systems Excellent verbal and written communication skills Strong organizational and multitasking abilities Professional appearance and demeanor Key Competencies Leadership and accountability Problem-solving and decision-making Attention to detail Sales-driven mindset Ability to work under pressure in a fast-paced environment What We Offer A professional and supportive work environment Opportunity for growth within a wellness-focused brand Competitive salary based on experience Performance-based incentives (if applicable)

11d

Sea Point & Three Anchor Bay

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"spa therapist jobs" in South Africa

spa therapist jobs in South Africa (25 results)

Results for spa therapist jobs in "spa therapist jobs" in South Africa in South Africa