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ELECTRICIAN & PLC PROGRAMMER – ROODEPOORT – R45 000 P/MQualified Electrician / Trade Tested with PLC Programming & Instrumentation knowledge. 5 Years+ experience as an Electrician in a Manufacturing Industry. Ability to read & interpret Electrical Circuit diagrams. Participate in risk assessments, create & design schematics, write & install computer programs & test the efficacy of the installed program. Do Breakdowns & emergencies as needed. Ensure material, spares & equipment is available as required. Comply to environmental requirements & maintain high quality of work. Record results of all legal examinations in the correct format. Complete job cards & description of work & spares used. Email a detailed updated CV to Maria at AIM Personnel Services email maria@aimjobs.co.za
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Conveyancing Paralegal - RMB Bonds - Ruimsig.Law firm in Ruimsig needs a Conveyancing Paralegal with min 3 years experience in RMB Bonds. Paralegal qualification essential ess
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Our client in the Insurance Industry is looking for a looking for an experienced Legal Manager for the Day to day administration of Third Party claims
· Day to day administration of Third Party claims;
· Liaison between Attorneys and Claims Manager;
· Settlement of Third Party claims and recoveries.
· A person with an A-grade average in Matric (especially in maths);
· A person with a Degree who did not fail any subjects(LLB or equivalent );
· We are looking for a very smart individual with attention to detail, good people skills and who would thrive in a competitive environment.
· It’s a very hands on position that requires a strong individual.
Market Related
· A person with an A-grade average in Matric (especially in maths);
· A person with a Degree who did not fail any subjects(LLB or equivalent );
· We are looking for a very smart individual with attention to detail, good people skills and who would thrive in a competitive environment.
· It’s a very hands on position that requires a strong individual.
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To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.Job Objectives: To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC). To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards. To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required. To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs. To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR. To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets. To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs. To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams. To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value. Knowledge: SAPC and relevant legal knowledge Ethical working practice and compliance Knowledge of stock, cost, risk and compliance management procedures Knowledge of patient care, professional counselling Knowledge of customer service excellence Knowledge of labour legislation and IR practices Sound understanding and application of financial management principles Knowledge of competency based interviewing Skills: Sound managerial, tutorship and coaching skills Results and target driven Planning and organising skills Problem-solving skills Strong customer orientation Interpersonal skills (Custome
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Senior Data Analyst-BCB GroupBCB GROUP BCB Group is an innovative banking and payment services provider that believes in the revolutionary power of cryptocurrency and blockchain. BCB’s mission is to build the world’s leading financial hub for the digital asset economy by providing reliable and robust financial services. The team boasts significant financial, legal and regulatory expertise and experience, and focuses on building a foundational infrastructure that caters to companies that need it most. We provide accounts and payments processing for the pillars of the industry including Bitstamp, FTX, Crypto.Com, Fireblocks, Galaxy, Gemini, Huobi and Kraken in dozens of fiat and cryptocurrencies. The cryptocurrency and blockchain industry is growing rapidly, and we here at BCB Group want to continue shaping the way the industry progresses. We are looking for talented, motivated and crypto-passionate individuals to join us in ushering in this new financial revolution. www.Bcbgroup.Io The Role What will you be doing? As a Senior Data Analyst you will be responsible for delivering the analytics and reporting requirements necessary for understanding the performance and growth within the business. You will be involved in developing quantitative techniques and technological solutions that solve complex and commercial business problems. Additionally, you are expected to communicate analyses and findings using high quality visualisatio
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Minimum requirements: 2-3+ years experience as a Legal SecretaryMust have experience dealing with VAF Matters - Standard BankMust be computer literateTo start as soon as possible Consultant: GLICINDA BOSCH - Dante Personnel Johannesburg
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Client Liaison Officer LegalLegal Company situated in Roodepoort is looking for an Attorney Client Liaison Officer. Must have own transport. Min 3 years experience in establishing long term relationships with Clients. Responsible for activating new Clients and ensuring high quality service. Promote products and services and ensure compliance according to the legal guidelines. Ideal Candidate will have a proven track record., well spoken and presentable and available immediately. Basic plus commission Email detailed cv with contactable refs to bernadette@cnwweb.co.zaJob Reference #: Client Liaison Officer LegalConsultant Name: Bernadette Havenga
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Ads in other locations
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Job Title: Finance Manager: Reporting & ControlReports To: Group Chief Financial Officer (CFO) Job Summary:The Reporting & Control Manager is a key figure in ensuring financial integrity and compliance across the company. The role is responsible for all internal and external reporting for the group. The role requires a deep understanding of International Financial Reporting Standards (IFRS), experience with best practice group reporting and consolidation of multicurrency entities, as well as the ability to manage intercompany transactions and eliminations. This role is pivotal in ensuring the integrity of statutory, management, and board reporting and for drafting and maintaining finance policies and procedures for the Group. Key Responsibilities:Lead the drafting and preparation of IFRS-compliant financial statements and consolidated group financial statements for all legal entities across the Group as well as the preparation of the Group Consolidated Financial Statements.Coordinate and manage intercompany reporting processes, including reconciliations and eliminations.Direct statutory reporting and ensure adherence to all financial regulations and standards.Facilitate timely and accurate reporting to management, executive committees, and the board of directors.Formulate and enforce financial policies and procedures to uphold financial controls.Manage the external audit process for all legal entities.Develop a continuous improvement plan for reporting processes and IFRS compliance.Collaborate with other finance functions to ensure cohesive financial strategies and data consistency across the organization. KPIs:Zero audit adjustments and a clean audit report.Adherence to reporting deadlines for all statutory and management reports.Accuracy of financial reportingDetailed and accurate cash flow forecastingDecrease in the number of days required to close the monthly financial period.Positive feedback from stakeholders on the clarity and accuracy of financial reports.Successful implementation of new or revised financial policies and procedures.
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
3d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
3d
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SPAR South Rand, a division of The SPAR Group Ltd, is currently recruiting for a Leasing Manager to join our dynamic team based in Jet Park.
*PURPOSE OF THE POSITION*
* Based in Jet Park, the Leasing Manager will be responsible for the administrative, functional and legal aspects in the implementation of the retail growth plan in existing stores and ensure the organic growth through improving the existing SPAR footprint. Furthermore, to assist the Senior New Business Development Manager in the implementation of the retail growth strategy.
*KEY PERFORMANCE AREAS*
* Leases and lease management
* Lease negotiations
* Compliance with all relevant laws and SANS regulations from a property perspective
* Property management
* Manage offers
* Manage option agreements
* Manage addendums
* Manage cessions
* Compliance reports and follow-up
* Payment of rentals
* Providing advice regarding legal matters
* Reporting bi-weekly on property management
* General legal, lease and sale of business queries
* Matric or equivalent qualification
* A tertiary qualification will be advantageous
* Advanced computer skills, especially in Excel
* Valid driver’s license
* 5 Years property experience
* Able to cope under pressure and ensure deadlines are met
* Good communication skills
*Closing Date: 20 May 2022*
*Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.*
*If you have not had any response from us within one week of the closing date, please consider your application unsuccessful.*
*SPAR Group is an equal opportunity employer.*
*All positions are placed in accordance with the Company’s Employment Equity Plan.*
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
* The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
* Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
* This information is given to us, by you, voluntarily and of your own free will.
* If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
* In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
* You have the right to access this inform
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Strate (Pty) Ltd is looking for a suitably qualified and experienced On-Boarding Specialist to join our dynamic team. The role purpose is to facilitate and oversee the end to end onboarding of clients into the Strate environment to ensure an optimal client experience.
*Business Process (Internal Process): Planning*
* Lead collaborative dialogue with CSD Services, Collateral Services, Data Integration Services, Testing Team, Settlements and all relevant internal departments to develop a yearly, monthly and weekly view of the onboarding plan to facilitate and ensure adequate planning of resources needed for optimal client experience
* Continuously discuss on-boarding plan and scope with relevant parties to ensure scope of work is up to date.
* Manage competing priorities, provide explicit directions, and establish clear expectations from and for stakeholders.
*Facilitation*
* Identify, define, implement, and lead Strate’s client onboarding process, focusing on end to end ownership of the client experience.
* Proactively approach client onboarding with a sense of urgency, maintaining a high level of quality while balancing speed-to-market
* Proactively identify risks or challenges to ensure efficient client onboarding
* Demonstrate a service excellence mindset to accommodate a smooth onboarding process for clients
* Manage Strate stakeholder types, and or entity types to facilitate correct billing set-up by Finance and the Operations teams
* Review incoming forms for clients and assist clients in completing production forms where necessary
* Ensure all legal and compliance requirements are met relating to the specific client onboarding checklist
* Engage with the relevant internal teams to facilitate timeous issuing of BP ID loading of the client onto the Strate environment
* Obtain Strate approvals through the correct governance forums– CAB, Exco/Opsco
* Recommend, develop, and implement solutions to support continuous improvement of Strate’s client onboarding framework, processes, procedures, and service
* Handle sensitive and confidential information in accordance with Strate’s policy
* Demonstrate the ability to work well under pressure and handle challenging deadlines
*Administration*
* Timeously address client queries in relation to the onboarding process
* Engage with relevant internal departments to ensure timeous drafting of service level agreement(s) (SLA)
* Obtain all internal and external go-live approvals
* Obtain testing sign-off from client and impacted market players
* Maintain client onboarding process flows, procedures, and policies to ensure they are always up to date
* Engage internal stakeholder to create visibility and understanding of the Strate’s client onboarding process
* Maintain controls to ensure all client onboarding policies and procedures serve the client and protect Strate
*Stakeholder Management*
* Provide subject matter expertise when engaging clients on ‘go-live’ implementation ensuring clients have been giv
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Our client in the engineering industry is urgently looking for an experienced Training Officer to join their organizationLocation: Germiston, Gauteng Requirements: Matric Must have relevant Training qualifications Minimum of 4 years experience working in a training environment (manufacturing railway axles) Must have a good understanding of engineering factory processes. Must have a good understanding of South Africas Skills Development Act, OHS Act, and Merseta. Must have good organizational skills (office and factory). Responsibilities: Maintaining records of all training of all employees. Applications for formal external training courses in accordance with Group procedures. Apprenticeship and Learnership training Maximizing our skills Development related BBBEE points Merseta claims Experiential and YES training Chairing of Skills Development meetings. Legal compliance requirements of the Skills Development Act Submission of training-related reports for our clients and their appointed auditors. Compilation of job descriptions. Identifying shortfalls in training throughout the Company, especially factory related. This would include comparing job descriptions with operator skills to identify training needs. On the shop floor training in accordance with manager/foremen needs and our Quality System either personally or through the appointment of suitable trainers from inside the Company or from outside. Health and safety training First Aid, Forklift, Firefighting, Cranes, OHS hygiene, etc., in coordination with our Safety Officer and SHEQ Officer.
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The legal secretary will be responsible for the administrative function within the Group Legal Department for the various groups of companies under and assisting the Group Legal members with ad hoc administrative duties. To qualify for the role you will have:At least 6 years experience as a legal secretarySecretarial qualification beneficial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NjE2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175830&xid=1109_69616
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Business Consultant Support Services (JB1589) Fully Remote for applicants residing in South AfricaR20 000 R25 000 CTC per month (20 hours a week) Duration: PermanentOverviewWe are recruiting for a Business Consultant to join our business support services consultancy with clients typically based in the UK and Southern Africa. The role will be varied with exposure to multiple corporate functions, with a focus on finance. The company offers a wide range of support to businesses including accounting, corporate secretarial and administrative support of other functions including legal, investor relations and HR. Minimum Requirements: Qualified ACCA/ CA (SA) or CIMA5 or more years post qualification experienceKnowledge of POPI complianceKnowledge of UK Data Protection Act 2018 and GDPRKnowledge of the UK QCA Corporate Governance Code (Advantageous)Experience in accounting for equity transactions, including share-based payments, under IFRS (advantageous)Experience within a small accountancy practice (advantageous)Experienced in using Xero (advantageous)Knowledge of the mining industry (advantageous)Experience working with/within an exchange-listed company (preferred)Company Secretarial experience (preferred)Duties and Responsibilities: Accounting Bookkeeping using XeroSupport clients with cash flow management, budgeting & forecastingSupport clients with payments processingSupport clients with their internal financial and management accounting, and financial reporting (annual & interim)Support clients during their financial auditsLegal & Corporate Secretarial Manage internal registers (e.g., shares/options/warrants) and process transactionsProduce investor documentation and respond to queriesMaintain insider listsLiaise with client advisors (incl. legal, brokers and regulatory)Support clients administratively with legal mattersSupport clients to ensure that regulatory filings and obligations are up to date and filed on timeSupport clients with complianceAdministration Draft/Review legal agreements, news releases and other formal and informal corporate/IR communicationsGeneral and varied administrative assistance as required from time to time
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HR & Recruitment Officers x 2 R22k pm CTC JHB Perm start asap- EE candidates The holding company of this reputable group of subsidiaries (property amongst others) urgently needs your strong HR & recruitment experience! Minimum criteria: Completed HR or legal/law qualification 3 years minimum relevant HR experience Strong recruitment experience (Full cycle) Experience with CCMA/IR procedures Strong MS Office skills Stable track record Experience working for a school/academic institution (essential) Fully bilingual Duties: Handle the full recruitment function for all vacancies Various HR functions as required
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Employer DescriptionA well-established legal practice located in the East Rand Suburbs of JHB.Job DescriptionWe are interested in exploring hiring a junior attorney with preferably 3 to 5 years experience in commercial work and litigation. Labour Law and/or insolvency law experience would be a bonus. To commence in the new year.QualificationsLLB. Admitted Attorney.Skills3-5 Years experience in Commercial work and LitigationBenefitsNegotiable
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
3d
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