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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
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Are you a motivated and passionate Sales professional looking for an exciting opportunity? Join our dynamic client in the Southern Suburbs of Cape Town!
Requirements
Reside within the Southern Suburbs of Cape Town or have reliable transportation to the areaProven experience in sales or a related fieldMatric is essentialExcellent communication and interpersonal skillsSelf-driven and goal-orientedAbility to thrive in a fast-paced environment
Responsibilities
Build and maintain customer relationshipsIdentify and pursue new sales opportunitiesMeet and exceed sales targetsProvide exceptional customer serviceKeep up-to-date with product knowledge and industry trends
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yODQyMzQyMTA4P3NvdXJjZT1ndW10cmVl&jid=1704558&xid=2842342108
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One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.
Purpose of the Job
You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the companys standards.
Job Objectives
People Management
- Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction
- Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved
- Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies
- Maximise productivity through effective staff scheduling and management of absenteeism
- Ensure staff competence and provide support and regular feedback on performance
- Manage personal improvement plans for agents
Quality Management
- Conduct spot checks on CRM system to ensure accurate and complete information
- Monitor calls to improve quality, minimise errors and track employees performance
- Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
- Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions
Internal Communication
- Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends
- Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention
- Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints
Customer Service
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
- Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency
- Identify opportunities to enable automated tools and applications for Custome...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ2ODE3MDcyP3NvdXJjZT1ndW10cmVl&jid=1184975&xid=4146817072
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Our client in the retail industry is looking for a Sales Representative to join their team based in Cape Town.
Duties:
Develop and implement Sales Strategies.
Identify and pursue new business opportunities.
Build and maintain client relationships.
Conduct product presentations and demos.
Stay updated on the industry trends.
Prepare sales reports and forecast.
Enhance product knowledge.
Collaborate with cross functional teams for customers.
Requirements:
5+ years sales experience (preferably in the food service industry).
Fluent in Afrikaans and English.
Valid drivers license and own transportation.
Track record of exceeding sales targets.
Strong interpersonal and communication skills.
Proactive and driven sales professional.
Excellent negotiation and presentation skills.
Team player with independent work ability.
Willingness to travel for client meetings and industry events.
SECTOR: Retail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPVBFMDA1ODQ2L0tC&jid=1778962&xid=PE005846/KB
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a Johannesburg-based company servicing customers in the hardware industry in eight Southern African countries is seeking a young energetic Sales Representative based in Cape Town.
The candidate must reside in Cape Town. This is a Remote position.Duties and Responsibilities:
·Secure replenishment orders from existing customers.
To promote & maintain market leading retail ranges to current and potential new customers.
Develop and obtain new customers to maximize market share. Continuously provide data-based performance feedback to customers.
To provide customers with technical, sales & promotional support with respect to products and retail events
To work closely with our contractor base to source large project enquiries and convert it into sales.
Continuous feedback and collaboration with sales manager to maintain company and personal growth.
Minimum Requirements:
BCom qualification or equal to NQF7
Well-developed interpersonal skills
A conscientious and open mind with an eye for new business opportunities
Own car and drivers license
Experience is an advantage, but not necessary.
Personality that will fit well:
Team player.
Must enjoy traveling.
Will be required to sleep out.
Relationship-building remains essential, the candidate must love to work with people.
Someone who can work hard and will go the extra mile for his client.
Communicate well and give feedback.
Over-deliver on every promise and is eager to learn.
Sales driven as this is a commission based position.
SECTOR: Wholesale
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg2MS9BSw==&jid=1781649&xid=E.L001861/AK
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Store ManagerLooking for a Store Manager for a new Urban Nuts outlet in Edgemead Shopping Centre.Must have the following:-- Matric- previous retail management experience- stay close to Edgemead- be prepared to work over weekends- POS experience- friendly personality- good customer service skills- contactable references- own transport advantageousStarting salary R8000Email CV to nataliecruywagen11@gmail.comIf you have had no response by the 28th February consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQzODIxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1159590&xid=1266_43821
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We are seeking an experienced Sales assistant that can fill in the role and responsibilities of a Store Manager.We are looking for a individual who loves a challenge and is willing to go the extra mile and think out the box. You will be required to do the following:Stock ManagementStaff ManagementCustomer ServiceHousekeepingDay to day store operationsWeekly feedbacksVisual MerchandisingIf you feel you have what it takes kindly send you most recent picture along with an updates cv to victoriap@limbaoriginals.co.zaPlease no time wasters.
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Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
Sales Associate – Luxury retail V&A Waterfront
International Market leader in Luxury is seeking a sales associate to join their diverse and winning team. Your solid experience within high end / luxury sales and customer relation management will be a definite advantage
Main requirements:
Grade 12
Experience within High End / luxury
Excellent customer service skills
CRM
Ability to work Waterfront hours
As per our client’s requirements, a clear credit and criminal history
Please email cv + Salary requirements to marlene@servicesolutions.co.zaConsultant Name: Marlene Smith
2y
1
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Our IT team is looking for an innovative, independent thinking functional analyst who exercises good judgement. This person must have a high level of technical expertise, be passionate about IT processes, methodical and be solutions focussed.The primary purpose is to work in conjunction with business, system application and integration teams and vendors to enhance and solve problems related to the ERP and related systems.Functional Analyst will be responsible for requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to best practices and statutory requirements. The functional analyst will provide effective administration and support for the Financial and Procurement systems and its users.REQUIREMENTS Key accountabilities of role: Software Configuration, Testing and Support Support and manage interfaces between Financials and other systems Requirements analysis, solution mapping, configuration, and documentation of the same, to address business requirements. The definition and execution of test plans and procedures Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility, support and user satisfaction Create end user reports and extract data from the Enterprise Resource Ensure the proper functionality and support of ERP and related systems System administration of ERP Key experience and skills required: Completed a tertiary qualification in Information Systems or Analysis related field. At least 3 years functional systems experience in a technology solution delivery environment Ability to work with and utilize Sage X3 ERP and or Oracle systems Strong problem solving and Analytical ability Accuracy, attention to detail with good mathematical skills Finance background will be beneficial Procure to Pay background and experience Solid understanding of configuration management and the systems development lifecycle with a working knowledge of script development Excellent customer service skills with ability to interpret end user questions and troubleshoot. Ability to test and configure new software developments, releases and upgrades Ability to convey technical processes and terminology into easy to understand language. Ability to maintain confidentiality of sensitive information. Ability to read, write and interpret documents such as procedure manuals, technical specifications, work instructions, and software manuals. Computer skills: Proficiency in one or more of the following areas ASP.NET, SQL Server (MS SQL and/
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0ODU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221026&xid=1320_14854
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BUTCHERY MANAGER - KNYSNA AND GEORGEOur client has got urgent Butchery Manager opportunities in Knysna and in George. They are also considering anyone willing to relocate immediately. You must have:1. At least 3 years of experience running a Butchery store.2. Excellent people management skills.3. Excellent stock ordering, receiving and stock taking skills.4. Very good with numbers- GP Calculations, Cash ups etc.5. Knowledge of Cash In Transit arrangements on behalf of the store.6. Excellent block testing, cutting, weighing, hygiene management, shop display skills, Customer Service etc.7. Willing to relocate either to Knysna or George8. Available to start ASAP.9. Salary: R 18-25K / Neg. Plus Incentives.EMAIL YOUR UPDATED CV TO: andy@evolutionrec.co.zaALL SUCCESFUL APPLICATIONS WILL BE CONTACTED WITHIN 24HRS OF CV SUBMISSION.
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