Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Top ads in Retail Jobs
Must be Afrikaans and English speakingMust have senior store manager exp.
Specific Conditions of Employment • You will be required to Manage, Control, Direct and Assist in multiple sites that will be designated to you in relation to your Area allocation. • You will be required to conduct site visits to all the stores within your Area allocation, on a rotational basis and in accordance with your weekly and monthly calendar schedule. • You will be required to Manage all Key Criteria within your own store, and in addition the various Stores in relation to your Area allocation. • Key Criteria, as mentioned above, would consist of Sales, Staff , Service, Merchandise, Administration, Risk and General Compliance to related Company Policies & Procedures in relation to your Area Allocation. • You are required to provide detailed feedback on a daily, weekly, monthly basis in relation to the Key Criteria of Stores within your Area allocation.
Core Performance Areas: • Sales & Sales Budgets (Communicate, Implement, Drive, Monitor and Feed Back) • Human Recourses (Recruitment, Staff Management, Disciplinary Processes, Training & Development, Payroll) • Stock (Merchandising, Control & Risk prevention, Stock Allocations & Promotional Activities) • Administration (Compliance in relation to Cash Management, Transactional Activities and/or General in-store Administrational Policies, Procedures and Processes) • Site Visits and Operational Feedback.
Please note that if you are not contacted within 3 working days, consider your application unsuccessful
MUST HAVE A VALID DRIVERS LICENSESend CV to kommunikasie1@gmail.com
16d
Brackenfell
IT product distribution company in Somerset West require a Technical Sales to join our young and dynamic team.Candidates must have the following to be considered for this position:Grade 12, South African Citizen, Resides in Helderberg area. Excellent verbal and written communication skills (Afrikaans & English).Computer and internet literacy,Quick learner, Team player,Strong service orientation and will go extra miles.Well organized and attention to details..Please send your CV with recent photo to dhtcss001@gmail.com
2mo
Somerset West
Shell Service
Station- Convenience Store Manager
Convenience
Store Manager reporting to the Site Manager.
Job Overview
The Convenience
Store Manager will be responsible for all the operational aspects relating to
the shop, as well as to lead the team of employees to reach business
objectives.
Areas of
Responsibility (Your duties will include but are not limited to)
Receiving
Ensure stock is
received correctly according to company policy
Oversee
receiving area for stock counts, expiry dates and condition of stock
Cash
Handling
Manage and
control floats
Oversee
cashiers and cash handling protocol
Ensure Cash-up
documentation is managed procedurally
Petty cash
Perform random
audits
Stock
Control
Damages to be
minimized and stock losses to be according to company policy
Daily stock
rotation
Daily stock
counts, as per schedule, from Stock Office must be correctly counted and
reported
Short dated
stock to be reported daily
Arrange stock-take
preparations are done and manage process
Security
Open and close
shop
Complete daily
managers check sheet
General
security awareness and accountability as senior on site
People
Management
Ensure all
staff and support people are well-versed in local hygiene requirements and
explain to them the importance of why and how quality standards are to be
assured
Equip staff
with the required tests and equipment to assure product standards are upheld
Ensure staff is
well versed in the requirements relating to stock rotation and shelf displays
Identify staff
development needs and develop them accordingly
Evaluate staff
performance and provide feedback and coaching as required
Customer
Satisfaction
Establish and
maintain good relationships with customers so that they feel they receive good
value at all times. Ensure that Policies and Procedures are followed and
amended to support an ever-changing environment.
General
Ensure correct
freezer temperatures
General
Maintenance
General day to
day duties and ad hoc projects
Reporting
& Finance
Record and
report key performance indicators on a weekly and monthly basis
Actively
participate as a member of the team
Performing any
other task, not specified herein, which from time to time may be assigned by
the Manager.
To apply,
send your cv via gumtree along with your salary expectations.
Should
you not here from us within 2 weeks please consider your application
unsuccessful.
Application
expiry 30. 04. 2024
1mo
Brackenfell
Results for retail. jobs in Retail jobs in Western Cape
SavedSave
RETAIL SALES ASSOCIATE/R7500-INCENTIVES/PENSION/MERITBONUS, CAPE TOWN CENTRAL ***5.5 DAY WEEK ***Established concern, due to growth/expansion is needing to appoint anindividual who has a min 3-4 yrs retail sales experience (clothing/footwear/fabric/interior decor/similar). To further qualify you need to have a snr cert,have excellent communication skills (Eng/other) be physically fit, enjoy workingwith people, able to work to targets, have basic computer skills, worked withstocks, sales, merchandising, housekeeping and possibly POS. Do you havea Snr Cert, are credit/crim clear and meet all the above pre-requisites ? YES !YES ! YES ! email today to secure and send your cv tomargot@newerarecruiting.co.za or call 065 808 3063 office hrs only please.
6h
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
3d
SavedSave
We are looking a creative
confectioner who has a flair to create and design yummy confectionery products
that will leave our customers wanting more! The successful candidate will
reporting to the Service Department Manager.
THE PURPOSE OF THE POSITION
The purpose of
the Confectioner is to manufacture confectionery products to quality standards
according to the Bakery Manager’s production plans.
KEY RESPONSIBILITIES
Implement
Cyclical Production PlansMinimize
wastage of ingredients during production processControl
ingredients used in baking confectionery productsMaintain
ideal stock levels per product categoryEnsure
stock delivered ties up with stock signed for on invoiceEnsure
that all equipment is cleaned at the end of each shiftEnsure
that all facilities used are cleaned at the end of each shiftDelegate
tasks to confectionery production staffFollow
the systems used to ensure that all customer orders are produced to
quality standards in the correct time
SKILLS, KNOWLEDGE AND EXPERIENCE
A
Matric Certificate A
clear criminal recordMinimum
3 years’ experience within bakeryRecognised
technical qualification in ConfectioneryCreative
flair for product presentationGood
communication skillsAbility
to interpret recipe costingsWork
well within a team,Attention
to detailPrepared
to work shifts
Excited about the
role and meet our requirements? Then please send an up-to-date CV to HR, hrassist@rosmeadsuperspar.co.za
Applications will
close on 10 May 2024.
Further correspondence will only be entered into
with candidates under consideration for the position. If you have not heard
from us within 10 working days of the closing date, please consider your
application unsuccessful.
8h
SavedSave
We are seeking a baker to join our Store
Bakery Team. The successful candidate will ensure health and safety protocols
are being followed and will also monitor the quality of our bakery products.
The Bakery will work closely as part of a team help
achieve the group’s goals
THE PURPOSE OF THE POSITION
The purpose of the job is to produce baked
products to quality standards according to the Bakery Manager’s production
plans.
Ultimately, you will make sure we offer fresh
and delicious goods to our customers on a daily basis.
KEY RESPONSIBILITIES
·
Mix various
ingredients as per production requirements
·
Shape dough to
prepare different types of pastries
·
Bake different
bread types
·
Recommend recipes
to renew our menu and attract more
·
Adjust oven
temperatures to ensure proper baking
·
Track food
supplies and place orders, as needed
·
Minimize wastage
of ingredients during production process
·
Control
ingredients used in baking yeast-based products
·
Maintain ideal
stock levels per production schedule and customer requirements
·
Ensure that all
equipment is cleaned at the end of each shift
·
Ensure that all
facilities used are cleaned at the end of each shift
·
Follow the
systems used to ensure that all customer orders are produced to quality
standards in the correct time
SKILLS, KNOWLEDGE AND EXPERIENCE
·
A Matric
Certificate advantageous
·
A clear criminal
record
·
Minimum 3 years’
experience within bakery
·
Good
communication skills
·
A team player
·
Attention to
detail
·
Knowledge of bakery operations & hygiene and safety standards.
·
Operation of bakery equipment.
·
The candidate must be prepared to work shifts
Excited about the
role and meet our requirements? Then please send an up-to-date CV to HR, hrassist@rosmeadsuperspar.co.za
Applications will
close on 10 May 2024.
Further correspondence will only be entered into
with candidates under consideration for the position. If you have not heard
from us within 10 working days of the closing date, please consider your
application unsuccessful.
8h
2
Are you experienced in the luxury industry and dedicated to delivering exceptional customer service? Do you thrive in a dynamic, upscale environment? If so, we have the perfect opportunity for you!
Jen Kahn, a prestigious South African luxury clothing brand with over 40 years of renowned legacy, is excited to announce the opening of our new store in Cape Town.
We are seeking experienced and dynamic individuals to join our team as an Assistant Sales Manager/Salesperson.
Key Requirements:
- Proven experience in high-end retail environments with a strong selling ability.
- Computer literate and capable of utilizing software efficiently.
- Ability to communicate confidently with upscale customers.
- Mature, bright, and engaging personality that exudes professionalism.
- Excellent grasp of the English language; fluency in French or German is highly beneficial.- Flexible to work in our Franschhoek store when required.
- Self-motivated with a drive to achieve and exceed sales targets.
- Reliable, punctual, and dedicated to delivering exceptional customer experiences.
- Trustworthy, energetic, and well-presented at all times.
Please submit your CV accompanied with a photograph of yourself and a cover letter detailing why you would be the perfect fit for this role to tanyafrodsham@gmail.com
3d
VERIFIED
1
We are
searching for presentable, super SALES FLOOR MANAGER to join their team in
Paarden Eilend, Cape Town. The ideal
candidate should possess a combination of industry knowledge, business
management skills, and a sales and customer-focused mindset to ensure the
smooth operation and success of the business.
Working hours:
Monday to Friday, 8.00 am to 5.00 pm. Alternate weekends, Saturday 8.00 am to
3.00 pm, Sunday 9.00 am to 2.00 pm. Alternate Public Holidays, 9.00 am to 2.00
pm.
KEY
RESPONSIBILITIES :
-
Manage and mentor the sales team on service standards, product
knowledge, and customer interaction
-
Resolve customer queries and complaints promptly
-
Develop and maintain high customer satisfaction levels
-
Drive sales by ensuring that deals are closed by internal Sales
Representatives
-
Setting and monitoring sales budgets (monthly and annually) and
achieving sales targets
-
Ensure displays and pricing on the sales floor are updated and correct
-
General upkeep, maintenance, and attractiveness of the sales floor
-
General sales administration
-
Ensure compliance with company policies and procedures
-
Preparing training programs and training reps on weak areas
-
Monitor and control days off and leave
-
Using the disciplinary procedures, if appropriate, to correct
unacceptable behavior. Monitor reps attendance and conduct and initiate
appropriate counseling or disciplinary action where necessary
-
Liaise with the Head Office Marketing Department and Branch Manager in
creating the monthly advertising schedule, input on current adverts and advise
on current in store trends
-
Responsible for opening and closing of store as per internal roster
Key Requirements
·
Matric
·
Diploma in Management
·
Minimum 5 years sales management experience
·
Strong leadership and supervisory skills
·
Excellent communication and interpersonal skills
·
Problem-solving and decision-making capabilities.
·
Must have strong attention to detail, administrative and organisational
skills.
·
Proficiency with MS Office and ERP systems for Retail.
Salary – R 25 000 CTC
Start:
ASAP
To apply for the Sales Floor Manager | Cape
Town | Tiling industry positions please send your detailed CV in a Word
document and a recent photo of yourself.
ONLY SHORTLISTED CANDIDATES WILL
BE CONTACTED.
Disclaimer
Personal information received from
applicants will only be processed for the purposes obtained as disclosed in our
privacy policy. By applying for this job you accept that we can process your
personal information as specified and you agree to our privacy policy found on
Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in
place to ensure the confidentiality of this personal information.
1d
I am a Independent Recruiter on behalf of Boss Enterprise, and I am recruiting for experienced Store Managers & Store Supervisors for a client within the Retail space across Western Cape.You welcome to attached your updated CV here or send it to my private email - lungiswapinky@gmail.com or lungi@bossenterprise.co.zaMany thanks Lungi0814311097
1d
We are hiring store staff to work until June. The shop location is at Cavendish Square, Claremont, and the position is full time. Requirements:Excellent communication and interpersonal skillsPassion for providing exceptional customer serviceAbility to work well in a team environment (Willingness to facilitate communication)Must be able to work on weekends and public holidays Responsibilities:Assist customers in finding the perfect waterproof jewellery pieces to suit their style and preferencesMaintain a clean and organized store environmentProcess transactions accurately and efficientlyCommunicate with the team, address issues or feedback, and strive for resolutionContribute to a positive and welcoming atmosphere for customers and team members alike (We don't need staff members who lack a customer service attitude)How to Apply:To apply, please follow these steps:Prepare your resume and CV in a standard document format (e.g., PDF or Word).Include your full name, contact information (physical address and mobile number), and the job position you're applying for.Attach your resume and CV to the email.Please make sure to write a brief cover letter in the body of the email.Email : thefitzstudio@gmail.com
1d
1
DC Meat is seeking an Office Assistant for butchery in Springbok.
The ideal candidate must have a grade 12 certificate and 4 years previous experience in retail in this role.
Must be computer literate.
Must have own transport.
Please forward your CV to chantel@dcmeat.co.zaResponsibility:Managing cashiers, till floats, cash ups, daily banking and liaising with CIT.
Ordering of stock, checking in of stock, matching PO to GRV to invoice & conducting stock take.
Submission of staff hours, leave forms, etc.
General admin duties.Job Reference #: offp1Consultant Name: Chantel Brown
3d
1
DC Meat is seeking an Office Assistant for butchery in Vredenburg
The ideal candidate must have a grade 12 certificate and 4 years previous experience in retail in this role.
Must be computer literate.
Must have own transport.
Please forward your CV to janine@dcmeat.co.zaResponsibility:Managing cashiers, till floats, cash ups, daily banking and liaising with CIT.
Ordering of stock, checking in of stock, matching PO to GRV to invoice & conducting stock take.
Submission of staff hours, leave forms, etc.
General admin duties.Job Reference #: offb1Consultant Name: Chantel Brown
3d
1
SavedSave
Our IT team is looking for an innovative, independent thinking Functional Analyst who exercises good judgement. This person must have a high level of technical expertise, be passionate about IT processes, methodical and be solutions focussed. The primary purpose is to work in conjunction with business, system application & integration teams and vendors to enhance and solve problems related to the ERP and related systems.Functional Analyst will be responsible for requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to best practices and statutory requirements. The Functional Analyst will provide effective administration and support for the Financial and Procurement systems and its users.REQUIREMENTS Key accountabilities of role: Software Configuration, Testing and Support Support and manage interfaces between Financials and other systems Requirements analysis, solution mapping, configuration, and documentation of the same, to address business requirements. The definition and execution of test plans and procedures Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility, support and user satisfaction Create end user reports and extract data from the Enterprise Resource Ensure the proper functionality and support of ERP and related systems System administration of ERP Key experience and skills required: Completed a tertiary qualification in Information Systems or Analysis related field. At least 3 years functional systems experience in a technology solution delivery environment Ability to work with and utilize Sage X3 ERP and or Oracle systems Strong problem solving and Analytical ability Accuracy, attention to detail with good mathematical skills Finance background will be beneficial Procure to Pay background and experience Solid understanding of configuration management and the systems development lifecycle with a working knowledge of script development Excellent customer service skills with ability to interpret end user questions and troubleshoot. Ability to test and configure new software developments, releases and upgrades Ability to convey technical processes and terminology into easy to understand language. Ability to maintain confidentiality of sensitive information. Ability to read, write and interpret documents such as procedure manuals, technical specifications, work instructions, and software manuals. COMPUTER SKILLS: Proficiency in one or more o
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzEzNzA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214112&xid=1320_13709
2y
1
Buyer RequiredWe are looking for a self motivated, target driven outgoing individual to join our team. Previous purchasing experiance would be an advantage Good product knowledge recommendedBasic + CommsPlease send updated CV to parow@cashconverters.co.za
2d
SavedSave
Food Lover’s Market Stellenbosch requires a kitchen supervisor.
Individual must have the necessary knowledge required and the ability to lead a
team.
Duties will include (but is not limited to):
·
Day to day running of production kitchen.
·
Daily production planning and execution.
·
Stock control including weekly stock takes, waste
management, ordering and shrinkage.
·
Interacting with customers.
·
Food Safety and hygiene.
·
Developing and planning new products.
Individual must have a minimum of 2 years kitchen supervisor
experience to apply.
To apply forward your CV with contactable references to hr.stellenbosch@flm.co.za.
Position is available in Stellenbosch and individuals within Stellenbosch area
will be considered first. No other vacancies are available and only individuals
meeting the companies’ needs will be invited for interview. Closing date for
applications will be Friday 3 May 2024.
2d
SavedSave
Retail store
in the heart of Stellenbosch will soon be rebranding and require a butcher/butchery
manager to head up expanding butchery. Individual must have the necessary
product knowledge including different cuts and the ability to lead a team.Duties will
include (but is not limited to):1. Day to day running of butchery.2. Production.3. Stock control including weekly stock
takes, waste management, ordering and shrinkage.4. Profit and sales reports.5. Interacting with customers.6. Staffing.7. Food Safety and hygiene. 8. Merchandising.9. Opening & closing of store.Individual
must have a minimum of 5 years butchery management experience to apply.
To apply forward your CV with contactable
references to archipax105ptyltd@gmail.com. Position is available in
Stellenbosch only and individuals within Stellenbosch area will be considered
first. No other vacancies are available and only individuals meeting the
companies’ needs will be invited for interview. Applicant must provide own
transport. Closing date for applications will be Friday 3 May 2024
2d
1
SavedSave
DC Meat has a vacant position for a blockman in our butchery in Paarl
The ideal candidate will reside in the Paarl/Wellington area and have a minimum of 4 years experience.
Please send your detailed CV with references to chantel@dcmeat.co.zaResponsibility:Key areas of responsibility:
Highly skilled in knowing different cuts of meat
Usage of butchery equipment
Deboning of all fresh meat
Weighing of products
Sorting of meat into designated areas
Ensuring stock availability
Ensuring FIFO is maintained.
Reporting to store manager or senior management
Job Reference #: BLOCK1Consultant Name: Chantel Brown
3d
1
SavedSave
Geleentheid vir n persoon om te werk as n winkelassistent in ons spesialiteitswinkels in Vredendal.Jy moet verantwoordelik, eerlik, betroubaar en vriendelik wees.Die maatskappy is dinamies en bied n aangename werksomgewing.Indien belangstel kan CV's na cptrecruit48@gmail.com gestuur word.
3d
1
SavedSave
Who we are: We are a premium South African retailer with a dynamic culture and environment.
What we do: We cater to our customers food and clothing needs.
What we are looking for: We are in need of an innovative and creative Store Designer who has strong design concept skills.
What you will do:
Interpret design and retail trends by conducting benchmarking analysis on our competitorsDevelop and design in-store concepts including colour, materials, look, feel etcDesign equipmentBrief the Architect to accurately complete detailed drawings based on concepts developedBrief Procurement and Equipment Manager on new equipment detail and quantitiesProvide input to the implementation plan for all new store layout changes, by consulting with Sales Management and Space Planning teamsConduct store visits to ensure that concept designs are accurately implemented
What you must have:
3/4 year technical degree e.g. Bachelor Architecture, Bachelor Industrial Design, National Diploma/Bachelor Interior DesignUp to 5 years retail and commercial interior/architecture design experienceCommercial skillsSuperior computer drawing and 3D skillsCreativity, awareness of design trends, brand buildingAnalyse and interpret informationSpatial, dimensional and proportional orientationExcellent attention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTAxOTUzNjk1P3NvdXJjZT1ndW10cmVl&jid=1543012&xid=4101953695
3d
1
SavedSave
Purpose of the Job
This is an exciting opportunity for you to join our dynamic team of Business Analysts at one of South Aricas largest retail and wholesale group of companies.
You will be part of delivering business and technology solutions across the group of companies to some of the most recognised South Africa Retail brands and you’ll do it by working on the best of breed of technologies. The Business Analyst Team Lead is responsible for leading and coaching a team of Business Analysts to maximise productivity and increase business delivery within the Business Analysis space.
Job Objectives
Information seeking and analysis - align closely with business and delivery stakeholders around strategic roadmaps.
Assist to shape the demand for the specific area.
Assist with lean business cases / PAC / Board approvals.
Perform high-level analysis activities in the CE cycle (assisting to unpack features, identify high-level impacts and dependencies etc).
Ensures E2E processes are documented, understood and aligned with business and architecture.
Solid understanding of E2E for area of responsibility.
Leadership, facilitation and Influencing and collaborating with stakeholders (within IT and Business) to identify and consider opportunities for improvement and efficiency.
Promote best practices and persuade stakeholders to change practises and consider other alternatives.
Coaching and mentoring for BAs in BA tools, standards, best practices, processes and delivery.
Promoting a culture of collaboration and cross-discipline engagement within the team; ensures that the contribution of others is recognised through formal reward processes and also gestures of informal recognition.
Lead a team of BAs.
Communication, building and maintaining relationships.
Assist with identification of resources to be allocated to work requests based on specific knowledge areas or skills.
Foster a partnership between business stakeholders, delivery teams, architecture and the rest of the BA community; identify business and organisational constraints affecting options for change.
Align with the PMO and Business on upcoming projects, initiatives and work request, so that the company can start planning and communicating this and anticipate resource requirements to ensure that resources are brought on board / assigned timeously.
Collaborating with all disciplines and benchmarking value adding solutions.
Evaluate and improve solution assessment and validation.
Eliciting and analysing cultural, business and organisational constraints effecting options for change.
Continuously support the business environment and provide recommendations for improvement and being an https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk2MjY2ODMyP3NvdXJjZT1ndW10cmVl&jid=1057594&xid=1496266832
3d
1
SavedSave
A leading retailer has a great opportunity for a Risk Engineer.
Responsibilities
Provide support in the management of risk mitigation focusing on compliance and regulationsResearch and keep up-to-date with regulatory requirements and best practicesAssist in the development and continuous improvement of projects and initiativesProvide project management support through the ownership and delivery of initiativesPerform administrative tasks (data capturing and processing and verification of designs, reports and other deliverables)Liaise with various stakeholders to identify and define requirements, scope and objectivesAssist with preparing and documenting project proposals, standards and operating proceduresProfessional handling of coordination, correspondence, queries and feedback to internal stakeholders and external service providersAssist with stakeholder management and communications, including status reporting, meeting minutes and other project documentation to various stakeholders
Requirements
Technical and/or project management-based education is preferredExperience in a similar roleExperience within a regulatory, building control, health and safety or risk management environmentExperience in an FMCG, Technical and Engineering environment is advantageousAbility to review technical documents such as standards, proposals, designs, budgets, etcProject management and administration skills and knowledgeData processing and analysis skills in MS Office applications (Excel, Word, Powerpoint) is advantageousGood written and verbal communication skillsEqually capable of working independently or in a team (collaborative) environmentDiligent in following instructions and proceduresAbility to use initiative in dealing with challenges and when they ariseA high level of self-motivation and ability to set and meet goals
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xODAzOTgwNzA2P3NvdXJjZT1ndW10cmVl&jid=1142896&xid=1803980706
3d
1
SavedSave
One of Africa’s largest supermarket retailer has a great opportunity for a Team Leader for their Customer Service Centre.
Purpose of the Job
You will be responsible for providing front line direction to the Customer Service Centre Agents and assist the Contact Centre Manager in handling the day-to-day operations of the team. You will also be accountable for leading the team to success through coaching, developing and inspiring them in all areas required to meet the companys standards.
Job Objectives
People Management
- Provide front line direction to Customer Service Centre Agents ensuring quality service is provided in each interaction
- Facilitate effective communication between team and management to ensure the best possible responses and complaint handling procedures are achieved
- Enforce operational guidelines and update all team documentation to ensure the team is aligned with the company’s customer care values and policies
- Maximise productivity through effective staff scheduling and management of absenteeism
- Ensure staff competence and provide support and regular feedback on performance
- Manage personal improvement plans for agents
Quality Management
- Conduct spot checks on CRM system to ensure accurate and complete information
- Monitor calls to improve quality, minimise errors and track employees performance
- Conduct advanced troubleshooting and extensive research to resolve issues regarding products and customer inquiries
- Provide communication and training to ensure Agents are fully informed of all new information related to products, procedures, customer needs and company related issues and changes or actions
Internal Communication
- Monitor and ensure service level, productivity and performance metrics are met for the team. Track and report progress to management on both positive and negative trends
- Clearly communicate complex issues to senior management in order to gather information to assist in handling such matters efficiently and effectively and report back or alert on issues that needs to be brought to management’s attention
- Liaise with internal operational and other stakeholders to gather information about issues raised with the Customer Service Centre for further discussion with management in order to facilitate swift resolution of customer complaints
Customer Service
- Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
- Recognise and identify operational issues or gaps that may have a negative impact on the customer experience or operational efficiency
- Identify opportunities to enable automated tools and applications for Custome...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTQ2ODE3MDcyP3NvdXJjZT1ndW10cmVl&jid=1184975&xid=4146817072
3d
Save this search and get notified
when new items are posted!