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Ocean
Basket Plattekloof is looking for a New, Young, Vibrant and dedicated FoH
Manager. Its time for a new journey!!
Key Responsibilities:
● Staff Management and
Training:
○ Lead, motivate, and
supervise front-of-house staff (waiters, runners, hosts, bartenders, etc.),
ensuring consistent high service standards.
○ Train and onboard new
employees, providing ongoing coaching and development.
○ Conduct regular performance
reviews and provide constructive feedback.
○ Manage employee schedules
to ensure adequate staffing levels.
● Guest Relations:
○ Ensure all guests are
greeted promptly, treated with respect, and receive an exceptional dining
experience.
○ Resolve guest complaints
and issues in a professional and efficient manner, striving for guest
satisfaction.
○ Maintain a strong
relationship with repeat customers and handle VIP guests with care.
● Operational Management:
○ Oversee daily operations of
the dining room and bar areas to ensure smooth service and cleanliness.
○ Ensure compliance with all
health, safety, and sanitation regulations.
○ Collaborate with kitchen
staff to ensure timely and accurate food service.
● Financial Management:
○ Must be able to do cash
ups, handling with petty cash when needed.
○ Monitor daily sales and
report any discrepancies.
○ Process payments.
● Event Planning and
Execution:
○ Coordinate special events,
private parties, and reservations, ensuring everything runs smoothly.
○ Work with the marketing
team to promote events, ensuring proper preparation and guest satisfaction.
○ Supervise event staff and
ensure seamless execution.
● Communication and
Collaboration:
○ Foster effective
communication between front-of-house and back-of-house teams to ensure
efficient operations.
○ Provide input to the
General Manager for strategy development and operational improvements.
○ Attend regular staff
meetings to ensure alignment on restaurant goals and performance.
Skills and Qualifications:
● Proven experience as a
Front of House Manager or similar role in a fast-paced restaurant environment.
● Strong leadership and
interpersonal skills with a focus on customer service. ● Ability to
handle stressful situations with grace and professionalism.
● Strong organizational and
multitasking abilities.
● Excellent written and
verbal communication skills.
● Familiarity with MICROS
systems and Dineplan.
● Knowledge of food safety
and health regulations.
● Flexibility to work
evenings, weekends, and holidays as required.
● A passion for hospitality
and creating memorable guest experiences.
● Sushi experience will be a
big Bonus
If you are interested in this
post, please forward you CV to michaelbcilliers@gmail.com and attached a 'head
and shoulders' picture of yourself...
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