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Key ResponsibilitiesFront Office Leadership & Guest ServiceLead the front desk team during assigned shifts, ensuring service excellence at all timesWelcome guests and deliver a warm, professional first impressionOversee smooth and efficient check-ins, check-outs, and billing proceduresResolve guest enquiries, requests, and complaints promptly and professionallyEnsure service delivery aligns with the hotels luxury positioningOperational & Administrative ResponsibilitiesSupervise daily front office operations and ensure SOPs are followedAccurately manage reservations, billing, and guest profiles on Opera PMSPrepare and conduct detailed shift handoversSupport staff scheduling, break management, and shift coordinationLiaise effectively with Housekeeping, Porters, Maintenance, and ManagementAssist with training, mentoring, and performance guidance of reception staffMinimum RequirementsMatric or equivalent qualificationMinimum 2 years experience as a Reception Shift Leader or Senior Receptionist within a large, branded hotelOpera PMS experience is essentialStrong guest service background in a 4 or 5-star branded hotel environmentValid South African ID or valid work permitComputer literacy including Opera PMS and Microsoft OfficeCV must be fully updated before submissionKey Skills & AttributesProfessional, confident, and guest-focused leadership styleExcellent communication and interpersonal skillsStrong organisational skills and attention to detailAbility to remain calm and effective under pressureHands-on, solutions-driven approachImpeccable grooming and professional presentationReliable, accountable, and team-orientedWhy Work With UsCompetitive market-related salaryCompany contribution toward medical aid and pension fundStaff meals on duty and uniform providedOngoing training and development opportunitiesDiscounts on dining, accommodation, and selected hotel facilitiesSupportive and professional team cultureWhy The President HotelHere, hospitality is more than service it is about genuine connection. As part of The President Hotel team, you will work alongside passionate professionals, be supported in your growth, and be recognised for your contribution.Set in the heart of Bantry Bay, between the energy of Cape Towns city life and the calm of the Atlantic Ocean, The President Hotel offers 349 stylish rooms and apartments, breathtaking views, a palm-lined infinity pool, world-class dining, a https://www.executiveplacements.com/Jobs/H/Hotel-Reception-Shift-Leader-1260884-Job-Search-03-27-2026-00-00-00-AM.asp?sid=gumtree

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