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We are a Leading Debt Counselling
company based in Kempton Park. We have a vacancy for a candidate for Sales Administrator
(TEMP) whose primary function are expected to
carry out all administration related functions in the processing of targeted
Debt Rescue clients who come through inbound / outbound lead sources and
provide on-going servicing across Debt Rescues service offering. Consultants
will be expected to manage their own diary, administration pipelines;
proactively ensuring that all tasks are completed accurately and in a timely
manner.
1.
Receiving signed
deals from the Sales Team
2.
Ensure
that the client’s personal details are completed on Intuitive (Name, Surname,
Telephone Number, Address, Email, ID Number, Title, Marital Status).
3.
If
it is a Joint application, ensure that both the applicant’s details are
completed
4.
Capture
Income, Deductions and Expenses as per budget
5.
Double
check and capture the Creditors for the client’s profile
6.
Remove
the accounts that should not be included
8.
After
uploading all the relevant documents under the correct Tabs, proceed to advise
the relevant sales consultant.
9.
Make
any applicable file notes on IFE.
10.
Escalating applications
with errors to Team Leader.
11.
Capture info on IFE.
12.
Remove accounts that
should not be included on IFE.
13.
Upload docs on IFE.
14.
Capture NCR Number on
IFE and ensure all deals NCR numbers is captured.
15.
Monitoring &
checking incoming mails on the Info@debtrescue.co.za mailbox – All day.
16.
Upload docs on IFE.
17.
Allocating New
WhatsApp’s to Consultants – All day checking for new ones and allocate them
accordingly.
18.
Allocating New SkuldHulp
WhatsApp’s to Afrikaans Consultants – All day checking for new ones and
allocate them accordingly.
19.
Allocate leads as and
when it was received by
email.
20.
Checking New SkuldHulp
leads for Consultants – All day process.
21. Assist with NCR when allocated
staff member is not available.
22.
Monitor
Formstack to ensure that all new applications that was received are being dealt
with by relevant person.
Requirements:
·
Matric
·
Pay
attention to details.
·
Excellent
organizational skills.
·
Solid
written & verbal communication skills.
If you meet the above requirements, please email
a detailed CV to bernadette@debtrescue.co.za.
1d
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THETHA CONNECT has an opportunity for the position of a Receptionist Agent. This position is situated in the Thetha Connect office, Hermanus, Cape Town. We are a fast paced and established business, seeking a motivated contact center Receptionist a Great team player with an Interactive personality.Our Company is growing and we are looking for more staff, do you qualify?MAIN PURPOSE:The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.KEY RESPONSIBILITIES:Handle high pressure inbound and outbound calls professionally and effectively. Provide exceptional Customer service and support.Maintain accurate records of Customer interactions.Be quick when capturing information on our Database.Operate Customer related information systems to the required standard plus maintaining accurate and secure records.Follow clear instructions and guidelines informing and processing the requirements of callers and Client instructions, whilst correctly directing enquiries and calls.Provide accurate information on a Database as well as to the client.Provide accurate information to ensure consistency across the organization and provide a reliable and trustworthy Customer service.REQUIREMENTS:Excellent verbal communication in English 2nd language an advantageTyping essentialStrong interpersonal and problem solving skillsAbility to multitask and work in a fast-paced environmentComputer knowledge and familiarity with CRM systemsMust have reliable transport to and from workSolid experience as a Customer service advisor*Medical knowledge an advantage but not essential*Previous experience in Call Centre will be an advantageHigh stress tolerance Adapt to change quickly, in a fast-paced environmentJOB TYPE:Full TimeWe would like to meet you. We offer all on-board training.Please send your application to hire2024@thethaconnect.co.za and management@thethaconnect.co.za.This advert will be valid until Friday 26 April 17h00.
20d
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