Administration clerk in Middelburg | Gumtree Classifieds in Middelburg

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Our client in the Property industry is seeking a Debtors Clerk to join their dynamic team, based in Walmer, Port Elizabeth. Responsibilities include: Contacting all tenants with owing balances - phone, email, SMS, calling references, WhatsApp, etc. Active and inactive tenants.Get all the relevant information, ask questions and get as many details as possible when phoning tenants, in order to present the owner with recommendations.Stay informed of the status of each and every account. Knowing what the owing amounts are for rent, utilities and/or other fees.Updating the client (Landlord) by providing comprehensive and detailed information with suggestions on how to move forward.Implementing and suggesting payment arrangements, setting up due dates, and following up on said arrangements.Checking in regularly on due dates and taking the necessary action where required.Issuing letter of demands to tenants.Conveying notice for letters expiring.Check incoming payments.Ensure accuracy with tenant statements at all times.Update payment profiles on the credit bureau.Account reconciliationsWeekly and monthly feedback reports.1Life report to be updated daily and kept up to date at all times.Ad-hoc administrative tasks.After hour standby two weeks at a time.Work two Saturdays per month from 08:00 - 13:00. Expectations: Be able to manage a large workload, in a high stress environment, and remain calm.Accuracy and attention to detail.Be proactive and not reactive - never waiting for a client to ask for feedback. Set up reminders and due dates and take action before Landlords have to ask for feedback.Being able to listen effectively and ask the right questions in order to gain the necessary information to be able to effectively provide feedback and make recommendations.Cannot be afraid or shy to ask the difficult questions to the tenant who is not paying their rent.Being able to make recommendations by reviewing a tenant’s owing amount and payment history.Effectively communicate within the relevant departments to ensure speedy and efficient service to the clients.Always being respectful to the clients and anyone we deal with on a daily basis.Cannot have an attitude when dealing and communicating with the clients.Be deadline orientated.Willing to go the extra mile to get the job done.Being able to pick up things quickly and effectively communicate with the tenants and LL’s. Listening and analysing the information received and then being able to make suggestions.Make personal development a priority. A minimum of two trainings per week will be expected and will require the employee to become a specialist in their field.Able to work independently and not need to be micromanaged.Upselling Rentsecure and the Payprop app. Knowing the systems/products and being confident in presenting the products to our clien https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxNDM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181191&xid=1109_71434

Port Elizabeth