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*Reference: JHB004445-DH-1*
Our Client in Isando is looking for an External Sales Representative/Executive. This position is reserved for a technical sales person that must do external client visits. They undertake the role of initiating their own sales and managing accounts assigned to them, ensuring customer satisfaction. They actively service the customers. She/he must be self-driven and strive to place the company well in the market and be able to give value add feedback to management on customers and market trends determined during fulfilment of their role.
* *Basic Requirements*
* Team player
* Self-driven and able to manage own schedule between seeing external customers and desk work
* Usage of CRM system
* Ability to use the key systems in place for generating sales orders, quotations and invoicing.
. Some technical knowledge around batteries / energy storage preferred.
* *Key Responsibilities*
* Regular physical client visits
* Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers.
* Analyse trends by markets, and by applications and brand preferences
* Focuses sales efforts by studying existing and potential volume of dealers.
* Submit stock requisition forms to allow for customer needs to be met
* Project stock needs to communicate to purchasing department – through liaising constantly with customers their product cycles, and future changes
* Execute and follow up on quotations determining where possible reason and volume of rejected quotations
* Sales orders to be initiated on and maintained accordingly on the system – ensuring all details are accurate at all times as communication with customer is maintained.
* Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual reports in a format agreed on with manager
* Approach management with insight as to the direction customers are taking and market trends on a add needs be basis, in writing
* Follow up on delivery and ensure orders are delivered as communicated if not that necessary communication is shared with the customer, particularly for large customers or out of town customers
* Follow up on overdue accounts
* Facilitate new customer credit account opening and liaise closely with finance
* Awareness of import schedule and inventory inflows through liaisons with purchasing and finance need to take initiative and be able to understand reports sent from the respective departments
* Ability to check inventory status and ease of manoeuvring the system whilst on the phone with customers to answer their queries
* Take initiative in selling stock
* Follow up on customer complaints,
. Follow up where prototype/samples have been sent through to customers
* Ensure that sales targets set by management are attained
* Ensure adequate knowledge of companies product/solu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM5MTI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1231848&xid=1555_39125
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A leading bank in South Africa is looking for a Confirmations Officer
Experience
Have at least 2 years’ banking experience or Have suitable knowledge of:Suitable knowledge within Derivative ProcessingDerivative Product knowledgeForeign Exchange knowledgeBe computer literate and have a good working knowledge of MS Office suite, Internet & MS Outlook.Is able to communicate verbally and in writing at all levels.
Education
Must have Matric certificateBComm degree or SAFEX is an advantageStudies in Financial Market advantageous
Job Description
Ensure that outgoing confirmations in respect of Foreign Exchange Derivatives (FXD), Interest Rate Derivatives (IRD) and Africa Desk are confirmed timeously and accurately.Matching incoming and outgoing confirmations for various FXD, IRD and Africa Desk products timeously and accurately.Monitoring all reports relating to FXD, and Africa Desk products via Intellimatch ,swift or manual confirmations received from counterpartiesAttend to all queries for FXD, IRD and Africa Desk productsReconcile the Murex to Calypso reconReconcile the Murex to Xceptor reconReconcile the MW/ Murex and DB clear reconsTo report and update Management Information accuratelyTo provide excellent customer service to all internal and external clients.To update procedure manuals and controls regularly.To assist management with requests and queriesTo maintain and enhance the team spirit and work well in a team
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Qualifications: IT related qualification4-5 years as a Business Analyst Skills: JiraSystem Analysis.Business Model Analysis.Brainstorming.Mind Mapping.Process Design. Job description: Manage support calls for the business relating to developer softwareClient Liaison & researchWorking with clients on a day-to-day businessDetermines operational objectives by studying business functions; gathering information; evaluating output requirements and formatsDesigns new computer programs by analysing requirements, constructing workflow charts and diagrams; studying system capabilities; writing specificationsImproves systems by studying current practices, designing modificationsRecommends controls by identifying problems, writing improved proceduresDefines project requirements by identifying project milestones, phases, and elements, forming project teamMonitors project progress by tracking activity; resolving problems; publishing progress reports recommending actionsMaintains system protocols by writing and updating proceduresProvides references for users by writing and maintaining user documentation, providing help desk support, training usersPrepares technical reports by collecting, analysing, and summarizing information and trendsMaintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networksContributes to team effort by accomplishing related results as neededResearching industry regulations and standardsProblem solving complex scenarios to create efficiencies for clientsProject manage all developments together with the Developers and the client.Manage all functional and user documentationDevelopment methodologies and standardsAnalyse, identify, and correct software defects arising from production issuesManage new client implementations and trainingIf this sounds like you, apply for this Business Analyst vacancy today!Please visit our website
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyNzAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1183910&xid=1109_72701
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Level 3 IT Service Desk Engineers provide IT end-user support on various components of an IT environment, including but not limited to, hardware support, software support and network support. Being the first point of contact for clients, you are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless of the level of incident. You will aim to exceed the client’s expectations in dealing with any incidents or service requests and you will continuously better yourself through training and research to ensure that you are able to deliver an unrivalled experience for the client’s end-users.
* Represent the Numata brand, always remembering you are the first point of contact and the face of the company
* Deliver exceptional service to internal and external customers
* Respond to customers within SLA
* Capture all details as accurately as possible in our PSA Platform, providing complete resolution descriptions.
* Analyze issues and develop resolutions in a timely fashion
* Provide support to clients on all supported applications.
* Provide regular updates to clients with regards to incident updates
* Ensure that issues are resolved in line with Numata’s best practices.
* Escalate any ongoing, unresolved or business critical problems to your Team Leader or MSOC Manager in a timely fashion.
* Track and manage your work record via regular time and ticket/ task time entries
* Provide guidance and training to customer personnel, empowering the users to help themselves
* Create/ update Knowledge Base articles / technical notes as solutions are identified or articles found to not be current.
* Supervise all 3rd party product installations and/or the related repair and maintenance activities when required remotely.
* Identify and suggest possible improvements on procedures or systems to your Team Leader.
* Keep abreast of modern technologies as well as Numata Standard Operating Procedures.
Degree / Diploma in IT Related field of study and / or 2 years relevant experience.
* Basic Salary
* Medical Insurance
* Funeral Cover
* Life cover on Death and Disability
Degree / Diploma in IT Related field of study and / or 2 years relevant experience.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzNDQxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155808&xid=1555_13441
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