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Our client in Mining Equipment manufacturing, is seeking the expertise of a Process Engineer. The ideal candidate will be tasked to evaluate metallurgical processes and information to achieve optimisation with intent to maximise sales.
Requirements
Degree: Mineral Processing /Metallurgy/Chemical Engineering
3+ years’ experience in a mineral processing environment
Displays appropriate understanding of the company’s products and pricing in relation to job output
Working experience with samplers, spirals and magnetics would be advantageous
Displays solid knowledge of the practical application of engineering science and technology
Continuous learner, quality orientated, persuasive, customer focused, good communicator and has high quality work standards
Main Responsibilities
Provide support and technical input for quotes and tenders supplied i.e. equipment selection, pricing, and costing
Ensure enquiry reviews for all enquiries are conducted when required
Installation supervision and commissioning
Market activities are reported on as per departmental requirements.
Quotation and tender documents are standardised with regards to technical sections
Manage customer requests, queries, and complaints as per SLA
Process technology is supplied adherence to client requirements is ensured where applicable
Visits designated clients as defined by management and schedule
Customer presentations on process equipment, operating and maintenance requirements
Provide training to clients, operators and other plant personnel as required
Ensure test work procedures/flow sheets pertaining to samples are tested, and that equipment is drawn up as required
Review R&D test work reports to ensure technical accuracy of reporting and to improve standard of reports issued.
Validate mass balances, recommendations, and conclusions thereof
Compile reports on, and conduct test work where required.
Assist in compilation and updating of operating and maintenance manuals
Ensure QA/QC procedures are adhered to, and internationally accepted standards are maintained.
Ensure safety procedures as per business and OHSA requirements are adhered to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDgzOTg5MzQxP3NvdXJjZT1ndW10cmVl&jid=1491709&xid=2483989341
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Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in JohannesburgThe principal accountabilities of the Customer Service Representative (=CSR) ensures a qualified and timely execution on the internal and external administrative processes, covering the pre-order, order and post order requirements including, but not limited to, customer service and support, order management and processing, pricing control, customer delivery and inventory management within the ERP system as well as non ERP requirements, e.g. forecasting, and stock managementMatric is essential.3 years of work experience in customer service / order processing.Ability to apply business rationale and independent thinking.SAP experience or any ERP systems experience is non-negotiable.Prior SAP experience in order-processing is a must.Being friendly and understanding for customer needs.Sound knowledge in logistics and shipping familiar with export documentation e.g. Letter ofCredit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documentsUsing Trade Services online banking system etc.Experience in processing SSA import shipments is preferred.Good team player, able to work independently and takes initiative to resolve issues.Willing to learn many new tasks and develop minimum technical knowledge of the product line.Meticulous, organized and possesses positive attitude.Good communication and interpersonal skills. Fluency in spoken and written English.Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous.Cover full spectrum of pre-order, order and post order services required from product planning to delivery of the product to customers and collection of outstanding dues.Perform complete order to cash process for organizations customers in MEA region.Demonstrate a clear understanding of order-to-cash business processes and support the CS Supervisor to make critical decisions that support both strategic plans and tactical objectives for customer service team.Manage relationship and services with key internal / external customers for order and returns processing.Implement processes, establish and monitor key performance indicators that fosters swift and efficient completion of the full pre to post order stages in MEA region.Ensure extension in SAP on material codes, plant codes and customers.Compile Stock on hand (SOH) report and monitor stock levels in country.Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country.Maintain SOH report post any sales.Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.Coordinate the preparation of shipping documentation for the customers: Liaising with
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTIxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787208&xid=1108_181216
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