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Looking for an experienced suspension technician to start immediately. Prior experience essential. No training on offer, not currently accepting relocations. Ability to weld exhausts would be massively beneficial. Send CVs to mikhail@motowngroup.net or contact me directly on whatsapp
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Kempton Park
Results for it technicians jobs in General Worker Jobs in Gauteng
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Vacancy for a Vehicle Workshop manager The role of the position is to run an efficient and profitable service department. Responsible for assigning and designating job duties to technicians. Supervising personnel in service department and ensure profits. Ensure that all work in the service department is done according to standardsRequirements:Minimum of 3 years experience as a Service Manager with a Vehicle DealershipExperience working with a corporate dealership and brands such as Mazda, Nissan, Opel, Isuzu etc.Proven track record of managing a profitable workshopExcellent people skills, time management skills, leadership skillsValid SA Drivers license and Clear criminal recordBasic salary with good incentive structure and company benefits
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY3MzIwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243290&xid=1108_67320
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As an L1 IT Support Specialist, youll be responsible for supporting the companys network infrastructure. You will troubleshoot and resolve issues that arise on servers and workstations
Receive requests to assist users with IT hardware and software problems and setups
Prioritize the nature of the problem and schedule corrective action
Investigate the problem, identify and implement the solution as quickly as possible taking into consideration the urgency of the problem
Install new software systems
Provide infrastructure as necessary
Provide support to the team as required
Keep updated with new technology developments and trends
Update calls on service desk application to meet SLA times
Escalate faults to next tier support
IT asset tracking and documentation
Test patches and security updates (e.g. in partnerships with Central)
Provide basic network support
Assist with project tasks and rollouts
Train users on new technologies rolled out
Perform tasks as per security incident response plan
Perform after-hours standby support.
*Monitor Printers*
Monitor printers and toner levels daily
Ensure printers are online and resolve issues within SLA
Escalate and handover faults IT Support Technicians
Follow-up on calls logged with service providers
Prioritize the nature of the problem and schedule corrective action
Ensure availability of printers to meet SLA
*Daily Checks*
Inspect server rooms daily and report any issues
Inspect meeting rooms, test all equipment and resolve issues or report to the team
Complete daily checks on systems i.e., internet links, etc.
Resolve or escalate and report on issues
*Commercial Requirements for the service provider*
We as the customer, the business requirement is IT services, not just one assigned temp worker.
The requirement is onsite IT services as per the office hours.
No disruptions will be permitted to our daily business operations due to an assigned temp workers unavailability. A replacement should always be available to make sure business continuity is maintained.
The service provider should offer technical support of a Senior IT Specialist if the assigned temp worker is struggling technically because our business requirement is a fully functioning IT service.
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
* Bachelor’s degree in Computer Science, Information Technology or related field required
* Minimum of 3 years of recent experience in a technical support role
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDk3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189930&xid=1555_25497
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Description
Analysis, planning, provisioning, testing, implementation and maintenance of all Internet, fiber and IP Related products. Perform Installations & Training. Provide 1st line support to customers.
Responsibilties
* Install, configure and maintain network services, equipment and devices.
* Support and administration of FTTX and PBX systems and processes.
* Manages all system back-up and restore protocol.
* Plans and supports network and PBX infrastructure.
* Perform troubleshooting analysis of networks and associated systems.
* Documents network problems and resolution for future reference.
* Monitors system performance and implements performance tuning.
* Manage user accounts, permissions and security at all levels
* Taking ownership of all complaints till resolution
* Helpdesk management, which requires wonrking on an online CRM system
Requirements
* Certifications: A+, N+, MCSE, or related network or telephony qualifications
* Networking: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS
* A successful track record in a support environment.
* High level of integrity, professionalism and trustworthiness
* Team player, good communication
* Cooperative and empathetic to colleagues and customers
* Own transport
* Requires a thorough knowledge of networking essentials.
*Desired Skills: *
* Attention to detail
* Network Support
* Customer Care
* Analytic
*Desired Work Experience: *
* 1 to 2 years
*Desired Qualification Level: *
* Diploma
*About The Employer: *
We believe that customer service is key and that working efficiently as a team is what gives us our edge. All members of our team learn all they can about the various aspects and thus become a friendly trove of information for our clients.
*Employer & Job Benefits: *
* Mobile Phone
* Internet Allowance
* Fuel Allowance
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0Xzk5MTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1184373&xid=1554_9917
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Our Client is urgently looking for a Nail Technician who can do acrilic, gel overlays etc.Must have a drivers Lisence.Please send pictures of the nails you have done when applying for this position.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMDAyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177520&xid=1109_70002
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EXPERIENCE:Must be able to read and understand electrical diagrams.Be able to do electrical fault finding.Be experienced with LT Control.Be able to fabricate and wire Electrical control panels.Must be able to read and understand pneumatic diagrams.Be familiar wit pneumatic valves and pumps.Understand air flow control.Must have experience with Tic and arc welding.Be able to fabricate steel structures and brackets especially stainless steel.Be able to service and repair valves.QUALIFICATION AND OTHER REQUIREMENTS: Be able to work and know hand tools as well electrical portable equipment.Be safety aware knowing PPE.Must have a code 8 drivers license.Willing to travel a lot.Willing to work for monthly periods in different provinces throughout the country.No higher qualification then N3.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwMjAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1177648&xid=1109_70200
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Job & Company Description: I specialize in placing professionals in the Engineering sector, and my clients are constantly looking for accomplished HVAC Technicians in the engineering industry. I am consistently on the lookout for opportunities, and I am searching for HVAC Technicians with strong leadership skills, a hands-on approach, and a stable work track record to match with companies that are looking for their specialised expertise. I can assist you in exploring opportunities to develop your career within my network, where your capabilities can be enhanced and you can grow towards being the best in your field. Education: Trade Tested (essential) Job Experience & Skills Required: At least 5 years of working experience as a HVAC TechnicianExperience installing new systems in buildingsCommunicating with clients and and solving technical issuesWilling to travel (with valid driving license)Apply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNTA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178269&xid=1109_70509
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IT TechnicianOur company is looking for someone with IT experience..Must have own transportationLives near Alberton or in AlbertonOwn fiber connectionGood client relationshipSelf starter & DriverGood all round knowledge of IT specially in Remote desktop support servicesMust be well presented Contracted position...Send Cv To Sales@gfmcomputers.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUwMjU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189698&xid=1266_50255
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Minimum Requirements: Must have a minimum of 4 years recent experience as a Qualified Petrol TechnicianMust have a valid Drivers LicenceParticular brand experience will be an advantage (to be disclosed to shortlisted candidates only)Must have relevant Trade Test qualificationsContactable referencesMust be a South African Citizen Salary Structure: Basic Salary negotiable based on experienceIncentivesBenefits(Only suitable candidates will be shortlisted and contacted within 14 days)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY5NjAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1175819&xid=1109_69603
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We have a vacancy for a Vehicle TechnicianDuties:Service and maintenance of vehicles.Fault finding and diagnosis.General repairs to vehicles.Advise and assist service advisors.Intelligent testing And Diagnostics.Requirements:Must be qualified as Vehicle Technician with a Trade CertificateMust have at least 6 years of experience as Vehicle TechnicianMust have experience for brands like VW, etc.Valid SA Drivers license and clear criminal record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MzU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189376&xid=1109_74357
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Description:A qualified individual with experience in the fields of hydrogeology/geology and chemistry. Suitable candidates will be based in Johannesburg but can expect to work on projects in diverse remote locations, including outside of SA. Although the candidate is expected to have limited practical experience, he/she must demonstrate a sound theoretical base which is actively applied and extended to projects. The candidate will provide support to SRKs senior consultants and carry out site work including liaison with field technicians.Experience and Skills: The candidate must have the following qualifications and experience:Have a BSc in Geology or Hydrogeology with a minimum of 1 year chemistry in undergraduate studies. Further post graduate qualifications are advantageous.Is expected to be familiar with the South African Regulations such as the National Water Act, National Environmental Management Act and The National Environmental Management: Waste Act, Act 59 of 2008 (NEM:WA) including National Norms and Standards for waste classification, management, and soils assessment.Have Pr. Sci Nat or be prepared to register as a candidate.Having 2 to 4 years of experience in water related projects is advantageous.Knowledge of ARCGIS is advantageous.The candidate must have the following competencies:Have excellent written and verbal communication skills in English,Have a good working knowledge of Excel.Can work independently and as part of a team.Have strong organisational skills and be capable of co-ordinating monitoring projects, carrying out quality assurance and data validation and verification and maintain chemical databases.Have excellent report writing skills with strong analytical abilities.Must be a self-starter with strong interpersonal skills and can perform under pressure.Must have strong data management skills and be able to accurately capture data. Duties and Responsibilities The candidates duties and responsibilities will be:Carry out water quality monitoring programs including preparation of sample protocols, water sampling (on site), and evaluate borehole maintenance requirements.Filing and document control for samples.Coordinate project schedules for monitoring programs and site work.Compile field reports and evaluate site data.Follow the Health & Safety Plan protocols and/or coordinate with field technicians to ensure that the monitoring and H&S protocols are followed.Provide quality assurance on monitoring data and keep databases up to date.Validate and analyse water monitoring data including capture and validation of water monitoring data, anion cation balances, conduct statistical evaluation on data sets, create and interpret graphs, update pivot tables, create and interpret Piper trilinear and Stiff diagrams.Have a sound geological and hydrogeological knowledge and be able to carry out soil and borehole logging, aquife
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzYwNDEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131358&xid=1109_60413
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Qualification & Experience: Bachelors degree in Business / related field / MBAMinimum 5 years experience in BA or similar field.Experience creating detailed reports and giving presentationsCompetency in Microsoft Applications (Word, Excel, and Outlook)Experience working with Azure DevOps Examples of prior work logical Epics, Features, User Stories on a well-maintained backlog. KPAs: Evaluate business processes anticipate requirements and uncover areas for improvementLead ongoing reviews of business processesStay up to date with latest process and IT advancements in order to automate and modernize systemsConduct meetings, presentations, and share ideas + findingsPerform requirement analysisDocument and communicate resultsCommunicate your insights and plans to cross-functional team members and managementGather critical information from meetings with various stakeholdersWork closely with stakeholders, technicians, and managerial staff.Perform user acceptance testingManage DevOps, develop user stories, monitor performanceGrooming and maintaining backlogsApply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUxNzA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189068&xid=1108_51709
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Workshop Foreman (Automotive) - Johannesburg South - Gauteng.Our client is looking for a Workshop Foreman to join their Service Department. The main purpose will be to provide effective technical support to staff and ensuring excellent customer service is provided.Requirements: Grade 12 Qualified Motor Vehicle TechnicianTertiary education in management would be beneficialMust have 8 years experience Responsibilities: Manage and grow workshop staff Maintain the workshop productivity standards and the workshop throughout Must set clear objectives and visions in advance Ensure high quality customer service is met Communicate with staff, parts department, and other departments effectively Encourage and motivate staff Implement and monitor compliance with policies and proceduresSalary: Negotiable depending on experience and qualifications APPLY ONLINE NOW at www.sydsenrecruit.com FOLLOW OUR PAGE ON FACEBOOK, INSTAGRAM, AND LINKEDIN SYDSEN RECRUIT - THE NEXT LEVEL OF EMPLOYMENT.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE2NTczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242738&xid=1320_16573
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QUALIFICATIONS AND EXPERIENCE n At least 3 years experience in a similar field;n A basic secretarial or office-administration or projects diploma/certificate from a recognised institution-or equivalent will be an advantage;n Computer literacy MS Office (MS Word, Excel, PowerPoint, Outlook). Syspro will be an advantage. DUTIES AND RESPONSIBILITIES Provide retrospective proposals support to the extended projects team, including: Compiling proposals: n Assist with compiling detailed tenders/quotes that meet the client requirements as per the costing and technical details provided by the projects engineer. Completion of the commercial part of tenders (Tender returnable).n Ensure that tenders and quotations meet the Company and customers commercial terms and conditions.n Update and maintain the quote register for all projects quotes.n Upload project quotes on CRM.n Arrange transport / installation / rigging quotations from subcontractors.n Update Quote Schedule & Logging all enquiries.n Log and track all orders and current Proposals / Tenders / Enquiries / Contracts.n Open all contract files.n Ensure all documentation is maintained on the e-Filing server according to the agreed process.n Perform electronic and hard-copy proposals filing, as necessary.n Assist in obtaining sign-off of proposals deliverables, as necessary.Project administration: n Open new contracts and assist with keeping contract files (soft copy and hard copy) up to date.n Compile order confirmation and send to customer.n Process orders on Syspro (Projects and contracts sales orders).n Process purchase orders on sub-suppliers.n Issue delivery notes using SYSPRO.n Ensure that goods are invoiced once P.O.D has been received (projects and contracts invoicing).n Assist with follow ups on project stock.n Generate and maintain bank guarantees.n Generate data packs for customers.n Follow up on payments for each project.n Assist with keeping the contract schedule up to date.n Assist with commissioning schedule and arrangements with technicians. Reporting n Assist with monthly project reporting.n Document (minute) various meetings within the required timeframes and quality.n Follow up on overdue reports and distribute, as needed.General Administration: n Typing of quotations, tenders and general correspondence.n Prepare customer documentation using creative flair and initiative i.e., tenders and data-books.n Answer telephones, route calls, take messages, and provide general information; greet and direct visitors; answer routine inquiries; maintain log of inquiries as required.n Proof read drafts of correspondence for correct grammar, punctuation and spelling corrections.n Assist with travel arrangements.n Act as ISO facilitator for the department.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU4NTk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1213892&xid=1108_58599
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The technician will have to work closely with the workshop manager, to ensure that they do their job in expectation of what is expected from them.Duties:Able to work on motors and mechanical workTool Repairs and Calibration Able to repair electric and air tools Pneumatical experience will be a plus.Able to work on PLC boards Requirements:Grade 12 Senior Certificate Technical Qualification will be to your advantageMinimum of at least 3 years experience as a technician.Clear Credit and Criminal RecordValid Drivers License
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczODk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188306&xid=1109_73896
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Job Summary: The Senior IT Administrator role is a pivotal engineering position within our ICT Department, focusing on the comprehensive management, implementation, and safeguarding of all technology assets at a group level. This encompasses networks, servers, cloud platforms, end-user computing, and security infrastructure. The role involves providing leadership and support to branch and campus technicians while contributing to technology decisions and budgetary planning as directed by the ICT Manager. Ethos and Values:Ensure alignment with CTUs vision and values.Demonstrate a commitment to continuous improvement and professional learning.Uphold CTUs commitment to excellence, independence, and opportunity.Embody the Technology Departments pillars: Honesty, Reliability, Accountability, and Integrity.Generic Duties and Responsibilities:Collaborate closely with the ICT Manager and Technology Account Associate to ensure optimal staff and client satisfaction.Maintain accurate documentation and ticket updates.Work within set deadlines for class schedules, meetings, and events.Demonstrate technical expertise across all areas.Assist in implementing company development plans.Adhere to company policies, procedures, and ethical standards.Cultivate and maintain relationships with colleagues and stakeholders.Represent the company at exhibitions and events if required.Review own performance and strive for continuous improvement.Understand and address customers or colleagues needs effectively.Provide support across campuses as needed.Communicate effectively and energetically with colleagues.Role Based Duties and Responsibilities: NETWORK AND CONNECTIVITYManage wired and wireless networks, including deployment, monitoring, and troubleshooting.Oversee edge infrastructure management to optimize and secure link performance.Implement network security measures and access management protocols.Manage IP address allocation and network space effectively.Monitor and report on network performance and security.CCTV, IoT, and Call System ManagementDeploy, maintain, and monitor CCTV and IoT equipment.Manage call system extensions and cloud SBS appliance for VoIP calling.Ensure network security and access management for staff and student networks.Provide regular reporting on network performance and security.CLOUD AND MANAGED PLATFORMSManage productivity suite deployment and security.Handle license management and partner status renewals.Provision and secure cloud-based compute platforms.Provide regular reporting on cloud and managed platform usage and performance.END USER COMPUTE SUPPORTAssist in end user compute procurement and management.Track deployed equipment and assist with repairs and recycling.Provide escalation support and end-user assistance.Contribute to end-user awareness training. LEADERSHIP, UPSKILLING, AND ADMINISTRATIVEProvide leadership to branch/campus technicians.Participate in upskilling and training initiatives.Manage ticket logging and administration
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODMyNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778746&xid=1108_178325
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We are currently hiring for the position of Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients. If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.What you’ll do:Receive technical instruction from the Technical Manager as and when necessary and deems fit.Carry out duties and tasks to the best of your ability and in a reasonable andefficient timeframe.Perform technical tasks; cable laying, splicing and repairs, installation of networkpoints and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.Perform Site Surveys.Provide technical assistance and support on printer scanner infrastructures.Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.Plan and execute fixed SLA PMIs – provide necessary sign-offs, documentation,updates, etc.Provide necessary technical services regarding SLA fault callouts and other fault callouts.Pack the toolbox with the necessary tools required for each installation.Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.Look out for on-site sales opportunities. Complete the Job Card so that the OfficeAdministrator/ Sales can compile quotations and network upgrade recommendations for the client.Plan daily tasks and complete time sheets.Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.This includes after-hours technical service requirements/standby – biweekly per month.Ensure that successful site sign-off documents and fault reports are obtained.Monitor stock and assist the Office Administrator when the stock takes becomes necessary.Test and configure new radios before sending them to customers.Test faulty radio and warehouse equipment.Keep the storeroom neat and assist in packing equipment away.Check emails daily and respond where necessary.Acknowledge, update, and close off logged calls/ faults.Provide adequate feedback to Office Administrators and Managers regardingcompleted jobs and/or problem areas.Maintain good communications within the office and amongst colleagues.Provide concise and up-to-date feedback to the customer.Be available for after-hours technical support and biweekly after-hours standby.Be available for planned weekend work.From time to time downtime or PMI can only be done on a weekend.Where possible the Company will give reasonable notice in advance to the employee.Behavior and dress must be neat, clean, and tidy in keeping with the Company’s image and best interests always, and acceptable hygiene and personal presentation.The employee shall be responsible for keeping medically fit in order to work oncustomers premises as required.Your Expertise:Network cabling installation exper
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Area and Branch Sales Manager with B2B (POS24008)BoksburgR 25 000 to R 35 000 per month + commission (negotiable)Position OverviewPrimary focus is to drive sales, through added value Technical support, solution, service etc. Successful candidate will manage 4 to 6 sales people (KPI and Target) as well as 2 Support Technicians (Sales Engineers).Experience & EducationMatric Min 5 yrs. experience as Area or Team Manager, leading a team to reach sales targetsCome from an electronic B2B space that sell to multiple dealers/resellersAffinity for technical product and solutionsExperience in either Security Distributors or Electrical Wholesales or ICT DistributorsPreference will be given to candidates from the electronic or fire protection or security technology or ICT industry.Closing Date: 31 March 2024
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4MzM1NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1777269&xid=1109_183355
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
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PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
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We are currently hiring for the position of Field Technician to join our technical support team. As a Field Technician, you will be responsible for providing on-site technical support and services to our clients. If you have a strong technical background, excellent problem-solving skills, and enjoy working in a dynamic field environment, we encourage you to apply.What you’ll do:Receive technical instruction from the Technical Manager as and when necessary and deems fit.Carry out duties and tasks to the best of your ability and in a reasonable andefficient timeframe.Perform technical tasks; cable laying, splicing and repairs, installation of networkpoints and other cable network-related duties, installations, and all warehouse equipment i.e. handheld scanners, access points, and printers.Perform Site Surveys.Provide technical assistance and support on printer scanner infrastructures.Receive instructions from the Office Administrator regarding deliveries/ collections as and when required.Plan and execute fixed SLA PMIs – provide necessary sign-offs, documentation,updates, etc.Provide necessary technical services regarding SLA fault callouts and other fault callouts.Pack the toolbox with the necessary tools required for each installation.Liaise with the Office Administrator and colleagues to ensure the exact equipment is packed.Look out for on-site sales opportunities. Complete the Job Card so that the OfficeAdministrator/ Sales can compile quotations and network upgrade recommendations for the client.Plan daily tasks and complete time sheets.Be available to provide 1st, 2nd, and 3rd-line technical support for fault callouts.This includes after-hours technical service requirements/standby – biweekly per month.Ensure that successful site sign-off documents and fault reports are obtained.Monitor stock and assist the Office Administrator when the stock takes becomes necessary.Test and configure new radios before sending them to customers.Test faulty radio and warehouse equipment.Keep the storeroom neat and assist in packing equipment away.Check emails daily and respond where necessary.Acknowledge, update, and close off logged calls/ faults.Provide adequate feedback to Office Administrators and Managers regardingcompleted jobs and/or problem areas.Maintain good communications within the office and amongst colleagues.Provide concise and up-to-date feedback to the customer.Be available for after-hours technical support and biweekly after-hours standby.Be available for planned weekend work.From time to time downtime or PMI can only be done on a weekend.Where possible the Company will give reasonable notice in advance to the employee.Behavior and dress must be neat, clean, and tidy in keeping with the Company’s image and best interests always, and acceptable hygiene and personal presentation.The employee shall be responsible for keeping medically fit in order to work oncustomers premises as required.Your Expertise:Network cabling installation exper
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