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Customer Service•Deliver superior service and maximize customer satisfaction.•Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.•Respond efficiently and accurately to customer complaints.Operations•Accountable to ensure equipment is working, and if not to report it.•Control operational costs and identify measures to reduce and eliminate waste.•Coordinate daily Front of the House restaurant operations.•Check daily access & movement security checks and stock management.•App/Aggregator maintenance and execution•Manage restaurant’s good image and suggest ways to improve it.Adherence to Shopkeeping disciplines•All regulatory practices pertaining to compliance with health and safety regulations.•Ensure compliance with sanitation and safety regulations.•Regularly review product quality.Minimise Shrinkage•Identify and manage all shrinkage hotspots within the department according to company systems and processes.People management•Assist with development and coaching of the team within your department.Page 3 of 2KEY COMPETENCIES (6-8 key competencies per job including personal, business and technical/ functional – this information would be housed centrally in a competency database)•Strong interpersonal skills•Excellent communication skills•Ability to work independently.•Able to manage and work in a team.•Able to effectively demonstrate product knowledge relative to job function.•Able to follow and adhere to processes, policies, and procedures.•Able to communicate clearly and listen effectively•High level of attention-to-detail•Ability to work in a fast-paced environment.•Strong organisational skills•Numerate•JOB REQUIREMENTS•A matric certificate and relevant management experience are essential for this position.•Hospitality diploma or degree an advantage.•Minimum 2 years previous experience in a FOH Supervisor Role.•Proven customer service experience as a manager.•Extensive food and beverage (F&B) knowledge,•Strong leadership and people management skillsADDITIONAL CRITERIA•Able and flexible to work different shifts - flexi shift roster which may be changed to suit the needs of the operation.•Weekends, evenings and Public Holiday workdays and times is mandatory.•6 Day a week worker.Email now your cv: ericmaqwele@woolworths.co.zaPlease note only SA Citizen are allowed to apply please
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