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Duties & Responsibilities
Job Purpose
Support the Financial Reporting & Analysis Manager in all financial planning, analysis and reporting for the company group and subsidiaries, optimizing efficiency and profitability.
Reporting to:
Financial Reporting and Analysis Manager
Output:
1.Budget Management
Support and administrate the setting of quality budget and forecasts for sales and operational areas of the company goup and subsidiaries.Assist in weekly/monthly detailed analysis of company CAPEX/Overheads to review actual performance against set budgets/targets.Administrate control processes and procedures to ensure sales controllable costs are in line with budget.
2.Management Reporting
Assist in performing financial and non-financial management reporting on a daily, weekly, monthly, quarterly and yearly basis.Assist in administration of reporting tools/reports needed for financial reporting.Support the monitoring, reviewing, reporting and tracking of financial achievement against budget on a timely basis and report deviances for corrective action in order to fund operations and increase financial efficiency.Support the development, implementation and maintenance of reporting on customer and product profitability.
3.Financial Analysis
Assist in performing ad-hoc analysis e.g., Analyse sales, marketing and operational areas to support strategy development in these areas to improve efficiency and drive profitability.Assist in recognizing patterns, trends and opportunities in weekly GP’s.Assist in the administration of performing accurate product costing’s and analyse variances.Serve as Finance support to sales and marketing and operational areas.
Desired Experience & Qualification
Qualification details
BCom Financial Degree or CIMA qualified or part qualified
Experience
2 years relevant financial FMCG experience will be preferable
Package & Remuneration
Working hours
Monday to Friday from 07h00 – 16h00
Salary:
R 20,000 – R25,000 CTC per month, depending on experience (NO FEEDBACK WILL BE GIVEN ON CV’S IF THE CANDIDATE’S SALARY EXPECTATION AS WELL AS MOST RECENT PAYSLIP IS NOT INCLUDED)This is a TCTC package – no additional benefits
Interested?
Please forward your CV A...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE1MjA5NDg0P3NvdXJjZT1ndW10cmVl&jid=1423311&xid=3515209484
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NOTE:
Working hours
Monday to Friday from 06h00 – 15h30Must be available to work ad-hoc weekends
Duties & Responsibilities
Strategic Planning
Participate and influence department strategy.Monitor and track against the plan.Develop recommendations and subsequent action plans to enable the delivery of the departmental strategy.Day to day interaction with team members to deliver strategy.Build and develop effective relationships with relevant stakeholders to highlight and determine best solution to overcome challenges to continuously improve.Contribute to delivering strategic plans with suppliers by liaising regularly on trend changes and tactical forecasting.Proactive and regular communication with key stakeholders.Conduct stock build plans considering capacity raw materials supply etc.
Operational Planning
Understand and optimise supply chain and systems.Understand internal and external factors which impact on demand and ensure these are reflected in forecasts.Communicate with internal and external stakeholder to maximise efficiencies.Identify challenges, trends and opportunities.Maintain Data and Systems (Master Data BOMS, MOQ’s, Rounding values lead-times ETC).Collate Information and Assumptions.Reach Consensus through Alignment.Share and Publish the Plans.Track and Manage Plans.Issuing daily plans/schedules for all production units.Resource Shift/ Labour planning.
Continues improvement
Analysis of historical and current performance.Understand market / product trends as well as department focus that could impact demand.Implement tactical plans to support business decision making (6-18 month focus on capacity, Staffing etc.)Implementation and review against long term tactical plans.Planning initiatives / Innovation to improve planning.
Personal development
Drive personal development.Create a personal development plan short and long term.
Strategic Planning
Participate and influence department strategy.Monitor and track against the plan.Develop recommendations and subsequent action plans to enable the delivery of the departmental strategy.Day to day interaction with team members to deliver strategy.Build and develop effective relationships with relevant stakeholders to highlight and determine best solution to overcome challenges to continuously improve.Contribute to delivering strategic plans with suppliers by liaising regularly on trend changes and tactical forecasting.Proactive and regular communication with key stakeholders.Condu...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTQzNTExODE1P3NvdXJjZT1ndW10cmVl&jid=1253926&xid=3943511815
1d
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Introduction
A well-established distributor and supplier of red meat products, based in Cullinan, Gauteng is looking for 2 x Finance Analysts to join their dynamic team.
Duties & Responsibilities
Job Purpose:
Support the Financial Reporting & Analysis Manager in all financial planning, analysis and reporting for the Company Group and subsidiaries, optimizing efficiency and profitability.
KPA’s and Output
Budget Management
Support and administrate the setting of quality budget and forecasts for sales and operational areas of the Company Group and subsidiaries.
Assist in weekly/monthly detailed analysis of company CAPEX/Overheads to review actual performance against set budgets/targets.
Administrate control processes and procedures to ensure sales controllable costs are in line with budget.
Management Reporting
Assist in performing financial and non-financial management reporting on a daily, weekly, monthly, quarterly and yearly basis.
Assist in administration of reporting tools/reports needed for financial reporting.
Support the monitoring, reviewing, reporting and tracking of financial achievement against budget on a timely basis and report deviances for corrective action in order to fund operations and increase financial efficiency.
Support the development, implementation and maintenance of reporting on customer and product profitability.
Financial Analysis
Assist in performing ad-hoc analysis e.g., Analyze sales, marketing and operational areas to support strategy development in these areas to improve efficiency and drive profitability.
Assist in recognizing patterns, trends and opportunities in weekly GP’s.
Assist in the administration of performing accurate product costing’s and analyze variances.
Serve as Finance support to sales and marketing and operational areas.
Desired Experience & Qualification
BCom Financial Degree
Package & Remuneration
1 x Finance Analyst (0 – 1 years’ experience) Salary R25K CTC per month1 x Finance Analyst (3 years’ experience) Salary R30K CTC per month
Both these positions qualify for an annual discretionary Performance bonus
Interested?
Please forward your documents to hr1@peopledimension.co.za
Please include your Grade 12 certificate as well as University marks with your CV sumbission.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjY1Mjg4Mjk1P3NvdXJjZT1ndW10cmVl&jid=1555851&xid=1265288295
1d
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Strategic Planning
Participate and influence department strategyMonitor and track against the planDevelop recommendations and subsequent action plans to enable the delivery of the departmental strategyDay to day interaction with team members to deliver strategyBuild and develop effective relationships with relevant stakeholders to highlight and determine best solution to overcome challenges to continuously improveContribute to delivering strategic plans with suppliers by liaising regularly on trend changes and tactical forecastingProactive and regular communication with key stakeholdersConduct stock build plans considering capacity raw materials supply ect
Operational Planning
Understand and optimise supply chain and systemsUnderstand internal and external factors which impact on demand and ensure these are reflected in forecastsCommunicate with internal and external stakeholder to maximise efficienciesIdentify challenges, trends and opportunitiesMaintain Data and SystemsCollate Information and AssumptionsReach Consensus through AlignmentShare and Publish the PlansTrack and Manage PlansIssuing daily plans/schedules for all production unitsResource Shift/ Labor planning
Continuous improvement
Analysis of historical and current performanceUnderstand market / product trends as well as department focus that could impact demandImplement tactical plans to support business decision making (6-18 month focus on capacity,Staffing ect Implementation and review against long term tactical plansPlanning initiatives / Innovation to improve planning
Personal development
Drive personal developmentCreate a personal development plan short and long term
Teamwork / Staff Engagement
Living the Cavalier values in an individual and team capacity aimed at building a cohesive working environmentActively participate in all people development initiatives linked to the HR Strategy including but not limited to: performance management; succession planning; talent management; change, process optimisation and engagement initiatives etc. to ensure the team’s performance meets the required standardsBuild, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions when required to ensure achievement of organisational goalsProvide relevant and specialised technical support, where required, to peers and colleagues to ensure the achievement of objectives
Desired Experience & Qualification
BEn...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzQ1MTIyMjcwP3NvdXJjZT1ndW10cmVl&jid=375189&xid=3345122270
1d
1
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Client in Pretoria is looking for a Planning Manager is to manage and integrate the different disciplines of Sales, Operations and Procurement of all raw material and dry stock, ensuring that it is a seamless process from forecasts through procurement and production plans and that the inputs to the process are accurate and that profitability is maximized.
Strategic Planning
Participate and influence department strategyMonitor and track against the planDevelop recommendations and subsequent action plans to enable the delivery of the departmental strategyDay to day interaction with team members to deliver strategyBuild and develop effective relationships with relevant stakeholders to highlight and determine best solution to overcome challenges to continuously improveContribute to delivering strategic plans with suppliers by liaising regularly on trend changes and tactical forecastingEnsuring procurement strategy on raw material and dry stock support forecastsProactive and regular communication with key stakeholders
Operational Planning
Understand and optimise supply chain and systemsUnderstand internal and external factors which impact on demand and ensure these are reflected in forecastsCommunicate with internal and external stakeholder to maximise tradeIdentify challenges, trends and opportunitiesMaintain Data and SystemsCollate Information and AssumptionsDevelop and Maintain the ForecastForecasting to align with prospective ordersReach Consensus through AlignmentShare and Publish the ForecastTrack and Manage Demand
Continuous improvement
Analysis of historical and current performanceUnderstand market / product trends as well as department focus that could impact demandLiaise with suppliers with regards to long term tactical plansImplementation and review against long term tactical plans
People Management
Conduct workforce planning to ensure the team is suitably staffed to meet functional objectives taking into account various internal and external factorsImplement, drive and manage all people development initiatives linked to the HR Strategy including performance management, succession planning, talent management etc. to ensure the team’s performance meets the required standardsSet medium to long term goals and objectives for the relevant area of control and monitor progress against thesePlan, organise, lead and control subordinates activities to ensure functional objectives are met or exceededAssure stable employee relations by managing conflict and creating a positive and performing working environment
Teamwork / ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTIzMzkzMzczP3NvdXJjZT1ndW10cmVl&jid=374679&xid=3523393373
1d
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My name is Energy Vhetu with contact number 0746689085 .Iam looking for a driving job code 10 and 14 with experience of 10 years and l willing to relocate anywhere
15d
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Cosmas, a 33-year-old Malawian, holds a valid code C1 license and is actively seeking full - or part-time driving and gardening opportunities, either live-in or live-out. He is dependable, calm, and can handle tasks without supervision. With full sight, he excels in driving duties such as shopping, deliveries, and airport escort, while also demonstrating proficiency in gardening tasks, including pool cleaning, car washing, and lawn maintenance. Friendly with pets, he is available immediately and comes highly recommended by Denise (0823301431), Shaun (0834077038), for reference. Contact Cosmas at 0814835861 for more information.
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
1d
**Description:**Are you a reliable and experienced driver looking for a new opportunity? Our company is seeking a skilled driver to join our team for local deliveries in [Pretoria]. **Responsibilities:**- Safely and efficiently drive a [Type of Vehicle] to deliver goods to customers- Follow delivery schedules and routes provided by the company- Ensure all deliveries are made on time and in good condition- Assist with loading and unloading goods as needed- Maintain the cleanliness and maintenance of the vehicle**Requirements:**- Valid [Country] driver's license with a clean driving record- Previous experience in a similar driving role- Excellent knowledge of [City/Area] roads and routes- Strong work ethic and reliability- Ability to lift heavy objects and perform physical tasks**Benefits:**- Competitive salary based on experience- Full-time position with regular hours- Opportunity for growth and advancement within the company- Friendly and supportive work environmentIf you meet the above requirements and are interested in joining our team, please email your resume to [Your Email Address] or call [Your Phone Number].We look forward to hearing from you!---Feel free to adjust the details to fit your specific needs!
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Attention all drivers!Join our fleet as a Bolt drivers partner!Requirements:- Valid driver's license with PrDP- Criminal clearance record obtained only at PostnetBenefits:- Comprehensive training for successful operations- Testing upon absorption to ensure excellence- Be part of a dynamic team of driversWe are based in Pretoria centralDon't miss out! Apply now and start driving your way to success!
10h
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
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My name is Mary. I am a 33 years old mosotho lady with a valid work permit. I can speak the following languages :English, sesotho, setswana, sepedi, Zulu and Xhosa.I can hear the following languages even though I can reply with them: Venda and shona.I am currently staying in ALBERTON .. I have more than 10 years of experience in taking care of kids and domestic work.I am great at packing wardrobes. Cleaning. Doing laundry, cooking and taking care of kids,playing with them, reading for them, Changing linen, preparing kids for school, their lunch boxes, making them breakfast, and supper.. I am also able to cook what I read on a recipe I can work without supervision. I AM LOOKING FOR A LONG TERM JOB.. I AM LOOKING FOR A TO WORK FOR A FAMILY THAT I WILL GROW IN.. I have been in SA for more than 10 years now. I am not working at the MOMENT.I AM AVAILABLE TO START WORKING ASAP I ALSO HAVE A VALID DRIVERS LICENSE BUT I AM NOT PERFECT AT DRIVING ESPECIALLY A MANUAL CAR.. I got the following certificates :CHILD CARE...MARITINE EMERGENCY CARE:FIRST AIDDIPLOMA IN DEPRESSIONEFFECTIVE NURSING IN TIMES OF CRISISINTRODUCING TO NURSINGHELPING YOUNG PEOPLE MANAGE WITH LOW MOOD AND STRESSINTRODUCTION TO PSYCHOLOGYHEALTH AND SAFETY AT WORKHYGIENE IN THE WORK PLACEBLOODBORNE PATHOGENSINFECTION PREVENTION AND CONTROL FOR COVID 19BASIC ENGLISH 1 ELEMENTARYBASIC ENGLISH 2 PRE-INTERMEDIATECREATE A SOCIAL MEDIA MARKETING CAMPAIGNCHEF AND BAKINGFRAUD INVESTIGATIONSTEP INTO SOCIAL CAREI am a mother of two beautiful kids... They are staying at home with my mom.. I am in a stable relationship but I am not married. I enjoy spending time with kids. I love them with all my heart.. I also enjoy reading. If I am given off I will be going to Alberton.. I If there is a misunderstanding at work, I sit down with my boss and adress it.I can cook the following : pap, rice, Samp, meat, steamed bread, Macaroni and mince, fat cakes (Amagwenya) then also make salads. I also love to challenge myself by trying to learn to cook other food by checking recipes online...I am good at looking after kids. I love them as my own. Whenever I have worked I became friends with the kids.I can also help kids with homework and read for them. I got knowledge in ENGLISH and MATHS A little bit. I am very patient person when it comes to kids.I am a very down to earth, easy talking to, loving and caring person. I don't like holding grudges. If there is a problem I prefer to sit down, talk about it and let it GO.I DON'T DRINK ALCOHOL. . I DON'T SMOKE.. HEALTH STATUS :HEALTHY, NOT ON ANY MEDICATION I prefer to get a weekend off twice a month. I also prefer to go home to see my kids on Christmas holidays.. Salary expectations are from 5000
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The role of a Strategic Partnerships Manager to drive key collaborations for Development Finance Institution (DFI). Responsibilities include identifying opportunities, engaging stakeholders, evaluating business cases, and managing MoUs. Part of the role is monitoring progress, implementing development plans, and leading a dynamic team.Required is a Degree in Finance, Accounting, Insurance, or equivalent with 7 years experience in New Business Development, Strategic Partnerships, and Stakeholder Management. Exposure to banking/insurance is advantageous.Ready to make a lasting impact? Apply now and be part of shaping the future of South African agriculture!
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