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Italian Speaking Customer Service Agents remote

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Italian and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record • Ability to work from home remotely Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based o...Job Reference #: 202438

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Overview: Our client caters to a wide spectrum of clients spanning government, medical, recreational, hospitality, and corporate sectors. Their commitment to excellence is reflected in their seamless online platform, ensuring convenient access to a comprehensive range of our clients products and services. Job Purpose: As a Branch Administrator, your primary role is to ensure the smooth and efficient operation of our branch office. You will be responsible for overseeing administrative activities, coordinating with various departments, and supporting the branch manager in achieving organizational goals. Your attention to detail, organizational skills, and proactive approach will be instrumental in maintaining a positive and productive work environment. Requirements: • Grade 12 • Must have 3 years experience in the admin position • Bookkeeping certificate / equivalent • Comply with the O.C.H.S.A. • Valid driver license (EB) • Good communication skills • Computer literate • People Management skills • Business Finance skills • Analytical skills • Admin Skills • Management skills • Maintaining and Implementation • ISO systems • Own vehicle Induction, Health Safety, ISO Employment Equity Training to be done within the first three months of employment). KEY OBJECTIVE (Primary purpose of the job and scope of responsibility and span of decisions:) Control maintain all aspects of admin within the branch LIST OF TASKS • Loading and updating all contractual data • Loading of contracts on IT system to ensure correct accurate billing to customers Asset reports • Doing dispensing recon monthly to balance rental assets monthly Preparing control of month end stock take • Printing count sheets, updating stock sheets to ensure all batches are posted relevant to stock. Managing confirm stock take for effective stock control Creditors Nonstock • Processing of GRVs order on the system to ensure correct allocation on the system Petty cash • Make sure that the relevant paperwork for any petty cash been signed off by GM Human resources • Completion of forms and obtain documentation retirement fund • Staff overtime/ leave schedule on inputs forms • Maintain leave records and personnel files • Issuing if new employee documentation pack to new employees • All employees leaving the company must fill in the termination pack • Managing the attendance register in the branch Reporting i.e. rebates, national figures, monthly sales figures lost business report • Ensure those deadlines are met ISO system • Keep ISO manual up to date and working to complying with ISO 9001, 14001 45001 procedures Payroll • Preparing the commission as per the sales policy on a monthly basis to ensure on time payment to Payroll Administration service provider and printing of route slips • Collection and submission of staff salary inputs Payroll queries • To liaise ...Job Reference #: 202667

New Germany

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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa. If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here! Job Purpose: To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. Key Performance Areas (but not limited to): • To efficiently execute all operational activities at the point of sale in a timely and efficient manner • To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased • To ensure the safe handling of cash at all times • To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction • To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service • To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards • To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values • To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements: • Grade 12 • 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment • Understanding of merchandising and promotions principles • Understanding of stock management procedures • Skills in customer service excellence • SA ID / Valid Work Permit (if applicable) • Well versed in English and any other official South African Language • Clear criminal record • Computer Literate Working hours: • As per operational requirements Salary: • Market related based on level of experience Position Location: • Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body. Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee. Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za Surgo (PTY) Ltd. reserves th...Job Reference #: 202373

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Launch X431 PAD III (Elite Diagnostics & Online ECU Programming)

R 31,999

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DescriptionAutotools.co.za is an Authorised Online Distributor For Launch Tech Co Ltd. AUTOTOOLS.CO.ZA the No 1 Dealer in Diagnostic Equipment. We are a South African VAT registered Pty Ltd. Please visit autotools.co.za or WhatsApp 076 536 9303/ Email sales@autotools.co.zaOPTION FOR COLLECTION!NEW / ORIGINAL PRODUCTHUGE DISCOUNT OFFER FOR JUNE! 30% off. Launch X431 PAD III is an elite high end tool specially designed for Professional Diagnostics and Online Programming Option, Online programming functions are focused more on high end cars like Mercedes Benz, BMW, VW, Audi, Land Rover and Ford, but PAD III includes all special functions of lower models X431 PRO/PROS/PRO3/V+.X431 PAD III Features:Online ECU Programming for Mercedes, BMW, Jaguar, Nissan, Renault, Land Rover, Subaru, Hyundai, Infiniti, Kia, Porsche, VW, AudiIntelligent Diagnosis Option is added with VIN Recognition.Support remote diagnosis and scan car even though car is 1000KM away from garageOE-Level access to Asian, European, and Domestic applications for module coding, resets, relearns, and bi-directional capabilitiesCan support multi graph display of up to 15 graphs at a time which is one of the largest graph displays in any LAUNCH scanner till dateBluetooth VCI with high performance data refreshAbundant special Functions with resetting Options Powerful test functions, Bidirectional control and Actuation test.Wide coverage of Vehicle ModelsOne click Update for Updating of Vehicle softwareExtension module for PAD III (Optional)1). Sensor box (Optional) A sensor box is used along with x431 PAD IIl to test most of sensor like MAP sensor, MAF sensor, TP sensor, Oxygen sensor, CAM sensor, Temperature sensor and many more…2). Multi meter An inbuilt multi meter used along with sensor box to test output of most of sensors.3). Battery box (Optional) A battery box used to test 12V battery for almost all cars. Battery box is also capable of testing alternator and starter.4). Oscilloscope (Optional) A device is used along with LAUNCH X431 PAD3 to test electronic circuit.5). Video scope (Optional) A device which can reach to a place where even our eays cannot reach. Video scope along with X431 PAD2 can make repairing job of technician very simple and easy.6). X-431 HD Module (Optional) With help of LAUNCH X431 HD Module, X431 PAD II can even scan commercial and 12V vehicle.LAUNCH X431 PAD lll technical specificationOpreating system: AndroidProcessor: 2.0 GHzRAM: 2 GBDisplay: 10.1? touch capacitive screen ( 1920*1200)Dimension: 304.8×181.5×33.8Battery: 15000 mAh lithium polymer batteryInternal memory: 64 GBExpand up to: 128 GB Micro SD cardCamera: 8 MP Rear camera & 2 MP Front CameraItems Available: 1

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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban. Job Purpose: The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email. Requirements: • Grade 12 • Well versed in both Nepali and English (Read, Write, Speak) • Proficient in MS Office Suite applications • Clear Criminal Record Key responsibilities may include but are not limited to: • Answer incoming calls and promptly address customer inquiries. • Provide customers with comprehensive product and service information. • Utilise our in-house operating system to identify, investigate, and resolve customer issues. • Maintain detailed call logs and generate reports as needed. • Assist frustrated customers and escalate issues to senior agents or team leaders when necessary. • Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks. • Perform daily administrative tasks and accurately input essential data into various CRM systems. • Demonstrate strict adherence to Company policies and practices. • Review and take action on assigned cases. • Monitor Average Handling Time to meet established standards. • Adhere to assigned work schedules, occupancy targets, and workflow monitoring. • Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes. • Uphold customer service quality standards and align with established business processes. • Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies: • Strong communication skills, both verbal and written, across all organisational levels. • Proven track record in driving solutions. • Exceptional problem-solving abilities with a keen eye for accuracy. • Self-motivated, proactive, and capable of working autonomously. • Confidence in navigating dynamic work environments. • Adaptability and agility in approach. • Demonstrates resilience and a growth mindset. • Proficient in adapting to evolving situations (adaptive thinking). • Adept at collaborating effectively within a team. • Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours: • Market related, based on the level of experie...Job Reference #: 202645

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"sales jobs" in KwaZulu-Natal

sales jobs in KwaZulu-Natal (1,197 results)

Results for sales jobs in All Categories in KwaZulu-Natal