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We are
seeking a high-energy, detail-oriented professional to join our team in Umhlanga to manage the critical journey from initial customer contact to final
delivery. This role is perfect for someone who thrives on juggling multiple
priorities while maintaining a "customer-first" attitude.
The Role
at a Glance:
* Salary: R20k+ CTC (including benefits).
* Leave: 15 days per annum.
* Start Date: Immediate (Replacement needed by
March 25th).
* Location: Based in Umhlanga.
Only
relevant job matching CVs will be considered.
Please
send your CV to Aimee Wheeler to: goldstarrecruit1@gmail.com
Key
Responsibilities:
Sales
& Customer Excellence
* Order-to-Cash Management: Manage the full
lifecycle of orders, including processing email and Shopify orders via
QuickBooks, capturing payments, and issuing credits or invoices for add-ons.
* Assist in
coordinating & planning production of orders in managing customers orders
to final delivery process.
* Client Relations: Act as the primary point
of contact for corporate and retail clients, providing status updates, sending
mock-ups, and managing walk-in customers.
* Business Growth: Proactively follow up on
quotations and call on existing and new customers to drive order placement.
Production
Planning & Operations
* Production Synergy: Update production
planners for Paul and Dispatch, and "chase" production on urgent
orders to ensure deadlines are met.
* Logistics Mastery: Book local and
international courier collections (Bob Go, TUNL, DHL) and handle complex export
documentation, including SADC and export declaration forms.
* Quality Control: Check and approve engraving
and embossing artwork before items move into production.
Administrative
Oversight:
* Account Management: Set up new wholesale and
retail accounts on Shopify and complete vendor supplier forms.
* Financial Tracking: Perform monthly
reconciliations for key accounts and chase pending payments to release orders.
Requirements:
* Must be a team player with the ability to assist
colleagues on WhatsApp and email.
* Proficiency in MS Office, QuickBooks and Shopify is highly
advantageous.
* Experience in international shipping and customs
documentation.
* Ability to work in a fast-paced environment and handle
returns/exchanges according to company policy.
Umhlanga
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Job PurposeEnsuring the smooth functioning of operational processes related to VAS, This position involves, troubleshooting issues, supporting daily operations, coordinating with various stakeholders eg. tech, retail operations, regional teams, retailers, and ensuring seamless service delivery. Key Performance Indicators (KPI)Process OptimizationCustomer Retention and LoyaltyTechnology and Tool ManagementIssue ResolutionCustomer Communication and EngagementCompliance and Quality Assurance Level of Decision MakingInternal InteractionsExternal Interactions· Junior level of decision making. ·Omnichannel Executives· Retail Operations Executives· DC Marketing Teams· DC Retail Operations Teams· Retailers · Retail service providers / partners· Technology vendors Key ResponsibilitiesTroubleshoot and resolve daily recon queries from Retailers and COMaintaining Retailer VAS Agreements, ensuring VAT, Bank Account and Company Registration numbers are validated.Maintain the Retailer Activation lists ensuring all stakeholders are aligned.Resolving Central office recon exceptions from service providers.Troubleshot system transactions and voucher failures, working with technical teams and vendors for resolutionLog calls for any system malfunctions and ensure it has been resolved.Assist in launching new VAS services, ensuring all operational aspects are in place.Conducting analysis to support decision making related to value added services. This includes analysing retailer and vendor recons/expenses/profitability/sales revenue.Working closely with the finance team to ensure accurate reporting across value added services.Preparing month end Supplier, Retailer and Business reports.Identifying and reporting on any financial risks associated with value added servicesMonitoring the business and financial performance of value added services through Key performance indicators. Identifying trends and deviations from targets set.Other Adhoc Functions Job RequirementsSkills & Knowledge & Key CompetenciesSkills:Technical ProficiencyTime Management and MultitaskingCollaboration and TeamworkCustomer Service ExcellenceMultichannel CommunicationStrong communication skills• Must have a high stress tolerance and the ability to prioritise and execute tasks efficiently in
https://www.jobplacements.com/Jobs/V/VAS-Business-Support-SpecialistController-1272161-Job-Search-03-16-2026-07-00-14-AM.asp?sid=gumtree
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