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We're
hiring drivers with own reliable vehicle to provide services to our team on a
FULL TIME OR PART TIME basis or shift rotational basis (AVAILABLE SHIFTS:
days/nights/weekends).
You
MUST have: reliable, road worthy, with COR, licensed vehicle (fuel efficient -
1600 engine size or smaller) or reliable motorbike with fitted delivery box -
Android 10 phone; Google Play and POWERBANK.
We
deliver from over 150 restaurants in PMB. Driver Partners can earn from R2,500
a week PLUS tips - depending on your willingness to WORK HARD and the number of
shifts available and worked.
You
will be a licensed driver, English speaking, punctual, deadlines driven, able
to handle pressure, be well presented, friendly, polite and respectful.
KNOWLEDGE OF PMB suburbs critical.
We
do not charge for interviews, do not be scammed by scammers.
NO
INFORMATION WILL RESULT IN NO INTERVIEW. Background checks will be conducted.
Please contact us for an interview on 087 365
3683 or Email: tdtpmbhr@gmail.com - Ayanda our recruitment expert is ready to assist.
2d
Pietermaritzburg
Results for it recruitment in All Categories in KwaZulu-Natal
1
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I t could be a stay in or out .. I can recruit perfect candidates with traceble references
13min
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Job description:We require the services of experienced Vinyl Applicators and signage rigger to join our team at Red Autumn trading. We have positions available and 1 year experience in the industry with be an advantage to secure your position Salary based on experience. A practical test will be done upon interview.Requirements :- Must have basic vinyl prepping & application knowledge. - Rigging of ACM panels.- Drivers license ( code 08 ) would be a plus.- Working at heights.- Erection and scaffolding.Your capable and Proficiency :- Hard - working mindset.- Attention to detail and ability to identify challenges and problem solving. - Able to work under pressure and with time not being a problem. - Must be able to communicate fluently in English. Please send CV to secure your interview. If you dont hear from us within the next 2 weeks consider your application unsuccessful. Contact person : YashenWhatsApp : 0764792432Email : redautumntrading@gmail.com
1h
1
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we currently looking for conductors and drivers code 10/14-must have 3+ years as a conductor- must have 3+ years code 10 with pdp-must have 3+ years code 14 superlink experience - must have a clean driving record - must have good communication and excellent driving skills with sober habits- must be based in the phoenix area please email cv to : hirepowersolutions1@gmail.com
1h
1
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience ...Job Reference #: 202639
6d
1
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We currently looking for cashiers and packers -must have 3+ years experience - must be based in the isipingo area -must have experience on scanner tills - must have good communication skills please email cv to : hirepowersolutions1@gmail.com
2h
1
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It could be stay in or out.. I recruit perfect candidates with traceble references
16min
1
SavedSave
CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients.We are seeking a motivated and driven Talent acquisition specialist who will be responsible for driving the recruitment process for our BPO business based in Durban. Our ideal candidate will possess strong recruiting skills, BPO industry knowledge, and a focus on delivering a positive candidate experience while meeting staffing targets and business objectives.Key Responsibilities:Talent Acquisition:Collaborate with hiring managers to understand staffing needs and create comprehensive job descriptions.Develop and execute effective recruitment strategies to attract qualified candidates.Source candidates through various channels, including job boards, social media, professional networks, and referrals.Ensure compliance with employment laws and regulations in the recruitment process.Screening and Selection:Review resumes and applications to identify qualified candidates.Conduct initial phone screenings and interviews to assess candidates qualifications, experience, and cultural fit.Coordinate and conduct in-person or virtual interviews with hiring managers.Candidate Assessment:Administer skills tests, assessments, and background checks as needed.Evaluate candidates technical skills, language proficiency, and suitability for specific roles.Offer and Onboarding:Extend job offers to selected candidates and negotiate compensation and employment terms.Collaborate with HR and onboarding teams to facilitate the smooth transition of new hires.Qualifications:Proven experience as a recruiter, with at least 1+ years of experience in BPO or related industries.Familiarity with BPO roles, such as campaign managers, team leaders, quality assurance etcStrong knowledge of recruitment best practices, including sourcing techniques and assessment methods.Proficiency in using applicant tracking systems (ATS)Excellent communication and interpersonal skills.Ability to manage multiple recruitment projects and prioritize tasks effectively.As a Recruiter at CallForce you will be instrumental in building a high-performing team that can meet the outsourcing needs of our clients effectively.Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3OTIxMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1780832&xid=1108_179210
3h
1
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WE ARE HIRING!PLEASE READ CAREFULLY! NO TIME WASTERS!We are actively searching for individuals who embody diligence and meticulous attention to detail to join our team as a Remote outbound contact centre agent. If you're dedicated to precision and thrive in independent work settings, then this opportunity may align perfectly with your career goals. Join us and contribute to our dynamic and expanding organization, where your skills will make a tangible impact.Requirements1 year outbound experience in sales and lead generation with a proven track recordOwn PC/LaptopWifi/Fibre 25mbsHeadsetUPSRemunerationBasic and commission If you're excited to begin an engaging career in lead generation from the comfort of your home, apply today and become a valuable member of our team. We embrace diversity and inclusion, welcoming candidates from all backgrounds to join us in fulfilling our mission. Seize the opportunity to launch your lead generation career with us!
3h
VERIFIED
Junior IT Field Technician Position R4500 - R6000Ref : IT042024We are currently recruiting a junior IT Field Technician REQUIREMENTS:- NEAT AND TIDY AT ALL TIMES- WELL SPOKEN IN ENGLISH - COMPUTER REPAIRS EXPEREINCE ( HARDWARE AND SOFTWARE)- MUST BE HANDS ON- DRIVERS LICENSE with min 2 year expDUTIES : assisting with IT Related Repairs and touble shootingassisting with IT Related Installationsassisting with Installing of cables assisting managers as requiredWorking Hours : Mon - SatSalary Bracket : R4500 - R6000Send an email with subject line IT042024 with CV the following to : durbanjobs2022@gmail.com
5h
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Code 10 driver PDP (22years of driving )experienced in freight /express/overnight delivery knowledge of licensing of motor vehicles call KESHES 0718570985
6h
1
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The largest BPO in Africa is seeking a Assessment Specialist who will be responsible for creating and administering assessments.
* Design, deliver and report on inhouse Assessment and Development Centres
* Execute specialized administration (do assessments) of psychometric tests and other assessment methodologies in line with business needs and thereby support scientific talent decisions like readiness for a role, identification of potential and development for a future role.
* Data information and digital assessments: partake in monthly statistical reporting and trend analysis; ensuring digital standardisation and legal compliance; need to assist with scheduling of candidates / recruits; create data opportunities; extract and order data required for system integration and research designs.
* Conducts / facilitates interviews as part of assessment development initiatives in order to gather relevant information about candidates that can be augmented with assessment results.
* Collaborate with other teams; engage with external practitioners and / service or test providers to collectively contribute to business excellence. The need will exist to consult with team members and specialists and to provide feedback to clients.
* Coordinate and support assessment and psychologically related ad-hoc projects that will add value to the business.
* Researches and keeps abreast of developments in the psychometric and assessment field, thereby maintaining a professional approach and prudent assessment policy.
*Experience*
* At least two years’ experience in an assessment centre or similar environment.
* Experience in data management, eg: capturing and ordering of data or basic statistical reporting.
* Exposure to client interaction / communication, including engagement with a network of Psychologists / Specialists.
* Experience in verbal assessment feedback.
*Experience*
* At least two years’ experience in an assessment centre or similar environment.
* Experience in data management, eg: capturing and ordering of data or basic statistical reporting.
* Exposure to client interaction / communication, including engagement with a network of Psychologists / Specialists.
* Experience in verbal assessment feedback.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxODAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268928&xid=1555_71803
2y
1
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Job & Company Description: I am assisting one of my trusted clients, in recruiting for a Financial Manager role. This is a great opportunity for someone who is eager to grow within their career. This is a great opportunity for a dedicated finance professional. The ideal candidate needs to have a to fully understand the full financial function and be able to execute and control daily operations to avoid risks. They will be responsible for overseeing the accuracy of the accountants work as well as handle consolidate reports. Education: Qualified CA(SA)High excel proficiencyForex accounts experience Job Experience & Skills Required: Budget and cashflow forecastingComplianceAuditingManagement accountsTax planningApply now!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzczOTY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268715&xid=1108_73966
2y
1
SavedSave
Our company is looking for a friendly, hardworking and experienced recruiter to join our amazing team.
Requirments:
* Must have worked the full A-Z Recruitment process.
* Minimum 2 years recruiting for an agency.
* Sales and target driven.
* Strong communication skills.
* Highly organized.
* Must be self managed and able to work independantly.
Salary market related with benefits after 6 months.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3MTYwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245141&xid=1555_57160
2y
1
SavedSave
Lift club available from to umhlanga
8am 5pm morning load
11am to 8pm load
14pm pick ups from umhlanga to phoenix as well
reliable transportation
great rates!
safe driver with pdf
contact the driver: joe 0658386195
17h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
SavedSave
Security officers grade c and drivers with code 8 required for a security company based in Springfield Park.Please report to 120 Rochdale Road at 8am in the mornings with cvs
19h
1
SavedSave
Welcome to Niasha Services KZN
We are a recruitment and placement Agency in KZN specializing in all baby/infant related nanny needs, housekeeping duties, caregivers and night nursing
We assist with full time and part time. Our goal is to assist you with finding the best nanny to take good care of your special diamonds (Babies and your home)
We also have caregivers and housekeepers for spotless and sparkle please contact me on
Email.... fniasha@gmail.com
Cellphone number 0614595378
Niasha.
20h
6
R 10,900
SavedSave
Autotools.co.za is an Authorised Online Distributor For Launch Tech Co Ltd.AUTOTOOLS.CO.ZA the No 1 Dealer in Diagnostic Equipment.We are a South African VAT registered Pty Ltd.Please WhatsApp or phone 076 536 9303 / Email sales@autotools.co.zaNew / Original Product.LAUNCH CRP919X Diagnostic Scanner with Bi-Directional Functions and ECU Coding (2023 Model)Optimised combination and upgrade of LAUNCH CRP123X/ CRP129X/ CRP349, CR909X,. With the same All Systems Diagnostics and Special Reset functions as X431 PRO, LAUNCH CRP919X builds on their strengths and acts on its unique features: Superior hardware configuration, ECU Coding, Added repair functions, Bi-directional control (Active test), 20000+ worldwide models, New Protocols DoIP & CAN FD supported.Reasons for Choosing LAUNCH CRP919X:31+ Reset/Service advanced Repair FunctionsECU Coding (Update your device to get this new feature)Bi-directional Control (Active Test)DoIP & CAN FD Compatible1996-2023 Vehicle CoverageUpdated Hardware ConfigurationOE-Level All System DiagnosticsAuto VIN ScanFull 10 OBD ModesAbundant Online Repair DatabaseLAUNCH CR919X newly added ECU coding function. Now, LAUNCH CRP919X auto scanner allows you to reset the adaptive data, match the replaced control modules, unlock the hidden functions. NB: Does not have Online ECU Coding and guided functions like X431 PRO/PROS/V+, but will suit most requirements for workshops at the bet value price point.31+ Reset Functions for 99% of Common Repair and Maintenance1. The reset functions of your diagnostic scanners are not enough.2. Limited vehicle compatibility of your automotive scan tools cannot recruit more business.3 Newly Added Functions Than CRP909X: Power Balance / High Voltage Battery Diagnostic ?5 Hot Repair Functions:Oil Reset (for 53 brands): Reset the oil life system and turn off the oil light to start a new cycle.TPMS Reset (for 36 brands): Reset tire pressure and turn off the TPMS light after replacement.EPB Reset (for 41 brands): Maintain the electronic braking system safely and effectively bydeactivating and activating the brake control system, setting brakes after disc or padreplacement, etc.BMS Reset (for 31 brands): Re-match the battery control module and motoring sensor.Throttle Matching (for 37 brands): Cycle the motorized throttle body through various states (idle,part throttle, WOT) to relearn their positions.More Maintenance Functions: SAS Reset, Gearbox Reset, Gear Learning, IMMO, Injector Coding, Suspension, Sunroof, Headlamp, A/F Reset, AC System Relearn, AdBlue Reset, Coolant Bleeding,Lang Change, NOx Sensor Reset, Seat, Stop/Start Reset, Transport Mode, Tyre Reset, Windows Calibration, etcNewly added Bi-directional Control (Active Test)The newly added “Bi-directional Control” is practical for finding out what’s wrong with a car. The CRP919X bi-directional scan tool can actuate solenoids and actuators for a-ctive test and send commands to systems/components to test their working status, without using the vehicle controls or tearing the vehicle into parts. For example:Injector Buzz TestValve TestsAcceleration Device TestA/C Compressor ActivationSwitch Cylinder Correction On/OffTurn the Radiator Fan On/OffModulate Throttle On/OffWidely applied to Windows, Doors, Sunroof, Headlamps, etcActivate air-con compressor to test* Note: Please update the software to get this function and send the VIN for check compatibility firstly. It’s is not universal to all vehiclesAll System Diagnostics with OE-level ECU Coding2023 New Functions for LAUNCH CRP919X — ECU Coding & PersonalizationECU coding serves as a high-tier function, which can enhance vehicle comfortability but also increase profits for workshops. Many believe that only manufacturers can modify the codes and activate the “hidden” features for the cars. Now the updated LAUNCH CRP919X scanner also loads the same functions and you just need to upgrade the software without any cost.ECU Coding: Compatible with BMW, Audi, VW, Skoda, etc.Matching: Rematch the repaired/changed component control modules.Personalization: Activate high-end functions: activating daytime running lights / changingthe brightness of the dashboard / adjusting interior lights / automatically activating the rear- view camera / activating the acoustic warning signal / adjusting the level of the side mirrors, etc. Disable some unneeded functions: such as deactivating the auto start-stop / changing chimes / deactivating injector buzz sounds / disabling seat-belt warning / etcNote 1) Online Coding is not available. 2) Coding function varies by vehicle model and brandLAUNCH CRP919X automotive scanner can access all available systems to perform OE-level all systems diagnostics on Engine, AT, ABS, SRS, TPMS, BCM, Network, Steering, EPB, Chassis, etc. This roots out the hidden problems under the hood and saves diagnostic time and reduces the diagnostic fee. The complete systems vary from different cars.Retrieve ECU Information: display unit type, version numbers, and more specifications.Read Codes: show you detailed code definition and useful information for diagnosticsClear Codes: erase the faulty codes after repairing and turn off the check engine light.View the Live Data: provide live data and parameters from the vehicle’s ECU to help you Launch CRP919X adds suport for CAN FD & DoIP protocols2023 LAUNCH CRP919X car scanner introduces new protocols CAN FD & DoIP into vehicle communication and diagnostics, which optimizes the communication with the vehicles of today and of the future. The LAUNCH CRP919X OBD scan tool with a large number of model data could alone handle almost 90% of mainstream model maintenance (1996-2023).CAN FDCAN with flexible data rate (CAN FD) overcomes the limitations of the classical CAN bus in terms of data transfer rate. In practice, the data throughput of CAN FD is 6x higher than classical CAN, depending on the network topology. Compatible with GM models (2021 and later).DoIPWith Diagnostics over DoIP, diagnostics introduced over UDS are used over TCP/IP and Ethernet. This enables much higher data rates than with CAN. That makes LAUNCH CRP909X save both in terms of time and expenses in the case of complex diagnostic tasks and flash applications. Compatible with BMW (F&G chassis), Volvo models (2018 later), Land Rover & Jaguar models (2017 later).quickly find potential problems in the vehicle.Items Available: 1
3mo
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202373
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
6d
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