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Be the operational heart of our clients’ Bed and Breakfast. This multifaceted role is responsible for managing all bookings, providing warm and efficient guest service. KEY RESPONSIBILITIES:Guest Bookings & Reservation Management: · Manage all bookings on NightsBridge, Process reservations, modifications, and cancellations accurately and promptly. · Maintain the booking calendar, ensuring it is always up to date. · Respond to guest inquiries and provide detailed information about the B&B, local attractions, and services. · Prepare and send pre-arrival information to guests. Room Coordination & Inventory Management: · Manage the daily room allocation sheet. · Conduct daily checks to ensure all rooms are prepared to the correct standard before guest arrival. · Manage the room status (e.g., clean, occupied, out-of-order) in the system and communicate updates to relevant staff. Guest Services & Relations: · Greet guests upon arrival facilitating a smooth check-in and check-out process. · · SKILLS & EXPERIENCE:· Matriculation with a formal qualification in hospitality and administration an advantage.· Driver’s license. · Knowledge of the local area and tourist attractions. · Flexibility to work weekends as required or early/late hours as required by guest check-ins/outs. · Proven hospitality experience in an administrative, receptionist, or guest-facing role. · Competency with MS Office together with NightsBridge. · Excellent verbal and written communication skills. · Highly organized, with the ability to multitask and prioritize.· A proactive problem-solver with a keen eye for detail. PERSONAL ESSENTIAL QUALITIES: · Personable & Welcoming: You are the face of the B&B and must create a positive first and last impression. · Trustworthy & Discreet: You will handle guest data and financial information with utmost confidentiality. · Resourceful: Able to think on your feet to resolve guest issues effectively. · Calm Under Pressure: Remain professional and efficient during busy check-in/out times or when dealing with challenges. As this is an urgent position, candidates for this position must already live in the Plett / Knysna area. Please e-mail your cv in MS Word format together with a small suitable photo of yourself for front of cv purposes to lynne@lynneharrisrecruitment.co.zaAll POPI requirements respected.Should you not receive a response within 10 days please consider your application unsuccessful. Thank you!

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Knysna in Knysna (823 results)

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