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Head of ReservationsSalary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a Head of Reservations based in either Johannesburg, Gauteng or Cape Town Western Cape. The purpose of this position is to drive high quality level services within the Reservations Team and is specifically accountable for the performance and leadership of the Reservations Team. This is a permanent position, 5 Star Hospitality experience essential. Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements Qualifications And Skills Matric; Tertiary qualification in Travel and Tourism or relevantMinimum of 5-7 years of experience in leading and managing Reservations TeamKnowledge of TourplanProven Leadership and Management SkillsExcellent written and verbal communication skillsStrong organizational and time-management skills. The purpose of this position is to drive high quality level services within the Reservations team. The incumbent is specifically accountable for the performance and leadership of the Reservations Team. Key Areas of ResponsibilityFocusing on Service levels with attention to detail and accuracy, timeous feedback etcProblem solving and communicating with Tour OperatorWorking very closely with all Team members in ReservationsImplementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.Managing of the Reservations budget and ensuring that this is effectively implemented and managed.Plan and support the development of individuals skills and abilities through coaching and other interventions so that they can fulfil current or future job/role responsibilities more effectively.Foster a culture of leadership at all levels, promoting collaboration, continuous learning, and an inclusive environment.Integration of systems between Reservations, Finance and Operations ensuring the flow of information is correct for ease of information flowing to Camps etc.Managing the business reports which is generated from Tour PlanEnsuring all systems are fully operational e.g. Emergency weekend cell phoneDeveloping reports to administer and grow the business for conversions from provisionals to confirmedEnsuring that we maximise our capacity of selling and ensuring limited dead beds are createdEnsuring timeous feedback to operators with quick turnarounds, attention to detail etcAd hoc duties as requested. Find Us on Social Media https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4Mzg3MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1778671&xid=1109_183870

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KEY OUTPUTS: Management of Tourplan System Content: Ensuring Tourplan content is fully up-to-date and accurate at all times: Rates, offers, child rates, group rates, value adds, etc.Trading terms, policies, property includes/excludes, etc.Supplier information, contact details, etc. Overseeing the loading and checking of the above into Tourplan within specified deadlinesEnsuring rate loading policies and procedures are strictly adhered toEnsuring the best-practice and procedure documentation is up to dateIdentifying process changes to optimize loading efficiency and accuracyAssisting with Tourplan content-related projects Management of Rate loading team: Day-to-day management of rate loading team, their capacity and their outputsManagement of rate loading logging, delegation, and query resolutionReporting on team performance, including:Turnaround timesRate loading errorsNumber of suppliers loadedTeam leave approval and appraisalsInterviewing and hiring new staffTraining new staff joining the team, and conducting ongoing training to develop team membersEnsuring that the team has the necessary resources and training/mentoring to perform at their peak Ownership of integration and alignment: Ensuring alignment of content and content-loading process across all Tourplan instances in Africa, Asia, and South America Management and driving of the integration between Tourplan and external systems in conjunction with the Information Systems Team KNOWLEDGE REQUIRED An excellent working knowledge of TourplanComputer literacyGood Excel knowledgeUnderstanding of product contracting, including commission and mark-up / discounting structures SKILLS REQUIRED: People management skills, and ability to motivate a team to achieve deadlinesNumbers, numbers and getting it right the first time – detail mattersHigh attention to detailSystem savvyAbility to solve problemsThrive when under pressure while having fun at the same timeAbility to empower, train and mentor peoplePro-activeness - initiating and implementing rate loading initiativesService oriented: Working toward and maintaining high service levels to in-house customers i.e.reservations and product teamsAbility to communicate in a clear, concise, consistent and transparent manner PREVIOUS WORK EXPERIENCE REQUIRED:https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDUyMjg1NjcxP3NvdXJjZT1ndW10cmVl&jid=1503279&xid=3452285671

Johannesburg CBD

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The incumbent of this role will provide the role of a facilitator and instructional designer, primarily focused on Travel Management Solutions and ICT. The facilitator will be required to facilitate learning using a variety of methodologies, in a variety of contexts. The facilitator must facilitate learning to achieve foundational, practical and reflexive competence in learners within their scope of expertise against unit standards using pre-designed and newly designed learning material. Facilitator will also need to create specialised and customised training interventions pertaining to the field of specialisation and design manuals to complement. Must have proven record of training initiatives within team/organisationMust assist with needs analysis and programme developmentsAbility to troubleshoot and assist consultants remotely and on the job via remote accessAdministration and end-to-end coordination of learning interventions utilising an LMSEnd-to-end coordination of training courses and programsComplete all reporting of monthly training completedCollection of attendance registers and follow up on non-attendanceAssistance with upkeep of records to ensure compliance with CATHSSETA, NERA and SAQA related legislationsResearches, designs, publishes and facilitates curriculums for internal clientsSupports and coaches learners using learning technologies to deliver skillsConsults with management regarding the training needs of the organization and then follows up to ensure training was effectiveEnsures that associates are aware of the training requirements and that the training materials are readily availableAnalysis and projection of trainingCo-ordinate and deliver technical training as neededProvide reporting on technical trendsMaintains appropriate records of learner development and resource allocationStays abreast of new training methods and determines relevancy to clientsPerforms other responsibilities and duties as neededDesigns and delivers formal training programs and workflows for internal clients, including hand-outs, manuals, and learning exercisesRevising training material to ensure its in line with the current trends in the tourism industryAdministers written and practical examsWrites performance reports to evaluate trainee’s performance and identify gaps between current and desirable skill setsTraining material must be in line with the NQF and SAQA requirementsQuality assure all training materialAnalyse training needs of learnersEnsure professional delivery of all trainingEnsure training rooms are prepared prior trainingsEnsure all manuals and documents are kept up to date and in supplyTrain, mentor, coach and provide examples of when they u... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTY0MjYxNzU/c291cmNlPWd1bXRyZWU=&jid=1080504&xid=296426175

Kensington

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Increase operational efficiency and suggest solutions to enhance cost effectiveness.Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effectively.Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by providing input to business requirements and being able to present and sell concepts to clients.Produce program specifications and implement system enhancements by addressing specific business needs and resolving queries.Code, compile, test and implement applications in compliance with the Systems Development LifeCycle (SDLC). Support development environments. Responsible for coding standards and peer reviews.Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements during programming execution.Assess, identify and mitigate potential risks within the IT programming environment by complying with technology business policy and process requirements (SDLC and change / release management process definition) to ensure operational performance.Produce technical specifications and architecture that is in accordance to agreed standards. Design, code, test and debug to obtain a robust solution with supporting documentation.Minimise system downtime through pro-active identification of potential issues and ensure minimisation of recurring problems by managing defects and performing code reviews.Monitor systems post change and pro-actively do performance analysis to ensure there is no system failure due to capacity.Maintain maximum system availability by ensuring that incidents are recorded for future reference and adequate root cause analysis is done to eliminate the risk of a recurrence.Manage own development to increase own competencies and develop technical and business skills.Proactively engage with business units and colleagues to understand underlying needs and opportunities, and identify Information Technology (IT) innovative solutions in a timely manner.Supervises the work of other developers. Provides technical assistance to fellow developers and other Information Technology (IT) team members. Experience and qualifications Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.5 years + experience in programming and system design.System Design & Tourism System Development experience advantageous.Advanced experience in Java SE and Java EE application development.Excellent SQL and database design skillsKnowledge of Java MVC frameworks Good knowledge of SOAP and REST servicesKnowledge of: Software design principles and practices; Git source control; Jenkins and/or other CI toolsGood understanding of Microservices technologies eg Quarkus, Microprofile, SpringBoot https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2NjkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240302&xid=1108_66692

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Johannesburg The incumbent of this role will provide the role of a facilitator and instructional designer, primarily focused on Travel Management Solutions and ICT. The facilitator will be required to facilitate learning using a variety of methodologies, in a variety of contexts. The facilitator must facilitate learning to achieve foundational, practical and reflexive competence in learners within their scope of expertise against unit standards using pre-designed and newly designed learning material. Facilitator will also need to create specialised and customised training interventions pertaining to the field of specialisation and design manuals to complement.Must have proven record of training initiatives within team/organisationMust assist with needs analysis and programme developmentsAbility to troubleshoot and assist consultants remotely and on the job via remote accessAdministration and end-to-end coordination of learning interventions utilising an LMSEnd-to-end coordination of training courses and programsComplete all reporting of monthly training completedCollection of attendance registers and follow up on non-attendanceAssistance with upkeep of records to ensure compliance with CATHSSETA, NERA and SAQA related legislationsResearches, designs, publishes and facilitates curriculums for internal clientsSupports and coaches learners using learning technologies to deliver skillsConsults with management regarding the training needs of the organization and then follows up to ensure training was effectiveEnsures that associates are aware of the training requirements and that the training materials are readily availableAnalysis and projection of trainingCo-ordinate and deliver technical training as neededProvide reporting on technical trendsMaintains appropriate records of learner development and resource allocationStays abreast of new training methods and determines relevancy to clientsPerforms other responsibilities and duties as neededDesigns and delivers formal training programs and workflows for internal clients, including hand-outs, manuals, and learning exercisesRevising training material to ensure its in line with the current trends in the tourism industryAdministers written and practical examsWrites performance reports to evaluate trainee’s performance and identify gaps between current and desirable skill setsTraining material must be in line with the NQF and SAQA requirementsQuality assure all training materialAnalyse training needs of learnersEnsure professional delivery of all trainingEnsure training rooms are prepared prior trainingsEnsure all manuals and documents are kept up to date and in supplyTrain, mentor, coach and provide examples of when they utilize these skillsAssist in the departmental projects when requiredOffer supportBe the ambassador of the companyMust have the ability to be flexible to meet the needs of Operations EDUCATIONAL REQUIREMENTS? Matric Qualification? IT Qualification? Facilitator certification? Assessor cer https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4MzMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147356&xid=1266_38332

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Johannesburg - Redheads Engineering Solutions is looking for a Business Development Manager for our client, with no less than 3 years in B2B sales and business development in the Global Market on Travel and Tourism. The Role: As the Business Development Manager, you will be responsible for developing and winning new business across the International B2B travel markets. You will work closely with the Sales team and Sales Director to develop business development strategies and to deliver against agreed revenue plans. Job responsibilities: Achieve defined monthly, quarterly, and annual sales and total transaction value (TTV) targets.Develop and execute a sales plan to target key prospective accounts.Identify, evaluate, and prioritise new business opportunities, using a variety of networking, contacting and research methods.Provide accurately forecast projected sales revenueCollaborate with other internal departments (finance, operations, product, HR) where necessary to resolve other client-related matters.Consistently use the CRM database to manage activity and results, using reporting to analyse performance and identify areas of self-improvement. Experience: Currently in a B2B office-based sales role with a minimum of 3 years track record.Proven experience in delivering against sales targets consistently year on year.Solid understanding of the Sales FunnelMinimum of 3 years track of successful B2B development/sales Skills:Knowledge and successful track record of working with inbound and outbound sales modelsFluency in English (written and verbal).Excellent telephone and presentation skillsStrong communication and persuasive skills.Ability to multi-task and communicate effectively in a high paced environment.Ability to engage with various levels of staff and management.Proficient skills in Microsoft Office programs and CRM systems e.g. SalesForce and HubSpotSelf-motivated, independent with strong interpersonal skills and a hunger for successProven experience in delivering against sales targets consistently year on yearA true hunter mentality to business development.Demonstrate conscious competence, knowledge, and influence of the sales cycleCommercially astute with a sound understanding of business processes and an abundance of common senseCompetent communicator and negotiatorMust be able to actively, effectively communicate and engage customersConfident presenter of information to small or large audiences https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwODAwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1147463&xid=1266_40800

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"tourism management jobs" in Johannesburg

tourism management jobs in Johannesburg (23 results)

Results for tourism management jobs in All Categories in Johannesburg