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PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
Build and maintain relationships with channel partnersContinuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goalsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programmeGrow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targetsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customersMonitor and manage suitability and performance of channel partnersAssist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
Matric / Grade 12 – EssentialDegree / Diploma: Sales / Marketing / Business Management – Desirable
Job-Related Work Experience
Demonstrable experience assisting teams to generate new businessExperience working in a technology contextProven track record of relationship management5 years sales experience in a selling environment2+ years in management positions
Job Knowledge
Digital media and marketingChannel managementContract negotiationInternational business customsTechnical platform integrationsTrends in technology and communicationKnowledge of company policies and proceduresIn depth product knowledge of the company’s software and services
Job Skills
Persuasion and assertivenessExcellent analytical skillsApply leadership concepts in a work contextApply the organisation’s code of conduct in a work environmentConduct a structured meetingConflict and dispute management skillsDevelop administrative procedures in a selected organisationEmploy a systematic approach to achieving objectivesGood prospectingHigh-level presentation skillsIdentify responsibilities of a team leader in ensuring that organisational standards are metManage adminis...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzE3NzM5MDk1P3NvdXJjZT1ndW10cmVl&jid=1300285&xid=2317739095
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PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leadsResponsible for the complete sales cycle includingProspecting potential customersEngagement with the customer to understand their needs and requirementsDevelopment of professional ProposalsCommercial negotiationsClosingTo meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customersDevelop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and servicesDevelop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirementsContinuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goalsEnsures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account ManagementPreferably in the digital marketing space
Job Knowledge
Knowledge of company policies and proceduresKnowledge of digital marketing and IT software industryIn-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivatedAnalytical and articulateAttention to detailDiploma or certificateCommunication skillsMeeting skillsCustomer service experience and skillsEffective time management skillsGeneral assertivenessGood prospectingGood telephone mannerMicrosoft: Excel, Outlook, PowerPoint, WordCRMNegotiation skillsPeople skillsPlanningPresentation SkillsProblem solving abilityCompany Products knowledgeSales SkillsSense of urgency
Should you wish to apply for this role, please email your latest CV and motivation to miria...
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Insurance Sales Consultant
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities.
Your sales experience in the insurance industry and your ability to meet targets will support your success in this role.
Key Responsibilities:
You will guide clients through their insurance journey, offering them the security they need for their future.Transform cold calls and customer inquiries into warm conversations, actively listening to identify their unique insurance needs.Piece together the perfect insurance solutions, matching clients with the right coverage to safeguard their homes, vehicles, health, and loved ones.Utilize your exceptional sales skills to navigate the insurance landscape, hitting and surpassing sales targets.Provide top-tier customer service, ensuring client satisfaction through clear, understandable explanations of complex insurance concepts.
You Must have
Grade 12Clear Criminal and ITC records1+ years of short-term insurance sales experienceExcellent command of English (both verbal & written)Good knowledge of insurance productsMust comply with FAIS fit and proper requirements.RE 5 (highly advantageous)
Whats in it for You:
Competitive base salary of R7000pm, Plus R500pm Attendance bonus and a lucrative commission structure.Weekly and monthly incentives.Comprehensive training and ongoing professional development.A vibrant, energetic team and a supportive work environment.Opportunities for career growth within our expanding organization.A chance to make a real difference in the lives of our clients.
https://www.ditto.jobs/job/gumtree/226120001?source=gumtree
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BPO Sales Trainer
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Consultant and be part of a thriving team with many career development opportunities.
Were looking for a vibrant Sales Trainer to join our team in Johannesburg to confidently deliver training that continuously improves the content and delivery styles for new trainees and existing agents.
Responsibilities
Facilitate training group as per Client curriculum requirementsTransfer of skills into different campaigns and accounts required for various industriesConduct Training Needs Identification as per project requirements and report findingsAttend Quality Calibration sessions and ensure variance is less than 5%Take Calls for minimum 4 hours each monthAttend TTT with client or Master Trainer and ensure period sign off/certification is up to dateSelf-upskill on industry updates and relevant knowledgeCommunicate with team on Knowledge and Skill updates for relevant campaignsCoordinate with OPS manager to help transition agents from Training to incubation as per expectationsCoach own Trainees on observed Knowledge and Skill gapsManage Attrition within Training groups with regular one-on-onesReview Training content and suggest new ways of delivery to improve effectivenessComplete Training Administrative tasks as per set timelinesContinuously monitor Process and Knowledge updates and suggest changes to Training content and deliveryKeep up to date with changes by attempting monthly Knowledge Assessment
Qualifications & Experience
Minimum 1 Years’ experience as a L&D Sales trainerExperience within BPO SectorExperience in telecommunications industry ideal Experience outbound sales
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role
https://www.ditto.jobs/job/gumtree/1786291204?source=gumtree
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Were looking for a Vehicle Warranty Sales Agent to join our professional team of Sales Consultants focused on creating growth opportunities and increasing market share through the sale of their vehicle warranty product.
Key Responsibilities
Maximise policy sales and monthly written premium in a compliant and customer centric manner.Be responsive, courteous and professional in dealing with the Company’s supporting lead providers and customers.Execute the sales process with skill, knowledge, diligence and integrity.Apply or provide competitor quotes where necessary relative to customer needs in order to provide options to customers.Optimise each lead by selling additional products where these are available.Use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers.Accurately identify the needs of the customer by asking effective questions and listening attentively.Match benefits accordingly and demonstrate how a product satisfies their needs.Understand objections and overcome them with an appropriate response.Strive to become an expert in your field through observation and collaboration.Continuously improve skills through practicing areas identified for improvement.Share ideas and insights with the team in pursuit of continuously improving the effectiveness of the sales team.Be self-motivated, maximise productivity and able to manage one’s time effectively when working from home.
Minimum Requirements
Matric RE5FETC: Short-term insurance NQF4 ideal 2 years call centre sales experience1 year warranty/VAPS sales experience is essentialFluency in English is essential plus one other official language.
What you can expect:
Value driven company with a focus on “People come First”Supportive Management teamGrowth opportunitiesA hybrid working model
https://www.ditto.jobs/job/gumtree/1487522029?source=gumtree
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Sales Department in Nelspruit requires a consultant to promote products to the Dealer Industry and to meet sales targets. The objective is to provide a high level of visibility and support in order to increase installation volumes from this distribution channel.
We requires a self-starter with an outgoing personality who can communicate confidently on all levels. As this position involves travelling, a valid Driver’s License is essentialJob descriptionKey roles and responsibilities:• Secure new business from Dealerships.• Facilitate growth of installations at Service Centres.• Provide policy/product information / training.• Follow up service on existing and prospective clients.• Client presentations.• Area and market penetration.• Query and account resolution.• Achieve sales and operational targets set by management.• Provide client service to both existing and prospective clients.• Administration of sales contracts.• Complete weekly activity reports.• Attend to point of sale material at Dealership and Service Centres.• Maintain set call rate.• Achieve sales targets regarding assigned projects.• Monthly stock takes at Service Centres.• Demo account conversion and administration.• Maintenance of Dealer File.• Attend to necessary administration.• Attend occasional after hour functions.Minimum requirementsQualifications and experience required:• Matric and a minimum of 1 year sales experience in a dealer/fitment centre environment or 3 years overall sales experience.• Proficiency in MS-Office.• Excellent presentation skills.• Valid Driver’s License.• Excellent communication and organizational skills.
Please email cv to charmaine@firstdegreerecruitment.co.za
https://www.ditto.jobs/job/gumtree/2542524509?source=gumtree
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Sales representatives needed for one of the Largest Banks in South Africa.
Full training provided, working on an intermittent/flexi contract.
We are seeking a highly motivated and results-driven Sales Consultant to join our team.
As a Sales Consultant, you will be responsible for promoting and selling long-term insurance products to our clients. This is an exciting opportunity for individuals who are looking to launch a rewarding career in sales within the insurance industry.
Key Responsibilities/Accountabilities:
Marketing Insurance Plans:
Utilize your knowledge of insurance products to effectively market and explain various insurance plans to prospective clients.Identify and assess the insurance needs of clients and provide tailored solutions that meet their specific requirements.
Cross-Selling:
Identify opportunities for cross-selling additional insurance products to existing clients, enhancing their coverage and strengthening their financial security.
Data Management:
Load policies, amendments, and endorsements onto the system promptly and accurately.Ensure data integrity across all systems, guaranteeing the accuracy and reliability of client information.
Client Communication:
Maintain professional and timely correspondence with clients in adherence to company standards.Respond to client inquiries and requests promptly, providing exceptional customer service.
Client Acquisition:
Proactively reach out to potential clients through various channels, including networking, cold calling, and utilizing referrals.Establish and nurture client relationships by building rapport and trust.
Requirements and skills:
Long Term Insurance sales experience Call Centre background 2 - 5 years insurance experience or any cold calling sales experienceRE5 QualificationNQF Level 5 Qualification (120 FAIS Credits) Within DOFA Matric Clear criminal background and ITC
Note: Meeting the above qualifications and requirements is essential to ensure compliance with industry regulations and the ability to effectively perform the duties of the Long-Term Sales Consultant.
Candidates who meet these qualifications and requirements are encouraged to apply for the position and submit their application as outlined in the job posting.
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We are looking for a Strategic Partnerships Manager to join Facebook’s Mobile and Connectivity Partnerships team to bring the world closer together. Mobile Partnerships at Facebook is key to our mission to build community and bring the world closer together via connectivity and access. We are looking for a creative thinker to grow our partnerships across the EMEA mobile landscape. This presents a unique opportunity for you to help the incumbent telco companies to develop leading mobile-social experiences, contributing to the success of our family of apps by bringing more people to a faster internet. In this role you will work with leading telco partners across Europe, Middle East and Africa. The projects you will be involved in range from commercially advancing mobile experiences to fixed infrastructure developments. As the face of our brand, you will play a pivotal role in maintaining and improving our reputation in the mobile partner eco-system.
Responsibilities
Your typical scope covers the below items:
Driving our mobile partner strategy to support the continued successSustain, strengthen and expand our existing partnershipsEnable Facebook to achieve our goals through strong mutually beneficial partnershipsSupport new partners through launch process and liaise with FacebookTrack, analyze, and communicate key quantitative metricsBe a trusted contact for Facebooks key mobile application partnersAct as an internal and external advocate for our mobile partners
Minimum Qualifications
We believe to succeed in this role, youll need to following attributes:
Relevant experience working within or with the mobile industry (consulting, VAS or MFS provider)
Creativity - your creativity coupled with in-depth market knowledge enable you to spot opportunities and build out a compelling proposition that offers mutual valueNegotiation - negotiation skills help you navigate complex deals and understand legal language, thus you facilitate meaningful conversations that lead to closing dealsCollaboration - you deliver through other people and teams cross-functionally (XFN) because you work hard to understand their priorities and build relationships. At Facebook your internal partners will include Product, Engineering, Sales, Operations, Finance, Marketing, and LegalProject Management - you have experience with large international (multicultural) projects and are able to deliver on purposeInfluence - you can pitch effectively and appropriately engage the relevant XFN partners to help give life to those brilliant ideasStrategic thinking - define the joined partnership strategy for short , medium and long term success
Preferred Qualifications:
MBAExperience in product managementM...
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Hi I am currently looking for employment either in sales or admin.i have all round admin experience in the healthcare industry.and I managed a marketing and sales call centre in Durban.looking for a better prospect and wanting to relocate to JHB.contact 0659569049 or WhatsApp 0651403485
1mo
Ads in other locations
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Our client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team.
The role as Customer Service Support Agent:
• Maintaining a positive, empathetic and professional attitude toward customers
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Scoping
• Troubleshooting
• Resolving customer queries via phone, chat and email Requirements:
• Well versed in Dutch and English (spoken, read and written)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• 1 to 2 years of customer service experience
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts Salary:
• Market related, based on the level of experience
• Laptop, Wifi Dongle or Internet Allowance provided
• Shift Allowance
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202366 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202366
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
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SPAR South Rand, a division of The SPAR Group Ltd, is currently recruiting for a Leasing Manager to join our dynamic team based in Jet Park.
*PURPOSE OF THE POSITION*
* Based in Jet Park, the Leasing Manager will be responsible for the administrative, functional and legal aspects in the implementation of the retail growth plan in existing stores and ensure the organic growth through improving the existing SPAR footprint. Furthermore, to assist the Senior New Business Development Manager in the implementation of the retail growth strategy.
*KEY PERFORMANCE AREAS*
* Leases and lease management
* Lease negotiations
* Compliance with all relevant laws and SANS regulations from a property perspective
* Property management
* Manage offers
* Manage option agreements
* Manage addendums
* Manage cessions
* Compliance reports and follow-up
* Payment of rentals
* Providing advice regarding legal matters
* Reporting bi-weekly on property management
* General legal, lease and sale of business queries
* Matric or equivalent qualification
* A tertiary qualification will be advantageous
* Advanced computer skills, especially in Excel
* Valid driver’s license
* 5 Years property experience
* Able to cope under pressure and ensure deadlines are met
* Good communication skills
*Closing Date: 20 May 2022*
*Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.*
*If you have not had any response from us within one week of the closing date, please consider your application unsuccessful.*
*SPAR Group is an equal opportunity employer.*
*All positions are placed in accordance with the Company’s Employment Equity Plan.*
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
* The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
* Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
* This information is given to us, by you, voluntarily and of your own free will.
* If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will result in the disqualification of your application.
* In the course of the recruitment process, and for matters related to your application only, we may share your information with third parties.
* You have the right to access this inform
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IT service provider with head office in Randburg is looking for a Technical consultant.
* Resolves technical problems that originate by telephone in a call centre/help desk environment.
* Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
* May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
* Provides technical support to users for either PC, server or mainframe applications and hardware.
* Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.
* Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
* Maintains a troubleshooting tracking log ensuring timely resolution of problems.
* Recommends systems modifications in order to reduce user problems.
* End to end management of support tickets, ensuring accurate and timely information recorded
* Receive and log all requests and incidents
* Manage all e-mails, response times and resolution times according to SLA
* Ensure quality closure of desktop and related incidents, requests or projects within SLA
* Install, configure and support all Microsoft desktop and server operating systems.
* Install, configure and support all Microsoft and other application software (desktop and server).
* General hardware troubleshooting (desktop and server).
* General troubleshooting on all IT related equipment.
* Respond to and resolve support calls via remote connection (desktop and server).
* Assist customers telephonically.
* Remote administration of servers and workstations.
* Compile desktop and server configuration documentation for client sites.
* Execute orders and follow up service and repairs with external suppliers.
* Identify possible risks or problems and escalate to senior engineers.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
R20 000,00 to R23 000,00 depening on experience.
• Bachelor’s degree or MCSE/MCSA
• Minimum of 2 years of relevant experience, or an advanced degree with a minimum of 1 year of relevant experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189953&xid=1555_25536
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Surgo is recruiting for an experienced Russian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Russian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Russian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the posit...Job Reference #: 202362
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Surgo is recruiting for an experienced Korean Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Korean and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Korean and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202356
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202427
3d
1
Surgo is recruiting for an experienced Ukrainian Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Ukrainian and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Ukrainian and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the...Job Reference #: 202364
3d
1
SavedSave
Surgo is recruiting for an experienced German Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak German and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both German and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the position...Job Reference #: 202350
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202428
3d
1
Surgo is recruiting for an experienced Mandarin Speaking Medical Interpreter to join their remote team.
Job Purpose:
Candidates must be able to speak Mandarin and English. The interpreter facilitates communication between non-English speaking patients and healthcare providers or support personnel. This involves understanding what was said, extracting the underlying meaning and intent, and expressing the message in another language in a way that invokes the same meaning. The interpreter may also explain and/or teach cultural differences or practices to health system personnel.
Requirements:
• Well versed in both Mandarin and English (Speak, read, write)
• National Senior Certificate / or equivalent qualification
• SA Citizen / Valid Work Permit
• Successful completion of conversation/translation competency testing in secondary language
• Knowledge of Medical Terminology essential
• Previous experience in a Health Care setting preferred
• Ability to work remotely from home
• Ability to work shifts - 24/7 Rotational Shifts
Duties and Responsibilities:
• Participate as a neutral party in the role as conduit of information that must flow between the healthcare providers, or support personnel, and the International or Domestic patient/visitors.
• Ensure that information pertaining to the patients outpatient services, hospitalization, (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
• The patients questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
• Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center.
• Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within program database.
• Promote customer satisfaction related to clients services; notify Supervisor of any issues that may be problematic for patients or clients staff.
• Participate in continuing education programs and competency training to enhance professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts.
• Participate in on call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
• Perform other related duties incidental to the work described herein.
Salary:
• Market related, based on the level of experience
• Shift Allowance
Working Hours:
• Monday to Sunday, rotational shifts 24/7 (TBC)
Should you wish to apply for the po...Job Reference #: 202355
3d
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