Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Some search tips we've found useful:
- Check the spelling of your search terms
- Use fewer or more general search terms
- Try browsing a category related to your search terms
Ads in other locations
1
SavedSave
Skilled and experienced Painting and Waterproofing
Foreman to oversee all aspects of painting and waterproofing projects. Applicants
will take full responsibility for the site, ensuring successful completion
within specified timelines, budgets, and quality standards.
Responsibilities:
Site Management:
·
Take
full responsibility for the site/project from start to finish.
·
Coordinate
and manage all resources, including materials and labour, to ensure project
completion on time.
·
Implement
and enforce safety protocols and regulations on-site.
Client
and Contractor Interaction:
·
Serve
as the primary point of contact for clients and contractors.
·
Address
client inquiries, concerns, and requests promptly and professionally.
·
Attend
contractors site meetings to provide progress updates and address any issues or
changes when required.
Measurement
and Invoicing:
·
Measure
work done accurately to prepare monthly certificates and invoices.
Quality
Control:
·
Maintain
high-quality standards throughout the project.
Cost
Control:
·
Manage
project costs effectively and keep within allowable budgets.
Variation
Management:
·
Identify
scope changes and variations in the project.
Snagging:
·
Manage
and resolve snagging issues promptly to maintain project progress.
·
Conduct
final inspections to ensure all work is completed to satisfaction before
handover.
Requirements:
Minimum
requirement Matric/Grade 12 or equivalentProven
experience as a Painting and Waterproofing Foreman or similar role.Extensive
knowledge of painting and waterproofing techniques, materials, and
equipment.Strong
leadership and communication skills.Ability
to manage multiple tasks and prioritize effectively.Excellent
organizational and problem-solving abilities.Valid
driver license.Stable
track record
This position offers an exciting opportunity for a
proactive and detail-oriented individual.Email your Cv to jobs@constructrecruit.co.za
4d
1
SavedSave
We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
5d
1
We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.
DUTIES
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.
Handle Medical Aid admin and leave reports.
Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricHR degree/diploma (a preference)MS Office – strong Excel
SLILLS AND EXPERIENCE:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centers.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
COMPETENCIES
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organizing and time management.Quality focus and excellence orientation.
Salary: Industry related
https://www.ditto.jobs/job/gumtree/518488143?source=gumtree
5d
1
SavedSave
Our client well know in the facilities and property industry are on the lookout for a Operations Manager to join the team full time.
Main purpose and objective of the position:
Inspection of buildings, management and control of service- and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined by Property Manager and Centre Manager
Experience / Education:
A minimum of 3 years’ experience in Facilities / Operations Management. Minimum qualification Grade 12. Electrical, Mechanical or Construction background and Technical skills would be a recommendation.
Skills required:
Quality/standards awareness and implementation, Basic contract management, Co-ordination Skills, Business Writing Skills, Financial / Numeracy Skills, Call & Query Analysis, Computer Literacy - MS Office (Word, Excel and Outlook), Windows NT, Nicor. In depth knowledge of GPS lease conditions including house rules, knowledge of housekeeping principles, Advanced technical knowledge.
Must have experience and knowledge of:
Budgeting & Expense ControlBuilding Management & AdministrationTenant Installations, Revamps & UpgradesPeople Management (Internal & External)Financial & Business AcumenCustomer & Quality focusDrive for Productivity
Interface / relationships with:
Internal: Property / Centre Manager, Lease Administrator, Debtors Administrator, HandymanExternal: Contractors, Landlord, Tenants
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjYwMjY0MjEzP3NvdXJjZT1ndW10cmVl&jid=1518375&xid=2660264213
5d
1
SavedSave
My client who are a supply chain solutions specialist that offers customers leading cloud-based technological trade solutions are looking for an Export Channel Controller to join their team!
Experience• 5 years’ or more operational export experience in controlling clients.• Knowledgeable in all aspects regarding Customs clearance on Sea freight, Roadfreight and Warehousing
Personal Attributes:• Well groomed• Knowledgeable in all aspects of Exportation • Enthusiastic, passionate, energetic• Good planning skills and organized in ones work priorities• Attention to detail• Good management skills• Willing to take full ownership of responsibilities• Able to deal with conflict• Open and honest in communication• Be able to confront people on issues• Thrives on change• Team-orientated• Proactive • Ability to work well under pressure• Patience, thorough and organised• Able to prioritise• Initiative to improve on efficiencies
Responsibilities:• Take full ownership of communication with customers nominated to channel.• Manage all documentation, communication and status flow for nominated clients• Control all aspects of Exportation from the time first document is received from customerthrough to shipping of consignment and recover of charges. • Handle export operations from start to finish• Understanding & Processing Export Customs & Port documentation. General Cargo, Project Cargo & Wine documentation.• Must have a sound understanding of INCO Terms• Promote inter channel and inter departmental communication and cooperation• Ensure customer status updates• Control and optimise all systems • Handle all customer queries• Costing and Invoice quality checks (Paying expenses without consideration of recovery -resulting in write offs)• Manage position controls and file revenues• Report to Management on all channel performance issues• Cooperate with and ensure close communication with client service managers and directors relative to customer requirements and systems.
Computer experience required:? Cargowise experience essential not negotiable? Microsoft Office:• Word• Excel• Microsoft Outlook• Internet
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzczMTcwODgxP3NvdXJjZT1ndW10cmVl&jid=1555791&xid=2773170881
5d
1
Head Of Supply Chain - FMCG Retail - CPT
International FMCG Retailers is seeking to employ an experienced Head of Supply Chain.
The successful incumbent will take Complete responsibility of supply chain management. Responsible to source goods from group companies in Europe and to ensure the smooth operation of all activities related to the physical management and distribution of the third-party logistics provider (3PL) network. Overall responsibility of inbound, value add (co-packing) and regional stock availability as well as activities to monitor and maintain accurate inventory levels by location. Full ownership of SCM function development within the organization, including supply chain strategy, make or buy decision making, planning, product master data, quality costs control and operations execution.
Key Responsibilities
• Manage the sourcing process: MRP, purchase orders processing, IC APO updates, inbound logistics including container planning and stock cover;
• Manage the warehouse operations in terms of storage capacity, status of the warehouse (temperature, cleaning, racking), organization and procedures;
• Manage stock in the warehouse in terms of accuracy of the stock figures, assessment of damaged/short dated stock, pallet control and reconciliation, stock reconciliation, stock takes, organization and procedures;
• Manage and control all warehouse system stock transactions to ensure order to cash process is aligned to stock holding;
• Manage all stock locations to ensure returns, damages, packaging etc. are accurately controlled;
• Manage the outbound logistics performance of the distribution network (deliveries on time/in full and POD turnaround), organization and procedures, picking accuracy, month-end activities, keeping the logistics cost within the approved budget, identify cost saving opportunities, continuous improvement of the logistics processes and procedures, implementation of internal control procedures).
• Manage stock control at own retail stores, including implementation of best practices to accurately maintain stock levels and control changes in inventory
• Collaborate with marketing teams on new product launches
• Collaborate with finance to help understand drivers of variances
• Responsible for implementing and maintaining quality procedures
Personal Characteristics
• Excellent interpersonal and communication skills – able to influence and communicate clearly at all levels, and across all departments;
• Proactive attitude and ability to identify project opportunities, propose them and complete them;
• Methodical and structured approach to tasks;
• Able to set priorities and clear targets; and
• Able to grow with the level of responsibilities and with the size and structure of the business.
Skills & Knowledge
• Highly numerate with excellent analytical skills and attention to detail;
• Strong Excel skills, SAP experience considered to be a distinctive advantage;
• Strong knowledge of inbound and outbound logistics and warehousing processes within a multinational FMCG environment; and
• Knowledge of EDI requirements.
Requirements:
• Minimum of 5 years in a supply chain managerial role
• Relevant tertiary qualifications
As per our client’s operational requirements, a clear credit and criminal history applies
Please email cv and package requirements to marlene@servicesolutiona.co.zaSalary: RBasic + BenefitsConsultant Name: Marlene Smith
5d
1
Minimum Qualification: Grade 12Degree or Diploma in Agriculture a MUSTMinimum two years’ experience in fruit export industryQMS – Internal auditingQMS principlesValid driver’s licenceMinimum Requirements: Strong administrative and time management skillsTable grape, Stone fruit, Pome fruit, Citrus, Avocado & Blueberry products knowledgeUnderstanding the dynamics and interaction of fruit production, Packaging, Logistics and MarketingAttention to detailValid driver’s licenceMS Office, Office 365 Outlook Responsibilities: Full quality control management on pre-shipment inspections and arrival reports including third party claims and logging all data onto ERP system.Account sale and invoice verification against quality rating.Quality and trend analysis of data for Grower Review document and other reporting structures.QMS – Internal auditing and general liaison with QMS principlesVarious ad hoc administrative and operational duties.Excellent interpersonal and communication skillsComfortable working over multi-cultural boundariesMulti-tasking skillsStrong analytical ability and attention to detailsPro-active and energeticTeam player skillsDisciplined and focusedAbility to work under pressure and within time constraints but also when the work requires additional time to complete the task
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY2NzYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1240357&xid=1108_66761
2y
1
SavedSave
To manage and successfully deliver a principle solution design, resource requirements and business case for New Project. This will require the collaborative definition of the vision and requirements for directional solution elements, forward view and compilation of a business case for investment. The incumbent will be responsible for ensuring that resources, schedules and financials are planned and collated in a structured manner to deliver the required outcomes, while managing within the constraints of scope, quality, time and cost.
MANAGEMENT RESPONSIBILITIES
* Facilitate and manage work-streams that span across multiple business functions
* Provide collaborative leadership for the stakeholders to meet project goals, adhering to their responsibilities and project milestones
* Full project life cycle ownership: successful project delivery will include full articulation of future requirements, roadmap to implementation and business case for funding
* Report on project success criteria, progress and management activities
* Prepare estimates and detailed project plans for all phases of the project
* Engage adequate resources to collaboratively achieve project objectives in planned timeframes
* Manage the day-to-day project activities and resources and chair the project management team meetings
* Provide status reporting regarding project scope, milestones, deliverable, dependencies, risks and issues, communicating across leadership
* Manage all aspects of multiple related work-streams to ensure the overall project is aligned to and directly supports the achievement of stated objectives
* Monitor staff performance and complete performance reviews
* Demonstrate a functional acumen to support how solutions will address objectives while maintaining alignment with industry best practices
* Delegate tasks and responsibilities to appropriate personnel
* Additional Responsibilities for Implementation Project Phase (post securing investment funding against a business case)
* Ensure delivery of a complete solution into a changed business operating environment, including business process, capacitated and correctly structure people, key performance indicators, appropriate management information, systems and digital enablement and appropriate training and materials embedded into business as usual
* Manage the change aspects of delivering a new capability into the Food business, enabling adoption and a positive user experience
* Understand and manage interdependencies between technology, operations and business needs
* Manage project scope and changes
* Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
* Define the Statement of Work and Specifications for the requested goods and services
RISK RESPONSIBILITIES
* Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
* Act as an internal quality control check for the project
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzMDA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181717&xid=1555_23006
2y
1
SavedSave
PURPOSE OF THE JOB: To be responsible for the internal and external workflow of the order to cash process while providing our customers (internal and external) one single point of contact for all issues concerning the FMCG Company and POS/Visit material.This position plays a key role in delivering on the customer service expectations to all their clients.KEY RESPONSIBILITIES #MANAGING ALL ORDERS, CREDITS, COMPLAINTS AND QUERIES TO COMPLETION Timeous Order processing for finished goods to end customer.Resolving all queries relating to orders, outstanding invoices, short picked orders, NDD exceeded, open orders, late deliveries, EDI errors etc.Daily interaction with Demand & Supply Planner to ensure adequate stock cover per region.Daily review of outstanding orders report to ensure delivery on time.Review all DP orders placed for the week, bookings for customers confirmed, correct delivery address for internalcustomers, orders allocated in full and from correct warehouses & plants.Deleted orders, inform KAM’s and customers and enquire if they will reinstate the orders.Key user for Operations department in information throughput on sales, distribution and material management information.Key point of contact between 3PL service provider and customers (internal and external).Manage the returns logistics with 3PL on approved uplifts and credits timeously.#CONTROL THE OTI CYCLE WITHIN THE OPERATIONS PARAMETERS Ensure stock cover visibility at SKU level per plant.Full visibility on all inbound GIT on FG.Creation and update of relevant master data for customers related to Finished Goods (SAP).Monitoring consignments in system – create visibility on FG to business units.Enforce group guidelines and SOP’s at logistic partner, DP level, and with internal customers.Accurate and timeous processing of relevant documentation as per customer specific and legal requirements.Monitor price discrepancies of orders and update records accordingly.Ensure correct deals and discounts loaded per customer.#QUALITY MANAGEMENT Handling all product damage claims arising from product movement. Includes processing, reporting and claims management, processing credits and good stock returns.Logging customer complaints with HQ.Weekly tracking of stock age and highlighting risks.Report, monitor and track destructions and warehouse damages.Ensure compliance to Consumer Protection Act.Responsible for the monthly Operations quality report.Timeous collection and sending of product samples to head office qualityConduct stock takes in regional warehouses if required.#REPORTING AND IMPROVEMENT PROCESSES Analysis of efficiencies in the operations area. Internal and external benchmarks to ensure appropriate and best in class.Manage relationships via SLA’s and regular KPI performance reviews.Report and trac
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgwNDcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1206607&xid=1109_80472
2y
1
SavedSave
Cape TownKey Performance AreasManages and handles all Distributor / consumer related complaints which includes reactions and quality complaints through the portal.Processing and management of all Complaints / Reactions / Devices logged onto the PortalIndependently assesses and decides on validity / seriousness of complaints and escalates when necessary.Directly involved in the investigation process on certain quality related complaints / enquiries and is actively involved in the investigation until the matter / complaint has been resolved and communicated.Communicates investigation outcomes on quality complaints /queries in a scientific and analytical manner providing feedback on root cause and corrective action internally and to DistributorsResponds via email to reaction reports using experience and knowledge of product and application.Sources information pertaining to complaints from appropriate departments or person.Raises deviations when necessary.Responds and resolves queries, disputes and complaints within 24 hours and maintains accurate confidential records of the queries, resolutions and will notify management when required.Closely monitors complaint trending on quality complaints.Reports any spike in complaints regarding a quality defect promptly to the Quality Assurance Manager.Provides guidelines / advice to Distributors on validity of complaints requesting further evidence when required and manages control of Destruction Certificates accordingly.Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company websiteProvides monthly reporting to Quality Assurance Manager.Provides reporting when requested and required for complaint trending.CompetenciesComputer literate in Microsoft excelPowerPoint and WordIndependentAttention to detailAccuracyAbility to effectively manage quality complaints in terms of the investigation processExcellent report writing and communication to Distributors / Customers via email or telephonically is essentialSelf-motivatedMeets deadlines on tasks and KPA’s timeouslyCustomer Care and excellent verbal telephonic (communication) skillsRelevant Environ product and skincare knowledge advantageousProblem-solving skills on Quality Assurance issuesAdministrative capabilitiesData analysis and reporting skillsProfessionalismDetermination to resolve and complete tasksWillingness to address challenging situationsShows interest and enthusiasm towards workTeam playerQualifications & Experie
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxODgyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195611&xid=1266_51882
2y
1
SavedSave
TECHNOLOGY STACK Frontend (Customer) - React, using redux for state management.Frontend (Admin) - React, using sagas for state management.Frontend (Marketing) - React, using gatsbyjs for static site-building.Backend (Dashboard/Admin/ DMZ Layers) - .Net Core 2.2Backend Microservice (Services running through Kubernetes and docker management)Azure DevOps (Source control)CI / CDPipeline managementAzure cloud servicesBugsnag (Front-End Real-time issue monitoring)Graylog (Back-End Real-time issue monitoring)Postman (API Documentation) WHAT YOU WILL BE RESPONSIBLE FOR Help create an inspiring team environment with an open communication cultureTake accountability for team targetsAssist to hire junior and mid-level developersEncourage creativity and intelligent risk-takingTranslate application storyboards and use cases into functional applications.Design, build and maintain efficient, reusable, and reliable C# code.Ensure the best possible performance, quality, and responsiveness of applications.Identify bottlenecks and bugs, and devise solutions to these problems.Help maintain code quality, organization, and automatization.Analyze system requirements and prioritize tasksDevelop technical specifications and architectureTest and debug various .NET applicationsReview and refactor codeDeploy fully functional applicationsUpgrade existing programsSupport junior developers’ workDocument development and operational procedures REQUIREMENTS 5+ years experience as a back-end Software Developer,2+ years experience as a front-end Software Developer,Prior experience in a technical position,College or University degree in Computer Science, a related discipline or proven experience in software developmentProficient in C#, with a good knowledge of its ecosystems and best practices.Proficient with the .netcore (v2.2) frameworks.Strong understanding of object-oriented programmingProficiency in writing reusable C# librariesProficiency in building web-based applications.Familiarity with agile environmentsProficient Troubleshooting abilitiesGood communication skillsUnderstanding fundamental design principles behind a scalable application.Good understanding of front-end development languages including ReactJs, HTML5, and CSS.Good understanding of server-side css pre-processing frameworks, such as LESS and SASS.Good understanding of modern frameworks - ReactJS, KnockoutJS, AngularJSProficient understanding of version control tools. (Git, Mercurial, SVN)Experience building and integrating with RESTful API’sExperience working with common front-end tools such as Babel, Webpack, NPM and YARN.Experience with React development.Experience with source control management systems and continuous integration/deployment environments. GIT, Azure PipelinesBasic un
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzMDY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221991&xid=1108_63065
2y
1
SavedSave
To manage and successfully deliver a principle solution design, resource requirements and business case for New Project. This will require the collaborative definition of the vision and requirements for directional solution elements, forward view and compilation of a business case for investment. The incumbent will be responsible for ensuring that resources, schedules and financials are planned and collated in a structured manner to deliver the required outcomes, while managing within the constraints of scope, quality, time and cost.
MANAGEMENT RESPONSIBILITIES
* Facilitate and manage work-streams that span across multiple business functions
* Provide collaborative leadership for the stakeholders to meet project goals, adhering to their responsibilities and project milestones
* Full project life cycle ownership: successful project delivery will include full articulation of future requirements, roadmap to implementation and business case for funding
* Report on project success criteria, progress and management activities
* Prepare estimates and detailed project plans for all phases of the project
* Engage adequate resources to collaboratively achieve project objectives in planned timeframes
* Manage the day-to-day project activities and resources and chair the project management team meetings
* Provide status reporting regarding project scope, milestones, deliverable, dependencies, risks and issues, communicating across leadership
* Manage all aspects of multiple related work-streams to ensure the overall project is aligned to and directly supports the achievement of stated objectives
* Monitor staff performance and complete performance reviews
* Demonstrate a functional acumen to support how solutions will address objectives while maintaining alignment with industry best practices
* Delegate tasks and responsibilities to appropriate personnel
* Additional Responsibilities for Implementation Project Phase (post securing investment funding against a business case)
* Ensure delivery of a complete solution into a changed business operating environment, including business process, capacitated and correctly structure people, key performance indicators, appropriate management information, systems and digital enablement and appropriate training and materials embedded into business as usual
* Manage the change aspects of delivering a new capability into the Food business, enabling adoption and a positive user experience
* Understand and manage interdependencies between technology, operations and business needs
* Manage project scope and changes
* Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders
* Define the Statement of Work and Specifications for the requested goods and services
RISK RESPONSIBILITIES
* Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
* Act as an internal quality control check for the project
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzMDA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181717&xid=1555_23006
2y
1
SavedSave
Reporting to: Regional Operations Lead
(The IT Service Delivery Manager oversees a number of key functions within the IT department of our clients enabling the delivery of a high-quality service to end users, and ensuring Service Support and Service Delivery processes are in place to meet business needs. This position is a stakeholder facing role and requires you to establish and manage expectations within the business and drive the team to meet those expectations to the highest standard.)()
*Service Management*
* Maintain high performing service support functions including an IT Service Desk, Desktop Support and VIP Support.
* Own the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes
* Accurate reporting and establishing service improvement activities when required
* As owner of the escalation process, the Service Delivery Manager will take ownership of major incidents to ensure coordination of parties involved, effective communication to stakeholders and post incident resolution review
* Budgeting and P&L management (full ownership)
* Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed
* Champion Service and Support in clients and develop a strong understanding of projects impacting your service area and ensuring service impact is minimized and communicated and agreed with stakeholders
* Accountability for the quality of service and performance, ensuring future growth projections within clients BAU environment and client projects are understood and factored into capacity planning for all associated systems and resources
* Detailed knowledge of the client contracts and obligations (SOW), understanding the contractual risks and opportunities, and using them to your advantage.
* Ensure contract end dates and renewals are effectively managed
*Financial management*
* Year on year increase of the income on the SOW’s you are looking after
* Cost management and identification of possible cost savings opportunities YOY
* Manage and maintain forecast and budgets for your clients.
* Manage and maintain PO’s ensuring valid PO’s with available funds are available at all times
* Reduce partner spend by x % year on year, can we do it ourselves approach collaborate
* Reduce backup cost by continuously looking at:
* Can we hire ourselves?
* What other business do we have in the region?
* Speak to the other PM’s asking them if they can help collaborate with some of their staff
* Find other cost saving opportunities wherever possible, whilst maintaining or increasing the quality.
*Communication*
* Manage communication between the engineers and client as well as the engineers and Excis
* Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
* Conduct quarterly operational reviews with
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzNTAxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155855&xid=1555_13501
2y
1
SavedSave
Cape Town - Our client who is in the beauty skin care industry is seeking candidates to manage and timeously resolve Consumer and Distributor queries related to complaints or any quality related query.Responsibilities;Manages and handles all Distributor / consumer related complaints which includes reactions and quality complaints through the portal.Processing and management of all Complaints / Reactions / Devices logged onto the PortalIndependently assesses and decides on validity / seriousness of complaints and escalates when necessary.Directly involved in the investigation process on certain quality related complaints / enquiries and is actively involved in the investigation until the matter / complaint has been resolved and communicated.Communicates investigation outcomes on quality complaints /queries in a scientific and analytical manner providing feedback on root cause and corrective action internally and to DistributorsResponds via email to reaction reports using experience and knowledge of product and application.Sources information pertaining to complaints from appropriate departments or person.Raises deviations when necessary.Responds and resolves queries, disputes and complaints within 24 hours and maintains accurate confidential records of the queries, resolutions and will notify management when required.Closely monitors complaint trending on quality complaints.Reports any spike in complaints regarding a quality defect promptly to the Quality Assurance Manager.Provides guidelines / advice to Distributors on validity of complaints requesting further evidence when required and manages control of Destruction Certificates accordingly.Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company websiteProvides monthly reporting to Quality Assurance Manager.Provides reporting when requested and required for complaint trending.Requirements:Relevant Tertiary qualification related to Customer Service / Relations. Bsc in Quality or equivalent2- 3 years’ experience in Quality Assurance involving the management of customer complaints is essential.1-2 years’ experience in Customer Care or equivalent
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQzOTU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1161946&xid=1266_43956
2y
1
SavedSave
Our client is looking for a Customer Care Consultant to join their team.Distributes, controls, and summarizes the results of the Customer Satisfaction Survey sent to Distributors.Manages box replacements to ensure they are processed and delivered on time and in full and ensures backorders are communicated.Reports irregularities and other non-conformities relating to customer complaints which forms part of the continual quality improvement process.Carries out all tasks according to relevant Standard Operating Procedures which are obtainable in each department.Maintains statistics, generates, and submit reports timeously by extracting from the Distributor Portal, company websiteProvides monthly reporting to Quality Assurance Manager.Provides reporting when requested and required for complaint trending.Key Skills Problem-solving skills on Quality Assurance issuesAdministrative capabilitiesData analysis and reporting skillsProfessionalismDetermination to resolve and complete tasksWillingness to address challenging situationsShows interest and enthusiasm towards workTeam player Job Role: Customer Care Consultant Industry: Other Salary: Negotiable Required Skills 3 Years of Experience Qualifications Relevant Tertiary qualification related to Customer Service / Relations. Bsc in Quality or equivalent2- 3 years experience in Quality Assurance involving the management of customer complaints is essential.Good understanding of products and their purpose of use and benefits is advantageous.1-2 years experience in Customer Care or equivalent.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY2NTQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1163022&xid=1109_66544
2y
1
SavedSave
My client is a full-service, app-based digital bank. Their mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world. Their product is free of ridiculous banking charges and great at helping customers budget, spend smartly, and save more. They have raised the largest seed round ever seen in Africa and completed a Series A financing round in February 2021, led by some of the worlds smartest venture capital investors.
With offices in London, Lagos, and Cape Town, and further offices opening across Africa during 2021, They are fast becoming recognised as the leading Neobank for Africans.
To help them grow into a company that can bring meaningful change to the way people across Africa get access to great financial products and services to take control of their personal finances, they are actively looking for bright, talented, driven people who are excited by their mission. If this sounds like a great way to spend your valuable time, then please get in touch with me immediately and start 2022 off with a bang!
*Role Overview:*
They are looking for a result-driven and analytical software engineer (backend) who will troubleshoot and improve existing backend applications and processes. S/he will use his or her understanding of programming tools and languages to analyze current codes, formulate more efficient processes, solve problems, and create a more seamless experience for users.
*Roles and responsibilities:*
* The main focus is on coding and debugging
* Build high-quality reusable code that can be used in the future
* Develop functional and sustainable web applications with clean codes
* Troubleshoot and debug applications
* Conduct tests and optimise performance
* Work together with engineers building client-facing applications to integrate UI elements with server-side logic
* Implement modern technologies to improve legacy applications
* Collect, analyse and address technical and design requirements
* Help to create reusable code and libraries for future use
* Train and support internal teams
* Interact with developers, designers, and system administrators to identify new features
* Stay informed about emerging technologies
Qualifications:
* 3+ years of industry experience
* Bachelors or higher in Computer Science or a related field or equivalent experience
*Skills & Experience:*
* Strong computer science fundamentals, algorithms, and data structures background
* Model of software engineering best practices, including agile development, unit testing, code reviews, design documentation, debugging, and troubleshooting.
* Solid experience with C#, .Net, .Net Core
* Strong computer science fundamentals, algorithms, and data structures background
* Have a deep understanding of Source Code Management
* Have in-depth understanding of Cloud Technologies (Azure, AWS)
* Have a g
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEwNjA4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140931&xid=1555_10608
2y
1
SAs #1 Property Investment Group is looking for a Booking Administrator to join their rentals division! Requirements: MatricTertiary education will be beneficial Property or rentals background Cold calling experience 3-5 years experience Excellent telephone etiquette Fully bilingual Target driven The duties and responsibilities will consist of: The purpose of this role is to optimize the 2 property inspectors day and to ensure there calendars are always fullChecking payprop at the end of each month for quality control inspections that need to be done and adding this to the google docs sheet for Pretoria and Cape Town – keep this updated at all timesArrange a suitable time and date for the inspections to take place always working 1 to 2 weeks in advanceReaching a set target per monthAttending to emails and provide feedback within 24 hours
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg5MTA2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1221477&xid=1109_89106
2y
Successfully Added to List
View and manage your saved ads in your account.