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Well established Embroidery Machine Company is looking for an experienced Technical Sales Rep â?? Tajima Machines
Technical sales advisor required by leading embroidery machine supplier
Know the technical aspect of Tajima machines – Wilcom software
Must be well spoken and have excellent communication skills
Must have sales background or client liaison experience
Job Reference #: JHB001356/MP
1d
Responsibilities:-Garment Alterations and Repairs-Measure customers to ensure accurate fit for alterations.-Perform alterations such as hemming, taking in or letting out seams, shortening or lengthening sleeves, and adjusting waistlines.-Repair garments by replacing zippers, buttons, and other closures.-Mend tears, holes, and other damages to garments.-Customization (Add custom features to garments per customer requests, such as adding pockets, embroidery, or other decorative elements.-Modify garments to meet specific needs, such as adjusting for medical devices or special needs) -Customer Service (Consult with customers to understand their alteration or repair needs) -Provide professional advice on possible alterations and suggest the best options to meet customer expectations.-Maintain clear and friendly communication with customers regarding the progress and completion of their garments.-Quality Control (Inspect garments before and after alterations to ensure high standards of quality and accuracy) -Ensure all work is completed to the customer's satisfaction.-Documentation and Tracking (Keep detailed records of all alterations and repairs performed) -Track customer orders and manage timelines to ensure timely delivery of services.-Equipment Maintenance (Maintain and clean sewing machines and other tailoring equipment) -Ensure all tools and materials are in good working order.-Collaboration (Work closely with dry cleaning and laundry staff to ensure garments are cleaned and pressed before and after alterations) -Coordinate with other team members to manage workload and meet deadlines. -Inventory Management (Manage supplies of threads, buttons, zippers, and other tailoring materials) -Order new supplies as needed to ensure continuous operation.-Up-to-Date Skills (Stay informed about new tailoring techniques and trends) -Attend workshops and training sessions to continuously improve skills.Compliance (Adhere to company policies and safety regulations)-Cut and Design costumes from scratch. -Follow best practices for garment care and handling.-Specialty Services (Offer specialty services such as bridal alterations, custom fittings for formal wear, and alterations for designer garments) -Handle delicate fabrics and intricate designs with care, ensuring the integrity of the garment is maintained.-Customer Feedback (Gather and respond to customer feedback regarding tailoring services) -Implement improvements based on customer feedback to enhance service quality.This detailed list of responsibilities ensures that the tailor plays a crucial role in maintaining the quality and service standards of the dry clean and laundry company, thereby enhancing customer satisfaction and loyalty.
2d
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