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Results for call center jobs in Jobs in Pretoria / Tshwane
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A well-established business based in Centurion is looking to employ a Call Center Agent that will be the liaison between their company and its current and potential customers. Responsibilities: Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Requirements and skills: Previous experience in a Call Centre Agent role Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Apply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189306&xid=1109_74255
2y
1
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Call Centre Agent Salary: Up to R8 000 per monthOur client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlakes who has experience within the loans or debt collections industry.Minimum requirements:MatricReliable own transportationPrevious Debt Collection or loans industry experience within a call center environmentComputer literate (MS Office and Excel)Strong customer service backgroundAbility to multi-taskStrong interpersonal skillsExcellent communications skillsFully Bilingual in Afrikaans and English (third language will be beneficial)Working Hours: Monday – Friday 8am – 4pmDuties will include but is not limited to:Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrearsEffective communication and negotiation to ensure successful commitments to payFollow- up daily on progress of the PTP’sUpdating and status management of all clients’ accounts on system softwareTaking inbound callsMaking outbound callsGranting loans through the call centerScreening customers for loan approvals#CallCentreAgent #DebtCollections #FinancialServices #jobsearch #jobopportunity #hiring #lookingforstaff #communicationskill #careeropportuntiy #silverlakesjob #recruitment #recruiting #recruitmentagency #handpickedrecruitmentsa
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcwNjMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1178666&xid=1109_70632
2y
1
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Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?
This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center environment.
Duties
Will be responsible for leading technical support team, Providing hardware and software support (LAN & WAN)Providing 2nd line support to users, investigate and provide solutions (TCF)Finance, procurement and asset management
Requirements
Must have matriculated.National Diploma in IT (advantageous)Must have A+ certification.Must have N+ certification.Must have 5 years of experience in 2nd and 3rd line Support.Must have Team lead Experience.
Skills
LeadershipcommunicationComputer Literacy
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNzE2ODUwODMzP3NvdXJjZT1ndW10cmVl&jid=1700179&xid=3716850833
5d
1
Join our team in Pretoria as we collaborate with our valued client to seek a Clinical Pre-Authorisation Consultant (Registered Nurse). We are looking for an ideal candidate who holds a registered nurse qualification, backed by a degree or diploma and is registered with the South African Nursing Council (SANC). Additionally, the candidate should bring a minimum of two years of experience in Managed Healthcare or Private Hospital settings to the table.
Responsibilities:
Application Review: Youll be responsible for receiving and processing applications that necessitate pre-authorization.Telephonic Authorizations: Handle pre-authorizations for hospital and radiology services via our call center.Data Entry and Verification: Accurately capture and validate clinical information, including ICD-10 and item codes.Membership Confirmation: Verify membership status and available benefits before granting authorization.Special Requests: Evaluate and process special pre-authorization requests.Code Accuracy: Ensure the correct coding is applied before approving benefits.Clinical Analysis: Provide clinical interpretation and analysis of medical reports and doctors motivations.Information Dissemination: Offer clear and applicable information regarding scheme rules, benefits, and approvals to patients and service providers.Benefits Approval: Accurately approve benefits based on benefit options and protocols to minimize the schemes risk.Data Management: Thoroughly and accurately record all relevant information and approved documents in our operational systems.High-Quality Service: Deliver exceptional service to members and service providers.Stay Informed: Keep up-to-date with changes in scheme rules, benefit options, legislation, protocols, processes, and systems.
Skills and Qualifications:
Education: A minimum of a Grade 12 certificate.Nursing Qualification: Must hold a registered nurse degree/diploma and be registered with SANC.Relevant Experience: Two years of experience in a private hospital setting.Legislative Knowledge: Comprehensive understanding of the Medical Schemes Act.Coding Proficiency: Sound knowledge of CPT-4 and ICD-10 codes, with RPL proficiency.Skills Set: Possess technical and professional knowledge and skills, strong work management abilities, customer focus, excellent verbal and written English communication skills, and proficiency in understanding spoken and written Afrikaa...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTMwNjY1MTA/c291cmNlPWd1bXRyZWU=&jid=1725026&xid=193066510
5d
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We are seeking call center agents for a debt collecting company in Pretoria (close to Menlyn). Previous experience in similar environment is required. There is a probation period and please time wasters. Contact 0745292804
6d
1
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A fast-growing company in Centurion is looking to employ a Call Centre Agent. Duties and Responsibilities: Meet and exceed sales targets and KPIsBuild and develop an existing client baseBuild and develop new potential businessPresent, promote, and educate clients across all company brandsGather market-related information, including opposition pricing and new product developmentsComplete administrative duties as required daily, weekly and monthlySales experience would be preferred however not crucialSales and/or marketing education would be preferred however not crucialMust have a valid drivers license and own vehicle essentialAvailable to start immediately Requirements: English home language essential Previous call center experience An honest personNot afraid to work hardSomeone who has perseveranceHigh energy individualApply now! (Please note that only candidates with the abovementioned requirements would be considered and contacted)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2MDczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1195197&xid=1109_76073
2y
1
* Data Voice software management and monitoring.
* Maintenance of the company’s entire voice and recording network platforms (core and voice ).
* Investigate and resolve voice faults
* Responsible for voice equipment configuration managing various recording channels and streams.
* Tasked with Cisco Cube, SIP Design, QOS and application of VC and TMS knowledge
* Maintenance of Unified messaging applications integration, CUCMs Clusters, CVP/UCCX/UCCE, Contact Centers etc
* Maintain network infrastructure on Cisco equipment.
* Mentor juniors
* IT Degree/Diploma
* Cisco Certifications.
* CCIE Routing and Switching (Cisco Certified Internetwork Expert Routing and Switching)
* CCIE Voice (Cisco Certified Internetwork Expert Voice)
* Senior Voice Engineer experience
* SIP Protocol, Data Voice, voice billing, call routing, QoS, Linux, networking (MPLS, VRF) experience
* Knowledge of these Cisco products: Jabber 9, CCA, Prime, Unity Connection, WebEx T29, Cisco Emergency Responder, Call Manager
R850 000.00
* IT Degree/Diploma
* Cisco Certifications.
* CCIE Routing and Switching (Cisco Certified Internetwork Expert Routing and Switching)
* CCIE Voice (Cisco Certified Internetwork Expert Voice)
* Senior Voice Engineer experience
* SIP Protocol, Data Voice, voice billing, call routing, QoS, Linux, networking (MPLS, VRF) experience
* Knowledge of these Cisco products: Jabber 9, CCA, Prime, Unity Connection, WebEx T29, Cisco Emergency Responder, Call Manager
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2NjE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191598&xid=1555_26614
2y
1
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Main Role The Infrastructure Specialist will be responsible for looking after the users, all functions of desktop support, and remote support. The incumbent must have basic networking knowledge and be able to do troubleshooting. The Infrastructure Specialist is responsible for everything between the wall jack and the handoff to the internet service provider. To plan, direct and design their company’s IT infrastructure while simultaneously managing the IT team responsible for maintaining that infrastructure. Duties & Responsibilities Manage Redmine Call tracking ticket system;Ensure accurate management of company owned equipment and the issue thereof;Ensure Laptops and/or PC’s for new employees are set-up and installed according to management requirements;Record data so as to ensure accurate reporting, as and when needed;Manage relationship between the IT Department and any Vendors used, regarding access agreements, SLA agreements, policies for support services provided by the infrastructure team;Ensure adherence to all standard processes and procedures put in place;Ensure implementation of the Business Strategy by remaining abreast of new technologies and selecting the correct technology to assist in ensuring the Business Strategy is adhered to;Monitor and report on items such as projects, usage, errors etc. on a monthly basis;Manage of Infrastructure Software according to business requirements;Manage Active Directory, DHCP, DNS, GPO’s, Share and storage management, reset passwords when required;Managing Exchange Server. Knowledge required: Experience with installation of and managing application servers used in software deployments, e.g. Wildfly/Glassfish/TomcatExperience with maintenance around application servers, e.g. cleaning logs and temporary files, ensuring efficient space managementSSL certificate installation, maintenance and renewalReverse proxy installation and maintenance e.g. NGINXExperience in a load-balanced environment and setup thereofJob schedulingApplication and endpoint security, e.g. firewalls, security patches, RESTful architecture/security tokens and advising thereof, SSOAny CI/CD and pipeline experience would be helpful e.g. JenkinsAsterix FreePBX, VOIP, Yealink IP phones, FOP2 (Call Center queueing tool), and Asternic Call Center Stats portal; Active Directory, DHCP, DNS, GPO’s, Share and storage management, reset passwords when required;UniFi wireless network;MobiSys SMS Gateway for bulk sms;Kaspersky Security Center 12;CompleteFTP Manager (SFTP);BrightSparks Syncback Pro;Exchange Server 2013 and Office365, Mail relays – Mdaemon;Basic knowledge of MAC, iOS, Android;Must be familiar with Nutanix and Amazon-LightSail;Basic knowledge of Yealink VC’s, Zoom, MS Teams;Forticlient VPN;Must be familiar with cloud hosted domains;EXSI VMWare, Expe
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ1NjY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1151273&xid=1108_45668
2y
1
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Duties and Responsibilities:As a valued member of our team, you'll be responsible for engaging customers over the phone, promoting our products and services, and closing sales with finesse.Your primary duties will include:- Conducting outbound calls to prospective customers.- Building rapport and understanding customer needs.- Presenting product features and benefits persuasively.- Closing sales and achieving targets with enthusiasm.Experience and Qualifications:To excel in this role, you'll need to bring:- A valid South African ID.- At least one year of experience in an outbound call center environment. - Direct Marketing.- Must be fluent in Afrikaans and English (Non-negotiable)- Excellent communication and negotiation skills.- A passion for sales and a drive to exceed targets.- Must reside in or around Pretoria West.Send your detailed CV to oosthuizendf@gmail.com
24d
1
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IAM a Malawi by birth based in Pretoria centurion looking for a job around Pretoria
For more information please don't hesitate to call or whatsapp me on 0683885810
2mo
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