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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTA2MTE2NjMwP3NvdXJjZT1ndW10cmVl&jid=1700157&xid=2906116630
7d
1
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Platform Support Engineer
Location – Stellenbosch or Johannesburg (Remote/Hybrid)
Job Description
Our client is seeking to employ a Platform Support Engineer to join their team.
A specialist in Cloud Security and Optimization focused on providing proactive guidance and expertise in architecting, managing, securing, and optimizing cloud environments, with a primary concentration on Microsoft 365 and Azure. The multifaceted role encompasses a comprehensive spectrum of responsibilities, with a strong emphasis on establishing and enforcing standards. Its core mission is to instill proactive measures that enhance security, boost operational efficiency, ensure compliance, and align configurations with the specific needs of the business and its clients.
Responsibilities
Analyzing, designing, and setting standards for their own suite of operational services to meet business and client needs. This involves staying up to date with the latest trends in technology and continuously looking for ways to improve existing implementations.Resolving complex problems that require a high level of expertise and experience. This includes troubleshooting issues with core services and systems and finding solutions that minimize downtime and ensure that services remain available to users.Implementing and monitoring system changes to ensure that they are successful and do not cause any adverse effects on the system. This involves working closely with other members of the IT team to coordinate changes and minimize disruption to end-users.Driving improved delivery of core services by keeping up to date with trends and continuously looking for ways to improve existing implementations. This includes working with other members of the team to identify areas for improvement and develop plans for implementing new solutions.Acting as an escalation point for less experienced technicians. This involves providing guidance and support to junior support team members, helping them to develop their skills and knowledge.
Requirements
Microsoft Certified: Azure Administrator AssociateMicrosoft 365 Certified: Modern Desktop Administrator AssociateMicrosoft Certified: Security Operations Analyst AssociateMicrosoft Certified: Security, Compliance, and Identity Fundamentals
Core Competencies
Applying Expertise and Technology.Learning and researching.Formulating Strategies and Concepts.Planning and organising.
Desired Technical Competencies
Technical knowledge.Problem Solving (Troubleshooting).Design and Implementation.Product Expertise.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81NzQwMzMzNzY/c291cmNlPWd1bXRyZWU=&jid=1700161&xid=574033376
7d
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The client support technician’s responsibility is to be the first point of contact for Adept’s clients and the rest of the company. This position requires the technician to field calls and respond to tickets logged via the helpdesk systems. This is to be done either via troubleshooting the issue and then resolving or escalating to the relevant departments. Qualifications CompTIA N+, A+ or equivalent Microsoft Associate level certification Advantageous CompTIA Security+ or equivalent CompTIA Server+ or equivalent MS Office 365 / Azure Certification CCNA will be extremely advantageous Skills At least 2-3 years experience in a similar role Strong knowledge on email and internet connectivity fundamentals Software, network troubleshooting and client communication skills Experience within a helpdesk environment Experience working within Windows, OS X and basic Linux desktop environmentsExperience configuring FTTH routers Advantageous Experience with routers - Mikrotik,Cisco Personal competencies Exceptional communication skills- English & Afrikaans Problem-solver Self-starter and being able to take accountability Attention to detail Team player and able to work in group environments Passion for technology A strong need for personal growth Only applications through the link will be accepted.
12d
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CIT Business Solutions are looking for a Desktop Support TechnicianMust meet the following criteria- Relevant IT Qualifications- + 2 years support experience- Well spoken and presentable- Must be available immediatelyPlease submit CV to jobs@cit-bs.co.za
1mo
1
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*Reference: CPT000829-FT-2*
Our client, a leader in the IT field and based in Worcester in the Western Cape has a vacancy for an IT TECHNICIAN based at their head-office in Worcester.
*RESPONSIBILITIES:*
- rebuild and repair/ service of computer hardware
- implementation and repair of computer software
- implementation and maintenance of businesses’ computer and network systems
- installation and setup of VPN and WAN networks
- Advanced networking – routers, access points, switches & firewalls
- troubleshooting and upgrading desktop/workstation and server hardware
*REQUIREMENTS:*
- matric / Grade 12 certificate
- tertiary qualification i.e. A+, MCSE or related IT qualification
- experience of wireless routers, i.e. Mikrotik and Ubiquiti
- an interest in Windows and Linux software
- own transport with drivers license
- 2 to 5 years of comparable experience
- exceptional communication skills
*If your background matches the requirements and you would like to apply, please:*
* click on the Apply button or
* apply online at (www.casupport.co.za/vacancies)(http://www.casupport.co.za/vacancies)
or send your CV to (admin@casupport.co.za)(mailto:admin@casupport.co.za) with IT TECHNICIAN in the subject line
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1133286&xid=1555_254
2y
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