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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
3d
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We are looking for a foreman/site manager to join our growing team.Valid South African ID requiredValid South African drivers license requiredValid Passport required with valid work permit should it be required Brief job specifications and requirements:***Please note that we operate as insurance claims contractors and we attend to tasks such as general maintenance as a result of an incident to complete rebuilds of homes.Manage staffOrder materialsCommunicate with clients on siteProvide instructions and tasks to staff on site in order to get relevant repairs completedPunctualPlanning orientatedKnowledge of building and maintenanceAbility to manage multiple sitesAbility to conduct standard inspections and roof inspections while being able to reference SANS regulationsKindly apply and send your CV through via email ONLY.Email address: recruit.iconicbuilds@gmail.comPlease use reference Site Foreman Jhb
7h
1
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Take your career to new heights,
SUMMARY:
The Admin Assistant will assist in all general Admin tasks.
JOB DESCRIPTION:
Position: Admin Assistant
Location: Sandton, Johannesburg area
Salary: R12,000pm plus benefits
Admin Assistant Position
Are you immediately available for the administration job with your strong administrative skills to take on a full-time position.
This role will be supporting the general operations and projects required in a professional and efficient manner. We need your vibrant personality, excellent command of the English language.
REQUIREMENTS
• Matric, relevant qualifications advantageous
• Computer literate – Word, Excel & Outlook
• Strong process understanding of administrative work relevant processes
• Multi-tasking and Time Management skills
• Good English knowledge with strong communication skills
• Team player
• Ability to work with a wide cross section of people
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.Salary: R12000Job Reference #: Admin8443
8h
1
SavedSave
Take your career to new heights,
SUMMARY:
The Admin Assistant will assist in all general Admin tasks.
JOB DESCRIPTION:
Position: Admin Assistant
Location: Midrand, Johannesburg area
Salary: R12,000pm plus benefits
Admin Assistant Position
Are you immediately available for the administration job with your strong administrative skills to take on a full-time position.
This role will be supporting the general operations and projects required in a professional and efficient manner. We need your vibrant personality, excellent command of the English language.
REQUIREMENTS
• Matric, relevant qualifications advantageous
• Computer literate – Word, Excel & Outlook
• Strong process understanding of administrative work relevant processes
• Multi-tasking and Time Management skills
• Good English knowledge with strong communication skills
• Team player
• Ability to work with a wide cross section of people
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.Salary: R12000Job Reference #: Admin6887
8h
1
SavedSave
Take your career to new heights,
SUMMARY:
The Admin Assistant will assist in all general Admin tasks.
JOB DESCRIPTION:
Position: Admin Assistant
Location: Randburg, Johannesburg area
Salary: R12,000pm plus benefits
Admin Assistant Position
Are you immediately available for the administration job with your strong administrative skills to take on a full-time position.
This role will be supporting the general operations and projects required in a professional and efficient manner. We need your vibrant personality, excellent command of the English language.
REQUIREMENTS
• Matric, relevant qualifications advantageous
• Computer literate – Word, Excel & Outlook
• Strong process understanding of administrative work relevant processes
• Multi-tasking and Time Management skills
• Good English knowledge with strong communication skills
• Team player
• Ability to work with a wide cross section of people
Closing Statement:
• Correspondence will be with shortlisted candidates only.
• Please send up-to-date CV to: james@vacancyscout.co.za
If you do not hear from us within 2 weeks, unfortunately your application has not been successful.Salary: R12000Job Reference #: Admin6774
8h
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Emmarentia Eventide Home – Central DivisionPOSITIONLive in Assistant Centre ManagerPREFERRED REQUIREMENTSMature individual ((35 years
old plus)Basic First Aid knowledge is
recommended.Grade 12Post-matric Qualification in BookkeepingProven experience as an Assistant Manager or related field
in AdministrationExperience in dealing with Finances and Human
Resources matters.Must have strong leadership and administrative skills.Be able to work under pressure and work independently
with minimal supervision.Excellent written and verbal communication skills.
Technical skills (Excel, Outlook and Word.)Valid South African Driver’s License (PDP would be an
advantage)Police Clearance Certificate.RESPONSIBILITIES (inter
alia)Liaise with the Administrator to ensure the smooth
running of the centre at all times. Finance (Month end returns, salaries, recons, banking,
etc.)Manage staff, operations, organizational systems and
policies.Ensure that staff meet program operational goals.Assist in program functions as required, special
events, support the program.Identify, evaluate and propose solutions to program
areas that need special attention.Supervise, train and evaluate
staff progress and provide ongoing supervision.Housekeeping duties.Implement TSA Policies and
Procedures.Ensure that reports are
submitted in time.Performs any other duties as
specified by Management.PROJECTED
REMUNERATION PACKAGER8
960.00 – R10 976.00 per month R4500
cost to company (living in a full one bedroom plus meals)Pension
plan after probation periodSTART
DATEASAPSUPPLY
COMPLETE APPLICATIONS TO:Email: Emmarentia@saf.salvationarmy.orgShould you receive no communication from this office
within 10 days after you submitted your application you unfortunately were not shortlisted.Thank you for the interest shown.
Closing
Date: 25 May 2024
8h
1
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
3d
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Our Client a Global Tech firm is seeking a Senior Services Owner - Networks to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.The role of Manager, Network Engineering is a management role responsible for overseeing a team of network engineers and specialists in designing, implementing, and maintaining a robust and efficient network infrastructure. This role requires a combination of technical expertise, managerial, and project management abilities. This role plays a pivotal role in ensuring network reliability, security, and performance while fostering a collaborative and innovative team environment.Key Roles and Responsibilities:Leads and manages a team of network engineers, and specialistsProvides guidance, mentorship, and performance management to ensure team successCollaborates with the team to design and architect network solutions, including LAN, WAN, data centre, and cloud networksEnsures that network designs align with business requirements and industry best practicesProvides technical guidance and oversight to team members during the design, configuration, and implementation of network solutionsReviews and approves network designs and configurationsOversees the deployment, configuration, and maintenance of network devices, including routers, switches, firewalls, load balancers, and wireless controllersLeads and oversees network-related projects, establishing project plans, allocating resources, and ensuring projects are completed on time and within scopeCollaborates with cross-functional teams, including systems administrators, security teams, application developers, and business stakeholdersThe Senior Services Owner is responsible for ensuring the continuous availability and operation of the Network.Work very closely with the NaaS provider to ensure all issues with the network are resolved timeously and that network related projects are delivered on time within budget.An expert in the operations of digital solutions for Networking and they partner closely with the Enterprise Architect to research and identify potential value adding solutions.Contribute to the specification and planning for other digital solutions in the CCBA environment.Partners very closely with the leaders and process experts involved in the provision of Network services.Create and maintain a roadmap of all IT projects and initiatives for their IT domain and manage the resourcing, deployment schedules, and interactions with other role-players.creates a plan for the continuous and efficient running of the Network and they establish and maintain close relationships with all suppliers and vendors responsible for providing the support and maintenance for specific technology components in the Network domain.The Senior Service Owner owns the operational IT budgets for his or her domain and annually they plan the necessary CAPEX for initiatives and projects and the OPEX to keep the technologies
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODY2OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779557&xid=1108_178668
8h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
3d
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Job Purpose:To be a National Support function to the Wholesale and Retail FMCG merchant teams is stores to fulfil an experienced Buyer role within the procurement team and be responsible for sourcing, acquiring and negotiating competitive prices and products from suppliers on a National level.Duties & Responsibilities:Negotiating better prices and terms with current suppliers, key focus on increasing of rebates and range;Forecasting of stock;Reducing levels of aged stockIncreasing the supplier base poolNegotiating better prices and terms with current suppliersHandling new product development and trialsMS Office literate (including knowledge of an ERP system)The successful candidate must meet the following requirements: 3 - 5 years experience within a similar or same role / specialist role;2 - 4 experience is retail business and understanding of the sectoral determination act 9, applicable to the Wholesale and Retail sector; Have a strong employee relations focus, proven knowledge of South African labour legislation and, Degree in HR/ Labour Law or equivalent (NQF 8) will be advantageous; Have their own car that is reliable as well as possess a drivers license. Willing to be based in Vryburg at the Regional office and travel to stores allocated, including Kuruman.Willing to work retail trade hours aligned to the business needs, which includes Saturday work and some public holidays.Desired behavioural abilities:Demonstrated ability in working in a fast-paced environment and achieve above average results;Must possess excellent verbal and written communication skills and the ability to negotiate, persuade, sell, and resolve conflicts; Proven leadership abilities to support the operational team; Able to communicate with, engage and influence senior stakeholders Regional Management team; Show respect and consideration for colleagues; Ability to handle pressure and deliver results under pressurised circumstances;Overall Team Player to support the Operational Environments;Be attentive to the Environment, industry trends and have high levels of attention to detailExperience in our Industry (Wholesale and Retail) in a Client centric approach and skills with a sense of urgency; Be able to perform at an optimum level under pressure for extensive lengths of time and adapt Able to generate above average results within a demanding and pressurised environment; Planning and Organising skills; Coping with pressure and setback; Persuading and Influencing management with confidence and reference to the law; Entrepreneurial and Commercial thinking; Self-starter that can adapt quickly. Strong attention to detail especially in reports. Presenting and Communicating Information; Well-spoken in English and the following languages will be advantageous: Afrikaans / African Language from the area; Exceptional interpersonal skills; Excellent Communication skills.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE3OTU5OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1767744&xid=1109_179598
3mo
1
A leading Pump company is in search of an External Sales Representative in the Northriding, Randburg area.
The ideal candidate will be someone that has got a customer network in the industrial / food and beverage space and also has been exposed to selling equipment in the chemical type industries ( water treatment, chemical manufacturing,) This person would have to have need to be technically strong, able to operate pump selection software and have the ability to confidently do their own pump selections.
* Applies an aggressive sales plan, formulated in conjunction with the MD, to achieve sales, profits and growth budgets.
* Carries out sales visits to customers in accordance with the sales plan and provides advice/support to customers on a range of Company products, attempting to match customer needs with engineered solutions.
* Promotes service, spare parts and contract functions.
* Analyses sources of tender information and future projects and follows up on leads.
* Prepares sales, competitor reports and paperwork to satisfy Head Office and customer requirements.
* Provides input to the sales team, attends Sales meetings, and completes written and verbal reports as required by Senior staff.
* Ensures all pricing policies are followed and ensures compliance with company’s Environmental Health & Safety and Quality Assurance policies and procedures.
* Prepares mail outs for new product information and updates.
* Any other duties as required/determined to assist functionality of the business.
The suitable candidate must have knowledge of the below pump technologies, this would mean understanding how to select the correct pump for the application.
*Hygienic and sanitary pumps*
* Rotary Lobe Pumps
* Screw Pumps
* Centrifugal Pumps
* Air operated diaphragm pumps
* Peristaltic pumps
*System Knowledge*
* The candidate would need to know how to select a pump when there are viscous liquids and products which need to be pumped at high temperatures.
* Understand system design in terms of piping systems (calculate friction loss, system head pressure, absorbed power, calculate Net Positive Suction Head, understand the “First Principles etc.)
*Sales*
* *Have a track record in pump sales*
* Be able to prospect and cold call
* Be organised in terms of sales planning (disciplined with call cycles and routines, pipeline management, sales forecasting)
* Demonstrated experience in a sales/marketing capacity, with exposure to business management principles, preferably in an engineering environment. An understanding of the pump industry, combined with qualifications in the field of management/marketing/engineering, or a sound mechanical and mathematical aptitude is desirable.
* Must be an excellent communicator, with highly developed negotiation, sales and marketing skills, and a genuine commitment to customer service.
* Must possess a capacity for developing creative solutions to busin
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1OTg4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243648&xid=1555_55988
2y
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*Reference: PS009622-JL-1*
A well-established international engineering company needs the above to join their team based in Gauteng to manage, develop and contribute to the company’s continued growth in African regions.
*Minimum requirements for the role:** *
* Minimum HND Chemical Engineering or related is essential.
* 3 - 5 years’ relevant experience within the Minerals Processing Industry or related is essential.
* Previous experience working in African countries is essential.
* Excellent written and verbal communication and presentational skills are essential.
* Computer literacy is essential with good working knowledge of Microsoft Office.
* The successful candidate must be willing to travel into Africa when required to do so.
* Must have a valid driver’s license.
* *E-mail CVs to *(jeff@talentsphere.world)(mailto:jeff@talentsphere.world)
*The successful candidate will be responsible for:*
* Assisting with identifying areas of improvement and conduct test campaigns in order to optimise equipment efficiencies.
* Providing technical assistance during commissioning, installation, maintenance and operation stages.
* Implementing plans to increase competitive share in the market.
* Maintaining good product knowledge to ensure all benefits are communicated to customers.
* Preparing and delivering technical presentations to existing and prospective customers.
* Attending and participating at exhibitions and events.
* Conducting market related research on new industries and products.
* Establishing and maintaining relationships with customers and key stakeholders.
* *E-mail CVs to *(jeff@talentsphere.world)(mailto:jeff@talentsphere.world)
*Salary package, including benefits, are highly negotiable based on level of experience.
Should you not hear from us within 2 weeks, please consider your application unsuccessful.*
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MDk0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243726&xid=1555_56094
2y
1
*Reference: PS009625-CH-1*
A well-known global chemical manufacturing company requires the above to manage and drive their key accounts identifying customer and brand requirements on a strategic business level.
*Minimum requirements for the role:*
* A tertiary qualification is preferred but not essential for the role.
* Previous experience having worked in an Internal or External Key Accounts role liaising and management customers is essential for the role.
* Previous experience having worked with in the polymer and or plastics or related industry is preferred for the role.
* Must have a proven demonstrable track record in successful sales and key account management.
* Should have experience working autonomously and working across a matrix organization.
*The successful candidate will be responsible for:*
* Managing and driving their key accounts identifying customer and brand requirements on a strategic business level.
* Communicating with existing customers and managing accounts to ensure customer satisfaction.
* Identifying new business opportunities and developing our market.
* Defining and implementing customer action plans for both existing accounts and with a view to developing opportunities with new customers.
* Coordinating and ensuring resolution of customer complaints in conjunction with the quality and operations personnel.
* Tracking performance by customer, key account, and product, reporting information accurately and timeously.
*Salary package, including benefits, is highly negotiable depending on experience gained.*
R
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2MTU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243756&xid=1555_56157
2y
1
SavedSave
Cell C is currently recruiting for an experienced and qualified Senior IP Transport Specialist to join our team.
To plan the national IP MPLS & Mobile Backhaul and international Transport networking systems within Cell C. Ensure the evolution of all IP MPLS and MBT/CTN IP/MPLS network systems through the management of best practice system planning and design.
*Main Responsibilities**Planning and performance - Nationally*
* High Level design IP MPLS & MBT/CTN and international Transport network
* Low Level design for IP MPLS & MBT/CTN and international Transport network.
* IP/MPLS and Mobile Backhaul capacity planning requirements
* Plan and test redundancy and diversity of IP MPLS & Mobile Backhaul and international Transport networks.
* Measure IP MPLS & MBT/CTN and international Transport network quality and performance and develop performance indicators
* Maintain IP MPLS & MBT and international Transport network capacity and performance within network KPI’s
* Provide regular capacity forecasts and strategic network master plans
* Introduce new IP MPLS & MBT/CTN and international Transport features or parameters into the network
* Maintain grade of service within network KPI’s
* Plan the hand over to the operations department for implementation
* Ensure the constant optimisation of the Infrastructure.
* Ensure best practise planning methodologies are used for optimal network design.
* Notify senior management in advance of “end of life equipment” and necessary steps to safeguard operations.
*Technology Evaluation*
* Ensure regular technology evaluations and pilots where appropriate.
* Research new technology and trends within IP MPLS & MBT/CTN and international Transport Networks
* Ensure knowledge transfer to the operations sections.
* Define the engineering requirements for the new elements that will be added to the existing IP MPLS & MBT/CTN and international Transport Network.
* Devise the planning strategy for the evolution of the IP MPLS & MBT/CTN and international Transport network
* Strategically identify and recommend the procurement of new and or upgraded technology to support the organizational network strategy
* Assist the RFP department with the Evaluation of the cost implications of the new technology elements.
* Plan the technology trials and ensure the correct usage of the technology to evaluate the outcome of such trials.
* Investigate, evaluate and request the procurement of tools for supporting any IP MPLS & MBT/CTN Transport planning initiatives.
* Plan ROI of all new IP MPLS & MBT/CTN Transport elements to company standards
*Report generation*
* Provide reports to the business on the Performance and Quality of the radio network
* Report on improvements
* Submit information for the Board Report
* Compile problems encountered reports
* Research and submit special reports when required
* Weekly Capacity and utilization reporting
* Weekly network health report
* Quarterly diversity/redundancy testing
* Weekly update on IP MP
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjExX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243389&xid=1555_55611
2y
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SavedSave
Cell C is currently recruiting for an experienced and qualified Optical Transport Specialist.
To conduct planning and implementation for National Core Transmission networks (DWDM & SDH) and provide transport layers services based on the Roaming network, Core network, IT, billing and 3rd party requirements.
*Main Responsibilities**Overall Accountability *
* Scope National Core Transmission to include Roaming network, Billing, core and IT
* Conduct high-level & Low-Level National SDH planning
* Conduct high-level & Low-Level National OTN (DWDM) planning
* Develop methods of procedure for implementation
* Ensure and oversee implementation
* Quality acceptance of the project
* On site and remote support and troubleshooting nationally
* Maintain grade of service within network KPI’s
* Support of regional Transmission teams
* Manages vendor performances based on contractual obligations
* Manages escalation of faults with vendors and informs all stakeholders of status
* Participates in the development of goals, work plans, timelines and implementation approaches
* Regional and national escalation of faults
* Measure Core, Aggregation and SDH Transmission network quality and performance and develop performance indicators
* Maintain Core, Aggregation and SDH Transmission network capacity and performance within network KPI’s
* Introduce new Core, Aggregation and SDH Transmission features or parameters into the network
* Ensure best practise planning methodologies are used for optimal network design.
* Notify Senior management in advance of “end of life equipment” and necessary steps to safeguard operations.
* Ensure the constant optimisation of the Infrastructure.
*Technology Evaluation*
* Ensure regular technology evaluations and pilots where appropriate.
* Ensure knowledge transfer to the operations sections.
* Define the engineering requirements for the new elements that will be added to the existing Core, Aggregation and SDH Transmission Network
*Vendor Management*
* Monitor the vendors performance based on contractual obligations and drive the vendors’ performance to achieve the target
* Monitor and report on vendors performance at a working and functional level
* Drive the vendors to perform the functional roles based on agreed scope of agreements and drive for efficiency
* Provide performance feedback and drive improvements
*Report Generation*
* Generate reports on transmission network architecture.
* Ensure all activities are accurately and timeously recorded.
* Ensure all recording of performance data are accurately done.
* Compile weekly and monthly reports on all activities as well as monthly reports detailing the utilisation and incurring costs for transmission infrastructure including links
*Perform any other related duties as requested by Management.*
*Minimum Qualification*
* NQF 6 level
* University Degree in Engineering / Computer Science / Telecommunications with the relevant telecoms experience. Higher qualification is an advantage.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1NjEyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243390&xid=1555_55612
2y
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Title: Program Director, Zimele
Reports to: Country Director, South Africa
Location: Johannesburg, South Africa
Travel: Up to 30%, local travel within South Africa, occasional travel abroad
Grade: 11
TECHNOSERVE BACKGROUND
TechnoServe (www.technoserve.org) is a non-profit, economic development organization with sustained commitment to its 50-year old founding mission to work with enterprising men and women in the developing world to build competitive farms, businesses, and industries. We are business development specialists, assisting farmers and other entrepreneurs in 29 countries, increasing their access to information, capital and markets. The increased income our clients derive enhances resilience and prosperity for their families and communities.
POSITION DESCRIPTION and responsibilities
The role of the Program Director of the Anglo American Zimele program, which is funded by Anglo American, entails the management of one of the largest local economic development (LED) projects in South Africa. The program delivers transformative economic change in some of the poorest parts of South Africa by supporting local enterprises grow their businesses to the next level.
The desired individual will be a high quality manager who can direct a large and diverse team of around 60 people, a compelling leader who can articulate the vision for the program, a strategic thinker who can predict challenges and build plans to overcome them, an individual with exceptional people skills who can engage a diverse set of stakeholders to build consensus, and someone who understands, and can build, robust procedures to deliver operational and financial excellence. The candidate will need a deep commitment to economic development and poverty reduction.
TechnoServe delivers the Enterprise, and Supplier Development initiative through a network of hubs, operating under the brand name of Anglo American Zimele. In the first phase, the program exceeded it’s 10,000 jobs supported target and was awarded an extension to continue delivering the program on behalf of Anglo American In this second phase, the hubs operate in Mogalakwena, Rustenburg, Amandelbult, Sishen, and Kolomela, Far Eastern Limb and Polokwane. TechnoServe is employing a team of 6 or 7 staff to operate each hub. The hubs deliver business acceleration and workforce development services (training, mentorship, access to finance, linkages to markets, etc.) to eligible entrepreneurs within a 50-kilometer radius of the hub through unique program pillars.
The Program Director manages a high-caliber program management office (PMO) to support the Hubs and deliver a program of outstanding quality in a consistent way within the time framework as per the contract with our client.
The Program director is responsible for the program strategy and approach and he/she works closely with the Deputy Director/Operations Manager role, who supports the program roll out on a tactical level. To provide the context, the following
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Accountable for team operations and planning to achieve overall agreed work program commitmentsProvide expert strategic evidence based advice on highly complex strategy proposals, initiatives and issues to support informed decision making, and strategy developmentAccountable for the content, accuracy, validity and integrity of advice providedResponsible for overseeing staff in the department and to assign tasks and manage the workloadHas an autonomy and independence to determine day to day work priorities, deploy resources and allocate dutiesNegotiate matters related to area of responsibility and make decisions in relation to the quality of workResponsible for methods and approaches on how to achieve business outcomesFully accountable for the content, accuracy, validity and integrity of advice providedMakes decisions and acts within business core values, strategic plans and priorities, delegations, and business frameworks and guidelinesMonitor and manage risks and opportunities to deliver significant priority strategiesAccountable and responsible for the effective management and use of human, financial and other resources within set budgetResponsible for making regular presentations to clients, executives and others involved in project proposalsREQUIREMENTS An Honours degree in Marketing, Business Administration or in a relevant fieldA Masters degree would be advantageous5 years experience in a managerial positionExperience as a Senior Strategist ManagerGood public speaking skills and good problem–solving skillsMust have good analytical and decision-making skillsMust have good project management skills and the ability to motivate and lead a team
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