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1
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The conversion of data to quality sales using sound sales techniques and best business practices.
* *1. Achieve Targets*
* Achieve individual sales target for Gross Additions
* Achieve individual sales target for Upgrades
* Achieve weekly and monthly call stats
* *2. Handle Inbound Calls*
* Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives
* Seize opportunities to upsell products when they arise
* Route calls to appropriate department
* *3. Cold calling*
* Ability to acquire new customers
* Ability to up-sell and cross-sell
* Ability to conduct effective research into a client prior to making contact
* Ability to meet the number of customer meetings required as set out in the KPIs
* *4. Customer Relationship Management*
* Responsible for developing relationships with existing customers
* Maintain and grow existing client base
* Conduct customer account analysis
* Maintain, build and service relationships on a regular basis
* Ability to retain out-of-contract and renewable customers
* *5. Query management*
* Identify, address, and resolve concerns / queries
* Provide regular and prompt feedback to clients in a timely manner
* *6. Reporting*
* Provide accurate forecasting on weekly and monthly sales pipelines
* Provide daily activity and sales report
* Up-to-date reporting on marketing leads provided
* Reports to be submitted within the time frames required
* *7. Processes and Procedures*
* Ensure all policies and procedures are adhered to
* Ensure all interactions are captured on the relevant systems in the approved manner
* Matric / Senior certificate
* At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment.
* Must have 1 year experience within an inbound/outbound contact center environment with a proven track record
* Must have knowledge of the Mobile Telecommunications environment
* Proficient with Microsoft Office
*Desirable Qualifications *a*nd Experiences*
* Mobile product and industry knowledge experience advantageous
*BEHAVIOURAL AND COMPETENCY REQUIRED*
* Sales skills
* Strong business acumen
* Excellent presentation skills
* Excellent communication skills (written and verbal)
* Decision making skills
* Excellent interpersonal skills
* Time management skills
* Ability to formulate, set and manage goals and objectives
* Ability to cope with high pressure levels and manage stress effectively
* Excellent telephone and email etiquette
* Strong relationship building, account planning and process competence skills
Salary: R9000 with lucrative commission.
Cellphone allowance.
Car allowance.
* Matric / Senior certificate
* At least 1 year experience as a B2B Telesales agent or similar position in the customer service or sales environment.
* Must have 1 year experience within an inbound/outbound contact
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ5NDY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235948&xid=1555_49468
2y
1
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The Purpose of this banker is to deliver exceptional experience and education to Premier clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles Experience: 5 to 7 years experience in a Banking, Investment, Financial Planning, Wealth Management, and client facing environment of which 1 - 2 years ideally at a junior specialist level Experience in analysing and interpreting complex personal and juristic financial statements. Experience in providing tailored wealth management solutions with extensive knowledge in Fiduciary and Estate Planning. Preferably willing to work in a complex environment with multiplayers. Knowledge Required: Full understanding of money management principles Sound working knowledge of required business-related systems Sound working knowledge of Banking and Financial Services Regulatory requirements Knowledge on wealth management creation and accumulation Wealth protection/risk knowledge Excellent project management skills and able to plan and organize work independently Proven track record in servicing a portfolio of clients and in acquisition of new relationships Excellent knowledge of global financial markets and current affairs Ability to match client needs with appropriate product solutions Sound knowledge of the Banks risk and other mandates to ensure exercising good commercial judgment while representing the Banks and the shareholders interests always Qualifications: Relevant educational and professional background. Degree in Finance, Economics or Accounting. FAIS Accreditation Required
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0MjI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1228073&xid=1108_64228
2y
1
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To support the business in driving the strategic objectives through the delivery of innovation, process compliance, improved productivity and the improvement of customer experience across store operations.
*Job Objectives:*
* To reduce customer complaints by developing a correctly empowered Operations management team to resolve complaints.
* To reduce process, procedure and administration in stores without increasing risk to the business.
* To continuously improve operational loss prevention actions with the input of all relevant stakeholders.
* To continuously improve effectiveness of communication to stores. Manageable volumes, standard formats and better understanding and execution in stores.
* Develop sound relationships with all sector of the business to ensure effective operational delivery and execution of new business projects.
* To monitor and report on customer service drivers with the aim of identifying trends and identifying opportunities
* To continuously drive and implement initiatives that improve customer experience in stores
* To achieve agreed financial objectives (budget, benchmarks)
* To lead projects around business innovation, capacity expansion, acquisitions and any other business diversifications required to sustain the business cycle.
* To evaluate the successful delivery of strategic or tactical business initiatives by performing pre and post project evaluations in accordance with the project objectives and feasibilities.
* To partner with stakeholders to drive the strategic objectives of the Business within Store Operations
* To provide operational input across various business departments that enhances productivity, efficiency and drives an improved customer experience in stores
* To provide support to the Head of Store Operations in preparing and providing input to strategic documents, business reports and other business related requirements
* To develop and lead the Business Process Team to deliver on the departments objectives
*Qualifications and Experience:*
* 3 year relevant qualification in Business Management (Essential)
* 10 years management experience in implementing cross functional projects in a retail operations environment (Essential)
* Successful track record in business process re-eingeering
* Successful track record in change management
*Skills, Abilities and Job Related Knowledge:*
* Knowledge of all relevant Clicks business processes, policies and procedures
* Retail and business acumen
* Business info systems
* Financial management
* Supply chain management understanding
* People management
* Change management
* Analytical skills
* Planning/organising skills
* Leadership skills
* Interpersonal and influencing skills
* Management reporting skills
* Design, development and re-engineering of business processes skills
* Financial management skills
*Competencies:*
* Creating and innovating
* Formulating strategies and concepts
* Adapting and responding to change
* Entrepreneurial and commercial
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzEzNjc3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1155948&xid=1555_13677
2y
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