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1
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Call Centre AgentArea; Cape TownSalary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is providedOur client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be target driven and money hungry.Candidates must be willing to cold call - Leads are provided Minimum Requirements Reliable transport to and from work1 year sales experience1 year customer service experiencePrevious call centre experience would be a advantageGood command of the English language Ability to speak diffrent languages would be a advantageTarget driven and money hungry
https://www.jobplacements.com/Jobs/C/Call-Centre-Agent-Cape-Town-1265338-Job-Search-2-24-2026-3-14-28-AM.asp?sid=gumtree
1mo
Job Placements
1
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Job Title: Inbound Call Centre AgentLocation: Cape Town, Western Cape, South AfricaEmployment Type: Full-timeJob SummaryWe are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high standard of service while maintaining company policies and procedures.Key ResponsibilitiesAnswer incoming calls promptly and professionallyAssist customers with inquiries, complaints, and service requestsProvide accurate information about products, services, and processesResolve customer issues on first contact where possibleEscalate complex queries to the appropriate department when necessaryCapture and update customer information on internal systemsMaintain detailed records of interactions and transactionsMeet daily, weekly, and monthly performance targets (KPIs)Adhere to quality assurance standards and compliance requirementsDeliver excellent customer service and build positive customer relationshipsMinimum RequirementsGrade 12 / Matric certificatePrevious call centre or customer service experience (preferred)Strong verbal and written communication skills in English Good listening and problem-solving skillsBasic computer literacy (MS Office and CRM systems)
https://www.jobplacements.com/Jobs/I/Inbound-Call-Centre-Agent-1275065-Job-Search-03-25-2026-03-00-16-AM.asp?sid=gumtree
3d
Job Placements
1
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Were looking for an experienced agent to do outbound cold calling from home.What you will do: -Make outbound calls from a provided list -Follow a simple script Identify interest and capture details -Update a basic tracker daily What you wont do: -Close sales -Handle complex objections Requirements: -Clear English -Reliable internet, Backup power, laptop or computer and quiet workspace -Comfortable with cold calling -Willingness to learn and take feedback Pay: R4,500/month - Target based environment Growth opportunities available based on performance. Job Types: Full-time, Part-time, Temporary Contract length: 6 months WorkAVAILABLE TO START IMMEDIETELYLocation: Remote
3h
City Centre1
My client a leading and well-known company based in Cape town requires the services of a Call Centre / Collections Supervisor as soon as possible.Main function of this position is to maximise collections, manage/reduce the arrears, and minimise losses to the Company. In addition, this position focusses on coaching, mentoring & training the Collection Agents and monitoring their performance to set targetsKey Results Areas CollectionsEnsure effective execution of approved collection strategies and develop and implement operating plans to support these strategies.Set and drive team and individual monthly, weekly, and daily targets and KPIs to effectively manage performance levels.Ensure that Collectors negotiate effectively with customers in line with payment amount as per terms of mandated campaigns.Set monthly collection incentives.Identify & resolve system queries relating to collections & debtors book.Ensure effective queue management.Drive the resolution of FPDs, Trace and PC queues via the branches.Conduct regular QA audits per Agent and develop action plan to improve performance.Ensure that weekly and monthly performance reviews are conducted, and action plans formulated to improve performanceExternal CollectionsEnsure unresolved outstanding balances are promptly handed over to the External Debt Collectors.Monitor and measure progress made with collection matters that are handed over.Resolve queries from External Debt Collectors timeously.Generate monthly external vendor invoices for sign-off by the Department HeadOptimization of work processesBe the escalation point for complaints and regulatory referrals and assist in the timely resolution of customer queries.Follow up, collaborate, and build partnerships with internal stakeholders (BMs, Sales, Credit Clerks & Service Specialist) to achieve shared objectives.Design and document internal credit collection processes.Improvement / Innovation
https://www.jobplacements.com/Jobs/C/Call-Centre-Collections-Supervisor-Northern-Suburb-1276063-Job-Search-3-27-2026-12-14-30-PM.asp?sid=gumtree
2h
Job Placements
1
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Quality Assurance Agent Mango5 has an exciting new campaign, and we are seeking a highly meticulous and focused Quality Assurance Agent. The quality assurance agent will support the campaign to ensure that sales agents comply with our quality standards, regulatory compliance and the approved script. This will include:
Verifying sales calls
• Search for and listen to call recordings.
• Verify converted sales calls and allocate any incorrectly captured information to the supervisor or sales agent based on criteria set out.
Conducting overarching quality assessment tasks
• Assess and score agent calls based on criteria (e.g. compliance, accuracy of information provided to the customer, professionalism, etc.).
• Identify strengths, opportunities for improvement, and any compliance violations in customer interactions.
• Conduct and complete investigations as and when required and provide reporting based on findings.
• Provide detailed, insightful and constructive feedback on evaluations.
• Enter quality assurance (QA) data into spreadsheets to track scores and trends.
• Adhere to high levels of quality standards and meet monthly QA targets.
Contribute to continuous improvement of quality in the unit
• Conduct weekly feedback sessions with team leaders to discuss individual and team performance.
• Proactively communicate internally with key stakeholders and management concerning quality issues, improvement initiatives, and overall performance.
• Provide team leaders and managers with weekly/monthly combined assessment reports based on the errors made and discuss performance.
• Provide coaching and training to ensure that product knowledge is continuously developed and that the required standard for product knowledge is maintained.
This role has the following requirements:
Qualifications
• Matric certificate or equivalent.
Experience
• QA experience in a call centre environment preferred.
• Minimum of 2-years call centre experience in long term insurance.
Skills and behaviours
• Ability to work with minimum supervision, adapt to a changing environment quickly and think independently.
• Strong interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Demonstrate attention to detail and accuracy in work, especially in composing, typing, proofing, establishing priorities and meeting deadlines.
• Results driven, strive to exceed goals, and motivates themselves and others to achieve positive outcomes.
• Communicates effectively both verbally and in writing with managers, colleagues and individuals inside and outside the organisation.
• Exhibit a professional manner in dealing with others and work to maintain constructive working relationships.
Ability to handle multiple tasks in a production-driven environment.
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R7000
• Additional commission and in...Salary: RMin salary: 7000.Job Reference #: 201130
1y
Mango5
1
SAHoldingsPtyLtd is a dynamic financial consultancy that specializes in securing rapid funding solutions for our clients. Due to a significant increase in successful loan applications, we are urgently seeking a reliable and detail-oriented Financial Agent to join our Cape Town team.This is a critical in-house role focused on the administrative and logistical side of our client funding process.Your Role:You will be responsible for managing the receipt and immediate onward transfer of client loan funds. When a client's loan is approved, the funds will be disbursed directly into a dedicated business bank account which you will oversee. Your primary function is to receive these funds and process them according to our internal protocols for final client payout. This is not a sales or cold-calling position.What We Offer:A fixed monthly salary plus a generous performance-based commission, Starting at R15,000 to R20,000.Full-time, in-office position in a professional Cape Town City Centre environment.Comprehensive training on our internal financial processing systems.A clear path for growth within a rapidly expanding company.Requirements:Must be a South African citizen with a valid South African ID or Smart ID Card.Must have a clean credit record and be able to pass a stringent financial background check.Impeccable integrity and trustworthiness are non-negotiable.Must have a personal bank account in good standing that can be used to set up the dedicated business account for our operations.High level of attention to detail and the ability to handle financial information with complete confidentiality.How to Apply:To be considered for this position, you must consent to a full background and credit check. Please reply to this ad with the following information to begin the mandatory pre-employment screening and email your documents to saholdingsptyltd@proton.me:1. Your Full Name and ID Number.2. An updated CV/Resume.3. A certified copy of your South African ID.4. Proof of Bank Account (e.g., a recent bank statement showing your name, account number, and bank details). This is required for our mandatory payroll and compliance verification.5. Your contact number and a professional email address.email your documents to saholdingsptyltd@proton.me
6d
City CentreSavedSave
Our company is looking for self motivated and highly driven Experienced
Sales Agents!
We are looking for confident individuals to join our Sales Team.
Are you a great communicator, sales driven and hungry to achieve?
The successful applicant must be responsible, organized and EXCELLENT at communicating.
Skills
/ Requirements:
Matric Certificate
English Language & Afrikaans Proficiency-Xhosa -3rd
language welcome
Computer Literate (Microsoft Office, Outlook);
Minimum of 1-year Call Center experience or 1-year Debt Review
experience a must
Able to identify customer’s needs and requirements
Excellent Communication Skills (both verbal and written)
Excellent telephone skills
Customer orientated confident and highly motivated self starters
A pro-active team player - works well in a team and contributes
to the team success
Available immediately
Basic plus commission structure
Weekly/Monthly Incentives and perks!
Please e-mail your CV. to: Lesl@creditmatters.co.za
24d
City Centre1
IntroductionNuvora Tutors is a recruitment agency partnered with private schools across China, South Korea and Singapore. We place individuals in online English teaching positions and provide full support throughout the entire process. See a list of perks:We offer competitive pay of R15,000 to R32,000 per monthWe provide full guidance through every stage of the assessment processWe work around your availability with full time and part time optionsWe are rated 5 stars on Hellopeter and TrustpilotDuties and ResponsibilitiesYou are required to conduct online English lessons with students at private schools in Asia from your home. Lessons are conducted remotely via video call during scheduled hours.Desired Experience and QualificationsYou do not need previous teaching experience — we guide you through everything. However to qualify you need to:Be a fluent and professional English speakerHave a reliable internet connection and a quiet workspaceApplication ProcedureTo apply, send your CV to hr@nuvoratutors.com or contact us via +27 68 561 5167. Shortlisted candidates will be contacted for an interview where the full process will be explained.Optional applying portal: https://www.nuvoratutors.com/online-teacher-south-africa
11d
1
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Customer Service Agent Mango5 has an exciting new campaign, and we are seeking a personable, customer centric and service driven Customer Service Agent. The customer service agent will be responsible for addressing inbound customer calls that are not complaints nor policy change requests. This individual will mostly be dealing with potential new customers that may want to purchase the policy.
Their duties will include:
Describe the product benefits and features to potential customers
• Describe the product to potential new customers.
• Answer potential customers questions regarding the product to be taken to market.
• Let customers or clients know about additional product features and benefits.
• Continuously learn about the companys products/services and remain up to date with any changes.
Convert potential customers into leads
• Convert customer queries that are received into sales leads.
• Meet personal sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
Escalate/solve any challenges and issues that customers are raising
• Identify common issues raised by potential customers related to the product or business.
• Investigate and solve customer problems.
• Escalate customer problems that need to be solved at a more strategic level.
• Meet with management to discuss possible improvements to the companys customer service.
This role has the following requirements:
Qualifications
• Matric Certificate
Experience
• A min of 1 year proven customer support experience or experience as a Client Service Representative.
Skills
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication skills.
• Ability to multi-task, prioritize and manage time effective
Working Hours :
• Monday to Friday: 8am to 5pm
Remuneration:
• Monthly basic: R6500
• Additional commission and incentive earnings.
Benefits:
• Medical Insurance
• YouAssist Access to emergency response, trauma and home assist
• Internal LMS access to online courses to aid with professional, writing, and personal development
Email your latest updated CV to recruitment@mango5.co.za. Please note that due to the high volume of CVs received only shortlisted applicants will be contacted. Should you not receive communication from our office within two weeks of submission, kindly consider your application unsuccessful for this position.
We will keep your CV on file and re-establish contact with you should opportunities in line with your expertise become available in future.Salary: RMin salary: 6500.Job Reference #: 201129
1y
Mango5
1
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Job Title: Talent Acquisition Specialist – BPO (Financial Services)Location: Sea Point, Cape TownDepartment: Human Resources / People OperationsEmployment Type: Full-TimeSalary: R15,000 per monthAbout the Company:Cloudhub Networks (Pty) Ltd. is a leading BPO provider in the financial services sector, supporting global clients with innovative solutions. We are committed to attracting top talent, building strong teams, and creating an engaging, high-performance culture that drives business success.Position Overview:We are seeking a Talent Acquisition Specialist with experience in the BPO and financial services industry to manage end-to-end recruitment. The ideal candidate will source, attract, and hire high-caliber talent while ensuring an excellent candidate experience and partnering closely with operations and client-facing teams.Key Responsibilities:Manage full-cycle recruitment for BPO operations, including financial services roles, call center agents, and corporate support functions.Source, screen, and interview candidates using a variety of methods, including job boards, social media, referrals, and networking.Build and maintain talent pipelines for current and future hiring needs.Collaborate with hiring managers and operations teams to understand role requirements and recruitment priorities.Coordinate candidate assessments, interviews, and offer processes.Ensure compliance with labor laws, internal HR policies, and client contractual requirements.Maintain recruitment metrics and reports to track hiring efficiency and quality.Promote the company’s employer brand and enhance candidate experience across all touchpoints.Required Skills and Qualifications:Bachelor’s degree in Human Resources, Business Administration, or related field preferred.Minimum 3–5 years of recruitment experience, preferably in a BPO or financial services environment.Strong knowledge of recruitment best practices, sourcing strategies, and selection techniques.Proficiency with applicant tracking systems (ATS) and HR software.Excellent communication, negotiation, and interpersonal skills.Ability to manage multiple roles and priorities in a fast-paced environment.Preferred Qualifications:Experience recruiting for both operational and corporate financial services roles.Understanding of BPO operations and client service expectations.Knowledge of South African labor laws and HR compliance standards.Exposure to employer branding and recruitment marketing initiatives.Why Join Us:W
https://www.executiveplacements.com/Jobs/T/Talent-Acquisition-Specialist-1272368-Job-Search-03-17-2026-03-00-19-AM.asp?sid=gumtree
11d
Executive Placements
1
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Key ResponsibilitiesSales Team LeadershipLead, manage, and develop a large in-office sales team to achieve daily, weekly, and monthly sales targets.Build and maintain a high-performance culture focused on accountability, productivity, and results.Coach team leaders and sales agents to improve performance and drive continuous development.Manage performance through regular reviews, feedback, and performance improvement plans where required.Operational ManagementEnsure sales operations run efficiently in a fast-paced environment with high activity volumes.Monitor daily performance metrics, call volumes, conversion rates, and sales targets.Implement and maintain effective sales processes and operational controls.Work closely with workforce management, training, and quality assurance teams.Performance & Process ManagementEstablish clear processes and ensure teams adhere to operational and compliance standards.Use performance data and reporting to identify improvement opportunities.Drive operational discipline and consistency across multiple teams and team leaders.People & Culture ManagementManage large groups of employees and maintain engagement in a high-pressure environment.Resolve escalations and support team leaders with employee management.Promote a collaborative and resilient team culture.Stakeholder CollaborationWork closely with operations, HR, training, and commercial teams to support business objectives.Ensure alignment between sales goals and operational delivery.Minimum RequirementsExperience810 years of sales experienceAt least 5 years managing large sales teams in a call centre or high-volume sales environmentProven experience managing team leaders and large groups of employeesStrong experience in process management and operational sales environmentsKey Skills & CompetenciesStrong leadership and people management skillsAbility to manage large teams in fast-paced environmentsExcellent organisational and process management skillsResilience and ability to work effectively under pressureStrong analytical and performance management capabilitiesConflict resolution and employee managementExcellent communication and motivational skillsSuccess IndicatorsConsistent achievement of sales targetsStrong team engagement and retentionEfficient operational processesHigh productivity and conversion rates across teams
https://www.executiveplacements.com/Jobs/S/Senior-Manager-Sales-1271523-Job-Search-03-13-2026-04-16-05-AM.asp?sid=gumtree
15d
Executive Placements
3
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English-Speaking Cold Caller
B2B Tech SDR4You
SDR4You is a Pipeline-as-a-Service agency helping AI, Automation, and Software companies generate B2B sales pipelines.
We are looking for high-energy cold callers to speak with C-level executives and decision-makers.
Responsibilities
Cold call decision-makers in the B2B tech space
Qualify prospects using strict criteria
Book qualified meetings
Update call outcomes in Close CRM
Handle objections confidently
Requirements
Native or near-native English
Proven B2B cold calling experience
Comfortable speaking with executives
Strong objection handling
Reliable internet and calling setup
Ability to consistently hit KPIs
Bonus
Experience calling for SaaS, AI, tech or high-ticket services
Experience using Close CRM or power dialers
Compensation
Two possible structures:
Pure Commission high payout per attended meeting
Base + Bonus hourly + performance bonuses
Training and onboarding provided.
Application Please Answer
Describe your recent B2B cold calling experience
What industries or products have you booked meetings for?
What CRMs or dialers have you used?
How many calls per day can you complete?
Are you comfortable speaking with C-level executives?
Voice Recording Required
Please send a short voice recording introducing yourself and sharing your biggest cold calling win.
(MP3, Loom, or Vocaroo accepted.)
Deadline
Send your answers and voice recording before Friday.
If you know someone suitable, please forward this to them.
24d
1
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The Role:The Customer Services Manager, will be responsible for managing a remote support team of 20+ agents through 2 Team Leaders. The successful candidate will have demonstrable experience in online retail, with deep knowledge of tools like Zendesk, and a proven ability to report at Board level. They will lead the function, drive customer satisfaction, and foster high performance across the team.Key Responsibilities:Lead and manage a remote team including 2 Team Leaders and over 20 customer service agents.Oversee daily operations, ensuring KPIs, SLAs, and customer satisfaction metrics are met.Provide detailed performance reports and insights to the Board of Directors.Maintain and optimise Zendesk workflows and ensure effective ticket handling.Coach, motivate, and develop remote employees to achieve their full potential.Drive initiatives that enhance customer experience and reduce response/resolution times.Handle high-level customer escalations with professionalism and speed.Collaborate with internal departments to align service delivery with wider business goals.Requirements:Minimum of 4 years experience in a Customer Services Manager role within eCommerce/online retail.Strong background in managing remote support teams and leading through Team Leaders.Proficient in using Zendesk (or similar platforms) to manage customer interactions.Proven ability to communicate with and report to Board-level stakeholders.Motivational leadership style with a passion for developing people.Analytical mindset with a focus on continuous improvement.Whats on Offer:Remote- workingOpportunity to work with a forward-thinking, growing online retail brand.Competitive salary.A chance to lead and influence a key area of the business.
https://www.executiveplacements.com/Jobs/C/Customer-Services-Manager-1197538-Job-Search-06-25-2025-04-38-47-AM.asp?sid=gumtree
9mo
Executive Placements
1
SavedSave
Sales Support Lead ResearcherReports to: Fire/EMS Division Director (Business Development / Sales Support)About the client: Our client is a leading provider of intelligent transportation system (ITS) solutions, focused on making roads across the United States safer, more efficient, and more connected. Their products include innovative hardware and software technologies — such as the Glance® SaaS platform — that help cities and transportation agencies improve mobility, reduce response times, and enhance roadway safety through smarter infrastructure. Headquartered in Atlanta, Georgia, with offices in Cape Town, South Africa, and India, they work across continents to deliver real-world impact through connected vehicle technology, smart traffic management, and advanced emergency response systems.Role Summary:This role exists to uncover qualified leads and save sales representatives significant time by gathering accurate, cold-call-ready prospect intelligence. This will include department contact details, verified decision maker names/titles, and supporting context. This is so sales representatives can focus on outreach, appointments, and demonstrations rather than research.Our client is seeking a naturally curious, detail-driven “treasure hunter” to validate high-quality prospect leads in the public safety market, specifically Fire, EMS, and Law Enforcementagencies that may benefit from our client’s Glance Emergency Vehicle Preemption.This Lead Support Specialist will need to use purpose-built ChatGPT prospecting tools, along with public sources (e.g. LinkedIn, municipal/county directories, official agency sites, local news, Facebook, and other social media) to confirm accuracy and produce lead packets that a Fire/EMS Product Representative can immediately convert into effective outbound calls.This position will require more overlap with US times, likely 10 AM to 7 PM. Key Responsibilities: Lead Discovery & Prospecting (Fire/EMS/Law Enforcement)Identify and prioritize target agencies across Fire, EMS, and Law Enforcement, and related government stakeholders.Build and maintain a steady pipeline of new prospects aligned to Fire/EMS Sales Representative territoriesUncover hidden opportunities by connecting the dots across jurisdictions, mutual aid regions, dispatch centers, and municipal/county structuresDecision Maker & Influencer IdentificationFire Chief, Deputy/Assistant Chief, Battalion Chief, Operations Chief, Training, Fleet Logistics, CommunicationsEMS Director/Chief, Operations, Fleet, Training, CommunicationsPolice Chief, Deputy Chief, Operations and Patrol leadership, Fleet LogisticsCity and/or Co
https://www.jobplacements.com/Jobs/S/Sales-Support-Lead-Researcher-1267146-Job-Search-03-01-2026-23-00-14-PM.asp?sid=gumtree
1mo
Job Placements
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