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Who are we:We are a dynamic and fast-growing FMCG company based in Lusaka, Zambia, operating across multiple beverage categories. Our business is built on innovation, agility and a deep understanding of consumer needs. We take pride in building powerful brands that resonate with customers and deliver strong commercial performance across Africa.WHO ARE WE LOOKING FOR:A Manager – Support and Systems, who will lead the technical support structure for all key packaging machinery. This role acts as the central machine specialist responsible for strengthening in-house capability, ensuring knowledge transfer to artisans and operators, reducing OEM dependency and improving equipment reliability across the full value chain.This position plays a pivotal role in bridging technical gaps, building sustainable in-house service capability, improving machine uptime and reducing OEM intervention costs. The role strengthens operational reliability and long-term asset care.You will be based in Lusaka, Zambia.WHAT WILL YOU DO:Technical leadership and knowledge transfer:- Serve as the subject-matter expert for all major OEM equipment (Krones, KHS, SIPA, etc.)- Drive structured knowledge transfer programmes to artisans, operators and service unit managers- Build in-house capabilities for troubleshooting, maintenance and machine optimisation- Ensure continuous skill enhancement through OEM-led training and internal coachingEquipment reliability and performance:- Lead the technical oversight of fillers, blowers, stretch wrappers, labellers and palletisers- Ensure preventive and predictive maintenance practices are consistently applied- Support the engineering team in RCA and long-term corrective actions- Improve MTBF, reduce MTTR and strengthen reliability across the packaging linesOverhauling and cost optimisation:- Participate actively in machine overhauls and major interventions- Develop in-house competencies to reduce reliance on OEM services- Validate service quality and ensure compliance with OEM standardsPeople leadership and structure management:- Lead four Service Unit Managers and ensure strong technical accountability- Coach and guide the team to elevate technical capability and drive excellence- Promote a culture of ownership, discipline and continuous improvement5. Systems, reporting and compliance:- Establish standards for technical documentation and reporting- Ensure timely reporting on machine KPIs, downtime and maintenance plans- Maintain compliance with safety, quality and equipment standardsWHAT DO YOU NEED:- 15+ years of hands-on experience in maintenance and packaging machinery reliability- Strong background with Krones systems; advantage with KHS, SIPA, etc- Pro
https://www.jobplacements.com/Jobs/M/MANAGER--SUPPORT-AND-SYSTEMS-Zambia-Based-1263965-Job-Search-02-19-2026-03-00-20-AM.asp?sid=gumtree
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