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Requirements:CompTIA A+, Network+, or Information Technology diploma/equivalent.Own vehicle required to visit clients.Minimum of 2+ years’ experience in an IT Technician or similar role.Proficiency in troubleshooting hardware, software, and network issues.Sound knowledge of IT systems and applications.Strong communication and problem-solving skills.Ability to work independently and collaboratively in a fast-paced environment.
https://www.jobplacements.com/Jobs/M/Microsoft-Desktop-support-technician-1263546-Job-Search-02-18-2026-01-00-17-AM.asp?sid=gumtree
21d
Job Placements
1
The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls,
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-PTA-FebMarch-1262215-Job-Search-02-13-2026-04-01-30-AM.asp?sid=gumtree
1mo
Job Placements
1
Introduction:Our client is looking for a motivated Tier 1 Field IT Technician to join our team in Pretoria East. This is an exciting opportunity to contribute to their IT (Field Technician) and Network operations while developing your technical skills in a supportive, dynamic environment.What They Offer:- A collaborative team culture that values initiative and ownership.- Opportunities to expand technical expertise and capabilities.- A structured work environment where your contributions are recognised and rewarded.Duties & Responsibilities:Helpdesk & Site Assistance for both Ad-Hoc and SLA (Contract) Clients in and around Pretoria- Printer Setup/Troubleshooting- Network Setup/Troubleshooting- Laptop/Desktop Setup/Configuration and Troubleshooting- Microsoft Windows Configuration/Troubleshooting- Apple macOS Configuration/Troubleshooting- Documentation Upkeep & Confirmation- Proactive Process ImplementationDesired/Required Experience & Qualification:Requirements:- Successful police clearance.- Willingness to work overtime.- Residence close to or in Pretoria East- Fluent in Afrikaans and English (verbal and written).- Contactable professional references.- Own a reliable vehicle and possess a valid drivers license.- CompTIA A+ & N+ would be beneficial- 1 Year Field Experience- Matric (National Senior Certificate) NQF Level 4Skills & Attributes:- Strong administrative and organisational skills.- Self-motivated, disciplined, and detail-oriented.- Effective problem-solving and conflict-handling ability.- Team-oriented with a strong sense of ownership.- Ability to work under pressure and meet tight deadlines.- Clear verbal and written communication skills.
https://www.jobplacements.com/Jobs/T/Tier-1-Field-IT-Technician-1263601-Job-Search-02-18-2026-04-05-36-AM.asp?sid=gumtree
21d
Job Placements
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