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The Recruitment Guru are looking for a Reception Manager to join a large holiday resort in Cape Town. Our client offers a variety of leisure services, weekend events and commercial areas including a swimming pool, bar and restaurant.Contract type: Full time, PermanentSalary: up to R28,000 per month based on experienceHours: 40 hours over 5 days, weekend work is required (Different shifts based on demand)The role includes working evenings, weekends and school holidays across 7 days of the week, as such, you might need your own transport.About the Reception Manager role:Our client is looking to recruit a welcoming, professional, highly organised, and motivated receptionist with experience in a similar hospitality setting.Reception is the main point of contact for all of their guests on arrival, where they make those all-important first and last impressions.Our client's success is built on their ability to work as a team to ensure their guests receive the very best holiday experience possible and they will be looking to the reception manager to set an example of what exceptional customer care looks like.Responsibilities of the Receptionist Manager role:Leading by example and showing your team what a great reception looks like, a true people motivator with excellent communication and organisation skills.Ensuring that every single guest who interacts with the reception team is given truly excellent customer care, it is their right to receive this at every opportunity whether it is in person, via telephone or digitally.Being a true expert of our Parks by showcasing your knowledge about our accommodation types, our facilities and the local area when handling guests' queries.Experienced and confident in customer complaint handling to ensure our guest's satisfaction levels remain high, regardless of the situation.Build a relationship with and liaise with all departments of the Park, including our housekeeping and maintenance teams.Expectations of the Reception Manager:Previous experience within a Lead Reception role.Proven management skills.Strong customer service skills and ability to work under pressure.Large events experience would be advantageous.You must have strong computer literacy skills with good attention to detail.This is very much a hands-on role in a fast-paced, customer facing environment.To be the face of our clients thriving resort you will need to be highly presentable, have excellent communication skills and a positive problem-solving attitude.If you feel you have the right experience please send your CV to: careers@recruitmentguru.co.zaOR FOLLOW LINK BELOW:https://recruitmentguru.co.za/reception-manager-houtbay/
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As a Rooms Division Manager, you will be responsible for the management and coordination of all Rooms area departments and managing staff. Plans, develops, implements, and evaluates the quality of propertys guest rooms. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals. The position ensures that the Rooms division meet the brands standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues, and maximizes the financial performance of the department..Requirements: Diploma in Hospitality ManagementMinimum of 5 years’ experience in a similar roleDriver’s License with own reliable transportResponsibilities: Aesthetics Ensuring that all the furniture is skillfully placed in each area of the hotel and complies with the agreed specs of the Chairman.All the décor, painting, sculptures etc. are positioned so that the best aesthetic look for the area can be achieved.Ensure all furniture and accessories are always maintained and clean up to standard.All the aesthetics files are kept up to date and monitored.Flowers are fresh and attractive daily in all public areas. Housekeeping: Ensure that rooms are serviced and maintained to the standards laid down by the company.Make sure all front of house areas is always clean and tidy.Ensure all cleaning equipment is correctly maintained and stored.Ensure the smooth operation of Housekeeping daily.Daily spot checks of suites and rooms to ensure 5-star standards.Checking of all monthly stock takes for amenities, chemicals, and linen for Housekeeping. Facilities: Regular checking of the property in general and rooms and ensure that all maintenance items are attended to.Reporting and follow up of all maintenance issues pending or outstanding.Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.Planning of hotel projects in conjunction with the Chairman and Facilities Manager Guest Relations Be readily available to deal with problems and complaints.To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staffEnsure all enquiries are dealt with efficiently and courteously.Dealing with, following up on and documenting any guest related incidents arising in the hotel Front Office: Ensure smooth operation of the reception area.Ensure guests are greeted, checked in and allocated rooms promptly and courteously.Ensure check in procedures are strictly adhered to.Ensure maximum occupancy with agreed overbooking policy.To ensure reservations are taken correctly and courteously.Ensure credit control procedures are st
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