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Overview:
An opportunity exists for a Services Manager, based in East London, within the Healthcare/Medical services sector. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the environment to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.
Minimum requirements:
Relevant NQF7 tertiary qualification in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related3+ years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled Soft Services3+ years’ experience managing large teamsKnowledge / exposure in Industrial Relations
Overview of responsibilities:
Effective management of external service providersEffective quality systems managementEffective financial managementEffective people management
Detailed responsibilities
Effective management of external service providers through:
Identifying, together with Group Procurement, applicable services and service providersReviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identify gaps and implement corrective actionMaintaining productive relationships with service providers through regular meetingsEffective relationship building with internal and external stakeholdersParticipating actively, where necessary, on internal and external review meetings
Effective quality systems management through:
Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001:2008 and ISO 1400:2004Preparing for and participat...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTQ4NDAyMTE/c291cmNlPWd1bXRyZWU=&jid=1559435&xid=194840211
3d
1
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Overview: The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the organisation to achieve company objectives of quality, growth and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops. The position is based in Komani. Minimum Requirements: A recognised Degree / BTech NQF level 7 (non-negotiable) in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related field 3 to 5 years of relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services3+ years experience managing large/various teams Responsibilities: Effective management of external service providers through: Identifying, together with Group Procurement, applicable services and service providersReviewing SLA and in consultation with Group Procurement, document specific organisation requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identifying gaps and implementing corrective actionMaintaining productive relationships with service providers through regular meetings Effective relationship building with internal and external stakeholders Participating actively, where necessary, in internal and external review meetings Effective quality systems management through: Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and driving corrective actionsEnsuring compliance with ISO 9001:2008 and ISO 1400:2004Preparing for and participating in various auditsConduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.) Effective financial management through: Participating in the budgeting process and monitoring performance against budgetPlanning, agreeing and implementing Capex expenditure with the organisation’s managementReview services benchmark report to effectively manage outsourced services cost and quality metricsEnsuring accurate and timeous invoices are received from external suppliers for processingEnsuring invoices are captured according to approved catalogues and contractsComplete scope changes for all permanent changes in services scopeParticipating in and/or identifying opportunities to im
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYwMDI3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216544&xid=1108_60027
2y
1
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Position overview: Provide a robust and effective Facilities Management service, for the Manufacturing Plant in the following areas:On-Site Utilities Management (Purified Water Plant / Waste Water Treatment Plant / HVAC/ Boilers, Air CompressorsExternal Raw Materials Tanks, Building Maintenance etc.)General Services Contract Management (Soft Services – Cleaning, Catering, Mailing & Office, Landscaping, Pest Control, etc)Fleet ManagementSecurity Services ManagementEnergy Management (Energy Contracts Management, Energy Savings / Co2 Reduction ProjectsNew Utilities Installation & New Building Construction Projects (Building Code Standards, Procurement Partnering, etc.)Fire Protection Systems and Emergency AlarmsWaste Management Minimum requirements: Completed Degree in a Technical Disciplines (Engineering is preferred) GCC qualification (completed) Current or previous GMR2.1 appointee experience 5 to 7 years’ experience in leadership roles within Facilities Management, Maintenance, EHS, Engineering in manufacturing sites is preferred.Financial/budget managementTechnical knowledge of facilities management or related fields, local building codes, EHS, and other regulatory standardsContractor management and supplier relationship managementCommunications (written, oral and verbal) with senior leadershipExperience with union representativesAdept in working in a matrix organizationAbility to focus strategically while maintaining a tactical/operational focusAbility to lead a team of professionals with diverse skills and competenciesExperience in Multi Services Contract managementKnowledge of Risk Assessment Methodologies (es. Hazop, FMEA)Experience in management of Audits and Authorities InspectionsSix Sigma / Process Excellence (Green Belt Trainings / Certifications) advantageous Responsibilities: Assure the full compliance of Facilities Areas to JJ QA and EHS standards and programs (Safety Boilers, Excavation Works, Electrical Safety, Contractor Safety, Waste Water, GMP etc)National Safety and Environment regulations and local authority permits, contributing to achieve the JJ Sustainability goals (eg. water & waste reduction)Working in strong partnership with local EHS team, QA and OperationsManage compliance to the JJ the Property Loss Prevention & Insurance (Factory Mutual Global) and guarantee, as Site BCP leader,Develop a robust Business Continuity Plan, coordinating the Supply Chain Risk Management Program implementation for the site.GMR 2.1 appointee for the site
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzQ1MjM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1148629&xid=1108_45236
2y
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