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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Hindi Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202543
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Mandarin Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Mandarin and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202540
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Japanese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Japanese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ho...Job Reference #: 202546
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202525
7d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202528
7d
1
SavedSave
The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information. The Call Centre Agent provides assistance to the employer, member, the consulting and claims teams and external service providers. The Call Centre Agent reports to the Call Centre Manager. DUTIES AND RESPONSIBILITIESAnswer call within 3 rings.Attend to all walk-in visitors.Investigate and resolve all member benefit statement related enquiries.Escalate urgent requests by completing the claim escalation sheet daily.Identify caller / visitor and verify security information by requesting the callers / visitor’s designation / relation and or employee number, ID number, employer name or levy number.Obtain enquiry / request by actively listening; display the ability and desire to listen and be sensitive to callers / visitor’s needs.Repeat the enquiry / request and ask multiple questions to understand the enquiry / request.Respond to the enquiry / request by resolving the enquiry / request with an appropriate response or solution in a quick and accurate manner and to the callers / visitors satisfaction.The Call Centre Agent requires a knack for subtly steering conversations to diffuse anger and resolve issues and concerns which is essential when communicating with callers / visitors.The Call Centre Agent must recognize when to express empathy (one of the most important qualities), how courtesy conveys respect and the power that the tone of voice has on caller / visitor perceptions.Respond to all calls / visitors in a professional and courteous manner and display a positive attitude - Call Centre Agents are the face of the company.Be a team player at all times as successful call centres are staffed by agents who act as a team.Treat each enquiry / request uniquely to ensure client satisfaction.Be able to effectively multi-task.Attend to customer needs on the phone, update records on the system, take notes, and complete other post-call duties.Be organised and efficient in order to complete all tasks quickly and accurately.Respond to allocated emails within 24 - 48 hours with the appropriate response.Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.Attend internal and external training required.Meet production standards in terms of quantity and quality.Accept accountability and take responsibility for tasks.Build and maintain relationships at
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzUwMjY2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=927260&xid=1109_50266
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VoIP Engineer - Johannesburg Salary: Market Related, Permanent Purpose of Position: Complement Recruitment are recruiting for a VoIP Engineer based in Sandton, Johannesburg Gauteng. The is a permanent position, remote, but will require on-site meetings at the office. The company offers a competitive salary as well as Medical aid, Retirement Annuity and Death & Disability benefits.Check out Our Site Apply Directly for this Job by clicking here - https://bit.ly/3LkgmiK Minimum Requirements :Certification of CCDA, CCDP / CCNP Collaboration, etc. is an advantage.5 years of technical or telecommunications activities in the field of telecommunications or IT.Experience in architectures, framework technologies for multi-level technical solutions.Experience of SIP, SS7, ISDN, integration, and migrationGood understanding of VOIP protocols and platforms, Cisco Call Manager, Cisco Contact Centre (UCCX, UCCE and PCCE), PBX SIP VOIP.Experience with Voice Gateways and SBCsCloud Telecoms & Cloud based voice platforms experiences are a plusExperience in using Linux (Administration, Configuration, etc.).Analytical skills for technical data.Advanced knowledge in the field of data communication networks.Good analytical qualities and synthesis capacity.Experience of writing RFP responses (on the Network side of things).Excellent troubleshooting skillsFluent in English Duties: Design computer networks, including local/wide area networks (LANs/WANs) with a focus on Voice network & platforms.Solves within deadlines, requests for detailed projects (LLDs), requests for non-standard or advanced network technical solutions, and the development of configurations for network equipment.Participates in the negotiation of the technical parameters of the offered services, revises the objectives, the purpose, and the requirements of the clients, gathers information.Responsible for the planning and design of data and communications networks.Design and integrate VoIP (Voice over Internet Protocol) and other telecommunications systemsPeriodically test and evaluate network performance and adjust and redesign network where applicable.SIP Troubleshooting using protocol inspection, signalling analysis, logfile analysis, active testingResponsibility to define the support criteria for infrastructure design, guiding support teams, using top-level technical expertise to resolve complex problems and deliver service improvements.Compare and work with our procurement department to purchase network hardware, such as routers, switches, firewalls, and VoIP platformsProvides optimization of configurations for customer-oriented services, proposes the most efficient network solutions that can provide scalable and redundant implementationFind Us on Social Media https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0OTU1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191894&xid=1109_74955
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Sales Support and Call Centre (Travel) (JB1516) RandburgR12 000 R15 000 (Call Centre Agent) R15 000 R20 000 (Team Leader)Duration: PermanentCompany Overview Our client was formed with the belief that customer service should be a fresh experience, where their clients best interests are at the forefront of everything they do and service is a passion for exceeding expectations.They dont just promise to deliver the highest level of service with the best value deals, they hold themselves accountable through their industry leading service and price guarantees.Job Description A highly self-motivated person who has relentless drive to succeed, seeing every challenge as an opportunity. Youre a top performing outbound sales call centre professional, well spoken with a clear voice. You have the natural ability to go off script and tailor each call to the prospect you are speaking to, finding common ground to engage on, building rapport, overcome objections and secure quality meetings. The core of this role is to set up new business meetings in accordance to targets set out by your Business Leader.Job Purpose Find quality leads through platforms such as the internet, networking, referrals and canvassingPre-Qualify these leads to sift out unnecessary calls to prospects who have little or no demand for business travel or our productsCold call these pre-qualified leadsSpeak to the correct person (travel decision maker or travel booker)Qualify the business; do they have good volumes of travel and a need for our productsSecure a meeting with the prospect for a sales executive to attendUpdate all activity on Hubspot as you goSchedule confirmed client meetings in sales executives calendarFollow up on prospects and provide support as needed to sales executivesImportant Requirements Successful outbound sales call center track recordExperience working with Targets and KPIsClear professional phone demeanour and voiceOwn reliable transportKey Performance Indicators Quality Leads GeneratedCold Calls MadeQuality Meetings Set UpConversion RateCommission TransferAttributes Able to build long lasting relationships with customers and peersShow initiative in the workplace and have a can-do attitudeResults, goals and recognition drivenAble to build rapport, connect and relate to people of all typesHave a customer centric approachHighly self-motivatedGood verbal and presentation skillsPassion for clients, people and providing true valueSolution focussedCommunicate and maintain a healthy, productive working relationship with the sales executives and your peers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MjUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189304&xid=1109_74252
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The Role: Fixed Term Contract Position 7 month Contract based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to): Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Vetting of customersPromoting productsResponding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredSkills and Experience: Grade 12Computer LiterateExcellent Communication written skills Serious and passionate about customer service and sales Previous call centre sales experienceFluent in English and another South African languageCOMPETENCIES: Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc0MTkwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189262&xid=1109_74190
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· Cold calling to secure new customers.· Promoting and selling.· Ensuring that targets are met.· Keeping call cycle.· Informing customers of specials and new products.· Conducting presentations.Servicing existing customers.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgxNTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1209979&xid=1109_81542
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Qualifications: Applicable degree/diplomaITILExcellent verbal and written communication and presentation skills5 years relevant experience within an IT Support environment, of which: 2 years experience within a networking support, software and hardware support environment, and1 year experience within a call centre or service desk environment (Advantageous) Key Performance Areas (KPAs) Provide First Level Support and Diagnostics Relating to Various PC/Workstation Requirements and Other Relevant Queries.Answer support queries either onsite, telephonically or via emailAnalyse reported faults and complete detailed diagnostics in an attempt to resolve the problem telephonically or via a remote support application (Assign to the correct resolver group if unable to resolve the problem).Provide physical first level support and diagnostics, assisting second Level Experts and third Level ExpertsAdminister user profiles and access rights.Handle assigned incidents effectively and efficiently.Check that call classification matches the call description.A detailed activity history must be entered into each call.Capture customer requests from varied inbound sources into the call management system.Issue users with a reference number for every incident logged.When re-assigning priority 1 and priority 2 calls to other groups, it must be followed by email or telephone callUpdate the call at least once a day with all correspondences and actions, to maintain a complete audit trail for future reference.Document in detail the resolutions and fixes used, for that corrective action to be used for future reference.Monitor system resources in order for adequate capacity to be available to meet user requirements. Recommend preventative/corrective action.Troubleshoot and support users in respect of hardware and software.Support users in the use of company authorised software and applications support e.g. MS Office.Assists with installation of printers and general support activities.Maintain planned maintenance schedule of all peripherals e.g. printers and scanners.Provide feedback and recommend action in respect of capacity, lifecycle and cost benefits of equipment.Maintain network diagram and provide desktop Support to all users as required.Maintain all hardware on workstations and deliver first and second line technical support on all workstations within area of service.Co-ordinate, install, set up and complete departmental moves with regards to IT equipment.Conduct swap-out of existing workstations, switches, notebooks, printers, monitors and any other physical component required during service restoration.Upgrade workstations, laptops and other hardware, as required, in line with existing maintenance contracts.Build new workstations, laptops, printers and any other required hardware configuration.Fulfil the role of SDA whilst on a shift rotation.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU1MzIzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126125&xid=1109_55323
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Duties and Responsibilities: Review and evaluate customer applicationsVerify and update all customer details onto the systemReview and assess customers affordability and credit worthinessOffer debit order option with every customers callCapture 30 Orders per hourMaintain customer servicesEnsure a polite, friendly, and professional confirmation service is offered to all customers and external stakeholdersImprove overall customer experience and service delivery statisticsQuality controlEnsure the accurate capturing of customer account details onto the systemFollow company processes accurately to ensure quality of service deliveryAdministration and reportingEnsure the accurate completion of time sheets on a daily basisEnsure all verification documents are completed and approved within the required timeframes Requirements: Grade 12/matric or equivalentMS Office (Word, Excel, PowerPoint and Outlook)One year experience in office administration and/or a data capturing preferably in a contact centre environmentClear understanding of an operational contact centre environmentAttribute and behavioursPositive and energeticManaging work and time to meet the required deadlinesHigh attention to detail and accuracyProactive and operates with a sense of urgencyAbility to work alone and in a teamExcellent communication skillsStrong planning and organizing skillsMethodical in approach and adaptable to changeAbility to work well under pressure within a team as well as independentlyStrong time management skills and ability to plan aheadExcellent communication skills and ability to work well with a variety of people communicating across all business linesPositive and dynamic leader who mentors and leads Please note that by submitting your personal information to Deka Minas you free-willingly issue the business consent to make use of such data for the specific purpose of securing you either permanent or temporary employment. Our business makes use of a POPIA compliant database and you have the right to access, right to correction and right to deletion of your personal information
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcyODM0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185246&xid=1109_72834
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LetsLink Medical Recruitment Agency is assisting one of the leading health insurance product providers in South Africa to employ a Call Centre Agent to work in the Gap Cover department.Requirements to apply: 1 year or more relevant experience (Call Centre) Customer Service training FAIS Compliance (RE5 Certificate) is essentialMatric or equivalent qualification Excellent English communication (verbal and written) Ability to manage large amounts of inbound calls in a timely mannerCustomer Service skillAttention to detail Resilient: must be able to work under constant measurement and pressureAdvanced computer skillsSalary: Salary range between R12k and R13k per month Working hours: Normal office hours How to apply: Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MDUzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1122909&xid=1109_58053
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We are looking to employ driven dialler call agents for a legal firm Candidates Must have Call Centre experince to apply for the postCalling clientsAdhering to call pitch team standards checklist skills.Possess exemplary customer service skills.Articulate and well spoken Will have excellent written and verbal communication skills.Speaks English, Afrikaans (advantage)Self-motivated and confident individual who is able to work as part of a team.Be able to communicate with a wide range of clients.Is resilient, driven and enjoys reaching targets.Great organisational capabilities and the ability to pay great attention to detail.Requirements: MatricExtensive computer knowledgeWell SpokenGood communication skillsIndependent workerSelf-motivated individualCall Centre ExperienceExtended use of head phones To apply for the below post please attach your original CV in word formatJob Types: Full-time, Permanent & ContractSalary: From R5,500.00 per month, plus comm and possible overtimeCOVID-19 considerations:Covid screening before entering the building, covid protocols must be adhered to.Ability to commute/relocate:Eastrand and Surrounding areas , Boksburg, Germiston, Brakpan and the like.. Reliably commute or planning to relocate before starting work (Preferred)Experience:Cold calling: 2-3 years (Required)Call Centre: 2-3 years (Advantageous)Excalibur & Euphoria (Advantageous)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1MzA3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192102&xid=1109_75307
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Job descriptionRequirements § Matric is compulsory§ Strong communication skills§ Presentable§ Clear criminal recordDuties and Responsibilities Answering phones from customers professionally and responding to customer inquiries and complaintsResearching required information using available resourcesHandling and resolving customer complaints regarding product sales to customer service problemsProviding customers with the organization’s service and product informationProcessing forms, orders, and applications requested by the customersIdentifying, escalating priority issues and reporting to the high-level managementFollowing up complicated customer calls where requiredObtaining and evaluating all relevant data to handle complaints and inquiriesRecording details of comments, inquiries, complaints, and actions takenManaging administration, communicating and coordinating with internal departmentsTechnical expert in related computer applicationsAble to maintain customer confidentialityAct as liaison between the company and its internal and external current and potential customersAccept ownership for effectively solving customer issues, complaints, and enquiries, keeping customer satisfaction at the core of every decision and behaviorManagement of inbound and outbound customer interactions at a timely mannerFollow communication “scripts” when handling different topicsIdentify customer needs, clarify information, research every issue and provide solutions and or alternativesUpdate existing customer informationIdentify and escalate priority issuesSeize opportunities up to sell products when they ariseBuild sustainable relationships and engage customers by going the extra mileKeep records of all conversations in our call center database in a comprehensible wayUpdates job knowledge by studying new product descriptions, participating in internal and external educational opportunitiesMeet personal / team qualitive targetsAdhere to standard guidelines, recommending improved procedures
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NDg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193021&xid=1109_75485
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Contact Centre Manager (JB1538)Woodmead, Sandton Market Related Aligned to the Institutions vision and strategy to deliver an end-to-end seamless customer service to our student body, the Contact Centre Manager provides operational, technical and administrative management and leadership and is accountable for the management of all customer services associated tasks. This includes the management and support of the contact center in implementing and achieving set input and output standards, accountability for the contact centers performance through the monitoring of service quality, and the coaching of team leaders and contact CENTRE agents.Educational Requirements: Degree/Diploma in Contact Centre Management6-10 years contact center experienceAt least 5 years contact CENTRE experience in a senior management roleMain Purpose: To set up a fully operational contact center, implement telephony systems effectively. Motivating team managers and call CENTRE agents to achieve daily, weekly and monthly targets.Meeting call center targets set by management for both inbound and outbound activities.Reviewing and assessing results of quality and compliance and implementing the necessary action plans.Identify problem areas within our service delivery portal and setting process and practice that provide resolutionConducting of real time monitoring.Ensuring the continuous application of PIP processesManaging of employees performance driven targetsPlanning, organizing and controlling the contact CENTRE team according to dialer efficiencies (work force management for contact centers (WFM) adherence)Creating a highly productive work environment recognizing contribution, retention, attendance and rewardAnalysis and reporting of performance and strategy implementation in a clear and concise manner to all business stakeholdersKey Performance areas: Management of contact CENTRE deliveryQuality and compliance managementPerformance managementPeople ManagementReporting
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcxMTk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1260064&xid=1108_71198
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Looking for a Technical Support Engineer to join an international CCTV client towards Bramley and should be able to answer the following questions in order to be considered for the role:How do you install and setup an IP camera?What type of surveillance products / models have you installed?After the installation of the IP camera, how do you test to see it the camera is operational?Serving as the main contact for customer support, can you elaborate on your ability to manage on all levels of support as there is no room for further escalation?How would you go about installing security surveillance software on your clients’ mobile application?Can you guide me through the steps that you would take to retrieve a certain event footage on behalf of the client?Attend to clients over the phone, form part of the Africa call centreInstall and troubleshoot on client products remotely - IP camerasAct as only point of contact for client when resolving product issuesAssist client with software updates and connecting their product with mobile applicationRespond to client emails in a timeous manner regarding issues with their products or software updatesMust have Matric, 2- 5 years working experience, doing remote support for clientsKnowledge of IPV address 4 and 6, subnetting, porting, mapping, routingMust be a SA resident and must have excellent English communicationExcellent customer service and telephone etiquette skills, worked in customer care centre / call centre will be beneficialHigh levels of energyComputer literateClear criminal record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcyMTM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1263638&xid=1108_72135
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Job SummaryThe role of the Sales Executive is to assist in increasing revenue for the company by closing new business deals and maintaining customer relationships/contracts. The Account Executive is required to achieve quarterly sales targets and develop new customer relationships.Requirements: Sold Cloud (IaaS) for 2 years, ie must be experienced in selling Cloud (IaaS).Understands networking.Has a client base they can call on.Happy to cold callResponsibilities and Duties Establishing new customer accountsMaintain an Account PlanContribute to the development of an effective sales processFollow and refer to the sales processMaintain and expand customer database for key accountso Buying Centre etc.o Anticipated Revenueo Infrastructure Landscapeo Upcoming Projectso CompetitorsGenerating revenue within the customer baseDevelop a sales channelService existing accounts for new businessArrange customer meetingsResolve customer complaints by liaising with relevant divisions within the companyMaintain technical knowledgeAttend or complete online training relating to company products or servicesArticulate company value propositionArticulate product and service offeringsMaintain vendor relationshipsRegular meetings with key vendorsUnderstand customer requirements and identify opportunitiesConstantly developing sales pipelineEnsure sufficient cover within the pipeline to achieve sales targetsAchieve quarterly sales targetsAccurate sales forecasting on a weekly basisAble to drive new opportunities through to closureLaisse with Pre-Sales/CTO regarding industry and customer trends
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc5NDAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205335&xid=1109_79403
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Seeking an experienced individual to join an international CCTV client on a 3-month contract towards Bramley, within their call centre to offer remote technical support to customers.Candidate should be able to answer the following questions in order to be considered for the role:How do you install and setup an IP camera?What type of surveillance products / models have you installed?After the installation of the IP camera, how do you test to see it the camera is operational?Serving as the main contact for customer support, can you elaborate on your ability to manage on all levels of support as there is no room for further escalation?How would you go about installing security surveillance software on your clients’ mobile application?Can you guide me through the steps that you would take to retrieve a certain event footage on behalf of the client?Attend to clients over the phone, form part of the Africa call centreInstall, configure and troubleshoot on client products remotely - IP camerasAdd IP units to link to control roomSetting up remote viewingAct as only point of contact for client when resolving product issuesAssist client with software updates and connecting their product with mobile applicationRespond to client emails in a timeous manner regarding issues with their products or software updatesMust have Matric, 2- 5 years working experience, doing remote support for clientsKnowledge of IPV address 4 and 6, subnetting, port forwarding, mapping, routingMust be a SA residentExcellent English communicationExcellent customer service and telephone etiquette skills, worked in customer care centre / call centre will be beneficialHigh levels of energyComputer literateClear criminal record
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgwMDkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205894&xid=1109_80091
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The Role: Customer Service Fixed Term Contract Position 6 month Contracts based in Randburg To Start ASAP Main Purpose of Position: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to): Answering inbound calls timeously.Be professional and polite at all times.Listening attentively to customer queries.Responding to customer queries accurately.Ensure that quality standards are met.Familiarize oneself with products and procedures.Providing relevant information to ensure First Call Resolution.Effectively resolve queries.Escalating faults that cannot be concluded on first contact.Ensuring that customer details are captured accurately.Perform any adhoc tasks as and when requiredSkills and Experience: Grade 12Computer LiterateExcellent Communication written skills Serious and passionate about customer service and working in a customer service industryPrevious call centre experienceFluent in English and another South African languageCOMPETENCIES: Customer focusAbility to build customer loyaltyConflict managementExcellent communication skillsHigh level of professionalism and an understanding ethical conduct.Quality orientation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNDc5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220076&xid=1108_62479
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