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Purpose of the Role The Student Housing Officer is responsible for the effective management of student accommodation, including student wellbeing, query resolution, and the coordination of building, maintenance, and structural requirements. The role requires a people-focused, organised individual who can work under pressure while ensuring a safe, functional, and well-managed housing environment. Key Responsibilities Student Management & Support Serve as the primary point of contact for all student-related queries, concerns, and needs.Ensure a safe, respectful, and well-managed student housing environment.Address student issues, complaints, and conflicts in a professional and timely manner.Enforce housing rules, policies, and procedures consistently.Build positive relationships with students and promote a supportive living environment. Facilities & Building Management Oversee the general condition and upkeep of all student housing facilities.Identify maintenance, repair, and structural issues and report them to the Director.Coordinate contractors and service providers for repairs and maintenance work.Conduct routine inspections to ensure facilities remain safe and functional.Respond to urgent maintenance issues and housing-related emergencies. Administration & Reporting Maintain accurate records related to student housing matters and facilities issues.Compile reports and provide regular updates to the Director.Assist with health, safety, and operational compliance requirements. Minimum Requirements Minimum 2 years’ relevant work experience, preferably in:Student accommodation, housing, facilities management, or a customer-facing role. Proven experience dealing with people and managing queries.Ability to work under pressure and manage multiple responsibilities.Strong communication and interpersonal skills.Valid driver’s licence and own reliable vehicle (essential).Basic knowledge of building maintenance and facilities coordination (advantageous). Competencies & Personal Attributes Excellent interpersonal and communication skillsStrong problem-solving abilityCalm, professional, and assertive under pressureWell-organised and detail-orientedReliable, responsible, and trustworthyAbility to work independently and take initiativeInterested candidates should submit a detailed CV to Melissanaidoo87@gmail.comKindly note this postion is based in George ,Western Cape Sizazonke Housing Trust reserves the right not to make an appointment.

22d

George

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