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1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
9mo
CallForce
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Job Description:
Manager Requirements:
· Education or experience may be preferred and
required.
· Strong understanding of business management,
financial, and leadership principles.
· Excellent communication, interpersonal,
leadership, coaching, and conflict resolution skills.
· Time and project management skills.
· Computer Literate
· Marketing background and experience.
· Ability to analyse processes and information,
identify problems and trends, and develop effective solutions and strategies.
· Commitment to providing exceptional service to
customers and support to staff members.
Manager Responsibilities:
· Delegating responsibilities and supervising
business operations
· Hiring, training, motivating and coaching
employees as they provide attentive, efficient service to customers, assessing
employee performance and providing helpful feedback and training opportunities.
· Resolving conflicts or complaints from customers
and employees.
· Monitoring restaurant activity and ensuring it is
properly provisioned and staffed.
· Establishing and achieving business and profit
objectives.
· Ordering supply stock as needed
· Full stock takes and stock control.
General Admin duties
· Generating reports and presenting information to
upper-level managers or other parties.
· Daily sales, turnover, cash up balance checking
· Making use of POS system to its fullest capacity.
· Ensuring clients enquiry email/ physical is
addressed with the right information and time frame.
· Generating and organizing templets as needed.
· Ensuring staff members follow company policies
and procedures.
· Other duties to ensure the overall health and
success of the business.
Job Type: Contract
Experience: Restaurant management: 2 years
(Required)
Salary:10,000.00 (ZAR)-15,000.00 (ZAR) per month, depending
on Experience Level
CV with contactable References to be emailed to addisincapevacancies@gmail.com
2d
City CentreSavedSave
We are looking for an experienced and passionate Senior Bartender to lead the bar operations and deliver exceptional guest experiences. The Senior Bartender will be responsible for maintaining high service standards, supporting the bar team, and ensuring smooth day-to-day bar operations.Key ResponsibilitiesPrepare and serve alcoholic and non-alcoholic beverages to a high standardLead by example on service, professionalism, and guest interactionSupervise and support junior bartenders during serviceEnsure consistency in drink quality, presentation, and portion controlMaintain cleanliness, organisation, and hygiene of the bar areaManage stock levels, bar prep, and assist with orderingHandle guest queries and complaints professionally and efficientlyEnsure compliance with liquor laws, health, and safety regulationsAssist management with bar training, opening/closing procedures, and reportingMaintain a positive and motivated team environment, especially during busy serviceRequirements & SkillsMinimum 3–5 years’ bartending experience (senior or supervisory role preferred)Strong knowledge of cocktails, spirits, wines, and beersExcellent communication and leadership skillsAbility to work under pressure in a fast-paced environmentStrong attention to detail and consistencyReliable, punctual, and professional in appearance and conductFlexible availability, including evenings, weekends, and holidaysWhat We OfferCompetitive salarySupportive management and team environmentOpportunities for growth and developmentEmail Cv to artwell@91loop.co.za
6d
City Centre
1
SavedSave
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree
9mo
CallForce
1
Who are we:
We are one of the leading Independent Power Producers (IPP) in Southern Africa.
Who are we looking for:
A Financial Accountant with a strong foundation in accounting principles and practices, particularly within the renewable energy sector. This person will play a vital role in maintaining accurate financial records and ensuring compliance with regulatory requirements for our renewable energy projects.
What will you do:
Maintain accurate and up-to-date financial records for renewable energy projects, including accounts payable, accounts receivable and general ledger entriesPrepare and process invoices, track payments and manage accounts payable and receivable for projectsPerform regular bank reconciliations to ensure accurate cash management and reportingAssist in the preparation of financial statements, including income statements, balance sheets and cash flow statementsCollaborate with the finance team to support the development and monitoring of project budgetsMonitor project expenses, review cost reports and identify cost-saving opportunitiesEnsure compliance with local tax regulations, including VAT, income tax and other relevant tax requirements specific to the renewable energy sectorAssist in the coordination of financial audits, prepare necessary documentation and liaise with external auditorsMaintain organised and comprehensive financial records, ensuring documentation is readily accessible for audits and reportingCommunicate financial information and insights to project managers, senior management and other stakeholders, tailoring reports to their needsStay updated with evolving regulations and standards within the renewable energy sector, ensuring the companys adherence
What you need:
Bachelors degree in Accounting, Finance or a related fieldA minimum of 3 years (or completed articles) of relevant accounting experience, with exposure to the renewable energy sector preferredProficiency in accounting software and Microsoft ExcelKnowledge of South African tax regulations related to renewable energy projectsStrong analytical skills and attention to detailEffective communication and interpersonal skillsAbility to work both independently and collaboratively as part of a teamAct with high levels of integrity and accountabilityAble to work overtime according to operational needsThe position is based at the offices of the company, but travel may be required occasionally
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MDc1NzQxNjg/c291cmNlPWd1bXRyZWU=&jid=1746079&xid=607574168
2y
Ad Talent Africa
SavedSave
Duties &
Responsibilities
Key Performance
Areas:
Manage the ETQA
Division:
1. Implement,
monitor, maintain and improve the organisation’s Quality Management System.
2. Implement,
monitor, maintain and improve the organisation’s Assessment and Moderation
System.
3. Implement,
monitor, maintain and improve the system for learning material and portfolios
of evidence.
4. Monitor the
performance of Practitioners against internal quality standards and against
external compliance requirements.
5. Source
Practitioners for the facilitation, assessment and moderation of learner
portfolios of evidence.
6. Implement,
monitor, maintain and improve a Practitioner Development Programme for contract
Practitioners.
7. Manage the
learner enrolment and registration process on the organisation’s Learner
Management System and on SETA systems.
8. Manage
logistics, in relation to “the life of a portfolio of evidence”.
9. Communicate and liaise
with SETAs; build and maintain a professional business relationship with SETAs
and Quality Councils in recognition of their role in the compliance process,
and that they are important stakeholders in the organisation’s success.
10. Provide input
into other functional areas of the organisation.
11. Quality assure
learning material prior to printing.
12. Plan for and
give effect to employee development, for subordinates in own area of
responsibility.
13. Monitor daily
operations in the ETQA Division in relation to policy and quality standards.
14. Reconcile
learner attendance, attainment, retention, conduct and performance.
Experience &
Qualification
Required experience
·
Minimum of 3 years’ experience within the ETD field
·
Previous experience in Education and Training Quality Assurance
Administration / Management – preferably in the SETA, Private and Public
provider space
·
Experience in academic planning, academic administration, and quality
assurance in education
·
Vast knowledge and experience across the SETA domain, Quality assuring
bodies, Outcomes-Based Education, NQF implementation, training, and development
consulting
·
Min 5 years as an assessor and/ or moderator
MINIMUM EDUCATION
REQUIREMENTS
·
Matric
·
National Diploma or degree in the field of Education and Training
(ODETDP), including but not limited to modules related to Education Management,
Quality Management, Systems Thinking, Learning Material Development.
REQUIRED SKILLS
·
Analytical thinking / Problem solving
·
Knowledge of QA
·
Ability to build interpersonal relationships
Knowledge
Requirements:
·
In-depth knowledge of the South African skills development regulatory
framework (including all related Acts, amendments, Regulations and Codes of
Good Practice) is a non-negotiable requirement.
Practical Skill
Areas:
·
MS Office (advanced)
·
Researching, writing and compiling various types of reportvacancy@onesourcedirect.co.za
25d
Woodstock
3
SavedSave
A contract cleaning company is looking for a Sales Admin.
Salary range R8 000 – R10 000.
Only responses to hr@kleenup.co.za will be responded to.
Qualifications
Diploma/Degree in
Business Administration, Sales, Accounting, or related field;
At least 1 years’
experience in sales admin or accounting support;
Experience with
invoicing, reconciliations, and basic bookkeeping;
Familiarity with
CRM and accounting systems (e.g XERO) will be an advantage;
Skills
Good communication
skills: written and spoken;
Good planning and
organisation skills;
Self- discipline;
Able to quickly
learn and adapt to new software and processes;
Able to work well
under pressure and meet all deadlines;
Problem-solving
aptitude.
Duties and Responsibilities
·
To develop
and maintain good contacts with potential commercial and residential customers;
·
Managing company correspondence, including phone calls, emails,
letters, packages and dealing with enquiries;
·
To
proactively build strategic relationships and partnerships with key industry
players, agencies and vendors;
·
To ensure
that identified potential clients and leads from marketing campaigns and
business partners are properly followed through;
·
To update and maintain a leads sheet in an accurate, complete, and
up-to-date manner;
·
Answering questions about services, cost of services or the
company;
·
Asking questions to understand customer requirements and closing
sales;
·
Prepare and
send client quotations based on cleaning service requirements;
·
Follow up on quotations and convert to confirmed sales;
·
Maintain accurate client records, contracts, and service
agreements;
·
Respond to customer queries and provide after-sales support;
·
Assist with credit control by following up on overdue accounts;
·
Support the finance team with month-end reporting and
reconciliations;
·
Maintain and update sales databases, CRM systems, and filing
systems;
·
Prepare regular sales reports for management review;
·
Assist with scheduling meetings, preparing documents, and general
office admin;
·
To coordinate client bookings with the subcontractors to ensure
time for services has been set and logistics for accessing and exiting client
premises have been made;
·
To facilitate the procurement of chemicals and equipment needed
for special jobs;
·
To provide
general oversight on jobs done to ensure client expectations are met;
·
Providing
administrative support as and when required e.g. filing, photocopying, typing
of minutes, and other relevant administrative tasks, plan, organize and
schedule in-house and external events as advised by management;
· Carrying
out any other reasonable tasks and/or instructions as directed by management.
24d
VERIFIED
2
SavedSave
KITCHEN MANAGER
Location: Southern Suburbs, Cape Town
Start Date: Asap!We’re looking for a passionate and experienced Kitchen Manager/ Production Manager to join our small, dynamic teamOur menu celebrates Mexican and Spanish flavours, and we’re seeking someone who can bring both authenticity, positive influence, SKILL and innovation to the kitchen.This is a hands-on role ideal for a chef who enjoys training others, refining systems, and elevating the everyday.Key Responsibilities:
Train and upskill entry-level kitchen staff on prep, cooking methods, and plating
Lead daily production, mise en place, and line assembly
Ensure consistent, high-quality execution of dishes during service
Collaborate with the owners to upgrade and refine standard menu items
Maintain food safety, hygiene, and quality standards
First month in main kitchen then rotate to storesIdeal Candidate:
Experienced in wraps/ salads/ running production for multiple branches
Confident leading a small team in a fast-casual setting
Patient and effective in teaching junior staff
Strong in prep planning, kitchen organisation, and team leadership
Creative and collaborative in flavour and menu development
Calm, clean, and solutions-driven in the kitchen
Competitive salary: depending on experience max 60 hrs per week
If you're ready to make a meaningful impact in a growing food business, we’d love to hear from you.To apply, please send your CV and a short introduction to daniellebensimon@gmail.comYou will be required to provide written and contactable references - pls include these.THIS IS A CAPE TOWN BASED JOB
2mo
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