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Together with our client we are recruiting for a Clinical Pre-Authorisation Consultant (Call Centre) in Pretoria. The Candidate must be a registered nurse with SANC and have at least two years’ experience in the private healthcare sector. Previous experience working at a Medical Aid Scheme would be an advantage. Duties and Responsibilities Receive applications for all services which require pre-authorisation.Handling of telephonic authorisations, hospital, radiology and specialist referrals on the pre-authorisation call centre.Capture clinical information and verify the information, including the applicable ICD-10 and item codes.Confirm membership status & available benefits on the system before authorisation can be granted.Validate and evaluate special pre-authorisation requests.Ensure that the correct codes are used before benefits are approved.Clinical interpretation and analysis of medical reports and/or doctor’s motivation.Provide correct applicable information in respect of scheme rules, benefits & approvals in respect of all services requiring to patients and service providers.Approve benefits accurately according to the benefits per benefit option and strictly according to the protocols to reduce the Scheme’s risk in respect of benefits.Accurate and complete capturing of all relevant information as well as approved documents on the appropriate operational systems.Deliver a high-quality service to the members and service providers.Keep abreast of amendments to scheme rules, benefit options, legislation, protocols, processes and systems Job requirements MatricA completed degree/diploma as a registered nurse and must be registered with SANC.Two year’s relevant experience in a private hospital.Comprehensive knowledge of the Medical Schemes Act.Sound knowledge of CPT-4 & ICD-10 codes RPL. Must possess the following skills:Technical and professional knowledge and skills;Managing work;Customer focus;Good verbal and written English communication skills as well as proficiency in understanding Afrikaans spoken and written communication;Computer literate.Must work well with people, and be able to handle conflict situationsSalary R 27 000 – R 33 000 Cost to Company (depending on experience)Benefits Pension Fund13th chequeMedical Aid
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU3NTA1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130817&xid=1109_57505
2y
1
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Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT. This role plays an integral part in our team, as you are the first point of call between our customers and the Company. Therefore setting the tone for customer satisfaction. Great, so who is a good fit? A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You may be wondering, what does the duties include? Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Review customers credit profiles.Affordability regulations functioning within the NCR & the NCA.Sell products and place customer orders in the computer systemSell products and place customer orders in the computer system.Answer inbound calls in a timely and friendly manner.Evaluate problems and complaints of the callers and provide proper solutions to them.Respond to the needs of customers and provide personalized service.Provide information on the company’s products or services and generate interest in the offer.Upsell products and services.Research needed information using available resources.Process orders, forms, and applications.Route calls to other team members whenever needed.Make relevant notes from customer interactions.Identify any issues that customers might be struggling with.Report on customer feedback.Complete call logs and reports.Manage & update customer databases.Follow-up on customer calls.Boost customer loyalty by offering a proper experience over the phone. Are there any specific skills and attributes required? Ability to build strong relationships.Effectively identify problems as soon as they arise.Analysis of stumbling blocks to find positive solutions.Ability to develop alternative solutions to common issues.Identify critical factors which will affect certain outcomes.Accurately evaluate options and establish priorities.Anticipate outcomes and identify consequences.Reason well in contexts requiring quantitative analysis.Open and honest communication regarding products.Actively listen to others to determine approach to be taken.Ability to persuade individuals so as to see reason.Successful creation and implementation of negotiation strategy.Abilit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123404&xid=1109_58367
2y
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202433
8d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202436
8d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202437
8d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202435
8d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202432
8d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
8d
1
SavedSave
Ntiyiso Consulting Group is an authentically African and globally wired management consulting firm with expertise across all major industries. We deliver sustainable solutions through three subsidiaries, viz. Ntiyiso Revenue Consulting, Ntiyiso Business Consulting and Ntiyiso Industrialization Consulting. Ntiyiso means ‘TRUTH’ in Xitsonga language. We are therefore naturally inclined to deliver the most trusted of solutions to our clients and at the heart of why we exist lies our purpose which is to empower institutions that enable Africa’s development.
*Job Purpose:*
Deliver value to the client by planning, executing and leading their representatives to better performance and improve service quality leading to customer growth. To implement potential solutions for specific client business challenges and helps clients make lasting improvements to their performance and realize their most
important goals. The suitable candidate will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse and utilise call centre data to focus on improving KPI driven performance and processes to better support customers/patients. To be a successful call centre manager, you should be focused on improving your team of representatives and call centre practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor. To provide support to daily business operations and in scaling the business by identifying new opportunities and developing proposals. To ensure positive impact and sustainable results. To manage clients’ expectations of customer management, communicate effectively with clients and apply problem solving and negotiation techniques to ensure results presented are backed up by facts. Independent self-starter. Required to manage, develop and coach junior resources – Consultants, Analyst and Junior Analysts (the Ntiyiso way)
* Client Solutions
* Building Relationships
* Developing the Firm
* Growing the Firm
*Key Measures*
* Manage operations and teams - hourly, daily and monthly KPIs
* Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers
* Maintain and grow existing relationships with clients
* Contribute to improving our current products and services
* Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
* Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees
* Assisting other management team members in identifying trends and establishing call centre goals
*
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3OTU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1246320&xid=1555_57954
2y
1
SavedSave
Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT. This role plays an integral part in our team, as you are the first point of call between our customers and the Company. Therefore setting the tone for customer satisfaction. Great, so who is a good fit? A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You may be wondering, what does the duties include? Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Review customers credit profiles.Affordability regulations functioning within the NCR & the NCA.Sell products and place customer orders in the computer systemSell products and place customer orders in the computer system.Answer inbound calls in a timely and friendly manner.Evaluate problems and complaints of the callers and provide proper solutions to them.Respond to the needs of customers and provide personalized service.Provide information on the company’s products or services and generate interest in the offer.Upsell products and services.Research needed information using available resources.Process orders, forms, and applications.Route calls to other team members whenever needed.Make relevant notes from customer interactions.Identify any issues that customers might be struggling with.Report on customer feedback.Complete call logs and reports.Manage & update customer databases.Follow-up on customer calls.Boost customer loyalty by offering a proper experience over the phone. Are there any specific skills and attributes required? Ability to build strong relationships.Effectively identify problems as soon as they arise.Analysis of stumbling blocks to find positive solutions.Ability to develop alternative solutions to common issues.Identify critical factors which will affect certain outcomes.Accurately evaluate options and establish priorities.Anticipate outcomes and identify consequences.Reason well in contexts requiring quantitative analysis.Open and honest communication regarding products.Actively listen to others to determine approach to be taken.Ability to persuade individuals so as to see reason.Successful creation and implementation of negotiation strategy.Abilit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU4MzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123404&xid=1109_58367
2y
1
*Customer Service Agent speaking Hindi needed in a Large Company based in Pretoria. The candidate must be able to speak / read and write in Hindi.*
- Customer service
- Liaising with clients
- Call Centre functions
- Capturing information on the system
- Problem solving
- Giving advice to clients
- Administration
- Previous Customer service / Call Centre experience
- Mother Tongue: Hindi
- Valid Work Permit
*Salary:*
- R15 000.00 - R17 000.00
- Previous Customer service / Call Centre experience
- Mother Tongue: Hindi
- Valid Work Permit
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzM0NzlfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134986&xid=1555_3479
2y
1
SavedSave
Our client is looking for an experienced call centre manager who can lead their representatives to better performance and improve service quality leading to customer growth. The suitable candidate will assist in establishing call centre objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyse and utilise call centre data to focus on improving KPI driven performance and processes to better support customers/patients.
To be a successful call centre manager, you should be focused on improving your team of representatives and call centre practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
* Manage operations and teams - hourly, daily and monthly KPIs
* Hiring, training, coaching, and leading call centre & sales representatives as they provide support for customers
* Maintain and grow existing relationships with clients
* Contribute to improving our current products and services
* Actively seek out and pursue new opportunities
* Contribute to the development and implementation of marketing strategies
* Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
* Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees
* Assisting other management team members in identifying trends and establishing call centre goals
* Ensuring staff members are achieving desired service levels and taking corrective action, as needed
* Preparing reports, analysing call centre data and taking appropriate actions to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction
* Taking on other tasks or projects to support employees, other managers, and call centre operations
* University degree in related field
* At least 5 years’ experience as call centre manager or in customer service
* Experience in Pharmaceutical and / Pharmacy Industry
* Languages: fluent in Afrikaans and English (writing, reading and speech)
* Experience working with Microsoft Office, specifically Excel
* Data analysis experience Proficiency in data analytics (crucial)
* Ability to multitask and remain calm under pressure
* Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
* Knowledge of management and customer service principles and policies
* Strong coaching and leadership skills, ability to motivate employees
* Decisiveness and attention to detail
* Proficiency with the necessary technology, including computers, software applications, phone system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2OTBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1134569&xid=1555_2690
2y
1
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Are you all about client services and addressing customer concerns? Are you NCR & NCA compliant with the ability to meet deadlines? Do you love working with people and ensuring they feel heard? Then you are our CALL CENTRE AGENT. This role plays an integral part in our team, as you are the first point of call between our customers and the Company. Therefore setting the tone for customer satisfaction. Great, so who is a good fit? A specialist who is an expert in communication and who displays a high degree of emotional intelligence. Responsible for the relationship between the Company and the Client, as well as someone who has amazing organisation and timekeeping skills. You are self-motivated and self-driven with an unwavering ability to continuously learn and improve. You may be wondering, what does the duties include? Obtains client information by answering telephone calls; interviewing clients; verifying information.Informs clients by explaining procedures; answering questions; providing information.Maintains communication equipment by reporting problems.Review customers credit profiles.Affordability regulations functioning within the NCR & the NCA.Sell products and place customer orders in the computer systemSell products and place customer orders in the computer system.Answer inbound calls in a timely and friendly manner.Evaluate problems and complaints of the callers and provide proper solutions to them.Respond to the needs of customers and provide personalized service.Provide information on the company’s products or services and generate interest in the offer.Upsell products and services.Research needed information using available resources.Process orders, forms, and applications.Route calls to other team members whenever needed.Make relevant notes from customer interactions.Identify any issues that customers might be struggling with.Report on customer feedback.Complete call logs and reports.Manage & update customer databases.Follow-up on customer calls.Boost customer loyalty by offering a proper experience over the phone. Are there any specific skills and attributes required? Ability to build strong relationships.Effectively identify problems as soon as they arise.Analysis of stumbling blocks to find positive solutions.Ability to develop alternative solutions to common issues.Identify critical factors which will affect certain outcomes.Accurately evaluate options and establish priorities.Anticipate outcomes and identify consequences.Reason well in contexts requiring quantitative analysis.Open and honest communication regarding products.Actively listen to others to determine approach to be taken.Ability to persuade individuals so as to see reason.Successful creation and implementation of negotiation strategy.Abilit
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Our client is a well-established national Private Tertiary Education institution with a national footprint, they offer quality and attractive courses to professionals and school leavers alike.
We are looking to recruit an experienced Internal Sales Consultants who will report to the National Sales Centre Team Leader.
*PURPOSE OF THE POSITION:*
* To provide an efficient and effective sales solution, guidance and advisory service to all prospects and potential clients nationally.
* Responsible for all inbound sales activities, driven and supported directly from Head Office, including sales appointments, capturing, database mining, tele-sales and consulting to closing the sale in an assigned territory.
* Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term goals in line with the company vision and values.
*THE ROLE OF A CUSTOMER SERVICE AGENT:*
* Book & Schedule sales appointments.
* Relationship building.
* Researching the market and related products.
* Thorough knowledge of all the training products.
* Capturing of client information on the database management system.
* Generate leads through current databases and marketing events/ advertising and networking opportunities.
* Sales appointments and consultations.
* Cold calling/ frequent contact with the database.
* Presenting the product or service in a structured professional way through virtual online consultations.
* Direct support of our campuses & sales team on a national level.
*RESPONSIBILITIES & DUTIES:*
* Work closely with the sales teams nationally to ensure maximum daily sales activity.
* Corporate and part time programmes.
* Assisting with the capturing of information web enquiries/social media enquiries within 2 days of receiving.
* Full-and part time programmes (self-paced, full qualifications part time (FQPT) and career full- time programmes).
* Updating the marketing workbook.
* Responsible for all web enquiries, feedback and support.
* Working against a strict appointment target: scheduling of appointments (60 consultations minimum per month, 20 per week).
* Demonstrates technical selling skills and product knowledge in all areas.
* Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors.
* Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers.
* Develops a database of qualified leads through referrals, telephone canvassing, cold calling on business owners, direct mail, email, and networking.
* Assists in the implementation/execution the company marketing plans as needed.
* Responsible for sourcing and developing client relationships and referrals.
* Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activiti
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Position: Independent Short-term Insurance Broker (Commercial) Location: Pretoria Do you love being out and about, meeting new people? Do you want to write your own cheque on a monthly basis? Are you fantastic at convincing and does your negotiation skills know no bounds? Raise your hand because WE’RE HIRING! It’s our mission to unleash the potential in our team, and we know that teams perform best when they are diverse and each individual feels that they belong. That’s why we want you to join us in the capacity of Short-term Insurance Broker. This role plays an integral part in our team, as you will ensure the business growth and client satisfaction throughout. So, who are we and why would you want to join us? We are a young, energetic, and passionate group of companies working in different industries, all focused on becoming market leader in our fields. Our fast-paced environment will positively challenge you and keep you engaged as you navigate through changing priorities and varying demands. We work smart, we work hard, but we have fun doing it! Companies in our group include: LNDR – a lending solutions provider;Cryosave – A bank for newborn stem cells;APS – an outsourced call centre management company. What can we offer you? Some of our benefits include: Modern fit-for-purpose people practices.Working in a state-of-the-art tech building that includes access to on-site gym to help you grow your fitness as much as you do your brain.Two on-site restaurants that will have you inhaling aromas of mouth-watering lunchtime dishes, and freshly brewed coffee. At Fintech campus that’s just a part of the rhythm of the day. Great, so who is a good fit? A specialist with extensive knowledge in how to sell and building new networks. Someone who fully understands the Sales life-cycle, inclusive of client services. The ideal candidate will also have an unsatiable hunger to write his/her own cheque and will be innovative in finding new ways to find customers. You may be wondering, what does such a fantastic individual’s duties include? Generating own leads;Handling and reporting on leads from Financial Advisors;Cold calling;Gathering information and documentation needed to request quotes from insurers and fulfil compliance standards;Performing needs analysis for each client before quoting;Building a trust relationship with clients;Requesting quotes from different insurers and do comparison for client;Making sure that all compliance documentation is completed and discussed with client;Handling of client from lead to activation of policy;Could be called on to aid at renewal stage of policy;All communication with client from first contact to supplying new policy welcome pack and following up for initial outstanding information;Admini
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APPLICATIONS : Submitted via post to: Private Bag X895, Pretoria, 0001 or hand-deliver to: The
Department of Basic Education, 222 Struben Street, Pretoria. Please visit the
Department of Education’s website at www.education.gov.za or the Department of
Public Service and Administration vacancy circulars at www.dpsa.gov.za
FOR ATTENTION : Mr A Tsamai/Ms H Nemabaka
CLOSING DATE : 28 March 2022
NOTE : Applications must be submitted on Form Z83 obtainable from any Public Service;
Department and must be accompanied by a comprehensive CV and copies of ID
and qualifications. Divers’ License and registration certification must be attached if
required. Required documents need not be certified when applying for the post,
only shortlisted candidates will be required to submit certified documents on or
before the day of the interview following communication from HR. NB as of 1st July
2006, all new appointments in the public service have to be part of the Government
Employee Medical Scheme (GEMS) in order to qualify for a Government Medical
Subsidy. Correspondence will only be entered into with shortlisted applicants.
Applications received after the closing date, e-mailed or faxed applications will not
be considered.
OTHER POSTS
POST 09/11 : ASSISTANT DIRECTOR: SCHOOL AND DISTRICT INCIDENT MANAGEMENT
AND SUPPORT REF NO: DBE/16/2022
Branch: Delivery and Support
Chief Directorate: Provincial Monitoring
Directorate: School and District Incident Management and Support
SALARY : R477 090 per annum
CENTRE : Pretoria
REQUIREMENTS : An appropriate three year relevant (NQF level 6) post matric qualification or
equivalent qualification as recognised by SAQA; At least (3) years relevant
experience at supervisory level; Knowledge of general education legislation and
applicable policies; General knowledge of research methods and tools; Customer
relations skills; Communication (written and verbal) skills, Coordination and
organising skills; Planning and problem solving skills; Financial management skills;
Computer literacy; Team player; Work independently with minimal supervision.
DUTIES : The successful candidate will be expected to provide administrative support in the
compilation of school calendars for public schools; Provide administrative support
in school readiness monitoring; Render administrative support to the Ministry and
Parliamentarians on provincial oversight activities; Assist in resolving queries
and/or complaints that are brought to the DBE through Ministerial and DirectorGeneral’s offices; Provide administrative support to the call centre, Presidential
Hotline and website enquiries; Deal with walk in cases; Deal with administration of
budget and perform all other duties delegated by the appropriate authority.
ENQUIRIES : Mr A Tsamai Tel No: 012 357 3321/Ms H Nemabaka Tel No: 012 357 3289
NOTE : Shortlisted candidates may be expected to demonstrate their skills in a short task
as part of the interview and will be subjected to a security clearance.
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Call Centre Agent Salary: Up to R8 000 per monthOur client in the financial services industry is seeking a Call Centre Agent for their offices in Silverlakes who has experience within the loans or debt collections industry.Minimum requirements:MatricReliable own transportationPrevious Debt Collection or loans industry experience within a call center environmentComputer literate (MS Office and Excel)Strong customer service backgroundAbility to multi-taskStrong interpersonal skillsExcellent communications skillsFully Bilingual in Afrikaans and English (third language will be beneficial)Working Hours: Monday – Friday 8am – 4pmDuties will include but is not limited to:Telephonic debt collection of outstanding accounts for company providing negotiation to with clients on accounts in arrearsEffective communication and negotiation to ensure successful commitments to payFollow- up daily on progress of the PTP’sUpdating and status management of all clients’ accounts on system softwareTaking inbound callsMaking outbound callsGranting loans through the call centerScreening customers for loan approvals#CallCentreAgent #DebtCollections #FinancialServices #jobsearch #jobopportunity #hiring #lookingforstaff #communicationskill #careeropportuntiy #silverlakesjob #recruitment #recruiting #recruitmentagency #handpickedrecruitmentsa
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
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One of is in need of a Customer service Call centre Agent (Outbound) to join them in Hermanstad (Pretoria West) on a month to month contract. Pharmaceutical products wholesaler.
Candidate must reside within close range to Hermanstad.
Looking for an energetic, target call centre agent who is a hunter
Offers a great customer service to clients
Taking order from customers and upselling
Must have a clear criminal record
Top performer - reference checks will be conducted
Excellent English communication
Must be reliable
Great at quality control
Great at timekeeping
Persuasion and negotiation skills
Able to overcome objections easily
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If you reside in Pretoria or close to Pretoria, have a valid drivers license, A+ and N+ certificate with no less than 3 years 2nd and 3rd line support, then send me your CV!
Incumbent will be responsible for offering desktop and technical support related to hardware and software
Installing software, troubleshooting, repairs and maintenance
Give clients detailed feedback on queries logged
Offer 1st line support
Assist with asset register maintenance
Procuring endpoint devices
Closing calls via the JIRA system
Excellent communication skills
Technical
Great customer service skills
Solutions driven
Must have a clear criminal record, clear credit (ITC) as this is the insurance sector
Great track record - contactable references
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