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1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
9mo
CallForce
1
We are launching a new express retail food concept in Cape Town and are looking for a hands-on Operations / Launch Manager to help take the business from setup through to stable daily operations.This role is suited to an experienced retail or supermarket floor / store manager who understands people management, stock control, food safety, waste management, and profitability, and who is ready to step into a broader leadership role.Key Responsibilities:Assist with the setup and opening of a new retail food businessRecruit, train, and manage staffOversee daily store operations, including opening/closing proceduresManage ordering, stock control, waste, and shrinkageMaintain food safety, health & safety, and security standardsMonitor GP%, costs, and operational performanceWork closely with the owner during the launch and trial periodRequirements:Proven experience in retail, supermarket, or food-based operationsStrong people leadership and disciplinary experienceSolid understanding of stock control, GP, and waste managementHands-on, reliable, and accountableAble to work under pressure and take ownership of operationsExperience opening or helping launch a store will be a strong advantageImportant:This is a senior operational role, not an entry-level position.A trial period will apply, with clear KPIs and the opportunity for growth and increased responsibility based on performance.How to Apply:Interested candidates should email a CV and short introduction outlining their experience to: eddie3039@gmail.comOnly shortlisted candidates will be contacted.Food Court or SPAR operators would suit this position
15d
Gardens
1
SavedSave
Sales Team Leader Cape Town
Lead and manage a team of Call Centre Sales Agents to achieve exceptional results.
Min 2 years contact Centre Team Leader experience
BPO experience a strong preference
Able to support day and/or night shifts on site in Cape Town CBD
Strong contact Centre operations know how
Effective people management skills
Able to manage to strict SLA requirements
Salary based on industry norms
Contact leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/1398715299&source=gumtree
9mo
CallForce
SavedSave
Job Description:
Manager Requirements:
· Education or experience may be preferred and
required.
· Strong understanding of business management,
financial, and leadership principles.
· Excellent communication, interpersonal,
leadership, coaching, and conflict resolution skills.
· Time and project management skills.
· Computer Literate
· Marketing background and experience.
· Ability to analyse processes and information,
identify problems and trends, and develop effective solutions and strategies.
· Commitment to providing exceptional service to
customers and support to staff members.
Manager Responsibilities:
· Delegating responsibilities and supervising
business operations
· Hiring, training, motivating and coaching
employees as they provide attentive, efficient service to customers, assessing
employee performance and providing helpful feedback and training opportunities.
· Resolving conflicts or complaints from customers
and employees.
· Monitoring restaurant activity and ensuring it is
properly provisioned and staffed.
· Establishing and achieving business and profit
objectives.
· Ordering supply stock as needed
· Full stock takes and stock control.
General Admin duties
· Generating reports and presenting information to
upper-level managers or other parties.
· Daily sales, turnover, cash up balance checking
· Making use of POS system to its fullest capacity.
· Ensuring clients enquiry email/ physical is
addressed with the right information and time frame.
· Generating and organizing templets as needed.
· Ensuring staff members follow company policies
and procedures.
· Other duties to ensure the overall health and
success of the business.
Job Type: Contract
Experience: Restaurant management: 2 years
(Required)
Salary:10,000.00 (ZAR)-15,000.00 (ZAR) per month, depending
on Experience Level
CV with contactable References to be emailed to addisincapevacancies@gmail.com
2d
City CentreSavedSave
We are looking for an experienced and passionate Senior Bartender to lead the bar operations and deliver exceptional guest experiences. The Senior Bartender will be responsible for maintaining high service standards, supporting the bar team, and ensuring smooth day-to-day bar operations.Key ResponsibilitiesPrepare and serve alcoholic and non-alcoholic beverages to a high standardLead by example on service, professionalism, and guest interactionSupervise and support junior bartenders during serviceEnsure consistency in drink quality, presentation, and portion controlMaintain cleanliness, organisation, and hygiene of the bar areaManage stock levels, bar prep, and assist with orderingHandle guest queries and complaints professionally and efficientlyEnsure compliance with liquor laws, health, and safety regulationsAssist management with bar training, opening/closing procedures, and reportingMaintain a positive and motivated team environment, especially during busy serviceRequirements & SkillsMinimum 3–5 years’ bartending experience (senior or supervisory role preferred)Strong knowledge of cocktails, spirits, wines, and beersExcellent communication and leadership skillsAbility to work under pressure in a fast-paced environmentStrong attention to detail and consistencyReliable, punctual, and professional in appearance and conductFlexible availability, including evenings, weekends, and holidaysWhat We OfferCompetitive salarySupportive management and team environmentOpportunities for growth and developmentEmail Cv to artwell@91loop.co.za
6d
City CentrePurpose of
the Role
The Student Housing Officer is responsible for
the effective management of student accommodation, including student wellbeing,
query resolution, and the coordination of building, maintenance, and structural
requirements. The role requires a people-focused, organised individual who can
work under pressure while ensuring a safe, functional, and well-managed housing
environment.
Key
Responsibilities
Student
Management & Support
Serve as the primary point of contact for all student-related
queries, concerns, and needs.Ensure a safe, respectful, and well-managed student housing
environment.Address student issues, complaints, and conflicts in a professional
and timely manner.Enforce housing rules, policies, and procedures consistently.Build positive relationships with students and promote a supportive
living environment.
Facilities
& Building Management
Oversee the general condition and upkeep of all student housing
facilities.Identify maintenance, repair, and structural issues and report them
to the Director.Coordinate contractors and service providers for repairs and
maintenance work.Conduct routine inspections to ensure facilities remain safe and
functional.Respond to urgent maintenance issues and housing-related
emergencies.
Administration
& Reporting
Maintain accurate records related to student housing matters and
facilities issues.Compile reports and provide regular updates to the Director.Assist with health, safety, and operational compliance
requirements.
Minimum
Requirements
Minimum 2 years’ relevant work experience, preferably in:Student accommodation, housing, facilities management, or a
customer-facing role.
Proven experience dealing with people and managing queries.Ability to work under pressure and manage multiple
responsibilities.Strong communication and interpersonal skills.Valid driver’s licence and own reliable vehicle
(essential).Basic knowledge of building maintenance and facilities coordination
(advantageous).
Competencies
& Personal Attributes
Excellent interpersonal and communication skillsStrong problem-solving abilityCalm, professional, and assertive under pressureWell-organised and detail-orientedReliable, responsible, and trustworthyAbility to work independently and take initiativeInterested candidates should submit a detailed
CV to Melissanaidoo87@gmail.comKindly note this postion is based in George ,Western Cape
Sizazonke Housing Trust reserves the right not
to make an appointment.
4d
George
1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/4115920781&source=gumtree
9mo
CallForce
1
Who are we:
We are one of the leading Independent Power Producers (IPP) in Southern Africa.
Who are we looking for:
A Financial Accountant with a strong foundation in accounting principles and practices, particularly within the renewable energy sector. This person will play a vital role in maintaining accurate financial records and ensuring compliance with regulatory requirements for our renewable energy projects.
What will you do:
Maintain accurate and up-to-date financial records for renewable energy projects, including accounts payable, accounts receivable and general ledger entriesPrepare and process invoices, track payments and manage accounts payable and receivable for projectsPerform regular bank reconciliations to ensure accurate cash management and reportingAssist in the preparation of financial statements, including income statements, balance sheets and cash flow statementsCollaborate with the finance team to support the development and monitoring of project budgetsMonitor project expenses, review cost reports and identify cost-saving opportunitiesEnsure compliance with local tax regulations, including VAT, income tax and other relevant tax requirements specific to the renewable energy sectorAssist in the coordination of financial audits, prepare necessary documentation and liaise with external auditorsMaintain organised and comprehensive financial records, ensuring documentation is readily accessible for audits and reportingCommunicate financial information and insights to project managers, senior management and other stakeholders, tailoring reports to their needsStay updated with evolving regulations and standards within the renewable energy sector, ensuring the companys adherence
What you need:
Bachelors degree in Accounting, Finance or a related fieldA minimum of 3 years (or completed articles) of relevant accounting experience, with exposure to the renewable energy sector preferredProficiency in accounting software and Microsoft ExcelKnowledge of South African tax regulations related to renewable energy projectsStrong analytical skills and attention to detailEffective communication and interpersonal skillsAbility to work both independently and collaboratively as part of a teamAct with high levels of integrity and accountabilityAble to work overtime according to operational needsThe position is based at the offices of the company, but travel may be required occasionally
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MDc1NzQxNjg/c291cmNlPWd1bXRyZWU=&jid=1746079&xid=607574168
2y
Ad Talent Africa
1
SavedSave
Job Summary
Managing the end-to-end process. from designing new campaign ads. Screening and sourcing quality candidates. Apply critical mindset to ensure key skills candidates meeting campaign requirements. This role entails working closely with the Operations Departments so you must have strong relationship building skills. Strong sense of urgency and working in a pressurized environment is needed for this role.
Key responsibilities
Write adverts and post on our recruitment platformImplement initiatives & referral initiatives to attract outbound sales candidatesEnsure fulfilment of the end-to-end recruitment function including sourcing, telephonic screening, competency-based interviews, assessments, compliance & all other related functionsAll administrative related dutiesEnsure high quality standards are adhered to
Requirements and Qualifications
1+ years end to end recruitment experienceProven track record in delivering high volume candidatescontactable references
Working Hours
Monday to Friday 8am to 5pmMust be willing to work overtime due to operational requirements
Basic Salary, plus incentives for successful placements.
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
Job Type: Contract
Ability to commute/relocate:
Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Language:
English (Preferred)
Email Address: Roscoe@callforce.co.za
https://www.ditto.jobs/job/gumtree/2667481231&source=gumtree
9mo
CallForce
1
SavedSave
Job Opportunity: Reservationist & Receptionist
Cobra Experience | Tourism & Hospitality
Foreshore, Cape Town
Cobra Experience is a premium tourism brand seeking a professional, organised, and guest-focused Reservationist & Receptionist to support our growing operations.
We are looking for someone who is confident, presentable, and thrives in a fast-paced, service-driven environment.
Key Requirements:
Excellent communication and interpersonal skills
Strong admin and organisational ability
Confident with email, phone, and booking systems
Team-oriented with a positive attitude
Tourism / hospitality experience (advantage)
Valid driver’s licence (essential)
Responsibilities include, but are not limited to:
Managing reservations and enquiries
Front-of-house reception
Liaising with guests, hotels, and partners
Supporting daily operations
Delivering exceptional guest experiences
How to Apply:
Please email the following to bookings@cobraexperience.co.za:
CV
Short motivation
Salary expectations
No phone calls will be accepted.
Applications without salary expectations will not be considered.
13d
City Centre
1
SavedSave
Title: Social Media Support Customer Service Representative
Role description and duties:
Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalismFirst response on Social media platforms such as Facebook, Twitter, Instagram etc.Understanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according to processes and procedures.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on emails etc. including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support in writingSubmit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Requirements:
Matric/NQF Level 4 Equivalent Excellent comprehensive skillsExcellent writing and reading skillsExcellent typing skillsBe social savvyPrevious experience is advantageousLeadership and communication skillsGood presentation skills both verbally and writtenStable internet connection at home6 months Customer service experience6 months Social Media Experience
Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays
https://www.ditto.jobs/job/gumtree/1099133981&source=gumtree
9mo
CallForce
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2227551317&source=gumtree
9mo
CallForce
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2095135039&source=gumtree
9mo
CallForce
SavedSave
Duties &
Responsibilities
Key Performance
Areas:
Manage the ETQA
Division:
1. Implement,
monitor, maintain and improve the organisation’s Quality Management System.
2. Implement,
monitor, maintain and improve the organisation’s Assessment and Moderation
System.
3. Implement,
monitor, maintain and improve the system for learning material and portfolios
of evidence.
4. Monitor the
performance of Practitioners against internal quality standards and against
external compliance requirements.
5. Source
Practitioners for the facilitation, assessment and moderation of learner
portfolios of evidence.
6. Implement,
monitor, maintain and improve a Practitioner Development Programme for contract
Practitioners.
7. Manage the
learner enrolment and registration process on the organisation’s Learner
Management System and on SETA systems.
8. Manage
logistics, in relation to “the life of a portfolio of evidence”.
9. Communicate and liaise
with SETAs; build and maintain a professional business relationship with SETAs
and Quality Councils in recognition of their role in the compliance process,
and that they are important stakeholders in the organisation’s success.
10. Provide input
into other functional areas of the organisation.
11. Quality assure
learning material prior to printing.
12. Plan for and
give effect to employee development, for subordinates in own area of
responsibility.
13. Monitor daily
operations in the ETQA Division in relation to policy and quality standards.
14. Reconcile
learner attendance, attainment, retention, conduct and performance.
Experience &
Qualification
Required experience
·
Minimum of 3 years’ experience within the ETD field
·
Previous experience in Education and Training Quality Assurance
Administration / Management – preferably in the SETA, Private and Public
provider space
·
Experience in academic planning, academic administration, and quality
assurance in education
·
Vast knowledge and experience across the SETA domain, Quality assuring
bodies, Outcomes-Based Education, NQF implementation, training, and development
consulting
·
Min 5 years as an assessor and/ or moderator
MINIMUM EDUCATION
REQUIREMENTS
·
Matric
·
National Diploma or degree in the field of Education and Training
(ODETDP), including but not limited to modules related to Education Management,
Quality Management, Systems Thinking, Learning Material Development.
REQUIRED SKILLS
·
Analytical thinking / Problem solving
·
Knowledge of QA
·
Ability to build interpersonal relationships
Knowledge
Requirements:
·
In-depth knowledge of the South African skills development regulatory
framework (including all related Acts, amendments, Regulations and Codes of
Good Practice) is a non-negotiable requirement.
Practical Skill
Areas:
·
MS Office (advanced)
·
Researching, writing and compiling various types of reportvacancy@onesourcedirect.co.za
25d
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