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Main ObjectivesProvide effective office administrative and support function to the designated manager/s and teams . The core function will be to debrief every driver, analysis the route deliveries, oversee that he KPI targets are met daily.Responsibilities· To ensure that the Drivers and Vehicles are allocated correctly to enable daily route monitoring drive· To remain professional in dealings with customers and employees.· To file all credit notes, POD`s, invoices and related documentation accurately and timeously.· Debriefing and reporting on the planned vs. actual route adherence.· Daily route management of bakery delivery vehicles….equals customer service· To analyse & report on operational and customer service trends.· To ensure all systems supporting DRM are functional, e. g. (Vigil& Mix Telematics)· Responsible for DRM System reporting to management daily, weekly and monthly KPI`s hit rates.· Departure times, excess kilometres, unplanned routes / stops and kilometres.· To control outstanding crates.· Overall management of drivers.Competencies (knowledge, skills and attributes)· Understanding of the FMCG industry· Good in building relationship and communication skills· Good administrative skills· Ability to work under pressure and meet deadlines· Be prepared to work additional hours/ Sundays some/ Public Holidays/ late….· Analytical and innovative mindset· Attention to detail,· Basic IR skills· Strong individual· Basic working knowledge of zulu would be advantageous.Experience and Requirements· Matric , diploma in Administration/FMCG Sales…equivalent· Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Delivery.· Computer literate compulsory advance excel user· Geographic information systems/Google earth· Route planning systems, an advantage· Routing and distribution Optimization, knowledge· Working knowledge of vehicle telematics technology and software· People management – experience with working with people at all levels of the organization.· Ability to interact with all levels of staff.Skills and Attributes Required· Time management· Accountability· Results driven· Adherence to deadlines· Ability to delegate· Sense of urgency/ results orientation· Planning & organizing· Accuracy & attention to detail· Analytical & numerical ability· Assertiveness· Innovation/ Continuous improvements· Ability to train/guide/ coachContact : Marushca 082 042 3921 -Email CV to:Marushca@ulungile.co.za
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