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Well Established ISP looking for a First Line Support Technician / Field TechnicianDuties & Responsibilities Field Technician Duties- Installation of brackets, microwave antennas and routers in Malgas, Bredarsdorp , Witsand and Infanta areaFully capable of configuring routers, radios, (Mikrotik, Ubiquiti, etc.)Take Pride in your work ( cabling , installation and crimping)Fault finding/troubleshooting. Installation and configuration of PTP and PTMP links.Antenna alignment.High site construction.No fear of heights Medically clear. No health issues.Skilled to work with power tools.Drivers license compulsorySober of HabitsNon field working days must work from home and help the rest of the team with Helpdesk Support • Logging Support Calls on Helpdesk ticketing system• Assisting Customers with First Line Support Issues Fibre, and Wireless.Whatapp and Phone support• Assisting Installers with Installations (Remote Support) if needed.• Escalating Calls to Second Line Support • Data Usage Reports.• Following and Maintaining call logging procedures.• Fault finding reports, incident reports etc.• Adhering to our internal Support SLA.Matric certificate.A+ or N+ certificate Must have excellent communication and interpersonal skills.Helpdesk experience.TeamViewer and Anydesk support experience.Salary R8000 pm
5d
Location: Office near Parow Golf Course and Weekends Remote
with occasional onsite client visits
Job Type: Full-Time (3 month Probation)(Start date 1 June
2024 to 1 July 2024)
To Apply: Please submit your resume and a cover letter
explaining why you are the perfect fit for this role to jobs@clearlink.pro
Join our dynamic and growing team at Clearlink.Pro as a
Mid-Level MSP IT Support Technician. We are a Managed Service Provider
committed to delivering tailored IT solutions and exceptional service to our
clients. If you have a passion for IT problem-solving, are skilled in pfSense
and Office 365, and have experience with N-Able N-Central MSP software, we want
you on our team
Key Responsibilities:
- Provide high-quality technical support for our diverse
client base, ensuring efficient and effective resolution of issues
- Manage and maintain client networks and infrastructures
using pfSense Netgate Firewalls, ensuring security and optimal performance
- Administer and support Office 365 applications and
services, assisting with migration, configuration, and troubleshooting
- Collaborate with other team members to design and
implement new technology solutions
- Monitor systems and networks, identifying and
rectifying any potential issues proactively
- Document all technical procedures and user guides for
client reference
- Occasionally travel to client sites to provide hands-on
support
- Be available to work remotely two weekends a month as
required
Required Skills and Qualifications:
- 3+ years of experience in IT support or a related field
within an MSP environment
- Proficient in network management and configuration,
particularly with Netgate firewalls, VLAN’s and VPN
- Extensive experience with Microsoft Office 365,
including setup, administration, and troubleshooting
- Strong understanding of IT best practices and a
commitment to maintaining up-to-date industry knowledge
- Excellent problem-solving skills and the ability to
manage multiple tasks simultaneously
- Strong communication skills, both verbal and written,
are essential
- Must have reliable transport for occasional visits to
client sites
- Must be fully bilingual in Afrikaans and English
- Experience with N-Able MSP software is preferable
Additional Beneficial Experience:
- VOIP device setup and support
- UNIFI network and WIFI setup and support
- Experience with HALO PSA
- ARUBA networking hardware setup and support
- MIMECAST deployment and support
Required Certifications: (equivalent or better)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified: Fundamentals
- Microsoft 365 Certified: Messaging Administrator
Associate
Preferred Skills:
- Certifications in Microsoft, pfSense, Aruba, or similar
technologies
- Experience with cloud services, cybersecurity, and
remote troubleshooting
Benefits:
- Competitive salary package
- Cell and internet allowance
- Free Vehicle parking
- A supportive and innovative work environment
6d
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We are an IT Company looking for a Permanent Network Cabling Technician who will be Installing Cameras, Voice and Data network Points.Please note a Drivers Licence is a must.Please sent your CV to chirashi@innovateit.co.zaOnly Serious candidates with above Credentials.
1mo
SavedSave
Our company wants to appoint a qualified IT/Support candidate who will be responsible to technically support our team. This position is based in George, Western CapeDuties and Responsibilities Responsible for maintaining all aspects of the office's network systems Responsible for all IT support - new systems, software and hardware upgrades Fault finding, troubleshooting and resolving software / hardware issues Ensuring that laptops and desktops are set up accordingly with all the necessary applications Setting up printing access as well as Wi-Fi access points Guest Network Wi-Fi access Conduct daily IT operations and preventative maintenance Responsible for Cable management / network infrastructure / Wifi Infrastructure / VPN Responsible for monitoring and protecting networks from viruses and malware Responsible for NAS storage / backups / database recoveries Software license monitoringQualifications A+ and/or N+ certification, IT Diploma/ Degree Windows Server Platform qualification and knowledge including Active Directory / DHCP server / DNS server / Group Policies Virtual Environment Knowledge – VMWare / Hyper-V SQL Database knowledge: MicroSoft Azure, Amazon Microsoft BI / power APPs is an added advantage CCTV IP Hardware and Software is an added advantage ESET Antivirus Mikrotik / Winbox ConfigurationSkills: Between 3 - 5 years’ experience in relevant IT field Ability to work under pressure with attention to detail The ability to work with minimal supervision Problem solving/troubleshooting skills Ability to think proactively and have a strong dynamic approach Good interpersonal skills Ability to exercise good judgement and protecting confidential information. Valid driver’s license code 8 (essential) Must be willing to travel Must be willing to work after hours / standby / weekends if need be Must reside in George/ surrounding areaSalary is market related and negotiable depending on experience Email a detailed CV, certificates as well as three contactable references to: chane@afsol.co.za
2mo
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