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Help Desk Technician responsibilities include:
·
Serving as the first point of contact for customers seeking technical
assistance over the phone or email
·
Performing remote troubleshooting through diagnostic techniques and
pertinent questions
·
Determining the best solution based on the issue and details provided by
customers
Responsibilities
·
Serve as the first point of contact for customers seeking technical
assistance over the phone or email
·
Perform remote troubleshooting through diagnostic techniques and
pertinent questions
·
Determine the best solution based on the issue and details provided by
customers
·
Walk the customer through the problem-solving process
·
Direct unresolved issues to the next level of support personnel
·
Provide accurate information on IT products or services
·
Record events and problems and their resolution in logs
·
Follow-up and update customer status and information
·
Pass on any feedback or suggestions by customers to the appropriate
internal team
·
Identify and suggest possible improvements on procedures
Requirements and skills
·
Proven experience as a help desk support technician or
other customer support role
·
Tech savvy with working knowledge of office automation products,
databases and remote control
·
Good understanding of computer systems, mobile devices and other tech
products
·
Ability to diagnose and resolve basic technical issues
·
Proficiency in English
·
Excellent communication skills
·
Customer-oriented and cool-tempered
If you are interested please send your CV to jobs@trekit365.co.za.
SALARY: R5000 – R6000
MEDICAL INSURANCE
12d
1
PROJECT MANAGER - IT (CYBERSECURITY / RISK MANAGEMENT)Location: Hillcrest, KZN (primarily office based - possibility of hybrid / remote work) My client is a leading international cybersecurity firm dedicated to providing innovative solutions to safeguard businesses from digital threats.Position Overview:We are seeking a highly skilled and motivated mid level Project Manager to join their Governance, Risk, and Compliance (GRC) team as support to the Project Leader. As a key member of the team, they will fill a crucial role in executing projects that ensure that their clients meet regulatory requirements, manage risk effectively, and uphold the highest standards of governance.Responsibilities:- support end-to-end project management activities for GRC initiatives, including planning, execution, monitoring, and reporting.- collaborate with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with client requirements and business goals.- develop and maintain project schedules, budgets, and resource plans to ensure timely and cost-effective delivery of projects.- conduct risk assessments and implement mitigation strategies to address project risks and issues proactively.- communicate project status, milestones, and key decisions to stakeholders, providing transparency and promoting alignment throughout the project lifecycle.- drive continuous improvement by identifying opportunities to enhance processes, tools, and methodologies within the GRC team.Qualifications:- Bachelor's degree in Information Technology, Business Administration, or related field; - Proven experience (min 3 years) in project management, specifically in the cybersecurity domain with a focus on Governance, Risk, and Compliance.- Strong understanding of regulatory frameworks and standards - excellent communication, and stakeholder management skills, with the ability to influence and inspire cross-functional teams.- demonstrated ability to prioritize competing demands, manage project constraints, and drive results in a dynamic environment.- proficiency in project management tools and methodologiesBenefits:Competitive salary and benefits packageExcellent opportunity for professional growth and developmentDynamic and collaborative work environmentMeaningful work that makes a difference in cybersecurityIf you are passionate about cybersecurity and thrive in a fast-paced environment apply now in confidence to leah@strategicplacements.co.za
23d
About
Us:
Visulink IT Solutions CC is a leading office automation company dedicated to
providing cutting-edge solutions to our clients. We are committed to delivering
excellence in service and technology, and we are seeking a talented Technical
Manager to join our team.
Position
Summary:
The Technical Manager will be responsible for managing the technical team,
ensuring the highest standards of service delivery, and maintaining a strong
customer focus. The ideal candidate will have a strong technical background,
excellent leadership skills, and a passion for delivering exceptional customer
service.
Key
Responsibilities:
Managing the Technical Team by being the point of
contact between the team and the Managing Director of the company. Coordinating technical staff by enforcing company
systems, policies, procedures, and productivity standards and disciplining
staff where appropriate.Ensuring that every technician is presentable and has
all the tools and documentation needed when going out to customers.Actively monitoring the messages on the technical group
to ensure smooth flow of work throughout the day.Handling any challenges technicians are facing in the
field promptly and reporting any unsolved problems to the Managing
Director urgently.Performing any other duties as required by management from time to time.Qualifications:Bachelor's degree in a relevant field (preferred)Proven experience in a technical management roleStrong leadership and communication skillsExcellent problem-solving abilitiesAbility to work under pressure and meet deadlinesKnowledge of office automation systems (preferred)
Benefits:Competitive market-related salary based on experienceProfessional development opportunities
If
you are a motivated and talented individual with a passion for technology and
customer service, we want to hear from you! Please submit your resume and cover
letter to finance@vlink.co.za with the
subject line "Senior Technical Manager Application."
1mo
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