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Our client specialises in consultancy and software solutions for asset and workforce management. Their mobile software simplifies complex situations for organisations with dispersed assets. They serve diverse industries, including notable clients with the likes of the Department of Energy and Eskom South Africa. They are looking for a Product Owner to join their dynamic team.
Job Description:
The Product Owner will be crucial in understanding user needs and market trends to develop the right product features. Focus will be on driving revenue growth by implementing strategies to maximise profitability across their services. This role reports to the CEO and is based at their offices in Stellenbosch.
Job Responsibilities:
• Work closely with UI/UX teams to ensure a seamless and engaging user experience that encourages user retention
• Engage with the testing team to ensure that the product is optimised for monetization
• Identify potential service providers, establish contact, and persuade them to collaborate with the Application platform
• Foster and sustain meaningful relationships with existing partners to ensure satisfaction and optimal use of the platform
• Collaborate with cross functional teams, including developers, UI/UX designers and marketing to define and prioritize features that optimize revenue generation
• Ensure all features realised and approved by the Product Committee maintain a positive user experience
• Conduct market research and user feedback analysis to inform feature decisions
• Collaborate closely with the digital marketing team and agencies to refine strategies and campaigns to bolster sales
• Provide feedback and requirements to the development team to enhance the platforms features and user experience with an aim to boost sales
• Develop and execute a comprehensive monetization strategy for the mobile app, aligning with the overall business goals and user experience
• Stay informed about industry trends, competitor strategies and emerging technologies to drive continuous improvement
• Utilise data analytics tools to monitor sales performance, adjusting strategies based on insights
• Regularly report on achievements, challenges, and areas of opportunity Skills:
• Demonstrated expertise in market research, sales, negotiation, and closing
• Proficiency in CRM software, data analytics tools, and digital marketing strategies
• Excellent verbal and written communication capabilities
• Ability to work autonomously and collaboratively
• Acquaintance with recent e-commerce trends and practices Qualifications and Requirements:
• Bachelors degree in Business Administration, Marketing, or a related field
• Masters degree advantageous.
• Bachelors in computer science advantageous
• Minimum of 5 years experience in business development, sales, or a related role with a focus on product management
• Demonstrated experience in the specified service sectors
• Experience in an e-commerce app space Sal...Job Reference #: 202596
6d
1
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Our client is an international company that focusses on security products and services, and they have a vacancy for an experienced CAD DesignerÂ
to join their team in the Cape Winelands area.
Responsibilities
:Creation and verification of technical documentation within SolidWorks and following PLM system
Mechanical and / or Electrical drawing design and drawing creation
Verification of work standard execution for assigned product group
Supervision of prototype execution, internal and external testing
Customer Engineering processes support with focus on site layouts, designs of perimeter protection and perimeter control solutions for special and individual orders.
Providing technical support including (drawings, costs, booking guidelines and after sales service advise) for internal costumers.
Creation, configuration, and maintenance of ERP system codes with bill of materials, manufacturing routings and master data information.
Support to Manufacturing with production specifications, packaging manuals, welding plans, and technology.
Participation in creation of documentation for Quality Management System
Key parameters:
Ability to support Customer Engineering tasks related to models, drawings, quotations, and ERP configuration for projects executed abroad.
3D Modelling in SolidWorks
BOM, Routing creation at ERP system (IFS)
Design perimeter and access control products for projects
Renders
Skills and Experience:
Grade 12
Min 5+ years of experience in mechanical, manufacturing, material, or mechatronics engineering
Independence with solid modelling, assemblies, and drawings/detailing within CAD software
is a must (knowledge of SolidWorks will be an advantage)
Knowledge of key construction principles
Ability to prepare model configurations of new products based on existing data.
Ability to create and modify technical drawings for product families.
Ability to introduce electro-mechanical components in design (motors, keypads, access panels) would be added value.
Ability to perform strength & structural foundations calculations would be added value.
Knowledge of certification process flow would be added value.
Capability to perform failure mode analysis would be added value.
Experience with e-commerce companies is a plus (technical support and renders support).
MS Office knowledge: Excel, PowerPoint, Outlook, Teams.
Fluency in English both spoken and written is a must.
Knowledge of IFS or SAPR3 or other MRP systems would be an advantage.
Ability to create BOM, routing in MRP system would be an advantage.
Knowledge of Perimeter Protection would be an additional asset.
 To apply, please send your CV with your salary expectations to hannah@personastaff.co.zaPlease note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal informati
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004512/H&source=gumtree
3d
1
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Take charge of the Engineering team ensuring exceptional delivery of projects while interacting with a variety of stakeholders and functions of a rapidly growing Telecoms Specialist seeking the expertise of a forward-thinking and tenacious Software Development Manager. The SDM will be expected to cover the Operational Management, Line Management and Project Management aspects of managing the Engineering Team. The ideal candidate must have 5/more years experience in a similar role including experience of key development processes, practices and tools such as Agile, Automated Testing, Continuous Integration/Deployment, Git branching strategies, technical support tools and practices. You will also require Project Management methodologies such as Agile or PMBOK and strong Line Management with a good track record of hiring quality staff and good staff retention and experience managing a DevOps environment which includes provisioning, managing and monitoring physical servers and virtual infrastructure and services.Duties: Define, document and implement appropriate Project Management, Software Development and Support processes, practices and tools in consultation with the CTO, Customer Support Team, Technical Operations Team and the Engineering Team. Estimate, plan, execute and report on the development of new features and enhancements in accordance with the priorities and requirements defined by the Product and Technical Roadmaps in conjunction with the QA team. Ensure the frequent, effective release and handover of new features and enhancements to the Technical Operations, Customer Support, Sales and Marketing teams. Manage the provision of support services to the Technical Operations Team and Customers and ensure at all times, that there is adequate capacity to meet the Engineering Team support Service Level Agreements (SLAs). Ensure knowledge propagation within the Engineering Team to ensure that the team is not reliant on any single individual for key functions. Coach and mentor Engineering Team members to assist them to perform their functions and improve their performance and knowledge over time. Ensure quality standards are met and improved over time by performing oversight activities including reviewing deliverables and code where appropriate. Ensure that the Engineering Teams productivity is measured and improved over time along with the quality of their output they produce. and quality is measured and improved over time. Ensure availability, stability and performance of the Platform through appropriate maintenance and monitoring and by ensuring timely interventions and remediation activities to address any incidents that arise. Ensure that relevant information is documented and made available to relevant parties. Ensure there is sufficient capacity and capability in the Develo
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MjIyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214891&xid=1320_14222
2y
1
A dynamic and growing independent Asset Management firm seeks the technical expertise of a Salesforce Technical Business Analyst with experience in understanding and building robust and scalable business processes to fill a 12-month contract role. Your core role will be to identify, gather, analyse and create user stories for items on the product backlog and produce appropriate design and development specifications. It is essential the candidate has 3-5 years industry experience - Asset Management and Call Centre experience would be beneficial; Salesforce Service Cloud and Sales Cloud and the relevant Salesforce tools and environment; JIRA, ServiceNow and Azure DevOps; understand data and systems architecture as it relates to the distribution environment in the funds business & is able to troubleshoot and understand system integrations. You must have a strong, resilient character; be able to work under pressure and to tight deadlines and be interested in technology, able to interrogate data and enjoy resolving queries.Duties: Identify, gather, analyse and create user stories for items on the product backlog and produce appropriate design and development specifications. Configuration of Salesforce application including object setup, approvals, Omni-Channel, Omni-Flow, workflows and flows. Some development required for data queries and integration - SQL & ADF. Effectively communicate specifications and proposals to all stakeholders including product owners, users and Developers. Strong emphasis on Agile delivery and having the ability to run and deliver small enhancements with tangible milestones. Participate in the testing process ensuring all enhancements and bug fixes meet product standards and are rolled out safely. Produce training material for all enhancements delivered. Ensure that solutions conform to architectural best practices, compliance and corporate standards at all times. Manage, investigate and resolve escalated incidents and requests, including major incidents. This includes assisting in troubleshooting issues related to integrated systems, collaboration and engagement with business users, Technology teams and vendors to resolve incidents. Trace data problems back to source to determine root cause of problems and manage incidents to resolution. Maximise the use of existing technologies by applying them in innovative ways specific to this role. REQUIREMENTS: 3-5 Years industry experience - Asset Management and Call Centre experience would be an advantage. A clear understanding of the IT Development lifecycle and Agile methodology. An understanding of data and systems architecture as it relates to the distribution environment in the funds business. Experience in gathering business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzE0MjcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1214935&xid=1320_14272
2y
1
SavedSave
Channel Manager
LOCATION: JHB
Our client, a fast-growing multi-channel communication platform company, is looking to employ Channel Managers to join their team.
PURPOSE OF THE JOB
To increase revenue by assisting channel partners to generate new business. The position focuses on enabling the sales efforts of channel partners in South Africa and abroad through specialist sales support and general enablement services.
JOB OBJECTIVES
Build and maintain relationships with channel partnersContinuously maintain a sound knowledge of the company’s products, commercials, policies, procedures and collateral, in order to enable new business generation via channel partners in accordance with the company’s strategic and profitability goalsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partner sales teams, including the implementation of an accreditation programmeGrow the commercial value of channel partners by working with partners to identify and close suitable leads within partners’ customer bases according to monthly sales growth targetsDevelop, deploy and maintain all processes, materials and resources necessary to train and enable channel partners to onboard new customersMonitor and manage suitability and performance of channel partnersAssist the Partnerships Manager to identify and sign new, suitable channel partners
Level of Tertiary Education
Matric / Grade 12 – EssentialDegree / Diploma: Sales/ Marketing/ Business Management – Desirable
Job-Related Work Experience
Demonstrable experience assisting teams to generate new businessExperience working in a technology contextProven track record of relationship management5 years sales experience in a selling environment2+ years in management positions
Job Knowledge
Digital media and marketingChannel managementContract negotiationInternational business customsTechnical platform integrationsTrends in technology and communicationKnowledge of company policies and proceduresIn depth product knowledge of the company’s software and services
Job Skills
Persuasion and assertivenessExcellent analytical skillsApply leadership concepts in a work contextApply the organisation’s code of conduct in a work environmentConduct a structured meetingConflict and dispute management skillsDevelop administrative procedures in a selected organisationEmploy a systematic approac...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDE0ODk3NTA0P3NvdXJjZT1ndW10cmVl&jid=1300283&xid=1414897504
6d
1
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The focus for this role will be Hybrid Cloud and Data Centre and SAP solutions.
A successful candidate will be expected to be a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design, and deliver larger or more complex architectures, strategies and specific solutions.
Responsible for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs.
Minimum Requirements:
Bachelors’ Degree or equivalent through other qualifications / work experience.Successful track record in technical Pre-sales of Data Centre and Hybrid Cloud Solutions with a special focus on software Strong background and understanding of SAP HANA, Enterprise storage, Virtualization, Converged, Hyper Converged and Cloud infrastructures.5+ years’ experience in the design of Infrastructure Solutions.Demonstrable knowledge of the design considerations, technologies and tools enabling new generation Data Centre solutions.Appropriate accreditation / certification including one or more convergence technologyPrevious exposure and demonstrable understanding of Infrastructure Solutions for SAP environments.Previous exposure and demonstrable understanding of complex VMware environments (both converged and hyperconverged).Technology Evangelist with the ability to connect and work with C-Level stakeholdersTechnology Evangelist - Public Speaking at events
Key Accountabilities:
Owns and develop the Company Solution portfolio including alliance managementDevelop the VMware portfolio including alliance managementTake complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutionsShapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offsRepresents Company at customer forums, conferences, and professional bodies to build Company’s reputation in the marketplaceContributes to definition of customers’ overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementationPartner enablement to drive the SAP portfolio value propositionAssisting sales team in articulating a clear win strategyParticipate in focused events creating brand and portfolio awareness for both the SAP and VMware portfoliosBe entrenched as a trusted advisorActively d...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzUwMDY1MTkyP3NvdXJjZT1ndW10cmVl&jid=1398997&xid=2750065192
6d
1
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Our client in the moto industry based in East Rand is currently looking for a National Sales Manager to project and implement functional strategies to increase sales and market share for profitable new business, a leader to manage processes, systems, and people to achieve and ensure targets are met, this role will increase your management skills as well as people management skills.
Responsibilities.
Lead and guide sales team to ensure growth targets and revenue are met for portfoliosProvide accurate forecasting to ensure business capitalizes on new opportunities and meets targetsDevelop and implement new sale strategies and programs to exploit new market opportunitiesIdentify and develop customer base and working with new and existing customers through planning and reviewsMotivate and advise sales team to improve performance and culture accountability at all levels, with customer line of sightOrganize and plan lead salesResponsible for jointly setting strategic direction and execution of strategic business plans into measurable business outcomesDevelopment of the sales management team against defined succession plans strategy.
Requirements:
NQF 7 in Business Management, MBA or equivalent qualification5 + years experience in a Senior Management capacityDrivers license (code B)Advanced computer skillsTrack record of achieving results in sales6+ years of people management experienceKnowledge in Business analysis, strategic development and marketingAbility to lead and build team capabilitiesProven ability to meet deadlines and work under pressureNegotiation skills and understanding of business procurementExceptional capacity for managing and leading peopleSolid understanding of finance, IR and people coaching and hiringService orientation and Customer focus
If you meet the requirements for above position kindly email your profile to: hr@solicited.co.za
To see more career opportunities click link below:
https://www.dittojobs.com/company/view
Should you have any questions regarding the above role or any other vacancies, kindly visit our website: www.solicited.co.za
If you don’t hear from us within 2 weeks from the closing date, please consider your application unsuccessful. Should we have any other roles that match your profile, we will contact you.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjAwMjY2NTMzP3NvdXJjZT1ndW10cmVl&jid=1225226&xid=3200266533
6d
1
SavedSave
Our client is an international company that focusses on security products and services, and they have a vacancy for an experienced CAD DesignerÂ
to join their team in the Cape Winelands area.
Key Responsibilities
:Creation and verification of technical documentation within SolidWorks and following PLM system
Mechanical and / or Electrical drawing design and drawing creation
Verification of work standard execution for assigned product group
Supervision of prototype execution, internal and external testing
Customer Engineering processes support with focus on site layouts, designs of perimeter protection and perimeter control solutions for special and individual orders.
Providing technical support including (drawings, costs, booking guidelines and after sales service advise) for internal costumers.
Creation, configuration, and maintenance of ERP system codes with bill of materials, manufacturing routings and master data information.
Support to Manufacturing with production specifications, packaging manuals, welding plans,
and technology.
Participation in creation of documentation for Quality Management System
Key parameters:
Ability to support Customer Engineering tasks related to models, drawings, quotations, and ERP configuration for projects executed abroad.
3D Modelling in SolidWorks
BOM, Routing creation at ERP system (IFS)
Design perimeter and access control products for projects
Renders
Skills and Experience:
Grade 12
Min 5+ years of experience in mechanical, manufacturing, material, or mechatronics engineering
Independence with solid modelling, assemblies, and drawings/detailing within CAD software
is a must (knowledge of SolidWorks will be an advantage)
Knowledge of key construction principles
Ability to prepare model configurations of new products based on existing data.
Ability to create and modify technical drawings for product families.
Ability to introduce electro-mechanical components in design (motors, keypads, access panels) would be added value.
Ability to perform strength & structural foundations calculations would be added value.
Knowledge of certification process flow would be added value.
Capability to perform failure mode analysis would be added value.
Experience with e-commerce companies is a plus (technical support and renders support).
MS Office knowledge: Excel, PowerPoint, Outlook, Teams.
Fluency in English both spoken and written is a must.
Knowledge of IFS or SAPR3 or other MRP systems would be an advantage.
Ability to create BOM, routing in MRP system would be an advantage.
Knowledge of Perimeter Protection would be an additional asset.
To apply, please send your CV with your salary expectations to julia@personastaff.co.zaPlease note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all person
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004629/JH&source=gumtree
6d
1
SavedSave
Our client based in Bellville in the IT support services industry is looking for an experienced Sales Consultant
to join their team.
Requirements:
2-5 Years Sales experience.
Valid drivers License.
Own Transport.
Software and Hardware knowledge (Beneficial).
Good understanding of Microsoft products (Advantageous).
Bilingual in Afrikaans and English
Responsibilities:
Approach new or potential clients (Businesses).
Develop and maintain a portfolio of clients.
Build long-standing professional relationships with clients
Propose solutions to the clients problematic area.
Ensuring the timely delivery of products and services to clients.
Resolving customer complaints promptly.
Research market trends and generate more sales.
Account management.
Put together quotes for new equipment when necessary.
Visiting clients when call cannot be resolved over the phone.
Assist fellow colleagues with overflow.
To apply, please send your CV with your salary expectations to hannah@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004569/H&source=gumtree
6d
1
SavedSave
Our client, based in the Bellville area, offering a comprehensive range of IT support services is looking a dynamic and experienced Sales Consultant
to join their team.
Requirements:
2-5 Years Sales experience.
Valid drivers License.
Own Transport.
Software and Hardware knowledge (Beneficial).
Good understanding of Microsoft products (Advantageous).
Bilingual in Afrikaans and English
Responsibilities:
Approach new or potential clients (Businesses).
Develop and maintain a portfolio of clients.
Build long-standing professional relationships with clients
Propose solutions to the clients problematic area.
Ensuring the timely delivery of products and services to clients.
Resolving customer complaints promptly.
Research market trends and generate more sales.
Account management.
Put together quotes for new equipment when necessary.
Visiting clients when call cannot be resolved over the phone.
Assist fellow colleagues with overflow.
To apply, please send your CV with your salary expectations to natasha@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona staff (PTY) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004566/N&source=gumtree
6d
1
SavedSave
Want to be a part of our team? Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to the improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This job manages specific projects that have a distinct beginning and end. Working at NTT The Client Project Manager leads and directs concurrent client projects classified as standard or complex. The primary responsibility of Client Project Managers will be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the clients support operations). Key Roles and Responsibilities: Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective Engage with stakeholders to deliver projects from original concept through final implementation Ensure client satisfaction and manage escalations, acting as a single point of contact to the client Ensure that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction Manage the delivery of the project/programme, including rigorous scope control and change management Ensure client satisfaction and manage escalations, acting as a single point of contact to the client Documentation and management of risks and issues Ensuring clear and concise communications to all stakeholders Provide pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process. Identification of opportunities and influence the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings Coordinate activities of the project teams through task delegation, resource assignment and programme management Knowledge, Skills, and Attributes: Ability to establish strong relationships with internal stakeholders and external clients Excellent client-centricity skills and ability to work at client sites Ability to manage customer satisfaction, commi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI1Mzc0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1681159&xid=2201_253745
7mo
1
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We are seeking a skilled and experienced individual to join our team as our IT & CCTV ManagerIn the above position, you
will be responsible for:
· The overseeing and management of our IT
infrastructure (small office with 10 staff)
· The quoting, installation, and maintenance of IP
CCTV Systems at our client’s premises
· The establishment of a link between the client
and control room for monitoring purposes
You will need:
· At least 2 to 3 Years previous experience in a similar
position
· Knowledge of and exposure to Hikvision and
Dahua brands
· Proficiency in computer applications and
software relevant to CCTV operations
· Experience with setting up wireless links such
as Ubiquiti.
You will manage a team of
CCTV Installers and lead from the front, ensuring that the best processes, procedures,
and practices are followed. Ongoing progress feedback to company and client is a must at all times.This is a full-time position for someone who is passionate about IT/CCTV and would like to do a job that makes a real difference to people. What we do keeps people safe.The full package offered is R15k before commission on sales.
Please send
your CV to dylan@zonesec.co.za should
this be for you.Thank You
19d
1
SavedSave
ENVIRONMENT:DRIVE project execution, deliverables and adoption of Client Relations Management (CRM) solutions as the next CRM Business Analyst sought by a reputable Investment Firm. Your role will also entail managing, configuring and supporting the CRM Sales and Customer Service applications while overseeing the entire CRM application ensuring to adhere to best practice in maintaining quality data. You will also train and support institutional business stakeholders. You will require a suitable BComm/B.Bus.Sci Degree or similar with strong academic performance, 3 years in a BA role preferably within Asset Management, understand how CRM applications are constructed, solid understanding of Asset Management Business, CRM Sales & Customer Services applications, Microsoft Power Platform, knows how to structure tests and to test interfaces and integrated systems and has experience analysing data to drive strategy and results.DUTIES: Liaise with all stakeholders to determine effective CRM solutions to meet business requirements. Conduct Joint Application Development (JAD) sessions with Developers, business users or Testers. Analyse, design, and implement CRM enhancements and initiatives. Design and test CRM enhancements, including updates and bug fixes; coordinate User Acceptance, Regression, and Integration Testing; make changes and corrections, as needed. Coordinate changes to CRM database entities, screens, views, forms, workflows, reports, and dashboards. Support CRM applications, Microsoft Outlook, CRM Mobile app, and SharePoint Online integration. Ensure data quality standards are followed, including the removal/merging of duplicate records. Maintain CRM backlog and Jira logs to adhere with governance requirements. Update users, security profiles, access rights and manage licenses for users. Work directly with CRM Developers and Testers to incorporate new functionality. Develop training materials and lead training sessions for key and end users. Train and facilitate end user adoption of CRM solutions. Manage business expectations and proactively mitigate any risks of production releases by conducting impact analysis, User Acceptance Testing, Software Testing, and relevant user training. Conduct post-implementation reviews to ascertain value added and address any post-release issues. Assist with other key initiatives and other related IT projects. Work as part of a larger IT team using the Scrum methodology. REQUIREMENTS:Qualifications - BComm / B.Bus.Science Degree or other relevant tertiary qualification with strong academic performance. Experience/Skills - Minimum of 3 years experience in a Bus
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMzIwXzk2NDBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1166493&xid=1320_9640
2y
1
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Job Description: As the Account Manager, you need to ensure that our clients receive exceptional service. You will be responsible for driving customer engagements by understanding customer needs, build ing strong client relationships and strategically collaborating with the Technical and Sales T eam s to ensure that we de liver and exceed on client expectations. Responsibilities: Build, manage, and nurture relationships with clients, ensuring their needs are understood and met according to the Account Management Life Cycle. Ensure alignment between client services (billed vs supported) and address discrepancies promptly. Monitor and maintain client satisfaction using customer satisfaction surveys (Customer Thermometer). Track and report monthly Customer Thermometer results, highlighting successes, failures, and actions taken. Monitor client profitability and sales from existing clients, ensuring contracts are renewed in a timely manner . Identify and generate opportunities to upsell and cross sell our service offerings by understanding the client environment and effectively communicating any leads to the Sales Team. Manage T echnical Managed Services Contract Annual escalations, discussions, and meetings with clients. Mediate between clients and the technical team, overseeing client complaints and escalations. Manage client escalations, working closely with the dispatcher and IT professionals to resolve issues before escalating to Service Delivery M anager or other relevant parties. Assist with onboarding and offboarding clients as part of the project management process. Ensure agreed schedules for alignment and management of account information, including contacts, banners, and tooling. Handle administrative aspects of projects, including managing issues, scope creep, and project completion internally. Monitor monthly ticket performance and activity per client, ensuring timely and effective issue resolution. Track all account activity in the Professional Services Automation (PSA) system, maintaining an up-to-date record of client interactions and services. Liaise and collaborate with the Technical Team to implement relevant improvements in customer service, both verbal and written, onsite and remote. Assist with the preparation of Quarterly Business Reviews (QBRs) as needed. Review and approve month end invoices within 5 business days from the start of a new month Mediate billing queries with clients and internal teams, ensuring prompt resolution. Role requirements: Matric Business Management Qualification Drivers License and Own Car At least 4 years experience in a similar role in a Managed Services IT Support environment Skills requirements: Emotional Intelligence High Technical Aptitude Ability to work under pressure Strategic and Critical Thinking Good Communication and Presentation Skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18yMjAxXzI5ODUzMl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1752552&xid=2201_298532
5mo
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