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1
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Our client is looking for a Senior IT Technician
to join their team. This role requires someone that is driven and that has excellent customer service skills.
Requirements:
Bilingual in Afrikaans and English.
Matric certificate.
3 - 5 yearsâ?? relevant experience.
Must have excellent communication and interpersonal skills.
Helpdesk experience.
TeamViewer support experience.
Understanding of WLAN, WAN and LAN environments.
Strong networking knowledge is required.
Understanding of DNS/DHCP.
Google Suite experience in setting up and configure.
Responsibilities:
Check in with the different departments.
Resolve any day-to-day issues.
Track and follow up on any issues with third party applications until the issues have been resolved.
Improve the current IT environment.
Set up of Office 365 and configure.
Network cabling, wireless configuration, and management.
To apply, please send your CV with your salary expectations to ilana@personastaff.co.za
 Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful. Persona Staff CC is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004328/IP&source=gumtree
6mo
1
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This role
is for a managed service provider that provides helpdesk services to multiple
customers. Their primary objective is to provide Level 2 support and
proactively review client requests or tickets and apply technical/process
knowledge to resolve them without breaching service level agreement (SLA). The
successful candidate will assist with design and deployment of new solutions to
customer environments.
Ensuring adherence to all processes within the client environment and the
maintenance of a high degree of client satisfaction across all assignments.REQUIRED LEARNING · Grade 12 + Computer Literate · A+ N+ or equivalent job experience· Desktop
hardware and software· Proven experience of solving
complex problems.· Knowledge of relevant
Technology, Products and Service.· Knowledge in ticketing
tools.· Own vehicle and valid SA
driver’s license · Occasional field work might be
required to assist with support calls.· Relevant
qualification in IT or a demonstrated equivalent work experience will be
accepted.· Managed service provider
experience (Advantageous)· 2 -3 years’ experience in: Azure, MS Office 365, MS
Teams, Sarepoint (Advantageous)
KEY JOB OUTPUTS · Manage the business relationship
with the client· Provides Level 2 support at the
service desk.· Act as escalation point for
Level 1 service desk agents.· Performs preventative
maintenance activities on certain products· Perform hardware and software
installations· Takes routine service calls and
performs basic maintenance and support.· Responsible for troubleshooting,
installing, maintaining and hardware break-fix· Maintain SLA requirements (both
internal and external)· Ensure accurate completion of
job cards· Work independently without
supervision· Ensure completion of ticket is
within agreed SLAs.· Analyses incidents / requests to
produce knowledge articles to enhance the knowledge base as quick referral for
L1’s · Proactively identifies problems
and errors before they impact a client’s service.· Update tickets in a timely
manner with the required level of detail on the progress and resolution of the
ticket· Ensures all changes are carried
out with proper work/change approvals.· Setup workstations and configure
end-user software / hardware and upgrade existing client desktops.· Monitors client infrastructure
and solutions.· Liaise with all stakeholders
(vendors, exporters/importer, and colleagues to expedite a resolution of a
ticket.· Managing calls, emails and
tickets at the services desk and provide telephonic support to clients where
required.· Execute approved maintenance
activities. (These activities could include system patching; system upgrades or
configuration changes etc.)· Will be required to work standby
shifts from time to time. APPLICATIONS/ENQUIRIES Email your
CV and motivational letter to: employment@itnaledi.co.za
19d
We are searching for a skilled Helpdesk Technician to join our team in Cape Town! In this role, you'll provide exceptional technical support to our internal users while troubleshooting and resolving a wide range of IT issues.What you'll be doing:Diagnose and resolve technical issues reported by internal usersProvide first-line technical support via phone, email, and in-person assistanceConfigure and maintain computer systems, including desktops, laptops, and peripheralsInstall and troubleshoot software applicationsMaintain and update technical documentationExperience with setting up and configuring servers is a major plusWhat you'll ideally have:A+ and/or Network+ certification (advantageous)Experience working in a Helpdesk environment (advantageous)Strong understanding of Microsoft server operating systems (e.g., Windows Server)Excellent problem-solving and analytical skillsOutstanding communication and interpersonal skillsAbility to work independently and as part of a teamDrivers license (preferable)What we offer:Competitive salary Opportunity to work in a fast-paced and dynamic environmentA chance to learn and grow your technical skillsBe part of a supportive and collaborative teamIf you have a passion for technology and a desire to excel in a Helpdesk role, we encourage you to apply!To Apply:Please submit your resume and cover letter to hr@greystone.cc
20d
1
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We require the services of an experienced (at least 2yrs. experience) ISP technician to be based at our Cape Town offices. The job involves working with a dynamic team of young people. Your role would include troubleshooting internet issues, troubleshooting Fibre, Wireless and ADSL links as well as general email and hosting support. You will be required to complete a general technical test pinpoint your skill level. Minimum Requirements and Personal Attributes:Basic working knowledge of PC and Apple hardware, software, networking, peripherals, Internet setup, email setup and associated basic troubleshooting.Good client liaison skills – experience working with clients face to face and telephonically. Neat, presentable and organised – in appearance and within the work environment.Attention to detail.Ability to work unsupervised.Punctual and reliable.Hard working and willing to learn.Must reside in Cape Town.Drivers license is essential.Technical Requirements: ISP Helpdesk Services – Fibre, Wireless and ADSL troubleshooting Knowledge of Mikrotik Router OS, Ubiquiti as well as Cisco switches an advantage. IT Help desk support skills – Internet trouble shooting (Min 1 year experience) Web hosting / Email Trouble Shooting (Min 1 year experience) Setup of WAN routers such as ADSL routers, Fibre routers as well as the ability to troubleshoot such devices essential. Setup of Wireless access points (Not limited to TP Link, D-Link, Unifi, Reyee etc.) Linux experience is a big advantage.Salary: R6000 - R8000 per month.Send your CV to jobs(at)pcn.co.za for review.*Please note that if we do not get back to you within 2 weeks, it simply means that the position has been filled or you do not qualify for the position.
25d
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The candidate must currently reside in Cape Town.The IT Technician performs all aspects of IT Support, amongst others:Training and support of staff on IT SystemsMail server experience (Postfix, Sendmail, Exim, Antispam/Antivirus, DNSBL, SMTP protocol & general mail routing)Fortinet FirewallMikrotikWireless networkingExperience with Kaseya helpdeskConfiguring of IP camerasEnsure that the daily check/task list is completed and submitted to IT team leaderMonitoring of connected devices and the connectivity between BranchesMaintaining IT Documentation –ProceduresReporting faults to 3rd party suppliers and follow-upUndertake travel to sites to perform installations and maintenance as requiredWindows Server (2016,2019, and 2022) installations and configurations, including DHCP, DNS, and Active Directory.Hyper-V Host and Guest installation, configuration, maintenance, and migrations.Biometric Access ControlQualifying experience:A minimum of 8 years of working experience as an IT support technician and directly supporting end-users, both face-to-face and remotelyA minimum of 8 years of experience installing, maintaining, and supporting corporate network environments (LAN & WAN)Proficient in Hyper-V Virtualization Technology.Experience with Azure Cloud Platform.Scripting and Automation Skills.Knowledge of Acronis Data Backup and Recovery.MSSQL Database Administration Skills.N+ (CompTIA) A+ (CompTIA), MCSE/MCITP would be highly advantageous.Microsoft Windows (10,11).Microsoft Office 2016,2019,2021 and Office 365.Mikrotik knowledge.Knowledge of hardware-software configuration and installation.Strong troubleshooting and problem-solving skills.Own reliable transport.Previous experience of at least 8 years in a similar role.Windows Server 2016,2019 and 2022.Networking, Switches, and Router configurationQualifying attributes:Able to liaise professionally with customers, suppliers, and colleaguesStrong interpersonal skillsHard working and self-motivatedAbility to work independently as well as in a teamWilling to work over-time when required toGood communication skillsExcellent organizing skills with attention to detailMust be able to work quickly and well under pressureWilling to take on extra responsibilitiesAdvantageous experience:PLC machinery.VMWare Host and Guest installation, configuration & maintenanceFactory TalkAuto CadHighly Advantageous experience:Experience in Cloud Automation (PowerAutomate, IFTTT, MAKE, Zapier)Experience as a Cloud ArchitectExperience in Cloud Storage SolutionsProven Track Record with SQL Database Administration & Performance Tuning.Please email CV to celento@mindspring.co.zaJob Type: Full-timePay: R35 000,00 - R42 000,00 per monthExperience:IT support technician: 8 years (Required)Application Deadline: 2024/05/31
20d
ISP looking for a First Line Support Technician / Field TechnicianDuties & Responsibilities Field Technician Duties- Installation of brackets, microwave antennas and routers in Malgas, Bredarsdorp , Witsand and Infanta areaFully capable of configuring routers, radios, (Mikrotik, Ubiquiti, etc.)Take Pride in your work ( cabling , installation and crimping)Fault finding/troubleshooting. Installation and configuration of PTP and PTMP links.Antenna alignment.High site construction.No fear of heights Medically clear. No health issues.Skilled to work with power tools.Drivers license compulsorySober of HabitsNon field working days must work from home and help the rest of the team with Helpdesk Support • Logging Support Calls on Helpdesk ticketing system• Assisting Customers with First Line Support Issues Fibre, and Wireless.Whatapp and Phone support• Assisting Installers with Installations (Remote Support) if needed.• Escalating Calls to Second Line Support • Data Usage Reports.• Following and Maintaining call logging procedures.• Fault finding reports, incident reports etc.• Adhering to our internal Support SLA.Matric certificate.A+ or N+ certificate Must have excellent communication and interpersonal skills.valid Drivers LicenseHelpdesk experience.TeamViewer and Anydesk support experience.starting Salary R8000 pm
12d
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