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A renowned cosmetic company is looking for an “IT Technical Manager” to join their team on a full-time permanent basis for their offices in Bellville, Cape Town. Very good compensation package, (subject to background & / experience) incl benefits, Medical Aid, Pension Fund and internal advancement opportunities. Position Overview: • The role is responsible the overall health, performance, integrity, security and compliance of IT Infrastructure services, ensuring that optimal service levels are maintained. Position Requirements: • National Matric Certificate: Grade 12 • CompTIA A+, N+ and Cloud + or equivalent • Microsoft MCSE or equivalent • Microsoft Security, Compliance, and Identity Fundamentals • Microsoft Security Administrator Associate or equivalent • Microsoft Modern Desktop Administrator • Microsoft SharePoint Administrator Associate • Project Management (Waterfall, Agile, Scrum) • ITIL V4 • COBIT 2019 • 5 - 7 years practical experience as IT Manager or Service Delivery Manager • 5 - 7 years of experience managing teams & individuals • 5 - 7 years of experience in managing vendor/service provider relationship • 3 - 5 years of experience in managing information security Position Responsibilities: • Manage all lifecycle aspects of infrastructure services - strategy, design, Transition, operations and continuous improvement. • Ensure that infrastructure services are optimally configured and maintained. • Perform the duty of Incident Manager for major incidents, security concerns and service escalations. • Perform root cause analysis, impact and risks assessments to resolve major incidents and complex requests. • Design, implement, manage and maintain toolsets for performance, capacity, security and compliance management of infrastructure services. • Monitor and proactively identify and address concerns related to the integrity and performance of infrastructure services and security. • Implement, manage, monitor, maintain and report security measures as per organisation’s information security management system (ISMS). • Implement and maintain backup and disaster recovery solutions in line with organisation’s recovery objectives. • Manage software licenses & ensure compliance with licensing agreements. • Participate and lead the facilitation of all the requirements of internal and external IT audits. • Develop technical roadmaps and lead the implementation of all initiatives to meet current and future service requirements. Core Skills • Technical Proficiency in: o Server and Network Management o Cloud and Hosted Services Management o Vulnerability, Security and Compliance Management o System Integration Management o Database Management o Service Performance Management • IT Services Management & Leadership Applying for this position: Only open to South Africans. If interested, please send your CV with position title as reference to: marlize@hrtalentpartner.co.za

Bellville

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A leading Managed IT Services Provider is looking for a ‘’IT Service Agent’’ to join their team on a full-time permanent basis in Bellville, Cape Town.About the role:The primary role of the IT Service Agent (T1) is responsible for providing technical support and assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify and diagnose issues, categorize and record reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action, monitor issues from start to resolution and deal with escalations when required.Requirements:• Matric or NQF equivalent• A+ and N+ or equivalent• Microsoft MCSA or MCSE• Experience in Microsoft 365 and Azure environments• Certification or Degree in IT advantageous• Experience working with ITIL and COBIT5 frameworks (certification will be advantageous)• Practical service delivery experience in the Information Technology industry; as an IT support, field support or desktop support technician• Experience with: general IT equipment Desktops, hardware/software, Applications Switches, routers, Microsoft Servers, server literacyResponsibilities:• Compliance with the Ticket Lifecycle Management:• Respond to logged tickets, and log ticket if no ticket exists• Ensure tickets are classified & prioritized accurately• Ensure time entries are captured accurately, consistently, and timeously• Provides regular and timely updates to all parties (internal and external) on incident statuses• Ensure quality communication and that updates and resolutions meet stakeholder requirements• Field Support:• Compliance with customer rules, processes and procedures while attending to work at customer offices• Compliance with Onsite Statement of Work (SoW)• Escalations:• Quickly and accurately identify P1 and P2 Incidents and or account escalations, initiating an immediate response• Notify relevant stakeholders• Communicate updates consistently and regularly (for Major incidents, updates should be at least hourly)• Provide root cause analysis for major incident in the form of a Major Incident Report• IT Information Library (ITIL) and IT Service Management (ITSM):• Risk Management: Identify, log, and communicate risks. Collaborate with stakeholders to develop mitigation strategies• Knowledge Management: Document changes in the environment within the knowledge management systems. Ensure diagrams, passwords, vendor info etc are kept up to dateApplying for this position:Only open to South African citizens.If you are interested in this great career opportunity, please send your CV with position title as reference to: careers@hrtalentpartner.co.za

Bellville

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Results for jobs i in IT & Tech Jobs in Bellville