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* Responsible for leading the collections team, call centre and collections processes to enhance cash flow, maximize collections, minimize bad debt and build relationships with external and internal clients through effective resolution of account queries and efficient collection of payments due to the company. * Developing and delivering operational quality improvement that results in highly predictable and effective collections. * Effective management of resources * Building customer relationships and driving superior service levels * Leading a data and technology driven approach to collections * Develop, implement, and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companies guidelines. QUALIFICATONS and EXPERIENCE * Minimum of 3-year financial degree * Post Graduate degree will be advantageous * Minimum of 5 years experience in collections and credit management, with 3 years experience in supervisory or management role * Experience working in a medium to large organization POSITION OUTPUTS Strategic Input: * Strong leadership skills with an ability to motivate direct reports * Setting objectives for the collections team that align with the departments/organisations goals * Directly accountable for operationalising the strategic company collections and credit management related objectives and will drive performance and execution. Operational Planning: * Proven ability plan strategically and set clear operational priorities * Solid track record of improving processes, solving complex problems and monitoring process for accuracy and effectiveness * Develop, implement and maintain systems, policies and procedures related to collections to ensure higher performance while adhering to companys guidelines. * Monitor primary control execution and updates as and when required. Operations and Service Enhancement: * This position is highly visible and requires a strong leader with the ability to prioritise, plan, and direct the team. * Build a clear collections operating rhythm designed to deliver results while developing capabilities tied to process management and operating excellence * Build operational rigor across the collections function, resulting in overall operating plan attainment - standardised work, performance metrics and operating rhythm * Apply lean thinking to improve processes and identify opportunities for digitisation (Leveraging existing capabilities, Self-Service, robotic process automation, etc.) * Establish consistent collections processes across multiple systems * Ability to lead, direct, train and manage team * Create a center of excellence to ensure collections processes are accretive to positive cash flow Credit Management and Risk Assessment: * Drive adherence to policies, processes and procedures * Set targets and KPIs for collections and drive the achieve these targets. * Liaise with stakeholders regarding data and required information on ke https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzEwMTQwX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1185764&xid=1554_10140

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An opportunity exists for a Collections Clerk at Eden Gardens Private Hospital reporting to the Finance Manager. The successful candidate will be responsible for the maximum collection of amounts overdue from various funders and patients. Key Responsibilities · Management of outstanding and unpaid debt and the collection thereof for Medical Aid Claims and Private Patients Collection of outstanding debt. · Ensure that monthly statement run is completed for all outstanding accounts, i.e., the debtor (patient) must receive a monthly update in respect of his/her outstanding balance irrespective of the medical aid liability. · Patients are accurately identified and traced for collection of debt. · Ensure that all medical aid claims are submitted within the regulated time frame in respect of the Medical Schemes Act and that any rejections are promptly dealt with in the regulated time frame. · Negotiate payment terms and methods with patients. · Making sure that accounts do not become stale. · Hand over accounts to the private debt collector for collections timeously and in line with the company’s internal regulations in respect of such accounts. · Ensure that payment arrangements and estate accounts are handed over to the private debt collector for management timeously and in line with the company’s internal regulations in respect of such accounts. · Accurately record the collection status and relevant collection notes for each account on SAP. · Effectively manage the outstanding debt to prevent bad debt write-offs, medical aid stale claims, and prescription of debt. · Debtor and Medical Aid Claim Liaison Communicate with debtor’s medical aid officials by telephone and/ or written correspondence to attempt to collect urgent payment of outstanding accounts. Provide thorough, efficient, and accurate updates on medical aid payment processes to the debtors. Minimum Requirements · Grade 12 or equivalent NQF Level 4 qualification. · 2 years’ experience in a similar role in healthcare. · Computer proficient. · Closing date: 02 May 2024 Interested candidates who meet the minimum requirements are invited to apply by forwarding a comprehensive CV by close of business on to Email: Recruitment@edengph.co.za: Tel: 0338154600 Eden Gardens Private Hospital is an equal opportunity employer, external candidates will also be considered. Only shortlisted candidates will be contacted, should you not receive any communication after 2 weeks of closing date kindly consider your application as unsuccessful.

Pietermaritzburg

Groups and Incentives Operations Manager

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KEY OUTPUTS Clients Guests and Suppliers Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups People Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring Finance Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible KNOWLEDGE REQUIRED Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM1MTIyNDQ4P3NvdXJjZT1ndW10cmVl&jid=1258551&xid=1135122448

Johannesburg CBD

Debt Collector - Permanent Position in Johannesbu

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We are seeking skilled and experienced Debt Collectors to join our reputable call center. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. Responsibilities: You will be working Monday - Friday from 09h00 - 18h00 as well as 2 Saturdays a month from 08:00 - 13:30 Proactively contact customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customers Analyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, such as sales and customer service, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactionsAdapt to changes in policies, procedures, and strategies related to debt collection Requirements: Proven 5 years experience collecting from businesses High school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanor when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTYyMDI0ODI/c291cmNlPWd1bXRyZWU=&jid=1619994&xid=356202482

Johannesburg CBD

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We are seeking skilled and experienced Debt Collectors to join our reputable call centre. The primary responsibility of this role is to effectively collect outstanding debts from businesses while maintaining a professional and compassionate approach. New division has been opened so need new teams of staff (30) Responsibilities: Early shift will be Monday - Friday from 07:30 - 15:45 as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River OR Flexi shift hours will be Monday - Friday from 10:00 - 19:00, transport will be made available to flexi shift hour workers as well as 2 Saturdays a month from 08:00 - 13:30 at the offices situated in Salt River Proactively contacting customers via phone, email, or other communication channels to collect outstanding debtsMaintain accurate and up-to-date records of all collection activities and interactions with customersAnalyze customer accounts and plan appropriate course of action to recover outstanding paymentsNegotiate payment plans and settlement agreements with customers, ensuring adherence to company policies and legal requirementsFollow up on payment commitments and monitor payment schedules to ensure complianceIdentify and escalate accounts requiring legal action or further collection effortsCollaborate with internal departments, to resolve customer disputes and inquiriesProvide timely and accurate reports on collection activities, outstanding debts, and progress towards targetsStay updated on relevant laws and regulations related to debt collection practiceUtilize MS Excel and databases to manage and organize customer account informationMaintain a high level of professionalism, empathy, and customer service during all interactions Requirements: Proven 2 or more years’ experience collecting from businessesHigh school diploma (Matric) is essentialRelevant Diploma/Degree in Financial would be advantageousProven track record of meeting collection targets and working within deadlinesStrong ability to plan and execute strategies to recover outstanding paymentsFamiliarity with legal requirements and regulations related to debt collectionProficiency in MS Excel and databases for data management and reportingExcellent verbal and written communication skillsStrong negotiation and persuasion skillsPolite, compassionate, and confident demeanour when dealing with customersAbility to adapt to changes in policies, procedures, and strategiesClear ITC (credit) and criminal recordCredit 1,2,3 would be advantageous https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjg1NjgxOTExP3NvdXJjZT1ndW10cmVl&jid=1692217&xid=3685681911

Higgovale

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"internal debt collection" in South Africa

internal debt collection in South Africa (73 results)

Results for internal debt collection in All Categories in South Africa