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We are seeking an ERP System Software & Hardware Engineer for our client in the Automotive Industry in Johannesburg.
Job Description:
Assist with ongoing maintenance of existing software products and to participate in the development of new and enhanced ERP system products and solutions
Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge
Communication and problem-solving skills to deliver support services for business applications
SAP
The successful candidate for the role will be responsible for the following systems/apps (but not limited):
Evolve
Xperteck
Providing application support to users Answer, Identify issues, and Provide suggestions and long-term solutions
To provide proactive support to internal staff, and external customers:
Analyse recurring incidents on the service desk and solve through interaction with key stakeholders
Investigate and analyse system issues to determine the cause of issues and appropriate corrective action
Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved
Pre and post-information systems implementation, and support with process owners
Contribute to the Help Desk knowledge base, Add quality articles relating to Problem Resolution about new, and existing projects, types, and Sub Types
Review and recommend continuous improvement of the systems and support processes
Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support
Maintain data quality and integrity within the system
Ensure all critical services/systems are monitored
Provide clear, professional, informative, and appropriate communication to colleagues, customers, and suppliers
Carry out system maintenance tasks and processes to agreed schedules
Supplier management: Manage relationships with approved suppliers
1st/2nd level support
Log calls
Assign priority to calls low, medium, urgent, high, critical
Update the system in real-time
Problem analysis – identify recurring problems and report in weekly meetings Alert Management
Use and update the knowledge base of the system
REQUIREMENTS
Diploma / Certificate in Information Technology: System support or similar
Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
Experience in database systems, reporting, and query tools
Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
Effective time management skills and ability to prioritize work a
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMTg1Mi9BSw==&jid=1781656&xid=E.L001852/AK
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Our client, a nonprofit housing institution established in 2004, offers affordable transitional and communal housing in Johannesburgs inner city and Cape Town - fully accredited by the Social Housing Regulatory Authority (SHRA). They are currently recruiting for a Housing Manager to Join their team based in Cape Town.
Job Purpose:
Rent collection and management of vacancies. Management of client relationships. To oversee the maintenance management of the buildings and the grounds. Management of visiting stakeholders, staff, and service providers.
Responsibilities:
Client Services Management
• Manage vacancy levels in the buildings by assisting prospective tenants, facilitating viewing of vacant units, sourcing new tenants, and conducting information and leasing workshops.
• Manage the rental collection process by distributing rental statements, reviewing arrears reports, following up on tenants in arrears, distributing arrears letters, and implementing credit control procedures
• Manage and facilitate the intake and exit process for new tenants, including welcoming and inducting them, discussing house rules, and completing take-on snag lists with both new and existing tenants while also managing the tenant exit process Service Provider Management
• Review the performance of relevant staff and service providers such as cleaners, maintenance personnel, security, garden services, refuse removal, and MES, by conducting meetings and providing feedback on their performance HR / Staff Management
• Identify, recruit, interview, and select suitable candidates for vacant positions on site; induct, train new staff, and facilitate the probation period process.
• Conduct performance appraisals, derive action plans to improve performance, identify training opportunities, conduct disciplinary processes when required, motivate teams, and hold weekly meetings Maintenance and Security
• Review overall maintenance and security of the building, liaising with the maintenance manager on identified concerns
• Address maintenance requirements reported by tenants by investigating work needed, requesting work orders, attending to minor maintenance, overseeing the in-house maintenance team, and reporting on service provider performance
• Manage the buildings condition by inspecting the premises, identifying concerns, investigating and reporting security or maintenance incidents, and ensuring the cleaning team is well-equipped and trained to maintain cleanliness Administration
• Complete weekly and monthly reports accurately and on time, attend meetings with Internal Influencers.
• Process and send all documentation to the head office Social Climate Management
• Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary
• Report any major social issues and encourage tenant participation
• Address tenant behavioral issues promptly, issuing warnings as needed for violations of ...Job Reference #: 202655
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WAREHOUSE ASSISTANT MANAGER / PORT ELIZABETH – Our client is looking to employ a manager with the ability to manage 15 staff members that include drivers, pickers, supervisors and general assistants. Must have a valid drivers and own transport as will be a key holder, preferably residing within 20km radius of Deal Party.
Minimum Requirements;
Minimum of 5 years Supervisory/Management experience in the Distribution/Logistics industry
FMCG/Wholesale/Retail/Food Distribution experience with up to 1600 different food & grocery items
High level of trust, integrity, honesty, reliability and work ethic
As a final check on all products coming in and loaded out must be able to read, interpret unit of measures and quantities as per selling unit and count accurately
Ability to manage staff, control staff breaks and productivity in the execution of all tasks
Ability to multi-task, think on your feet, co-ordinate multiple tasks at the same time
Geographical knowledge of P.E., Surrounds, Karoo and Coastal town for routing purposes
Customer centric/focussed approach in the execution of all duties related to inbound and outbound
Good Computer Skills (Excel, Email)
Fluent in English – Read, Speak and Write
Basic HR knowledge
Must be good with numbers
Must be an Active and hands-on individual
The suitable Candidate will;
Be responsible for all Supplier delivery/receiving; All customer deliveries picking, loading out
All inter branch receiving and picking, loading out; All returns from customer/suppliers and inter branch goods
Investigations on stock movements, accuracy
Control product movement to correct locations within the facility to maintain product integrity
Housekeeping/Sanitation;
Health & Safety; Food Safety;
Timekeeping;
Control;
Accident/Incident investigations
Stock security
Inventory/stock controls/Cycle counts/Investigations/stock movements
Salary: Market related + monthly performance-based bonus
Hours of work: Monday to Friday 07:00 to 17:00/Sat 08:00 to 11:00 and Public Holiday as and when required/open
Application Process: Online applications will receive preference, https://www.dittojobs.com/jobs/view/415484296 ensure to upload a head and shoulder photo, alternatively you can e-mail solutions@workafrica.co.za, using Warehouse Assistant Manager PE as a reference. If you don’t hear from us within 3 weeks of your application, please consider your application unsuccessfulJob Reference #: WAMPEConsultant Name: Claire OReilly
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*Description:*
End User Computing Networking Engineers provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore services to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions.
The Network Engineer focuses on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
*Monitor infrastructure *
They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.
*Identify problems and errors *
The Network Engineer identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution.
*Ensure resolution of incidents and requests *
They investigate first line support calls assigned to them and identify root cause of incidents and problems. They ensure that efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product request and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution with the service level conditions.
Where necessary, they escalate requests and exceptions to the 2nd line support team.
They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures.
*Incident management *
When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing and escalating the support calls. They also provide telephonic support to clients where required.
They update incidents with progress and resolution details.
*Shift management *
Network Engineers that work shifts will be required to follow the required handover procedures for shift changes to ensure service continuity. They complete and maintain any shift handover schedules.
*Reports *
Network Engineers are also responsible for producing breach and other reports that are necessary for the correct operation of processes. They identify failures and shortcomings in the current processes an
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Our client a Global Tech firm is seeking a Senior Security Solutions Architect to join their team in Cape town. They offer stability, growth, attractive salary, Benefits, exposure and an excellent working environment.This position participates in the ongoing security assurance, architecture design, security controls, incident response, security awareness and ISMS programsThe Security Solutions Architect offers detailed technical support to ensure the security capability within the assigned business area.Designs a complete and complex framework, system or product. Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility. Conceives system interfaces and business application prototypes. Identifies, analyzes and resolves system design weaknesses. Influences the shaping of future products by contributing to the framework (architecture) used across multiple products or systems. Provides multi-layered technical expertise for next generation initiatives.Key Roles and Responsibilities:Offer detailed technical support in multi-platform IT environments and perform analytical assignments.Work on strategic projects to identify and investigate opportunities to use emerging technologies.Identify areas for improvement by reviewing new and existing information technology projects for compliance to it architecture.Work closely with users and other architects to define the requirements of an application and specifying an optimum design for subsequent development.Work with department heads and other managers to champion the priority of security initiatives.Deliver a center of excellence for information security, offering internal consultancy, advice and pragmatic assistance on information security risk and control matters throughout the organisation and promoting the advantages of managing information security risks more efficiently and effectivelyParticipate in the delivery of a layered defence strategy to protect our assets.Support peers in the design and build of an advanced security operations function.Provide subject matter expertise by advising on security architecture and riskMitigate enterprise vulnerabilities and reduce attack surface vectors identified through security reviews and controls implementation/Execute risk assessments, security architecture design reviews, and project security reviews, ensuring key applications and products are assessed for risk.Document and map the architecture of current security infrastructureOversee the design and operation of related security controls and improvement activities to ensure compliance both with internal security policies and applicable laws and regulations.Knowledge, Skills and Attributes:Developed technical capability across a broad range of security products / solutionsAbility to map business needs to technology solutionsUnderstandin
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JOB OVERVIEW / ROLE PURPOSE
The Application Engineer - Augmented Reality is responsible for investigating and analysing customer business processes, matching their challenges and requirements with P1s ability to offer solutions and demonstrating the business value of offerings to potential customers.
This individual will be required to interact extensively with prospects and customers, primarily supporting sales in a technical capacity, developing solutions for customers and secondarily assisting with customer support.
MINIMUM REQUIREMENTS
Qualifications
* Undergraduate Degree Technical
* Bachelors Degree with elements of Computer Science & User Interface Design
* BEng with Coding
* BEngSc in Digital Arts (Game Design)
* BTech IT Multimedia
* BA Digital Arts (Game Design)
* Bachelors in Computer Science
* Bachelors in Graphic Software/ Design
* Design Engineering
Industry Experience
* 1 - 2 years working experience in mining, product manufacturing, maintenance/ servicing sectors
* Exposure to an industrial equipment environment
Work Experience & Skills
* 1 - 2 years experience in JavaScript programming
* 1 - 2 years experience in User Experience (UX) Design
* 1 - 2 years experience in CSS and HTML programming
* Experience working with software platforms for creating Augmented or Virtual Reality Apps such as Unity & Vuforia
* Good presentation skills
* Proficient in Microsoft Office suite
* Access to reliable transport
* Availability for occasional business travel
Duties
The main duties of this position are listed below, and applicants will be required to demonstrate that they are able to perform these duties throughout a vigorous selection process:
Pre-sales Technical Requirements:
* Analyse client requirements, contributing to the design of the required AR Technology Solutions, inputting into the scope of work (SOW)
* Provide input into the design and definition of the Proof of Concept and business case development
* Develop and present technical presentations and customised demonstrations of Augmented Reality Solutions to prospects and customers
Solution Development and Delivery:
* Design, configure, and customise functional and technical AR solution requirements, aligned with client needs
* Complete consulting work on or off-site as needed on an adhoc or as part of an agreed SOW
* Develop an AR experience for the customer using AR software platforms and JavaScript and CSS programming
* Complete solution testing that covers various user cases and scenarios
* Plan, manage and perform customer adoption to ensure proper usage of and business returns from AR
* Training and mentoring to ensure user adoption
* Report on project balance scorecard measures of improvements achieved
* Installation and configuration of software for customers use
Solution Maintenance and Customer Support:
* Identify, troubleshoot, and proactively resolve incidents and problems within the solutions
* Develop new or enhanced methods and
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Enviromental Officer - SecundaQualifications• National Diploma or BTech in Environmental Science or Environmental management• Knowledge and understanding of SA Environmental legislation and regulations is essential• Knowledge and understanding of environmental impacts and aspects associated with construction projects• Minimum of 3-5 years working experience in environmental management in construction-related projects• Training in ISO14001:2015 will be an advantage• Computer literacy skills e.g., Word, Excel, Outlook, and Power Point.• Driver’s licence and own transportExperience• Develop, implement, and maintain environmental-related processes and associated plans, procedures and standards.• Translate client’s specifications into project-specific procedures.• Conduct and document environmental aspects and impacts assessments.• Participate in the establishment and implementation of the Environmental Management System.• Monitor compliance to environmental requirements; conditions of the Environmental authorisation and recommendations of the Environmental management programme (EMPr).• Compile environmental monitoring reports and maintain relevant registers.• Coordinate contractor environmental-related activities.Required Outputs and Responsibilities• Conduct site inspections (waste management, storm water systems, Hazardous materials management, etc.) to ensure that environmental impacts are kept to a minimum• Participate in the review of method statements• Facilitate environmental awareness and induction to convey contents of the EMPR to the project team and contractors• Conduct environmental audits on contractors• Collate data required for the monthly environmental compliance report as prescribed in the environmental authorization• Investigate and report complaints of hazardous working conditions to the project or line manager and/or other appropriate senior management.• Conduct project and facility environmental inspections.• Attend Occupational Health, Safety and Environmental Committee meetings.• Coordinate registration and removal of hazardous waste.• Liaise with Department of Labour inspectors.• Arrange for Occupational Health and Safety testing and/or evaluations of the workplace by external agencies/consultants as may be necessary.• Act as liaison with all related governmental bodies and regulating agencies.• Develop, review, and update appropriate sections of the projects/company Emergency Procedures and Plans.• Compile environmental statistics / month reports / review reports.• Record and investigate environmental incidents and public complaints• Maintain public complaints register• Maintain a non-conformance register• Assume other duties that may be assigned. Personal Attributes• Strong customer orientation - good judgment; emotional resilience.• Knowledge of applicable environment codes, standards, and legislation.• Must be able to develop and/or respond to environmental requirement fit for purpose solutions to clients and other stakeho
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New position available for a Chief Chemist for our client in the Chemical & Hygiene Industry. The position is based in Durban.
The purpose of the Chief Chemist and R&D Lead will be to act as the Product Information Officer (Technical, Safety, Certifications, Approvals and Registrations), Chemistry Support in all its spheres, and to provide the necessary training to the Sales team.KPIs
Plans directs and manages the full laboratory function and its staff ensuring that the correct capabilities and resources are present to support the full QA and technical functions required.
Coordinates and directs research and development, product chemistry, optimised and accurate chemical manufacturing processes, ingredient and product analysis and verification, problem identification, modification of formulas.
Coordinates scaled up plant manufacturing processes according to HSE and ISO operational protocols and applicable government regulations; Provides technical training at plant level as required.
Reviews operational reports to make sure that quality standards, efficiency, and expenditure schedules are met.
Interprets results of laboratory activities to laboratory personnel (mentoring), and management, and prepares reports and technical papers.
Prepares and updates Safety documents for the company products as regulated (Technical, SDS and TREM); provides guidance concerning statutory Risk and Safety nomenclature needed for each product. Verifies Technical Information on product labels and product technical data sheets.
Liaise with Toll manufacturing customers and agree / approve all product manufacturing processes and QA measures.
Liaise with Suppliers regarding technical matters and stays up to date with latest formulatory trends in the detergent industry. Looks for opportunities to optimise chemical performance/cost.
Responsible for System inputs and Change Management.
To build and maintain product formulation data base (spread sheet with hyperlink references).
Background function
To build an approved, supplier/ ingredient data base.
To Create Procedures and Works Instructions for all new QA and R&D tasks as required by the companies Quality Management System.
Assist with product formulation costings.
Safety Responsibilities
Responsible for full SHE functions within the role related to equipment operations, materials handling, as well as the safety of direct reporting staff and other persons in the immediate work area.
Ensure workplace safety standards are also governed by law in the form of the Occupational Health & Safety Act.; its directives must be obeyed.
All safety incidents or near misses within respective work environment/s are to be documented and investigated.
Main Working Relationships
Internal
Company Directors
Laboratory Staff
Plant personnel
Procurement personnel
External
SECTOR: Cleaning and Hygiene
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA0MS9BSw==&jid=1811595&xid=E.L002041/AK
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Key
performance areas
·
Conduct
periodic facility inspections and ensure that all safety hazards and
housekeeping issues are addressed.
·
Implement
SHEQ site induction programme for all employees and visitors.
·
Ensure
compliance to all applicable legislation concerning Occupational Health and
Safety Act.
·
Ensure
that the site critical SHEQ inspections are conducted, maintained, up to date
and filed correctly.
·
Investigate,
manage and ensure that preventive measures are in place for incidents and
accidents.
·
Drive
SHEQ awareness on site using toolbox talks, safety awareness campaigns, and
visual safety management.
·
Ensure
that SHEQ risk assessments and legal appointments are in place, maintained and
filed correctly.
·
Ensure
that all SHEQ filing is up to date and easily retrievable during audits.
·
Compile
monthly safety and sustainability reports for the sites.
·
Assist
in waste management programme on site.
·
Ensure
that documents are managed and controlled correctly per QMS system
requirements.
·
Drive
the non-conformance system on site and ensure that all deviations are closed
timeously.
·
Facilitate
SHEQ Management Reviews for the site.
·
Ensure
that all findings are followed up on, and appropriate corrective action is
taken with sufficient evidence to ensure that finding is closed out.
Qualifications
required
·
Grade 12
·
Diploma/Degree in Safety Management or
equivalent
·
Minimum 3-5 years’ experience in SHEQ
·
DG
experience is advantageous.
·
SAMTRAC/NADSAM or equivalent qualification is
advantageous.
·
License Code 8
2d
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
The Senior Back Office Engineer will report to the IT Manager. The Senior Back Office Engineer fulfils
a multifaceted role and is responsible for maintaining the company’s Systems and ICT Infrastructure.
KEY OUTPUTS
Configure, Monitor and Maintain the VMware ESX and core infrastructure storage environmentConfigure, Monitor and Maintain hardware including switches, routers, Servers, Firewalls, Telephone systemsDesign and build-out Head Office, Regional Office, and Lodge infrastructure to meet business requirementsMonitoring systems and services to ensure system availability and sufficient capacity existsMitigate risks in the server, storage, and network environmentApply operating system patches, hotfixes, service packs, and hardware updatesIdentify opportunities for increased reliability, availability, supportability, performance, and securityInvestigate higher tier incidents and resolve problemsImplement, maintain, and monitor IT security standards and best practicesBuild out and maintain Backup\Disaster Recovery and High Availability capabilitiesContribute to developing, documenting, implementing and upholding IT policies and proceduresContribute to maintaining an accurate asset register of physical and digital IT assets and maintain a replacement planContribute to maintaining ICT technical documentation
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES (AT LEAST 5 YEARS)
Architecting, planning and implementing complex IT systemsFirewalls (Palo Alto and/or SonicWALL preferred)Virtualisation technologies (VMWare preferred)Enterprise Security Services (Endpoint and Server protection)Extensive experience with MS Windows and MS Office product implementations and support including Active Directory, LDAP, Exchange Remote Desktop Services and IISMessaging fundamentals (Mimecast SMTP, DMARC, DKIM, SPF)Enterprise storage management (EMC, EqualLogic. iSCSI, LUN, Load balancing)Network Design – Routing, Switching (VLAN, STP PoE), IPv4 (DHCP, DNS, Subnet)Strong documentation and policy writing skills
DESIRED EXPERIENCE AND QUALIFICATION
VMWare, MCSE, CCNP, ITIL, Microsoft 365, AzurePr...
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JOB DESCRIPTION
The IT Team Leader will play an integral role in driving the support team to deliver on agreed SLA targetsCommunicates company goals, safety practices, and deadlines to the IT teamMotivates team members and assesses performanceKeeps management updated on team performanceCommunicates concerns and policies among management and team membersResponsible for facilitating Daily Team huddles, prioritizing tasks based on business requirements as well as being accountable for performance of Team goals
KEY PERFORMANCE AREAS
Maintains service and quality levels according to the company’s business standards, processes and proceduresDocument Standard Operating procedures and processes relating to client specific systemsManages the client’s expectations with regards to break-fix calls and service requestsDevelops and maintains a professional working relationship with the client on behalf of the companyResolves all calls logged by the Call Centre Agents and Back Office staff, relating to desk-top issues and ensuring done within SLAEscalates calls to the relative partiesInstall’s Desktop and Server PlatformsConfirms Call resolution with client before resolving of the callInvestigates and reports on incidents relating to server, desktop and telephony queries and systemsLiaises with 3rd party vendors to resolve escalated and problems and queriesCoaches and provides ongoing support of direct reportsManages direct reports’ performanceDocuments direct reports’ Personal Development PlansProvides regular feedback on performanceDevelops performance promises for all direct reports and conducts midyear and annual performance reviewsEnsures that all Human Resources policies and procedures are observedConvenes regular Client Contract Manager and service provider meetings to monitor and enhance performance and maintains highest customer satisfactionConducts and provides monthly care reports to Client Contract ManagerProvides monthly and quarterly reportsConducts continual service improvement studies within the environmentDrives standards such as ITIL and ISO within the CSA business and ensures adherence to best practicesUnderstands the customer business and processesConstantly reviews existing processes and improves where necessaryImplements policies, processes, procedures, and workflow instructionsEnsures the Operations are supported in a standardized and consistent mannerImplements, maintains, and manages the cascading of all relevant company policies & procedures to team membersReports all Health & Safety incidents to the Occupation...
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Information Security Manager will be responsible for implementing and monitoring IT security strategies for all platforms across IT function with organization. He will provide assistance to manage the risk to the platform assigned and will ensure business alignment, effective governance, system and infrastructure availability, integrity and confidentiality.Key Accountabilities
Develop and maintain robust security controls to protect Organization business from security breaches/ incidents.Deliver Security demand from the business for security controls.Maintain a good relationship with key stakeholders including business, other IT departments & security teams to deliver on security requirements timely and effectively.Engage with internal/ external auditors to acquire and retain certifications/ attestationsSupport audits by timely response, escalation management, gap analysis, mitigation etc.Conduct supplier Assessment to check their compliance with security scheduleDrive education and awareness activities across platform.Provide direction for IT Security and Cybersecurity protection, and oversee Technology governance and policies.Develops, maintains and publishes up-to-date security policies, standards and guidelines.Oversees development of security awareness programs.Evaluates potential security breaches, coordinates response, and recommend corrective actions.Define and report on information security KPIs.Specialized in a number of Security domains such as incident response, operational assessment of security posture, general security management.Experience working with external stakeholders in law enforcement, audit, testing, investigations, and intelligence.Monitor, evaluate and change the organization as needed to ensure success in managing SecurityResponsible for formulating long term security policy for their domainIs responsible for the security schedules of major global contracts and the supplier integration and delivery of secure services as contracted. This includes managing all service delivery components and coordination of supplier teams delivering services.
Skills
An understanding of business needs and commitment to delivering high-quality, prompt and efficient service to the business.An understanding of organizational mission, values and goals and consistent application of this knowledge.An ability to perform independent analysis of complex problems and distill relevant findings and root causes.An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily-understood, authoritative and actionable manner.A team-focused mentality with the proven ability to work effectively ...
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Key Responsibility Areas
Monitor Information Security industry trends and advise the team of critical information updates.Initiates cyber security investigations providing summaries and recommendations to resolve the matter. Works closely with IT and project teams to ensure that new projects meet or exceed information security requirements.Knowledge and experience in at least five of the following: access control systems and methodology; business continuity and disaster recovery planning; risk, response, and recovery; network security architecture; security management practices; audit and monitoring; enterprise and IT risk assessments; incident response management.Knowledge of ISP’s and related operations and procedures
The successful candidate must have the following experience/skills: -
Information security experience.Server administration and networking experience.Experience working with cloud infrastructure, i.e. Azure and AWS.Experience supporting SIEM technologies
Qualifications
A degree in Computer Science, Information Technology or related field is preferred.Certification in Information Security is required.
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We are seeking an HR Specialist to oversee employees working in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to handle key HR functions ensuring that staff maintain the required standards of professionalism and service delivery. The successful candidate will also be required to build and maintain strong relationships with external and internal stakeholders to meet project deliverables.
Duties:
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.Handle Medical Aid admin and leave reports.Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
Qualifications:
MatricHR degree/diploma (a preference)MS Office – strong Excel
Skills and Experience:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centres.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
Competencies
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organising and time management.Quality focus and excellence orientation.
Salary
Industry related
https://www.ditto.jobs/job/gumtree/1761925813?source=gumtree
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjc5NDE0MDI0P3NvdXJjZT1ndW10cmVl&jid=1484412&xid=3679414024
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TITLE: ACCOUNT MANAGER (BPO) (Cape Town)
We are seeking an experienced Account Manager with exceptional client relationship management skills and practical HR/IR experience to manage and exceed client expectations on contact centre campaigns. In addition, the successful candidate will provide HR support and IR services for contact centre teams based on client sites.
JOB FUNCTION:
Client Relationship Management
Engage with the client management team to ensure effective operational management.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.Identify trends and analyse the needs of the client to propose operational interventions.
Recruitment
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Schedule interviews.Manage attrition.Completion of all documentation relating to candidate placement.
Operational Management
Monitor attendance and adherence to schedule.Investigate incidents.Monitor quality of training/quality/coaching and related material.Performance Management as per KPIs and Targets.Collect weekly & monthly documentation (e.g. Collection of timesheets).Ensure compliance with dress code and code of conduct.24 HR problem resolution client/agentIR management manage misconduct and incapacity processesManage credit control respect of billings to clients.
HR / Payroll Administration
Management of all associated staffing administration.Submit payroll and leave queries, follow through on queries.HR administration - ensure attendance registers updated and submitted as per payroll deadlines.Medical Aid admin and leave reports.
Reporting
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricTertiary degree/diploma (a preference)Computer literacy - MS Office – strong Excel
SKILLS AND EXPERIENCE:
2-3 years Client Relationship Management experienceExperience in working on Call Centre campaigns.TES Account/Project Management experience (a strong advantage).Practical HR/IR knowledge and experience.Valid driver’s...
https://www.ditto.jobs/job/gumtree/1295798891?source=gumtree
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We are seeking an HR Specialist to oversee insourced and or outsourced staff deployed in the BPO/Contact Centre sector in Cape Town. The successful candidate should be able to build and maintain Strong relationships with external clients and internal stakeholders to enable an optimal working environment.
DUTIES
Provide HR oversight and client relationship management including:
24 hour problem resolution client/employee.Handle misconduct and incapacity processes.Performance Management of KPIs and targets.Monitor attendance and adherence to schedule and address non-compliance.Investigate incidents on duty.Assist with monthly payroll. Handle payroll and leave queries.Assist with credit control in respect of client billings.Handel HR administration.
Handle Medical Aid admin and leave reports.
Engage with internal and external client management teams to understand and meet service delivery levels.Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures.
Liaise with the recruitment team, ensuring full understanding of the profile for new recruits.Assist with co-ordination of recruitment process.Keep the client and recruitment team informed of process.Manage attrition.Completion of all documentation relating to candidate placement.
Attend client meetings and provide reports.Complete all required daily, weekly and monthly reports.
QUALIFICATIONS:
MatricHR degree/diploma (a preference)MS Office – strong Excel
SLILLS AND EXPERIENCE:
3-5 years practical HR/IR experience.Client Relationship Management experienceExperience in working in BPO/Contact Centers.TES Account/Project Management experience (a strong preference.)Valid driver’s license & own motor vehicle.
COMPETENCIES
Strong inter-personal skills.Excellent verbal and non-verbal communication skills.Ability to manage conflict.Strong customer service focus.Flexibility and adaptability.Stress tolerance and resilience.Planning, organizing and time management.Quality focus and excellence orientation.
Salary: Industry related
https://www.ditto.jobs/job/gumtree/518488143?source=gumtree
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LetsLink recruitment is currently seeking a highly motivated and experienced Night Manager to work at a private hospital in Pretoria. The Night Manager will take overall responsibility for the hospital at hand and ensure a safe environment for all patients, staff, and stakeholders. The Night Manager will also be accountable for coordinating capacity building, mentoring, and training of our nursing staff.
Key Responsibilities:
Ensure that nursing standards, quality assurance, and risk management are maintained in the hospital.Determine acuity and workload of all wards/units and allocate staff appropriately.Identify quality improvement opportunities and ensure appropriate strategy and quality improvement initiatives are developed and measured.Ensure the principles of infection prevention and all standard precautions are adhered to.Investigate all negative incidents and ensure appropriate capturing on IMS.Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983).Ensure compliance with protocols, policies, and Acts.Ensure that all equipment is in working order and properly maintained.Co-ordinate and monitor all nursing activities in the hospital.Conduct regular checks of emergency equipment.Facilitate patient referrals where required.Liaise with treating doctors and ensure their orders are carried out.
Skills Profile:
A relevant nursing qualification - Diploma in General Nursing (NQF level 6) or B Cur Degree (NQF level 7).Registration with the South African Nursing Council as a Registered Nurse.A relevant business management qualification is preferable.A qualification in BLS/ALS is beneficial.A minimum of 3 years management experience within a private sector is beneficial.Experience in clinical leadership.Strong leadership and interpersonal skills.Excellent communication and problem-solving skills.Ability to work effectively in a team.Results-driven and able to meet deadlines.Ability to maintain alignment with hospital Nursing Strategy.
If you are passionate about nursing and looking for an opportunity to take on a challenging role in a dynamic and growing organization, we would like to hear from you. Please submit your CV to vacancy at letslink dot co dot za or contact Gary on 011 0261907.
Please view our website: letslink dot co dot za and contact Gary.
Closing date: 19 April 2023
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed...
https://www.ditto.jobs/job/gumtree/2061035375?source=gumtree
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IT Manager Woodstock Cape Town Hybrid
Our events client is looking for an IT Manager Information Technology Manager in Woodstock for a hybrid position (half office and half remote) to oversee the companies information technology infrastructure and systems. You will manage all the aspects of the companies IT environment, including hardware, software, networks, security, and telecommunications.
Salary Negotiable – Hybrid position
Min requirements
Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA, Cisco, Microsoft) are a plus.
Proven experience (4-5+ years) in IT management roles, preferably in a events, functions, non-profit or community-driven organisation.
In-depth knowledge of IT infrastructure, servers, networks, storage, cloud and virtualization technologies.
Strong understanding of cybersecurity principles, practices, and technologies.
Proficiency in systems administration, including experience with Windows and Linux operating systems, Active Directory, and cloud platforms (e.g., AWS, Azure).
Utilise expertise in Arduino, Raspberry Pi, and other relevant technologies to enhance event communications capabilities.
Responsibilities:
Oversee the design, implementation, and maintenance including servers, networks, and storage systems.
Ensure the reliability of all IT systems and infrastructure components.
Monitor system performance and troubleshoot issues to minimise downtime and optimise performance.
Manage user accounts, permissions, and access controls across various IT systems and applications.
Install, configure, and maintain software applications and services.
Develop and maintain system documentation, including standard operating procedures
Respond to security incidents, conduct forensic investigations, and implement remediation measures
Drive cost-saving initiatives across all IT operations, including but not limited to Google and Microsoft services, hosting, software procurement, and telecommunications.
Develop and manage IT budgets, forecasts, and procurement processes to ensure cost-effectiveness
Foster a culture of continuous learning and skill development among the IT team and end-users.
Manage and oversee event communications infrastructure
Implement and maintain wifi networks, radio communication systems, and satellite technologies crucial for emergency services.
Apply Online
Frogg RecruitmentConsultant Name: Quinton Wright
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Company: Leading International Hotel Group
Location: Juba, South Sudan
Are you an experienced security professional with a background in law enforcement or the military? Do you thrive in high-security alertness environments? If so, we invite you to join this prestigious hotel group as a Security Manager in Juba, South Sudan.
Position Overview:
As a Security Manager, you will play a pivotal role in ensuring the safety and security of the guests, staff, and property. You will be responsible for implementing and managing security protocols, collaborating with local authorities, and leading a team of dedicated security personnel. This position reports directly to the General Manager.
Key Responsibilities:
Develop and implement comprehensive security policies and procedures.Oversee day-to-day security operations, including surveillance, access control, and security patrols.Coordinate with local law enforcement and emergency response agencies.Conduct risk assessments and security audits to identify vulnerabilities.Train and supervise security staff, ensuring they adhere to high-security standards.Investigate security incidents and prepare incident reports.Maintain a strong presence to deter potential security threats.Stay updated on industry best practices and emerging security technologies.Respond promptly to security breaches and alarms.
Qualifications:
Prior experience working in the Police, Army and private Security is highly desirable.Experience working at properties with a high-security alertness level.Strong leadership and management skills.Excellent communication and interpersonal abilities.Attention to detail and the ability to remain calm under pressure.Familiarity with local security regulations and laws is a plus.
Salary & Benefits:
Highly competitive Net Monthly Salary paid in US$Company covers the following benefits:
18% of Gross Salary provided by company as Pension Contribution which is accrued and held in trust and paid out at end of contract or at retirement age.Gratuity of 1-month salary at the end of every year worked.Fully furnished single accommodation.Transportation provided by the hotel.Yearly vacation of 21 working days per year.Yearly vacation return Air ticket to the point of origin.International Medical insurance.
How to Apply:
If you are a dedicated and experienced security professional looking to make a meaningful impact in a dynamic international hotel environment, we encourage you to apply. Please submit your resume, along w...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA3MjAyMTUyP3NvdXJjZT1ndW10cmVl&jid=1717397&xid=2107202152
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