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Duties: Front Office:Ensure smooth operation of the reception areaEnsure guests are greeted, welcome drinks, checked in, assisted with their luggage, and shown to their roomsEnsure that guests activities are booked and that their requests are met and exceeded.Try to anticipate a guest need before they askEnsure reservations information is recorded correctly and responded to timeouslyEnsure effective communication regarding guests between departmentsEnsure accurate financial recording of all guest expenses and that guest bills are accurate.Ensure effective and speedy check out procedures are followed with luggage assistance.Ensure all front of house areas are clean, sanitised and tidy at all times.Handling complaints and oversee the service recovery procedures.Meet and greet and looking after VIP guests and site inspections/educational visits.Monitor implementation of an effective keys control system for areas relevant to the Operational departments, ensuring safety and security of residents, equipment, and supplies. Food & BeverageEnsure efficient operations of Food & Beverage department, high levels of service and exceeding guest expectations.Work with Chef and Kitchen team to produce a food offering that is reflective of hotels direction and 5* offering.Working with guests on events at the hotelInteract with guests during meal times.Ensure accurate guest billing and financial recording.Manage food and beverage inventories, including operating supplies. HousekeepingKeen eye for detail. Making sure that the hotel is always well presented. This includes checking all back of house areas, staff canteen, toilets.Ensure that rooms are serviced to a high standard.Ensure all front of house areas are always clean andLaundry and storeroom checksMaintain housekeeping operationsDaily checks of rooms and suitesChecking stock levels of chemicals, guest amenities and linen MaintenanceMonitoring and following up on outstanding urgent maintenance issues.Logging maintenance work and following up that works are complete. Health & SafetyEnsuring monthly health & safety audits are completed, hold monthly meetings with committee and areas of concern actioned, minutes filed. Human ResourcesAssisting with HR issues, staff files, logging informationEnsure all Employee take on procedures are followed and reported to HR.Assist with recruiting, training and supervising staff, learners, and casualsUpdate all staff files where necessary and send updates to HR. AdministrationEnsure full complian
https://www.jobplacements.com/Jobs/H/Hotel-Manager-1197575-Job-Search-06-25-2025-10-01-54-AM.asp?sid=gumtree
8mo
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