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Urgently looking for GAP Cover (Medical AID) Sales Consultant.Who are we? Financial Service Industry that is dedicated to supporting, growing and empowering clients with affordable, easy and suitable solutions, primarily through face-to-face intermediary channels, but also directly. This role is within the financial planning business, which comprises a large force of both tied and independent intermediaries as we as the staff who support them. We are dedicated to meeting the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients through intermediaries and directly. We create sustainable value by attracting new clients, supporting ongoing client engagement and providing adaptive solutions designed to answer lifes financial questions. Ultimately, we grow and protect wealth.
What will you do?
Perform outbound dialing on specified campaigns as contractedHandle online applications received via the websiteContact interested clients and present the product to the clientAchieve contracted performance targetsSubmit applications for fulfillmentMaximize business opportunitiesQuality delivery /Recorded customer informationEnsuring ongoing business relationships with clients
What will make you successful in this role?
Qualification & experience
Grade 12 qualification2 years inbound/outbound experience in a call centre environment1 year medical aid gap cover experience preferableClear criminal and credit record
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulationFluent in both English and AfrikaansCommitment to the FAIS Act and meeting Fit & Proper qualification requirementsWillingness to work overtime
Personal qualities
Selling skillsComputer literacyCommunication skillsPlanning and organisingBuilding and maintaining relationshipsTreating Customers FairlyInitiativeContinuous learningTenacityDecision makingProblem solving
Core Competencies
Cultivates innovation - Contributing independently Customer focus - Contributing independentlyDrives results - Contributing independently Collaborates - Contributing independently Being resilient - Contributing independently
Build a successful career with us Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great thi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzY0NjI2MjQ3P3NvdXJjZT1ndW10cmVl&jid=1246663&xid=2364626247
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SKILLS & EXPERIENCE REQUIRED
Strong administration and organizational skillsMeticulous attention to detailExcellent communication skills, a service delivery mindset and a strong customer service focus both internally with colleagues and externally with suppliersMust work well under pressureExcellent time management skills with the ability to multi-task and prioritize tasksProactive mindset and can-do attitudeAbility to work independently as well as within a broader team setupGood computer literacy including use of inhouse sales systemsStrong administration and organizational skills with great attention to detail with desire for continuous improvementCreative, problem-solving mindsetExperience in and willingness to handle issues outside of office hours with requiredSelf-starter and the ability to work independently as well as within a broader team setupEnergetic and eager to learn
SKILLS & EXPERIENCE ADVANTAGE
Experience in, and knowledge of East Africa Safari sales advantageous (Kenya & Tanzania) – at least 3 years’ experience of East Africa, and 5 years’ experience in the safari industryExperience working in a sales team environment and/or operations backgroundStrong sales and customer service skills (written & telephone)Knowledge of Business Sales Systems e.g., HubSpot
RESPONSIBILITIES & DUTIES
Working closely alongside East Africa Specialists to manage some of the administrative and operational tasks of the sales process – from quote stage through to client travelChecking availability at the company and 3rd party properties through various online platforms as well as email requestsCompiling options for Africa Specialist to present in a quote based on client requirements, with the desire to present upsell opportunities or alternatives when the original request is not possibleProvisionally holding options with 3rd party suppliers, amending as required during requote phases and ensuring timely release of options no longer in playProvisional holding of the company’s accommodation on inventory management systemConfirmations of all services upon guest confirmation, checking for accuracyChecking invoices match costs in quote system and flagging discrepancies to East Africa SpecialistLiaising with finance team to ensure efficient allocation of deposit to bookingPre-travel reconfirmations with all suppliers including checks on dietary requirements, rooming allocations are accurate as per client needsUpdating systems with timings and booking references on behalf of the East Africa Specialist at reconfirmation stagePreparation of final documents for ...
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Our International client is seeking bright, articulate, detail-oriented applicants with a desire to contribute to a world class customer service organisation and join their German retail team in a position as a Customer Service Associate.Your mission will be to deliver timely, accurate and professional customer service to all company customers. This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. Associates will communicate with customers via telephone or email. Associates will utilize a variety of software tools to navigate customer accounts, research and review policies, including communicating effective solutions in a fun and fast paced environment.Responsibilities: ?Attend to all customer queries relating to online orders or the ordering process via email and phoneProvide account support to customersAct as an advocate for our customers, reporting and acting on observed areas for improvementProvide prompt, efficient, detailed, customer-oriented service to all customersActively seek solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestionsEnsure internal reference pages are updatedWhat do we offer:Competitive SalariesMedical Aid Contribution (including Spouse and up to 3 children)Career Growth Opportunities (locally and globally) within an exciting and fast-growing global companyWork VisaQuarterly performance bonusesPart time options available (no less than 20 hours)
Qualifications Basic QualificationsExcellent verbal and written skills in GermanOr Good command of spoken German, basic written skillsExcellent command of English Language (verbal and written)Matric or equivalent qualification (Grade 12/Standard 10)Solid typing, phone, and computer navigation skillsAbility to efficiently navigate the internetAbility to thrive in a fast-paced work environment while maintaining high quality outputsAbility to work as an effective team memberStrong interpersonal skillsFlexibility in terms of work schedule (Shifts will possibly start and end outside of business hours)Positive attitude and a ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDI5NTY5OTUzP3NvdXJjZT1ndW10cmVl&jid=1303217&xid=2429569953
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Must have South Africa Citizenship or Permanent Residency
Hybrid working Model - 3 days Office / 2 days home
Job Description
An established International Contact Centre online gaming company in Cape Town CBD, is looking for a Portuguese-speaking Customer Service Agent to join their international team.
This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry.
Key Performance Areas:
Identify the needs of the end userAnswer chats, calls, and respond to emails in the Portuguese languageResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service informationEnter and update customer information into systemIdentify and escalate priority issuesFollow up customer calls where necessary
Your duties will include but not limited to:
Promotion driven interventions, inbound (and/or outbound when required)Financial information, gaming advice, and review for additional offers, proactive value addsCustomer relationship building and management by maintaining customer notes and paying attention to customer cuesResponding promptly and interact effectively with casino customers via a different number of channels, namely calls, emails, webchats, social mediaYou will be required to stay abreast with customer centre SLAs as teamwork will be required to maintain and exceed the expectations set.Ensure that more complex customer issues are followed up and resolved in a timely manner (by following defined escalation path when required)
Knowledge and Skills:
Strong customer service skills; ability to create rapport with customers, via telephone, live-chat, and emailFluent in spoken & written English/Portuguese (mother tongue level)Strong communication skills (verbal and written) - especially empathy, active listening skills, with the ability to read between the linesExcellent organization, multi-tasking and time management skillsA proven ability to see problems through to their resolutionAn excellent history of attendance and adherence to work schedulesDemonstrated literacy in MS Office (Outlook, Word and Excel)Prioritize tasks in a busy environmentProven passion for customer service and excellent CRM skillsPro-active, organi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MDQwNTI4MDgzP3NvdXJjZT1ndW10cmVl&jid=1316483&xid=4040528083
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Role Summary
The role of the Head of Sales is to provide day to day leadership to the Sales team. Working closely with the Sales Director, the ideal person will execute commercial strategies to accelerate growth. The key outcomes are to increase enquiry to customer conversion, overall customer satisfaction. The ideal candidate will have strong leadership, analytical and numerical skills.
Key Areas of Responsibility Strategy
Together with the Sales Director, help to translate Go2Africa business strategy into sales strategy with clear objectives for the sales teams aimed at achieving targets, maximizing profitability and improving conversion rates Sales LeadershipProvide day to day leadership to the sales teamDevelop KPIs per sales member and manage accordingly.Development of monthly and annual sales targets and per sales memberInitiating and critiquing sales process to drive improvements/innovationProduct mix optimization in line with agreed product strategiesOverall responsibility for the team’s sales performance against targets.Develop remuneration models that are aligned to driving sales performance and motivating sales staff.Ensuring adoption of sales best practices as developed by the organization, to achieve:Continuous improvement of sales conversion ratesThrough product mix optimization, drive gross profit margins per bookingTogether with the Sales Director, help drive the organization’s value proposition in line with company’s strategy Role Profile – Head of SalesIdentify sales and product knowledge and skills gaps; develop individual based development plans for sales members. Coach, mentor and train accordingly.Together with the Sales Director, help drive sales activity to improve overall client net promoter scores (NPS) PERSON PROFILE
Qualifications
Degree or Diploma is advantageous
Knowledge of
Africa and Indian Ocean Islands tourism and travel sales analytics and business actionsOnline salesCRM or customer experience knowledgeCustomer service Strategy developmentCoaching and mentoringBusiness and financial AcumenCustomer, competitor, and industry analysisMarket knowledge/ competitive intelligence
Experience
Minimum of 7+ Years sales management experienceProven sales management track recordRetail (B2C) sales experienceLuxury / high net worth segment experienceConsultative or advice-based sales experience
Skills & Competencies
Proven experience in B2C sales and managing relationships with key clients Solid kno...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS82MTMwMzk4MTQ/c291cmNlPWd1bXRyZWU=&jid=1316486&xid=613039814
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In need of Advisor/ SME Trainer (Call Centre) (George Area)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
Please send contact details to
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81MjcyODMwNTM/c291cmNlPWd1bXRyZWU=&jid=1321142&xid=527283053
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ABOUT THE POSITION
Youre entrepreneurial, ambitious, and want to help run a company. You have at least 5 years of relevant online marketing experience. Youre creative and self-reliant enough to achieve ambitious targets with the resources of a scale-up in Africa and youre able to strategically grow a marketing department!
Yes, here it comes… WERE LOOKING FOR YOU!
As Head of Marketing of this scale-up, youre responsible for the creation and execution of the marketing strategy. The marketing team (4 FTEs & 1 SA part-timer) is in a post-corona restarting phase, which gives you the opportunity to build the team yourself. You can leave your mark on the future of this fast-growing company and contribute to the company wide strategy with the management team.
YOU ARE RESPONSIBLE FOR
Marketing funnel: from engagements (on- and offline) to requesting a bookingTargets: supplying enough leads to the sales team to achieve the growth targetsReports: giving the team weekly insight into the marketing statisticsManagement of your own team as well as being part of the MTStrategy: developing new strategies together with management on how to tap into new markets
WHO ARE YOU?
Relevant work experience: At least 5 years of online marketing experience, preferably at a start- or scale-up and/or in travel or a similar B2C company (actually travel is like B2B with long marketing & sales cycles)Socially skilled: With the growth of the company, the marketing team that you manage will also grow quicklyStrategic mastermind: Foresight and predictive abilityData-driven: The choices you make are supported by data and metrics are great friends of yoursSelf-reliant and curious: You are not dependent on expensive advisors/executors to get something donePassion for travel and you feel our product perfectlyPre-tech savvy: Connect directly with development teams to bring your projects to life (you can also build your own)
OUR OFFER
Work that doesnt feel like work: youre going to work for ~30 more years, better enjoy it!Entrepreneurship: leading and growing your company too!Development & Growth: we do what we like and by chance we are on the side of development and growth (authentic & responsible tourism, Africa = booming). This makes the business game a lot of fun because of all the odds.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzUyNjI1NjU0P3NvdXJjZT1ndW10cmVl&jid=1156164&xid=1352625654
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Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.
This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.
Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.
Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).
This position reports to the operations manager.
Responsibilities:
Ensuring that projects are produced in a correct, cost effective and timely manner
Ensuring that projects are in alignment with specifications and quality requirements
Scope project requirements and prepare budget
Develop detailed project plans and monitor progress
Develop support documentation including risk logs and requirement specifications
Communicate with the team and ensure members are on board with delegated tasks
Seek opportunities for improvement and suggest new projects
Highlight potential risks or malfunctions and act proactively to resolve issues
Planning digital campaigns from the initial stages through to final delivery
Keeping KPIs and project milestones
Forming strong relationships with clients
Updating key stakeholders on project status
Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes
Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:
Can identify the core of client brief and provide direction to development across senior production team members
Working knowledge of budgets, forecasting and metrics
Minimum of 5 years experience in Digital Production management
Delivering the numbers (chasing the coin)
Assign & schedule project tasks
Prepare & monitor project schedules & budgets
Contribute to client proposals & quotes
Assess and evaluate project success
Proven work experience as a digital project manager
Hands on experience with project management software
Understanding of SEO and Google Analytics
Solid technical background with an ability to address accessibility and compatibility issues
Excellent organization and time management skills
Communication and team management skills
BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS84NDQ0OTk4NDU/c291cmNlPWd1bXRyZWU=&jid=377176&xid=844499845
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Strategic objective: grow business, reach client satisfaction and achieve valuable ROI.This role is responsible for managing digital and/ or online projects from concept to completion within budget and resource allocation.Projects will include Website productions, online tools, web applications and digital campaigns.
The successful candidate will be capable of interfacing with professionals at the highest organizational levels within the client base.Daily tasks involve planning, tracking, reviewing, managing and measuring results using the factory project management software(s).This position reports to the operations manager.
Responsibilities:1. Ensuring that projects are produced in a correct, cost effective and timely manner2. Ensuring that projects are in alignment with specifications and quality requirements3. Scope project requirements and prepare budget4. Develop detailed project plans and monitor progress5. Develop support documentation including risk logs and requirement specifications6. Communicate with the team and ensure members are on board with delegated tasks7. Seek opportunities for improvement and suggest new projects8. Highlight potential risks or malfunctions and act proactively to resolve issues9. Planning digital campaigns from the initial stages through to final delivery10.Keeping KPIs and project milestones11.Forming strong relationships with clients12.Updating key stakeholders on project status13.Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes14.Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Requirements:1. Can identify the core of client brief and provide direction to development across senior production team members2. Working knowledge of budgets, forecasting and metrics
3. Minimum of 5 years experience in Digital Production management4. Delivering the numbers (chasing the coin)5. Assign & schedule project tasks6. Prepare & monitor project schedules & budgets7. Contribute to client proposals & quotes8. Assess and evaluate project success9. Proven work experience as a digital project manager10.Hands on experience with project management software11.Understanding of SEO and Google Analytics12.Solid technical background with an ability to address accessibility and compatibility issues13.Excellent organization and time management skills14.Communication and team management skills15.BSc in Computer Science, Digital Marketing or relevant field
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTk4OTExMTQ/c291cmNlPWd1bXRyZWU=&jid=377168&xid=199891114
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We are looking for a Talent Acquisition Head to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include –
Building talent pipelinesLeading all sourcing strategiesManaging external partnerships with colleges, job boards, agencies and HR software vendors
Responsibilities
Build talent pipelines for current and future job openingsLead all sourcing strategiesManage external partnerships with colleges, job boards, agencies etc.Implement online and offline employer branding activitiesPrepare and review annual recruitment budgetOversee all stages of candidate experience (including application, interviews and communication)Forecast hiring needs based on business growth plansManage, train and evaluate team of recruitersParticipate in and host recruitment events to drive awareness of our companyDevelop a network of potential future hires (e.g. past applicants and referred candidates)Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
Skills required
Proven work experience as a Talent Acquisition Lead or similar roleDemonstrable experience managing full-cycle recruiting and employer branding initiativesSolid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)Hands-on experience with Applicant Tracking Systems (ATSs) and HR databasesGood team-management abilitiesExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
If you are keen
Please send me the following to this email : james@abcworldwide.com
Update CVCurrent Salary Expected SalaryNotice Period
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Purpose of the Role
As a Growth Manager, you will be responsible for conducting discovery and demo calls and for signing new accounts.
The main focus is to generate new accounts as a result of the company’s outbound activities:
Reach out to prospects who responded to our outbound campaigns (we don’t do cold calling) and establish, develop and maintain positive business and customer relationshipsArrange discovery or demo calls with potential clientsConduct discovery and demo calls with prospective clients once enough experience has been gained. This means you’ll be consulting and negotiating deals with potential customers. Be comfortable to deal with successful, hardworking people who are looking for solutions that will make their life easier.You will be responsible for your own sales pipeline to get the most out of the contacts assigned to you: learn hunting practices to enable growth.Work as a team: You’ll be part of a fast paced Growth Team but will also work closely with the delivery Delivery team support them on tactical and strategic growth opportunities arising from existing accounts.Career path: We offer an opportunity to become a client service director and service our biggest clients with all their projectsYou will be reporting directly to the CEO and will gain invaluable insights and learnings into the business and all facets of sales and marketing
The Company
We are a Tech Start-Up of 20 people with offices in Switzerland & Cape Town. Our Solutions help CMOs and marketing professionals who mainly meet their customers online, to produce digital assets 30% faster & 50% cheaper.
Each month we help our clients to simplify creative production at scale while increasing their conversion rates driving ROI for our clients. We service large accounts such as MIGROS, kaiser + kraft or Liechtensteinische Landesbank.
We are part of 1% for the Planet and as a company are thus contributing to the wellbeing of the planet and nature giving back.
If you can check the following boxes, we would love to hear from you
You have a Client-oriented A-Level personality - You are motivated by helping and making a difference for other people.You have experience in sales and/or account management (preferably in digital marketing)You complete tasks on time and voraciously hit targets yourselfYou have excellent written and verbal communication skills in German and EnglishYou are a strong communicator who is patient and kind and not afraid of difficult conversations.You can learn with ease and hold the capacity to manage a lot of informationYou have a results-driven mindset and the ability to consistently meet or exceed sales targets
If this describes you and gets...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTU0NDc1ODU4P3NvdXJjZT1ndW10cmVl&jid=1507626&xid=3954475858
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JOB BRIEF
We are looking for a Talent Acquisition Lead to design and implement recruiting strategies for our SA operations.
Roles and Responsibilities include:
Building talent pipelinesLeading all sourcing strategiesManaging external partnerships with colleges, job boards, agencies and HR software vendors
RESPONSIBILITIES
Build talent pipelines for current and future job openingsLead all sourcing strategiesManage external partnerships with colleges, job boards, agencies etc.Implement online and offline employer branding activitiesPrepare and review annual recruitment budgetOversee all stages of candidate experience (including application, interviews and communication)Forecast hiring needs based on business growth plansManage, train and evaluate team of recruitersParticipate in and host recruitment events to drive awareness of our companyDevelop a network of potential future hires (e.g. past applicants and referred candidates)Measure key recruitment metrics, like source of hire and time-to-hire, quality of hire etc.
SKILLS REQUIRED
Proven work experience as a Talent Acquisition Lead or similar roleDemonstrable experience managing full cycle recruiting and employer branding initiativesSolid understanding of sourcing techniques and tools (e.g. social networks, industry sources etc)Hands-on experience with Applicant Tracking Systems (ATSs) and HR databasesGood team-management abilitiesExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners and candidates)
This is an office-based role.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjcwNDk0NzYwP3NvdXJjZT1ndW10cmVl&jid=1260985&xid=3670494760
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In need of Advisor Trainer / SME Trainer/Business Trainer (Call Centre)
The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production. It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process owners
Needs
Lead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires’ needs in training and nestingMonitor trainees’ post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor’s guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clients
Education
Matric and above
Experience
At least 12 months in BPO/ Call Centre environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNjMyOTg3OTQ/c291cmNlPWd1bXRyZWU=&jid=1320001&xid=163298794
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Main purpose of the job
Identify, establish, and grow all potential truck sales within the assigned region, with the main sales focus, but not limited to the Extra Heavy Truck market segment, requiring focused sales effort for the DAF Truck range of products.
Requirements (qualifications, experience & skills)
Grade 12 or equivalentBeneficial but not essential – Marketing and Sales management DiplomaBeneficial but not essential – Diploma in Transport ManagementMinimum of 3 years Sales experience with focus on fleets with Extra Heavy Commercial VehiclesExcellent Communication and negotiation skillsComputer literateSound Commercial and Financial awarenessNegotiation skills
Role responsibilities
Work directly with the Sales Manager and/or Sales Director to develop product strategy and growth plans for company’s Transport SolutionsResponsible for the achievement of agreed sales targets and business plans.Grow and develop the Truck sales business through the identified market segments, including but not limited to direct selling through identified channels.Assist in the selection and specification of Trucks to meet customer specifications. Work alongside the technical manager to ensure the proposals prepared with quotation and tender documents are in line with customer requirements.Continue to develop Trucks sales application knowledge to help foster long-term relationships with key decision makers in the Truck market.Track and report sales as well as financial performance for truck salesLiaise with the financial institutions to facilitate the requirements that are needed to apply for customer finance packages.Negotiate with Body builders, Hydraulic suppliers and trailer manufactures to ensure we obtain the correct specification and commercial proposal.Once the truck is sold ensure the correct paperwork is issued to the various departments to prepare the vehicles for customer delivery. On delivery to the customer ensure that the Hand-Over is done in accordance with DAF Trucks N.V standard.Keep abreast with DAF E-Campus online training system ensuring each module is completed within the agreed time frame
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjg0NjU1MTEyP3NvdXJjZT1ndW10cmVl&jid=1406466&xid=3284655112
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Description
Our client in Cape Town has a vacancy for a dynamic Senior Corporate Consultant in Cape Town. You will be responsible for promoting and booking travel arrangements for corporate clients. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities
Handle and oversee all travel arrangements (air, lodgings etc.) and operations.Provide advice on travel documents, insurance, etc.Ensure compliance in all aspects of travel procedures.Diagnose the clients specifications and wishes and suggest suitable travel packages or services.Supply travellers with pertinent information and useful travel/holiday materialHandle unforeseen problems and complaints.
Requirements
Minimum 5 years in corporate travel environmentTarget driven.Online proficiency and experienceWorking knowledge of Excel and other MS Office Applications - OutlookProficiency in Amadeus essentialQuicktravGood geographical knowledgeSound knowledge of fares and rules for both domestic and international travelAbility to meet deadlines, targets and attention to detail criticalGood communication skills and a team playerExcellent communication (oral and written) and negotiation skillsAn analytical mind with strong business acumenWell-organized and reliableExemplary sales skills and customer-oriented approachDemonstrable ability to handle crises.
Candidates with personal travel experience will be preferred
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzQyMDQzOTA4P3NvdXJjZT1ndW10cmVl&jid=1730402&xid=2342043908
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Prospect, reach out and move the right contacts through the marketing funnel in order to hand over the agreed-upon amount of “sales-ready” leads to our clients.
Minimum requirements:
1-2 years of sales experience and knowledge of, or an interest in sales and marketingSocial media savvy, with a strong interest in the tech space and preparedness to learn many tech-related toolsExcellent communication skills with a strong command of the English language (written and verbal)A tertiary qualification (beneficial)
Duties:
Working in the B2B space online using tech tools to facilitate the service offering to clientsConducting extensive and focused outreach into specific targeted markets via LinkedIn, email and voice communications taking on the persona of the clientEstablishing interest in client and their business offering through outreach communications and relationship building.Provide SALES READY LEADS to clients which translate into QUALITY READY LEADS which transition into income generation for clientsEngaging proactively with clients in feedback reviewsWorking closely with the Customer Services Manager who manages the client relationship together with the directing and monitoring of all targeted market experiments
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzU5ODQ0NTM3P3NvdXJjZT1ndW10cmVl&jid=1319499&xid=3359844537
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Job description
Our client is a web hosting company of approximately 300 people, with teams in Cape Town (head office), Johannesburg, as well as Canada, Ukraine and India. We see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.
We are in the process of overhauling our existing web platform, designing new products, and scaling the Experience Design Discipline within our organisation. We are looking for an energetic, inspiring and seasoned UX designer with a proven track record in designing and improving web applications.
As a senior UX Designer you will:
Work closely with the UX lead and UI lead, as well as the greater team to realise our vision, mission, and values through inspiring customer-centric designs.Partner with our product team, stakeholders and customers to design solutions that achieve customer and business objectives.Facilitate discovery workshopsCreate user journeysCreate low-fidelity wireframes & high-fidelity prototypes and UI designsConduct user research and present findingsAssist in managing our growing design system
Skills and Attributes:
User-centred design experienceExpertise in UX design and research software such as: Figma, Optimal Workshop, and HotjarProduct and competitor researchData analysis & working with Google analytics are a plusExcellent communication skills that will assist you in presenting concepts and ideas in a way that’s simple to understand, working with cross-functional teams including product development and the contact centre.A flexible approach as you’ll be required to work on a diverse range of projectsAbility to work in a fast-paced environmentBasic HTML5 & CSS3 are a plus
Requirements
Qualifications & Experience:
3 years plus experience as a UX DesignerA diploma or equivalent in the design fieldA portfolio of work done to date
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjQ3NjAzNDU5P3NvdXJjZT1ndW10cmVl&jid=375221&xid=1247603459
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END-USER SUPPORT CONSULTANT
Introduction
An innovative and forward-thinking educational technology company located in Stellenbosch is seeking an End-User Support Consultant with 1 – 3 years’ experience in a technical support role to join their team.
Job Purpose
To provide end user support for clients using the communication application by providing swift feedback on problems experienced. This support is either telephonic or on an online platform.
Requirements
Minimum education (essential)
Matric
Minimum education (desirable)
Certificate, Course or Diploma in a technical support related field
Minimum applicable experience (years)
1 - 3 years
Required nature of experience
Experience working in a Call Centre, with the aim of providing technical support to clientsCustomer Relations / Client EngagementTelephonic and Virtual SupportInstallation of apps
Skills and Knowledge (essential)
MS PackagesExcellent written and verbal communication skills
Skills and Knowledge (desirable)
Google for BusinessMobile PlatformsBasic technical support skillsZOHO (ZOHO Desk, ZOHO Sales IQ)d6 Communication / d6 Connect
Other
English and Afrikaans
Key Performance Areas, Weights and Objectives
Administration 7%
Act as the first line of support for calls.Act as backup client support as and when required.Correctly allocate queries as and when required.
Support Manual Maintenance 3%
Create and maintain d6 support user manuals.
End-User Support 90%
Solve problems for end-users to get the communication products working on their devices as effective and efficient as possible reducing the time spent with each query. (40%)Respond to Connect support queries sent via Online chat functionality. (40%)Respond to Play Store and App Store reviews. (5%)Follow all required processes on the ticketing system. (10%)Escalate queries with discretion. (5%)
Remuneration
Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDMwNTA3MjcwP3NvdXJjZT1ndW10cmVl&jid=1424212&xid=2030507270
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Our client is a web hosting company of approximately 300 people, with teams in Cape Town (head office), Johannesburg, as well as Canada, Ukraine and India. We see ourselves as business enablers, stimulating the economy by helping the business mass market to interact and transact online.
Are you eager to continually deliver improved customer value and internal efficiency by helping to develop quality, innovative software? Our software engineering & product team could use your skills, passion and experience to develop solutions that will help keep thousands of websites online.
We are passionate about frequent, iterative delivery of high-quality software and aim to build lasting solutions using Agile principles and the latest technology. We work together in self-organising teams that take full responsibility for their part of our ecosystem and require an understanding of agile development philosophies. The team is based at the company’s head office in the Tygervalley area in the Western Cape.
As Scrum Master, you will form part of a team that will be responsible for: the development, integration and maintenance of bespoke and 3rd party web applications; providing innovative tools and ensuring a seamless, intuitive hosting experience to our customers. As Scrum Master you will be a servant leader, custodian of the team’s Scrum Process, coaching and mentoring the teams in the Agile mindset, weaving Continuous Improvement thinking into their efforts to deliver quality incremental changes to the product.
Overall disposition
The ideal candidate will have a passion for:
Mentoring (Team members as well as other Scrum Masters)Optimal systems and simple proceduresAgile development and a self-organising team environmentSharing ideas and innovationCollaborating to achieve resultsEffective communication and conflict resolution
Responsibilities
Ensuring the team lives AgileChampioning self-organised and cross-functional teams.Working with the team to remove impediments to delivering the next increment.Assisting with reporting, progress tracking, internal and external communication to improve transparencyProviding support through servant leadershipFocus more on practical implementation rather than theory
Requirements
Required Skills/Qualifications
Experience working in a Scrum Master role for a minimum of five years +Expert knowledge of AgileProven track record of regular incremental delivery within a complex environment, multiple platforms and internal system dependenciesJIRA experience will be advantageousOne or more related certification...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xOTI2NzY4NzM/c291cmNlPWd1bXRyZWU=&jid=375220&xid=192676873
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We have an opportunity for an Client Service Controller to join our team in Philippi on a full time basis.
REQUIREMENTS
Grade 12Diploma in Supply Chain Management, Finance & Accounting BCom Degree will be an advantage3-5 years’ experience in any Services environment; retail or manufacturing industry is desirableExperience in the Retail and/or Supply Chain environment is a requirementAny analytical background will be an added advantageMust have a valid drivers license and own vehicleExcellent communication skills - written and verbalClient services orientationHigh level of attention to detail and orientation to adhere to proceduresExcellent Excel experienceEffective conflict handling and resolutionEffective planning and time management
Job Description
General administration and customer account processing and reconciliations (query resolution process)Processing and matching of customer transfer notesReconciliation of accounts and controlling of equipmentConducting Daily/Weekly/Monthly/Quarterly stock countsConducting Online Visits/Scheduled calls and providing feedback to the relevant clients and staff (if applicable)Investigation and resolving incorrect equipment balancesInvestigate and resolve queries from the business & customersChase responses on Health Check queries (if applicable)Daily/Weekly/Monthly Reporting – Customer & Internal ReportingLogging of necessary activities and Service RequestsLogging Collection / Return orders when neededLog necessary escalations to the businessMaintaining a strong relationship with the customer through query resolution and proactive identification of potential issuesAttend management meetings if requiredCompiling and Presenting Key Performance Indicator reporting for customer & ManagerReconciliation of accounts and controlling of equipmentInvestigate and resolve queries from the business & customersDaily/Weekly/Monthly Reporting – Customer & Internal ReportingLog necessary escalations to the business
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODYwNzI3MjA/c291cmNlPWd1bXRyZWU=&jid=1287747&xid=586072720
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