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Qualifications & SkillsWhat the hotel will expect from a candidate, to ensure they can deliver the level of service a 5â??star establishment demands: Formal educationMatric (Grade 12) at a minimum; hospitality, tourism, or frontâ??office management certificate/diploma preferred. Some hotels may prefer a hotel school or vocational training.Relevant experience1â??3 years (sometimes more) in front desk / reception / guest services in a luxury / 4â?? or 5â??star hotel. Experience with reservations, checkingâ??in/out, customer service under pressure.System knowledgeProficiency in hotel PMS systems such as Opera, Protel, Fidelio, or similar. Also Microsoft Office, email, possibly pointâ??ofâ??sale.Communication skillsExcellent verbal & written communication in English; additional languages are a plus (helpful in Cape Town which is a tourist area). Good telephone etiquette.Interpersonal / guest service skillsFriendly, polite, patient. Ability to remain calm under pressure; anticipate guest needs; attention to detail; diplomacy in dealing with complaints.Professional appearance & groomingAs they are face of the hotel neat uniform, clean appearance, good personal hygiene. 5â??star standards demand professionalism in how one presents.Flexibility & reliabilityWillingness to work irregular hours, shifts, weekends, holidays. Dependability is vital.Organisational skills & multitaskingMust be able to handle many different tasks simultaneously (phone calls, checkâ??ins, guest requests) without losing composure.Attention to detailAccuracy in billing, records, guest preferences; ensuring nothing is missed (room readiness, special requests) etc.Problem solvingQuick thinking when dealing with unexpected issues: overbooking, service failures, unexpected guest requests, etc.Language skillsAs mentioned, English fluency is essential. Local languages (Afrikaans, Xhosa) helpful. Additional foreign languages (German, French, Dutch, etc) are a plus in luxury tourism in Cape Town / Hout Bay.Legal / regulatory knowledge (basic)Understanding of data privacy (guest info), safety regulations, possibly local lodging / linen / hygiene standards.
https://www.jobplacements.com/Jobs/R/Receptionist-1243108-Job-Search-11-28-2025-04-06-03-AM.asp?sid=gumtree
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Applications for enthusiastic, responsible and motivated persons are now open for this exciting position in the beautiful seaside town of Gansbaai.We are an intimate boutique style home (for the elderly) with only a few residents. Candidate must be registered at SANCThorough knowledge of control of dispensing scheduled medicationStrong leadership qualities and must be able to work as part of a team.Must be responsible and highly motivated.Ideal for someone who are starting their career in Nursing or for someone who has retired, but would like to return to the profession (with less hours and restrictions)If you are interested in this position, please e-mail us your CV with a short cover letter.
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