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**Title: General Worker Needed at 2nd Hand Warehouse - Join Our Team!****Location: Milnerton, Cape Town****About Us:**2nd Hand Warehouse, located in the heart of Milnerton, is a bustling hub for quality second-hand goods. We pride ourselves on providing excellent service and a wide range of products to our customers. We're currently looking for an enthusiastic General Worker to join our dynamic team.**Job Description:**As a General Worker at 2nd Hand Warehouse, you will play a crucial role in maintaining the smooth operation of our warehouse. Your duties will include, but are not limited to:- Assisting with loading and unloading goods.- Sorting and pricing inventory.- Maintaining cleanliness and order in the warehouse.- Helping customers with their queries and purchases.- Performing minor repairs and upkeep of merchandise.**Requirements:**- Residency within 10km of Milnerton (preferred).- Ages 21-35 (preferred).- Basic computer literacy.- Strong communication skills and a customer-oriented approach.- Ability to perform physical tasks and lift heavy items.- Team player with a can-do attitude.**Benefits:**- Permanent Position- R4000 per month (Plus Overtime)- Monday to Sat 8 to 5pm- Opportunities for growth and advancement.**How to Apply:**Please submit your CV via the Form ONLY.Include any relevant experience and qualifications that match the requirements listed above.https://2ndhandwarehouse.com/pages/were-hiringJoin us at 2nd Hand Warehouse and become part of a team that values hard work, dedication, and a positive attitude. We look forward to hearing from you!
6mo
Milnerton
Anysberg biltong, a rapidly growing and dynamic retail chain with a focus on excellence, is seeking an experienced and skilled Biltong Cutter to join our team at our factory in Strand. Our company is driven by owner-led management and committed to quality, and we are looking for a talented individual to contribute to our continued success.Position Requirements:Minimum of two years of experience in biltong cutting and the preparation of droeworsAbility to work collaboratively in a team environmentProven capability to perform well under pressureClear criminal recordWhat We Offer:Competitive salaryPerformance-based incentives and bonusesA supportive and engaging work environmentIf you are passionate about biltong and possess the required experience, we would love to hear from you. Please send your CV to Deon van der Vyver at dlvdvyver@mweb.co.za.Join us at Anysberg biltong and be part of a team dedicated to excellence and growth!
5d
Strand
Results for work in "work" in General Worker Jobs in Western Cape in Western Cape
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Hello everyone! My name is Lynie, seeking a job as a gardener and any other general work can be found. I am available for full-time and part-time job, please contact on; 0848181566 or
0739957713
4h
1
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Join the future of work!
Ditto Hire is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. We are currently looking for a Sales Manager to help us grow our customer base. If you are ready to go to the moon, Ditto Hire is the company to help you get there.
The Sales Manager is responsible for pursuing new prospects and selling Ditto Hires comprehensive Recruitment Software Solutions and Media Solutions.
Prospect, identify and generate new opportunities via cold calling, email, phone, Linkedin, etc. to build a pipeline of targeted prospectsManage sales pipeline through sequential states of the sales process: prospect, initial outreach, product demo, negotiation and closeTake a consultative approach with c-level executives while navigating multiple decision-makersEstablish a trusted advisor relationship to determine needs, build value, create engagement and acceptance of Ditto Hires solutions.Conduct activities including, outbound calls, emails, social selling and sales demonstrations with prospective clientsConsistently exceed your monthly sales quota and be well compensated for doing soMinimum 2 - 5 of business/sales experience within SaaS or MediaStrong executive presence with excellent verbal and written communication skillsTeam player mentality with the ability to work independently toward lofty goalsWell rounded with varied interests, background and proven leadership experienceCoachable, self-motivated, curious and resilientExcellent organizational skills including prioritization, scheduling and time managementBachelor’s degree
What We Will Give You
Competitive compensation (base salary with commission)Comprehensive time-off & generous leave policieshttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzQ4NzkxODkyP3NvdXJjZT1ndW10cmVl&jid=1734321&xid=1748791892
4h
Higgovale
1
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Case manager
LetsLink recruitment is currently seeking a highly motivated and experienced Case Manager to work for a private hospital in Cape Town. As the Case Manager, you will be responsible for liaising between patients, treating clinicians, and medical aids to ensure accurate and comprehensive documentation of patients hospital stays. Your role will also involve applying clinical knowledge to manage patient risk in terms of length of stay, level of care, and medical aid benefits.
Key Responsibilities:
Apply clinical knowledge to manage patient riskProvide appropriate clinical information to medical aidsCode all patients with ICD10 and CPT4 codesAccompany Managed Care Organisation Case Managers on ward roundsAssist with final authorization of patient filesControl costs for patientsConsult with all service suppliers regarding treatment and phone for patientsFacilitate with transfer of patients to Rehab or step-down facilitiesUpdate all relevant details on Adclin InfoSupply all details regarding patients history, etc. to clinical partnersAssist with case management of all medical aid patientsDaily liaison and communication with Medical Schemes, Hospital Nursing staff, and medical practitioners
Requirements:
Diploma or Degree in Nursing and registered with the SANCGrade 12/MatricExperience in ICD 10 and CPT 4 codingIntensive Care Nursing experience is an advantageHospital Case Management is an advantageMinimum 3 years nursing experience in a multidisciplinary hospital environmentKnowledge of Managed Healthcare policies and proceduresGeneral administrative skillsComputer literate
If you meet the qualifications and are interested in this exciting opportunity, please submit your application today to vacancy at letslink dot co dot za or contact Gary on 011 0261907
Please view our website: letslink dot co dot za and contact Gary.
By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent.
If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to y...
https://www.ditto.jobs/job/gumtree/140594068&source=gumtree
4h
Higgovale
1
We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.
This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.
SalaryGreat base salary and incentives with potential earnings of up to R 9000 per month
Key Responsibilities
Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the queryEnsure customer call backs to provide an update on the progress of the queryEnsure first call resolution on customer queriesStrive for excellence with every interaction
Minimum Requirements
Passion for customer service & must enjoy problem solving & exceeding customer expectationsExperience dealing with customer complaintsAt least 1 year experience in customer services, preferably in a call centerAt least 6 months technical support experienceMatricComputer literacy
Working Hours
06h00 – 22h00 Monday to Sunday on rotational shiftsAddress: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town
What you can expect
Value-driven company with a culture that focuses on “People Come First”Theoretical & practical world-class training to ensure you can apply what you have learnedExtensive support during incubation to ensure high levels of success in our dynamic operationLong-term growth opportunities
https://www.ditto.jobs/job/gumtree/718443707&source=gumtree
4h
Higgovale1
SavedSave
Role Purpose:
The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting them to recover the service experience and resolve their query, where a query cannot be resolved immediately on the close loop call it will be logged to the respective area of resolution and theClose Loop Consultant will case manage the query until resolved.
Knowledge & Education:
Matric:Preferred Subjects:
Maths/Maths LiteracyAccountingBusiness StudiesKnowledge of telecoms / Technology /Digital industry desirableNumeracy
Experience:Min 6 months call centre experiencePrevious Call Centre, Retail, customer facing experience highly recommendedGeneral understanding of complex billing and payment concepts, credits and rebates and re billing calculationsSkills & Competencies:Ability to multi-task between digital and frontline communication channels (chat, inbound and outbound)Multi-Screen NavigationOral and Written Communication Business writing chat skill requiredCustomer Service OrientationAttention to Detail (Generic)Problem SolvingAdaptabilityResilienceBe able to apply effective listening, questioning & probing skills to develop and comprehensively understand the customer’s requirementsIdentify areas that impact customer experience and provide insight to internal and Vodacom Improvement teams to drive Improvement opportunities.
Language:English proficientClear well-articulated
Working Hours: (subject to change based on operational requirements) Monday – Friday ( 08:00- 17:00) (subject to change based on operational requirements
https://www.ditto.jobs/job/gumtree/1076293714&source=gumtree
4h
Higgovale1
SavedSave
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What You’ll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, you’ll work to resolve the customer’s issues swiftly & handling customer enquiries telephonically and email correspondence.
Key responsibilities:
Answer inbound voice calls from customers regarding automotive queriesCalling customers back with relevant feedbackConduct research to provide answers for customers to resolve their issueIdentify and respond to the customers’ needs with helpful solutions, delivering a high-quality serviceApply empathy and patience when dealing with irate customersApply excellent listening skills and probing techniques to establish relevant information to resolve the query
Requirements
Matric National Diploma with English as a 2nd language subject pass mark2 years call centre and BPO level experience – Mandatory1-year Complaints handling or cases management– ideal/ beneficialTechnical query handling – ideal/beneficialStakeholder and negotiation skills – MandatoryExperience of UK customer- beneficial
experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
C1 level language – MandatoryExperience of multiple systems: Microsoft, email, excel proficiency- Mandatory
Working Hours
09h00 – 23h00 Monday to Sunday on rotational shifts
Salary – R9 000
Benefits after probation:
Medical Aid- Kaelo Flexiplan; Basic Life CoverFuneral CoverPension Fund: company and employee contributionEmployee Assistance Program: 24 hours trauma counselling, etc.
What You Can Expect
Knowledgeable, encouraging, supporting and present leadershipDiverse and community minded organizationCareer-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.
Youll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
https://www.ditto.jobs/job/gumtree/2069138652&source=gumtree
4h
Higgovale1
SavedSave
TTEC is seeking an experienced Talent Acquisition Specialist to join our Enterprise Services team to start asap. Our Talent Acquisition team brings significant value and contribution to our company by differentiating our brand within the community and strengthening the company through the addition of talented and passionate people.
What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methodsPartner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment processLead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidatesGuide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and cultureUtilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organizationDevelop a thorough understanding of TTEC, our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
2-3 years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 1 years experience working on complex, high level searches targeting Director level and aboveExcellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedInNationwide recruiting required, global experience preferredA sense of urgency and a relentless drive to find and connect with the best talentPrevious experience managing the recruiting and documentin...
https://www.ditto.jobs/job/gumtree/1769998169&source=gumtree
4h
Higgovale1
Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.
Duties and responsibilities:
Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLAUnderstanding and ownership of customer queries and complete management the process to resolve issues escalated.Assist and resolve incidents according processes and procedures.Resolve FTTH issues through effective troubleshooting and configuration.Ensure excellent customer service and effective and efficient problem-solving.Preserve and build relationship with customers and other stakeholders on behalf of the business.Effectively follow up on calls including other key commitments made to clients.Reduce escalated incidents in line with SOPs and policy.Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.Submit reports including progress reports and analysis of information and statistics.Data capture customer info, escalated incidents and the processing of the ticket data
Education and Experience:
MatricEnglish language proficiencyMinimum 1 year inbound technical support experience within a center required Typing speed of minimum 35 wpm
Key Competencies and Skills:
Excellent communication skillsTech support persuasivenesstenaciousnegotiation skillsstress toleranceeffective time management
Salary and rates including allowances, incentives:
R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpis each month. Shift allowance and travelling allowance.
Days & times of work:
The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays.
https://www.ditto.jobs/job/gumtree/3153491299&source=gumtree
4h
Higgovale
1
SavedSave
Exciting Opportunity for a Junior Restaurant Manager to Join our Dynamic Company and work within SA’s No. 1 Fast Food brand!
Requirements:
Grade 12Prior supervisory experienceEnglish ProficiencyNumeracy ProficiencyComputer LiterateFinancial AcumenAbility to work under pressure and enjoy working shifts
What we offer you:
World class management training Job security within a reputable brand with a stable and growing companyFantastic career opportunityFast paced, dynamic and rewarding working environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTU4NzA1OTIyP3NvdXJjZT1ndW10cmVl&jid=1559400&xid=2558705922
4h
Vredenburg1
SavedSave
LetsLink Medical Recruitment is currently seeking for a Cardiology Theatre Scrub to work for a private hospital based in the Western Cape. The main purpose of the following position is to ensure safe, comprehensive and quality nursing care according to the scope of practice.Key responsibilities:
Deliver quality nursing care in collaboration with a multi-professional teamIdentify, prevent and manage risks to ensure patient safetyFacilitate a positive patient experience by creating a conducive environmentProvide accurate and comprehensive records of all nursing interventionsCreate a learning environment that builds staff competenceEnsure that all utilized stock and equipment are accurately charged
Education:
Diploma/Degree in General NursingMidwifery; Postgraduate certificate / diploma in relevant specialty area
Join us in this exciting and rewarding journey, where your passion for nursing meets excellence, and every day brings new opportunities to make a difference. Apply now and be part of a team that truly cares! Please view our website: letslink dot co dot za and contact Gary. By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (Should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of the employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without your prior consent. If your application is not successful, we retain your CV and other information provided for a period of 24 months after which it will be destroyed in a secure manner. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection and we will immediately destroy your personal information in a secure manner
https://www.ditto.jobs/job/gumtree/3710998366&source=gumtree
4h
Higgovale
1
SavedSave
SENIOR OPERATOR (MELT SHOP)
AIRPORT INDUSTRIA – CAPE TOWN
SA Steelworks has Senior Operator positions available. The successful candidates will provide support to SA Steelworks Meltshop Department. Applicants will be required to complete a skills test, only candidates with an average of 70% can successfully apply for the vacancy. (SHIFT POSITION)
Responsibilities will include but are not limited to:
Must be able to do basic mathematical calculations to ensure correct process parametersAccurate setup, adjustments, operation and maintenance of machinery/stands/ mechanism in the production line processConduct daily inspection of relevant work area and report possible failures or unsafe working conditionsMaintain standard machine operating procedures when operating machineryGeneral maintenance and cleaning of the work area/workstation you are responsible for
Must enforce and practice housekeeping policies
Effectively monitor production processAbility to analyze potential failures and communicate accordingly with possible solutions in a timeous manner
Ensure shift handover is conducted thoroughly and that all issues are reported clearly on a daily basis
Abiding by the regulations as set out in Occupational Health and Safety Act and
Company policies
Quality control according to set standardsAdhere to standard operating procedures (SOPs) as per tasks assigned
Applicants must have the following qualifying criteria:
Matric (Maths Compulsory)Diploma or studying towards a qualification in EngineeringComputer LiterateStrong knowledge of machineryAbility to detect machine discrepanciesPrevious experience operating FEL / Forklift / Grab advantageousExperience working in the steel industry advantageousAbility to work under pressure in a demanding environmentWillingness to work overtime and SHIFTSMust consistently be conscious of and compliant with Health & Safety rules and regulationsGood communication skillsIn good health, physically fit
Attributes:
Team playerConcentration & PrecisionAttentive to detailAbility to work independently
Excellent standards in execution
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDM2NzA5NTQwP3NvdXJjZT1ndW10cmVl&jid=1687446&xid=2036709540
4h
Higgovale
1
SavedSave
Introduction
Our client is seeking to employ an Internal Auditor (IT).
The purpose of this role is to participate in making the Internal Audit Department a business partner of choice, by adding value, and providing a quality and leading service to business, whilst maintaining independence.
This position will be based at their Head Office in Woodstock, Cape Town.
Objectives:
Perform IT reviews based on the IT audit plan which include:IT general controls/Cobit 5 reviewsIntegrated reviewsBusiness process reviewsProject governance reviewsPerform special/adhoc reviews at the request of managementTo identify IT risks related to the process/system under reviewComplete audit program and work papersTo prepare draft findings
Requirements
Skills, Abilities and Job-Related Knowledge:
Knowledge of applying Internal Audit and Risk Assessment Methodologies, IIA Standards for the professional practice of internal audit and Corporate Governance Principles.At least 2 years IT Audit experience in the following areas:General Control ReviewsApplication/Automated Control ReviewsSound knowledge of good project governance and experience in assessing compliance to good project management practices such as PMBOK/Prince2SDLC reviews and systems implementation reviewsKnowledge of COBIT 5 and exposure to technical reviews would be advantageousGood grasp of computerized data analysis and auditing work paper and record-keeping systems.Participative style and believes in working in a team environment with the development of people.Technical expertise and knowledge will be driven by the specialist knowledge and skill that is encompassed within the individuals academic qualification and demonstrable application of such qualification/previous work experience.Adopting a disciplined approach by ensuring:Timely notification and agreement of the scope and purpose of the reviewMinimum staff disruption and effective use of management time/resourcesDisplay a professional, constructive, and positive approach during the reviewShare in and be passionate about our customers by:Fostering a participative effort between management and internal auditAdding value, through clear, concise written reports and advice issued on a timely basisAn ability to maintain current knowledge of developments related to business matters of interest to internal audit, particularly legislation changes and developments as they affect retailers, and new auditing techniques and practices.Display integrity through respect & dialogue, honesty and openness, and provide informative, timely, and focused feedback (bot...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80NzkwNzY4MjM/c291cmNlPWd1bXRyZWU=&jid=1679691&xid=479076823
4h
Higgovale
1
SavedSave
Location - Stellenbosch or Johannesburg (Hybrid/Remote)
Job Description
Our client is seeking to employ a Public Cloud Team Leader to join their team.
The Public Cloud Team Leader will be responsible for leading, managing and growing a team of cloud professionals. This includes providing guidance, mentorship, and support to team members, fostering a collaborative and high-performing environment, and facilitating professional development opportunities.
The Public Cloud Team Leader will play a key role in developing and executing the strategic roadmap for the Public Cloud team. This involves identifying and prioritizing cloud initiatives, aligning them with organizational goals, and ensuring the teams efforts contribute to the overall success of the company.
As technology evolves, it is important to continuously improve processes, standards, and best practices within the Public Cloud team. The Public Cloud Team Leader will be expected to stay up to date with industry trends, evaluate new tools and technologies, and drive innovation and efficiency within the teams operations.
Public Cloud environments require robust security measures. The Public Cloud Team Leader will be responsible for ensuring that appropriate security controls, compliance standards, and risk mitigation strategies are in place for the company client tenants.
Responsibilities
Lead, inspire, and motivate the Public Cloud Support team, fostering a positive work environment that encourages teamwork, collaboration, and professional growth.Set clear team objectives, define contribution metrics, and establish growth plans for team members, while ensuring alignment with company goals and client requirements.Conduct regular contribution evaluations, provide constructive feedback, and identify opportunities for skills enhancement and career advancement within the team.Oversee the day-to-day operations of the Public Cloud Support team, ensuring efficient handling of client requests, incidents, and escalations in line with defined service level agreements (SLAs) and industry best practices.Monitor team contribution metrics, including response times, resolution rates, and customer satisfaction scores, and take proactive measures to improve service delivery and operational efficiency.Collaborate with other teams, such as infrastructure, and core services, to ensure seamless coordination and timely resolution of complex technical issues and customer concerns.Partnering with the pre-sales and professional services teams to align on the current and possible future supported and non-supported architectures and/or deployment components.Act as a primary point of contact for key clients, understanding their unique business requirements and aligning the company’s cloud support services accordingly.Attend ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMjI5NzI4MjIyP3NvdXJjZT1ndW10cmVl&jid=1705719&xid=1229728222
4h
Stellenbosch
1
SavedSave
Ideally my client is looking for someone who has strong Credit Risk and Marketing with most importantly process mapping / process modelling experience.
Job Description
Key Performance Areas:Business Analysis Planning and Monitoring• Identify the appropriate stakeholders• Determine the activities required to successfully complete the business analysis.• Track and communicate the progress of work items throughout the SDLC.• Accurately estimate the required business analysis of work items.• For analysis purposes, have a detailed understanding of the source system (includingaccounting structure, rules and calculations)
Requirements Elicitation, Management and Collaboration• Investigate, evaluate, design and propose solutions to address business requirements.• Validate that the stated requirements match the stakeholders’ expectations.• Work with project stakeholders to identify, model, and then document their requirements andbusiness domain details.• Structure the requirements in the agreed format so that it is understandable by all stakeholders• Ensure the timely analysis and documentation of business requirements for the delivery team.• Strong interpersonal and communication skills to help the team work together and to providea good service.• Communicate the requirements to all stakeholders and obtain stakeholder sign off within theestimate.• Facilitate meetings, give presentations, resolve conflict and negotiate and influence others.• Workshop with a group to capture several independent sources of information relating to theproject, gaining consensus where possible.• Capture areas of opposing opinion.
Requirements Analysis• Ensure that requirements are prioritized.• Use a combination of text, matrices, diagrams and formal models to conceptualise therequirements.• Define Assumptions, Constraints and Risks.• Ensure that requirements specifications meet the necessary standard of quality.• Validate that all requirements support the business architecture.
Solution Assessment and Validation• Ensure that the proposed solution meet the stakeholders’ requirements.• Assist the testing team to ensure the solution is validated against the business requirements• Assess whether the organisation is ready to make effective use of the solution.Enterprise Analysis• Identify new capabilities required to meet the business need.• Define which new capabilities a project iteration will deliver.Life Cycle Management• Act as interface with business and the delivery team during the SDLC.• Understands and can describe the basic function of the business’s core system.
Qualific...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTYxNzA5MzU3P3NvdXJjZT1ndW10cmVl&jid=1573048&xid=2161709357
4h
Higgovale1
SavedSave
Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree
4h
Higgovale1
SavedSave
International Campaign
CallForce is an award-winning BPO service provider delivering innovative and customized contact centre solutions from South Africa to the global market. Join us as a Debt Collections Consultant and be part of a winning team. You will be servicing our global client, in the USA.
If you are a high performing, target driven individual, with great communication and negation skills, this opportunity is for you. You will be taking inbound calls and engaging with high profile clients in the USA to help them take control and get out of high debt.
Your daily activities will include
Meet the minimum productivity requirements for calls daily to ensure optimization of the collections function and achievement of the monthly collection target.Manage customer accounts and calls by logging onto and updating the relevant collections systems.Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay (PTP) or to negotiate the repayment terms which will achieve the best outcome.For more complex accounts, analyze customers account history and provide the customer with a recommendation on the appropriate options available (e.g., account restructuring in the case of arrears amounts on multiple products to rehabilitate their account.Negotiate settlements to receive payment on a certain percentage of the debt,Although this is a scripted sale, your ability to carry a professional conversation and negotiate with the client is critical.
What you need
1-2 years debt review, debt consolidation or sales experienceMust have worked on international campaignsHighly proficient in English, written and verbal.Must have a neutral accent.Must have knowledge of debt collection techniquesHave sound negotiation skills
What’s in it for you
Basic salary of R7500, increased to R8500, after your first month with usHighly competitive commission structure over and above the R8500 basic salaryTransport is provided as you will be working USA hours, 3pm to 4amFantastic growth opportunitiesExpand your knowledge of the global markets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful.
https://www.ditto.jobs/job/gumtree/1004131811&source=gumtree
4h
Higgovale
1
The individual will demonstrate strong and proven background in L&D and Operations, and unsurpassed organisational and administrative skills, and will join an extremely successful and fast-paced L&D division.
The Learning & Development role is both an internal, and external client facing role, with external clients.
Background
Experience as a Training Facilitator in a leadership role with Project Management experienceExperience of Work Readiness programmes for graduatesExperience with government institutions like SETA, SAQAExperience in government grants programsPrevious SDF experienceCreation of academy would be advantageousExtensive knowledge of US Property & Casualty Insurance (Preferable Intro 320 & AINS 21 Certification) Expertise in Content designing and developmentFamiliarity with traditional and modern training methods (mentoring, coaching, Virtual, on-the-job or in classroom training, e-learning, workshops, simulations etc)Ability to do research and produce research documents on US, UK Insurance IndustryInsurance related training background
Responsibilities for Learning & Development Manager
Keep track of a vast number of concurrent L&D initiativesManage nuances across the demands of different external clients and government institutionsReport on L&D initiative progress to internal and external stakeholdersTake responsibility for communication with clients, and managing expectationsObserving and noting learner successes, for feedback to businessProject Administration including updating of central document/training material repository, WSP/ATR submissions and SA compliance attendance registersDocument filing and preparation of course materialsTraining Scheduling – booking rooms and/or MS Team Meetings for L&D initiativesDriving Insurance certification in SA GeographyEngagement should show on the reports and the learnings (driving internal learning strategies, LMS, STC & Infinity)Manage CD projects for the SA geography Good reporting skills – should be able to effectively report out the progress of initiatives (Strong Ms Excel, PPT and Word Skills) Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on themTo conduct TNI & TNA with stakeholders leading to Identifying and assessing future and current training needsIdentify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managersDrive closure of training programs with expected outcomes
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDQ4NDgzNjE1P3NvdXJjZT1ndW10cmVl&jid=370511&xid=1048483615
4h
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We are currently on the lookout for a Display Manager to join the Ditto Hire / Ditto Jobs product team. In this role, we are looking for an individual who can help us drive our media revenue across our core products and help us with our overall media strategy. You will be responsible for three of our products and work alongside brilliant people.
About us
Ditto is a technology company offering staffing firms and hiring managers best-in-class recruitment software to help them find, manage, market and place top candidates. Our mission is to create better connections between people looking for a new challenge and companies hunting top talent. If you are ready to go to the moon, Ditto is the company to help you get there.
What you’ll do:
Manage Google Ad ManagerOptimize publisher revenueIdentify new media opportunities across our productsSet up and manage paid media campaignsBuild out a long-term media strategy
What Well Give You
Competitive compensationComprehensive time-off & generous leave policiesExcellent working environment with exceptionally smart peopleCollaborative, transparent and fun office cultureAccelerated professional developmentConstant learning and improvement
Sound good? Apply and let’s change the way people find work.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS83MzA1NjMwNzI/c291cmNlPWd1bXRyZWU=&jid=1224025&xid=730563072
4h
Higgovale1
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Job description
We are currently looking for a senior PHP web developer to help us continue to build our products and services. Together with a team of young, enthusiastic creatives and developers, you will develop new tools, maintain and expand existing services and help improve usability and conversion. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. It’s key that you’re experienced with the Laravel framework.
We require a strong back-end developer who:
Is driven to produce awesome products/solutionsLoves solving problems and making things better, stronger and fasterCan identify both technology- and business opportunities
The ideal candidate is someone who will:
Develop innovative algorithms for our web applicationsWork on a very fast growing projectContinuously ship new functionalities and develop deliverables according to requirementsDevelop and run production system in high-availability and high-performance environmentsBuilding reusable code and libraries for future useYou believe that great quality code is the result of team effort. You have a positive attitude toward team Planning, pair programming, TDD and Lean/Agile Practices.You feel the drive to always want to optimize the application for maximum speed and scalability
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMDYyNjM1MjQ5P3NvdXJjZT1ndW10cmVl&jid=1317250&xid=2062635249
4h
Higgovale1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
4h
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