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Results for monitor in "monitor", Full-Time in General Worker Jobs in South Africa in South Africa
1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall Callforce customer’s experience.
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Monitors customer care email responses.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for call center staff.Provides feedback to call center team leaders and managers.Prepares and analyzes internal and external quality reports for management staff review.Perform other duties as assigned.
https://www.ditto.jobs/job/gumtree/2392142811&source=gumtree
9mo
CallForce
1
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The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience.
Experience and skills required:
2-3 years’ experience in a QA role with international sales campaigns.Excellent verbal, written and interpersonal communication skillsExceptional listening and analytical skillsSolid time management skillsCreative ability & writing proficiencyAbility to multitask and successfully operate in a fast paced, team environmentMust adapt well to change and successfully set and adjust priorities as needed
Responsibilities:
Participates in design of call monitoring formats and quality standards.Performs call monitoring and provides trend data to site management team.Uses quality monitoring data management system to compile and track performance at team and individual level.Participates in customer and client listening programs to identify customer needs and expectations.Provides actionable data to various internal support groups as needed.Coordinates and facilitates call calibration sessions for staff.Provides feedback to team leaders.Prepares and analyses internal and external quality reports for management staff review.
https://www.ditto.jobs/job/gumtree/4074834970&source=gumtree
9mo
CallForce
2
EVS (EnviroVision Solutions) is hiring a Trainee Fire Detection Centre Operator to join our Southern Cape team.This is not a call-centre job. You’ll be monitoring live camera feeds using advanced fire detection technology, spotting early signs of smoke or fire, and escalating incidents that can genuinely protect lives, livelihoods, and the environment.
If you’re calm under pressure, computer-literate, detail-obsessed, and able to stay focused for long periods, this role will suit you.What the role involves:
Monitoring real-time camera feeds and alerts
Identifying smoke, fire, movement, and visual changes accurately
Logging and reporting incidents clearly and correctly
Working closely with other operators and response teams
Completing shift reports and system checksRequirements:
Matric (minimum)
Good computer literacy (email, Excel, data capture)
Strong visual observation and attention to detail
Clear written and verbal communication
Able to work shifts, including nights, weekends, and public holidays
Reliable, responsible, and level-headed under pressure
Previous control room or monitoring experience is an advantage but not required – full training is provided.
Location: Sedgefield, Western Cape (Knysna & surrounding areas)Industry: Early Fire Detection & MonitoringIf you want a job that matters, apply now.Apply using the QR code in the attached advert.
10d
Knysna
1
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The suitable and successful candidate will be responsible for leading and managing a team of Outbound Sales Consultants/Agents as per SLA. Product comprehension of sales and customer care coupled with proactive client interface ability would be critical functions for the role
Team leadership and managementGuide agents by demonstrating exceptional customer satisfactionGuide, coach and Determine training needs for staff.Communicate job expectations to AgentsHarness agent’s potential to perform optimallyTailor recommendations to improve Consultants on reaching their targets.Monitor attendance, punctuality and leave of personnelKeep to date and abreast of industry trends industry trendsManage requests/escalations between different business units to solidify resolution outcomesReport on a regular basis on statistics, data, ratios, attrition, and terminationsExamine and indicate areas of improvement for systems, policies and processes used and propose solutionsFrequent monitoring of metrics, data and reporting on operational statusManage quality assuranceOversee the overtime process and monitor different shifts that are in place
RequirementsCompleted MatricA minimum of 3 years outbound management experience
CompetenciesStrong ability to manage a sales teamStrong ability to empathise with customerStrong problem-solving skillsAbility to resolve escalated customer issuesDrive SalesAbility to multi-task
https://www.ditto.jobs/job/gumtree/2122193864&source=gumtree
9mo
CallForce
1
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What You’ll be Doing
Work closely with Operations to ensure our people initiatives reap the desired results, whether it be employee engagement, employee satisfaction, query handling etc.Ensure the HRBP’s are handling all IR related matters swiftly, to ensure minimal impact to the operations floor.Offer advice on more complex cases, to ensure decisions are not delayed due to lack of labour knowledge.Monitor and evaluate payroll processes to mitigate potential financial loss to the business.Develop and implement HR strategies in support of business goals and objectives.Manage the company’s talent acquisition objectives by working closely with the Lead Recruiters in the different regions.Support the recruitment teams with strategic interventions aimed at increasing and improving the company’s attraction and visibility.Design campaign specific competency-based interview guidelines, and train the teams accordingly, to ensure understanding and impact of interview styles.Closely monitor attrition at the various stages of an employee’s life cycle, with a specific attention given to the first 3 months.This must be done in order to assess the effectiveness, and possible redesign of the recruitment process.Monitor the effectiveness of our Induction and Onboarding process and propose impactful changes to enhance its outcome.Work closely with partners such as BPESA, and CapeBPO to ensure the company leverages off the various initiatives.In collaboration with marketing, contribute to the quarterly newsletter.Support current and future business needs through the development, engagement, motivation and retention of human capital.Foster and nurture a positive working environment.
https://www.ditto.jobs/job/gumtree/764886593&source=gumtree
9mo
CallForce
1
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Customer Care Team Leader
CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as a consultant and be part of a thriving team with many career development opportunities.
Responsibilities • To guide and support team members • Driving operational and technological efficiencies within the team • Handling difficult customer complaints or enquiries • Drive quality control and ensure corrective action are taken where required • Analyse performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken. • Forecasting capacity against plan on a weekly/monthly basis • Ensure adherence to the operational policies and procedures • Participating in the recruitment and selection of staff • Monitor performance on regular basis and provide constructive feedback • Pro-actively encourage high performance at all times • Ensure all staff issues are dealt with appropriately and within a timely fashion • Ensure all daily, weekly and monthly workloads are completed • Motivating, developing and retaining staff • Identifying staff training needs and planning of training sessions • Adhering to all HR policies and procedures • Monitor performance on regular basis and provide constructive feedback
Requirements• Min 2+ years customer service team leader experience • Strong sales ability & ability to handle client objections • Proven track record of meeting targets • Excellent communication skills in English & 1 other language • Background in telecommunications will be an advantage • Clear criminal records • Strong analytical and problem-solving skills.• Able to work in a fast paced environmentShould you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1035550880&source=gumtree
9mo
CallForce
1
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Responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned or directed.
Responsibilities and expectations (not limited to):
Responsible for coaching, developing, and improving the abilities of incubation agent to effectively meet performance standards that lead to their successful graduation from the incubation programCoach all incubation agents making sure they achieve a benchmark of 80% on all activitiesPerform monitoring sessions and other development activities such as role playing, while meeting the required daily and weekly quotasManage and reinforce the schedules of incubation agents to ensure strong attendance throughoutMonitor maximum performance and ensure all agents performing below the 80% benchmark are communicated to managementProvide feedback through daily, weekly, and otherwise assigned reports to ManagementConduct daily, weekly, and otherwise assigned performance reviews of the incubationagents, as well as creating individual development plans where neededInfluence personnel decisions for assigned incubation agentsIdentifying process improvement opportunities with the strategy and curriculum used throughout the incubation course mapEnsures performance, graduation, and attendance goals of incubation are consistently met
Desired Experience and Qualifications
Previous coaching/training experience at a contact center is advantageousClear disciplinary RecordMatric Excellent communication skillsComputer literateClear criminal record.Must be South African Citizen
Competencies
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillshttps://www.ditto.jobs/job/gumtree/2323078959&source=gumtree
9mo
CallForce
1
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Infrastructure & Facilities Coordinator
Description
This position will serve to co-ordinate and undertake the effective functioning of the asset management processes based on required internal control measures, including co-ordinating the procurement of day-to-day goods and services for CallForce.
MAIN AREAS OF RESPONSIBILITY
ASSET Management
? Ensure that all assets are insured and damages to assets are claimed on time
? Ensure all assets are recorded and barcoded in the asset register
? Perform physical asset verification and submit reports.
? Establish the asset management capability of the organisation
? Monitor and review the capturing of all physical assets in the physical asset management register
? Monitor and review the allocation of assets in accordance with the relevant policy and procedures
? Manage the determination of the asset allocation according to policy and procedure of the organisation
? Manage capturing of asset information on the inventory list (room list) of the asset holder
? Make follow up on missing assets to ensure that they are accounted for
? Manage the performance of asset verification according to prescribed time frames,
? Compile reports on the state of assets,
? Manage the disposal/returns process.
? Follow asset management procedure for all assets delivered as per policy and procedure – updated asset registers at all times.
? Work Closely with IT and Finance managers and regularly update status and report on asset management progress.
INFRASTRUCTURE
? Facilitate all Infrastructure related builds, repairs, changes and general office maintenance.
? Build a database of contacts for services and products for all regions. CPT, DBN & JHB
? Assist in any other Facilities related responsibilities as advised by the Infrastructure Manager
? Daily Floor walks in CPT – weekly with video call to JHB and DBN.
? Ensure that all lights are always in working condition, replace where necessary.
? Ensure that all Doors are locked and in working condition
? Maintain a Health and Safety compliant work environment
PROCUREMENT
? Intermediate role, responsible for receiving all IT and Facilities related procurement requests (not limited to)
? Validate all procurement requirements based on available stockpiles held on each site
? Validate all procurement requests based on business justification and approval from a senior manager.
? Define procurement process and communicate to all business units
? Work closely with Finance on all procurement requests and ensure that all procured items are added to the asset lists once received and distributed and updated accordingly.
? ...
https://www.ditto.jobs/job/gumtree/904943294&source=gumtree
9mo
CallForce
1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional customised outsourced solutions to our clients. We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.
Responsibilities:
Training Program Development:
Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
Training Delivery:
Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
Sales Coaching:
Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
Performance Evaluation:
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
Sales Techniques:
Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
Product Knowledge:
Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
Compliance and Regulations:
Educate on industry regulations, compliance requirements, and ethical sales practices.
Documentation:
Maintain accurate records of training sessions, attendance, and performance improvement plans.
Continuous Improvement:
Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications:
3+ years’ experience in sales training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus.
Benefits:
Competitive salary and performance-based incentives.
Professional development and ongoing training opportunities.
Collaborative and supportive team environment.
If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business s...
https://www.ditto.jobs/job/gumtree/2803822592&source=gumtree
9mo
CallForce
1
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Manage an outbound sales team to achieve and exceed performance targets for insurance campaigns. Support the teams with coaching, guidance, and mentorship to meet campaign expectations.Use excellent interpersonal and communication skills to build and manage client relationships, manage client expectations and deliverables through consistent engagements.Closely monitor and report on campaign performance, as well as address challenges and concerns which could hinder performance. Work closely with Senior Management to ensure campaign reporting is compiled and submitted at the desired intervals.Initiate employee incentives to drive performance on the floor.Continually review internal systems, procedures, and processes to ensure resource and operational efficiency, and make appropriate recommendations for changes.Oversee quality control and other compliance applicable to the client and local legislation.Work closely with QA to ensure quality is never comprised, and non-adherence is attended to swiftly.Ensure agent KPIs are completed, and the relevant interventions are taken to address nonperformance.
https://www.ditto.jobs/job/gumtree/4148648495&source=gumtree
9mo
CallForce
1
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Qetello Holdings is recruiting on behalf of a well-established logistics company operating nationally within the long-distance transport sector. We are seeking an experienced and highly organised Fleet Controller to oversee and optimise linehaul operations, ensuring efficiency, compliance, and service excellence. Key ResponsibilitiesOperational OversightPlan, manage, and optimise linehaul schedules to ensure on-time deliveries and effective resource utilisationMonitor vehicle movements and adherence to planned routes and schedulesCollaborate closely with dispatchers, fleet controllers, and branch management to ensure seamless operationsFleet ManagementEnsure the fleet is roadworthy, compliant, and operationally efficientCoordinate with workshops to schedule routine maintenance and address breakdowns promptlyTrack fleet utilisation, fuel consumption, and operational performance to support cost optimisationCompliance & SafetyEnsure all operations comply with company policies, industry standards, and national transport regulationsMaintain accurate records relating to vehicle compliance and operational requirementsTeam LeadershipLead, manage, and motivate drivers and support staff to achieve high performance standardsPromote effective communication, accountability, and teamwork within operationsCustomer & Stakeholder Engagementhttps://www.executiveplacements.com/Jobs/F/Fleet-Controller-Long-Distance-1252437-Job-Search-01-16-2026-02-00-17-AM.asp?sid=gumtree
1d
Executive Placements
2
Job Position: Technical Production Foreman -mechanical / welding / maintenance
Ref: 4106
Location: Cape Town (Northern area – Blackheath)
Salary: commensurate with experience
Email your updated CV to recruit@onlinepersonnel.co.za
URGENT APPOINTMENT – MUST BE AVAILABLE TO START IMMEDIATELY
Qualifications / Requirements:
• Minimum of Matric
• Proven competence in managing and motivating a production workforce
• Valid drivers license
• Technical qualification such as in Welding / Boilermaking or equivalent
• Staff management experience
• Minimum of 3 years experience from either one of the following industries - Maintenance, Technical, Production, Boiler making, Mechanical or Manufacturing
• Ability to speak, read and write Afrikaans and / or English
Key Performance Areas:
• The Production Foreman will take complete responsibility for production within the company
• Managing and controlling the production processes and output
• Ensuring that production volumes, quality standards, and cost targets are achieved
• Driving the implementation of processes for new products
• Oversee the management and control of the production store function
• Planning, budgeting, costing and capex responsibilities
• To manage, direct and monitor the performance of subordinates to ensure that critical performance areas and targets are achieved
Responsibility:Email your updated CV to recruit@onlinepersonnel.co.za
URGENT APPOINTMENT – MUST BE AVAILABLE TO START IMMEDIATELY
Qualifications / Requirements:
• Minimum of Matric
• Proven competence in managing and motivating a production workforce
• Valid drivers license
• Technical qualification such as in Welding / Boilermaking or equivalent
• Staff management experience
• Minimum of 3 years experience from either one of the following industries - Maintenance, Technical, Production, Boiler making, Mechanical or Manufacturing
• Ability to speak, read and write Afrikaans and / or English
Key Performance Areas:
• The Production Foreman will take complete responsibility for production within the company
• Managing and controlling the production processes and output
• Ensuring that production volumes, quality standards, and cost targets are achieved
• Driving the implementation of processes for new products
• Oversee the management and control of the production store function
• Planning, budgeting, costing and capex responsibilities
• To manage, direct and monitor the performance of subordinates to ensure that critical performance areas and targets are achieved
Job Reference #: TechnicalProductionForeman
3y
On Line Personnel
1
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Experienced Dog Handler Required Vacancy offered to someone whose life is genuinely about dogs. A serious and experienced dog handler is required on a successful, productive stud farm outside Caledon, Western Cape. The successful candidate will be responsible for the daily care, handling, management, and wellbeing of large and small breed dogs, including Boerboels (average weight 60–80kg) and French Bulldogs. Key responsibilities include: Handling, training, exercising, and managing adult dogs
Caring for pregnant bitches, assisting with whelping, and managing newborn puppies
All neonatal care duties, including feeding, monitoring health, hygiene, record-keeping, early socialisation, and ensuring the wellbeing of puppies during the critical early weeks. Working long or irregular hours when required, especially during breeding and whelping periods
The ideal candidate must be physically strong, athletic, energetic, hard-working, disciplined, reliable, able to work under pressure, and show strong leadership skills and initiative. Position offers private accommodation on the farm. Salary is negotiable.
Applicants must be of sober habits, honest, reliable, and able to provide references. Relocation costs are at the applicant’s own expense.
Please email your CV, contact information to benjamin@bk-consulting.online If you do not hear back within 2 weeks, your application was unsuccessful
4d
Caledon
1
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CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market. We are seeking a motivated and dedicated Junior Dialler Administrator to join our night shift team in Cape Town.
Key Responsibilities:
Manage and maintain the dialler to maximize campaign performance.Collaborate and report to the operations manager to ensure optimal campaign execution.Maintain and optimize calling lists, ensuring efficiency and compliance.Monitor dialler performance and adopt real-time adjustments to achieve campaign objectives.Generate daily, weekly, and monthly reports using Dialler specific Data.Assist in troubleshooting and resolving any dialer-related issues.
Qualifications and Requirements:
Previous experience working in a contact centre environment.
Knowledge of IT/Dialer systems.
Willingness and ability to work night shifts. (4pm – 4am) – maybe be adjusted.
Intermediate to expert Proficiency in Microsoft Excel.
Proficient in Microsoft Suite.
Experience with Power BI, SQL (Preferable)
Strong analytical skills and ability to read data.
Exceptional communication and teamwork skills.
Detail-oriented and capable of working in a fast-paced environment.
Why Join CallForce:
Competitive salary package.
Opportunities for professional growth and development.
Be part of a dynamic and collaborative team.
Work on an international campaign with a global reach.
https://www.ditto.jobs/job/gumtree/1442476873&source=gumtree
9mo
CallForce
1
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This is a strategic leadership role suited to a commercially driven professional with a proven ability to drive new business revenue, manage high-performing sales teams and develop key customer relationships at a national level.Responsibilities: Lead, coach and manage a Sales and Key Accounts team (±5 direct reports).Drive new business development and expansion into new markets and industry verticals.Monitor sales activity, pipelines, forecasts and revenue performance against targets.Ensure consistent client engagement through structured call cycles and appointments.Support the team with business value solutions, pricing and proposals.Produce and present accurate sales, KPI and Power BI performance reports.Collaborate closely with Operations and senior management to ensure successful onboarding of new business.Maintain strong relationships with key decision-makers within Top 50 customers.Provide regular reporting and insights to the National Commercial Manager.Requirements: Matric or equivalent qualification.Minimum 7 years senior sales experience, preferably within logistics / courier / express.Proven experience managing and leading a sales team.Strong understanding of courier systems, products and procedures.Advanced MS Excel and MS Office skills.Knowledge of Parcel Perfect billing system (advantageous).If you are a results-driven Sales Manager with a passion for logistics and business growth, wed love to hear from you.
https://www.executiveplacements.com/Jobs/S/Sales-Manager-Express-1250877-Job-Search-01-13-2026-04-08-02-AM.asp?sid=gumtree
4d
Executive Placements
1
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CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader.
As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of coaching and managing team performance while ensuring adherence to company policies and procedures.
Responsibilities:
Team Leadership
Provide strong leadership and mentorship to a team of sales representatives.Set performance expectations and objectives for team.Conduct team meetings communicating goals, strategies and updates.Motivate and inspire team to meet and exceed sales targets.
Sales Performance
Monitor and evaluate the performance of sales representatives through QA and performance metrics, e.g., number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Provide constructive feedback, coaching and training to improve performance.Develop and implement strategies to maximise sales and conversion rates.Identify areas for improvement and implement corrective actions needed.
Reporting and Analytics:
Maintain accurate and up to date records of team performance and individual metrics.Analyse data and trends to make informed decisions and adjustments to sales strategies.
Compliance:
Ensure that the team adheres to company policies, industry regulations and quality standards.Conduct QA checks ensuring service quality.
You will need:
2+ years’ experience as a Team Leader on a sales/outbound campaignGood career track recordExcellent written and verbal communicationProven track record in meeting sales targets
https://www.ditto.jobs/job/gumtree/2364859604&source=gumtree
9mo
CallForce
SavedSave
VACANCY: SOCIAL WORKEROrganisation: Realistic (Rebuilding & Life Skills Training Centre)Programme: (Aftercare)Location: Gugulethu, Cape TownPurpose of the PostTo render professional social work services within a Substance Abuse Programme, with specific responsibility for the development, coordination, and implementation of Aftercare Services. The post includes establishing referral pathways and partnerships with in-patient substance abuse treatment centres across the Western Cape, as well as supporting beneficiaries transitioning from both in-patient and out-patient programmes. Key Performance Areas Render professional social work services in accordance with social work norms and standardsImplement and manage Aftercare Services for service users exiting substance abuse treatmentConduct intake assessments, case management, aftercare planning, and follow-upsEstablish and maintain formal referral networks with accredited in-patient substance abuse treatment centresFacilitate referrals from in-patient treatment into structured aftercare programmesProvide individual, group, and family interventionsEnsure proper documentation, case files, reports, and statistics as required by DSDParticipate in monitoring, evaluation, and programme reportingEnsure adherence to ethical standards, policies, and relevant legislation Minimum Requirements Bachelor of Social Work (BSW) degree from an accredited institutionRegistration with the South African Council for Social Service Professions (SACSSP) – compulsoryKnowledge and understanding of:Prevention of and Treatment for Substance Abuse Act (Act 70 of 2008)Children’s Act (Act 38 of 2005)DSD norms and standards for substance abuse treatment servicesAftercare and reintegration modelsValid driver’s licence"NB"Ability to drive and willingness to drive for service delivery and stakeholder engagement Send CV and SACSSP registrationTo: info@realisticcycc.co.za
5d
Gugulethu
1
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The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned.
Responsibilities:
Coaching
Daily coaching feedback monitored and sent to Team Leaders and Operations to ensure tractionInternal calibration sessions held every two weeks (where we unpack the calls sent to internal staff & score the agent based on analysis & align all process and quality related concerns)
Client Feedback & Alignment
Escalations (Client Journeys) done daily (call analysis of query)
Reporting
Weekly reporting of CEO escalations that are analysedCalibration Weekly reports prepared and sent to the Client (every Friday)Biweekly quality reporting to the international quality teamMonthly repeat call analysis reportMonthly top ten agents incurring the highest repeats (deep analytical report)
Quality Assurance
Daily Quality Assessments completed (the number of Assessments is dependent on various and /or other more urgent requirements that may be expected of me)Weekly Detailed Quality Report (sent every Tuesday to Operations & Team)Weekly call listening sent by the client to analyseCalibration sessions (voice of our clients) held every Tuesday, Wednesday & Friday
Skills & Competencies:
Must be a people’s personMust be passionate about other people’s development and growth potentialMust be comfortable facilitating reports, analysis & elaborate presentations during trainingPresent and communicate informationCoping with pressures and setbacksDelivering results and meeting client expectationsExcellent administrations skillsAttention to detailGood verbal communication skillsExcellent adherence and QA scores
https://www.ditto.jobs/job/gumtree/127325643&source=gumtree
9mo
CallForce
1
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CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients. We are seeking a highly skilled Creditors Clerk to join our finance team; you would play a crucial role in ensuring our financial obligations are met promptly and accurately contributing to the overall financial health of our BPO.
Key Responsibilities:
Invoice Processing:
Receive, review, and verify invoices for accuracy, completeness, and proper authorization.
Code and enter invoices into the accounting system.
Match invoices with purchase orders and receipts to ensure accuracy.
Payment Processing:
Prepare and process payments, including checks, ACH transfers, and wire transfers.
Ensure that payments are made in compliance with company policies and terms negotiated with vendors.
Monitor and manage payment schedules.
Vendor Relations:
Maintain positive relationships with vendors and respond to inquiries in a timely and professional manner.
Resolve discrepancies and issues related to invoices and payments.
Negotiate payment terms and discounts when applicable.
Expense Reporting:
Reconcile employee expense reports, ensuring that expenses are within policy and supported by appropriate documentation.
Process and reimburse employee expenses in a timely manner.
Record Keeping:
Maintain accurate and organized records of all accounts payable transactions.
Assist in the preparation of financial reports related to accounts payable as needed.
Compliance:
Ensure compliance with financial and accounting policies and procedures.
Assist with audits and provide necessary documentation and information.
Reporting:
Generate reports related to accounts payable as requested by management.
Provide regular updates on accounts payable status to the finance team.
Qualifications:
High school diploma or relevant tertiary qualificationProven experience in an accounts payable or similar role.Knowledge of accounting principles and practices.Familiarity with accounting software and spreadsheet applications.Strong attention to detail and accuracy.Excellent organizational and time management skills.Effective communication and interpersonal skills.
https://www.ditto.jobs/job/gumtree/1060582784&source=gumtree
9mo
CallForce
1
SavedSave
CallForce is an award- winning BPO service provider of innovative customised contact centre solutions from South African to the global market.
We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.
Key Responsibilities:
Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents performance in international campaigns.Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.Provide feedback, coaching, and training to sales agents to enhance their sales skills, product knowledge, and customer service abilities.Collaborate with campaign managers and trainers to develop and update training materials and ensure that sales agents are well-equipped to succeed.Generate and analyse QA reports and metrics to track performance trends, identify root causes of quality issues, and recommend corrective actions to present to client. Foster a culture of continuous improvement and quality excellence within the team.
Qualifications and Requirements:
3+ years’ experience in international sales campaigns, with a strong understanding of sales processes and techniques.
3+ years’ experience in a QA TL / similar role within a call center/ BPO or sales environment.
Excellent communication and leadership skills, with the ability to motivate and develop a high-performing team.
Proficiency in using QA tools and software.
Why Join CallForce:
Competitive salary package.
Opportunity to lead and make a significant impact on the success of international sales campaigns.
Collaborative and supportive work environment.
Access to ongoing training and development programs.
Work with a diverse team and participate in exciting global campaigns.
https://www.ditto.jobs/job/gumtree/3674825602&source=gumtree
9mo
CallForce
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