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Results for call centre job in General Worker Jobs in Eastern Cape
1
Our client in the Insurance Industry based in Port Elizabeth is currently looking to employ a Clinical Hospital Pre-Authorisation Service Agent.
An awesome career opportunity awaits!
Requirements:
Grade 12 Certificate – Essential.Degree or Diploma in General Nursing – Essential.Valid South African Nursing Council Registration – Essential.MS Office Suite Experience – Essential.2 - 3 Years experience in a private hospital – Essential.Relevant experience in a call centre environment – Advantageous.Exposure to claims and ICD-10 coding – Advantageous.Understanding of the Medical Scheme Industry – Advantageous.
Responsibilities:
Pre-authorisation of all in-hospital procedures for applicable schemes, according to CRM protocols, telephonically and via email.Pre-authorisation of all specialised radiology for all schemes, according to CRM protocols.Pre-authorisation of all medical appliances and oxygen for all schemes.Assistance with clinical related queries and escalations where applicable.Presenting of complicated cases at clinical meetings when required.Accurate and comprehensive recording of notes on the system.Rotational filing of audit reports.Running of daily reports and distribution to the applicable case managers.Accurately resolve client queries and ensure excellent client service.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Demonstrate exemplary team behaviour through personal involvement, commitment and dedication in support of organisational values.Be part of a culture that directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.Identify own growth and development needs and discuss interventions to enable ongoing development, training and personal growth.Deal with ambiguity, uncertainty and provide perspective in difficult situations.
Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzE1MDI1ODk5P3NvdXJjZT1ndW10cmVl&jid=1489639&xid=3315025899
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Our client based in Port Elizabeth has a position available for a Call Centre Manager - Technical Support in their organization. Requirements: A+/N+ or BSc/National diploma in Information Technology at least 2 years’ experience in the ISP industry, of which at least 1 year was in a Supervisory/Management role.Excellent communication skills.Work well within a team.Excellent administration and people management skills. Authoritative manner - will not shy away from asserting their authority when needed. Duties and Responsibilities: Take responsibility and accountability for the Management and Performance of the Technical Support Team (approximately 100 team members).Execute strategies received from Senior Management.Ensuring that the Support Team delivers superior customer service.Drive adherence to the companys Code of Conduct.Monitor, drive adherence and adjust KPI’s where necessary.Growth and succession planning of the Team.Management of shifts, leave and disciplinary.Engage with 3rd party providers when required.Engage and work with the Development, Sales and NOC Teams when required.Manage training requirements.Manage the interview process for the Technical Support Team.Ensure that escalations are dealt with timeously and with a high a level of integrity to ensure the best outcome for the customer. If you are not contacted within two weeks of applying, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg4NzQ0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220856&xid=1109_88744
2y
1
Tracker requires the services of a Representative: Installation Support in their Installation Logistics – Scheduling division, at their Regional Office in Middelburg Mpumalanga. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
* Provide a scheduling related service internally and externally.
* Scheduling and rescheduling of appointments.
* Following up on scheduling related requests.
* Liaising with technicians regarding appointments.
* Monitoring effective utilization of Tracker technicians.
* Checking/Maintaining high Quality of schedules.
* Maintain local and regional Scheduling Relationships.
* Provide service within the region as well as other departments/regions/staff within Tracker.
* Provide telephonic and/or face to face service to both existing and prospective clients.
* Establishing, building and maintaining relationships with our various partners.
* Ensure that Customer Service standards are maintained in a highly pressurized environment.
* Ensure that all deadlines/targets are met.
* Provide daily reports and feedback to the Supervisor.
* Capture, maintain and update the database held by the company.
* Outsourcing of work to Fitment centres.
* Management of potential cancellations.
* Taking ownership of all queries received and calls taken and assisting the internal/external customer within our SLA’s
* Any other related tasks or duties assigned by the Supervisor / Line Manager
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4NzI0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235535&xid=1555_48724
2y
1
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Tracker requires the services of a Representative: Installation Support in their Installation Logistics – Scheduling division, at their Regional Office in Middelburg Mpumalanga. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.
* Provide a scheduling related service internally and externally.
* Scheduling and rescheduling of appointments.
* Following up on scheduling related requests.
* Liaising with technicians regarding appointments.
* Monitoring effective utilization of Tracker technicians.
* Checking/Maintaining high Quality of schedules.
* Maintain local and regional Scheduling Relationships.
* Provide service within the region as well as other departments/regions/staff within Tracker.
* Provide telephonic and/or face to face service to both existing and prospective clients.
* Establishing, building and maintaining relationships with our various partners.
* Ensure that Customer Service standards are maintained in a highly pressurized environment.
* Ensure that all deadlines/targets are met.
* Provide daily reports and feedback to the Supervisor.
* Capture, maintain and update the database held by the company.
* Outsourcing of work to Fitment centres.
* Management of potential cancellations.
* Taking ownership of all queries received and calls taken and assisting the internal/external customer within our SLA’s
* Any other related tasks or duties assigned by the Supervisor / Line Manager
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
* Matric with at least 1 year Contact Centre experience.
* Bilingual (English and Afrikaans) advantageous.
* Computer literacy.
* Excellent typing and accurate data capturing skills.
* Excellent communication skills including excellent telephone manner.
* Analytical skills.
* Ability to work under pressure.
* Feel confident to have all calls voice recorded.
* Excellent time management - Work with time controls.
* High levels of self-discipline.
* Be able to work independently.
*Benefits*
* Medical Aid
* Provident Fund
NB: Should you not receive a response from us within 3 weeks, kindly consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzQ4NjY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1235506&xid=1555_48668
2y
1
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Our Client in the IT industry is seeking an IT Project and Technical Lead to join their team, based in Port Elizabeth. Requirements: Matric / Grade12.IT Qualification.Computer Literacy.4+Years working experience in the field.Leadership skills.Technical skills. Duties and Responsibilities: Lead the delivery of allocated projects for our clients, including managing and executing project tasks & milestones.Provide input on a technical level in terms of drawing up scopes and Statement of Work (SoW’s) for projects.Responsible for 3rd level technical escalation of incidents, and problem solving management. Project DeliveryDevelop allocated Project Scopes.Develop comprehensive SoW (Statement of Work) as per template.Lead project delivery. Manage and ensure delivery of project tasks, aligned to milestones/deadlines within defined budget.Project delivery to be led and aligned to the overall Project Programme.Communicate appropriately with task owners, project stakeholders, client and/or 3rd parties to ensure timely delivery.Weekly/daily communication with Project Delivery Manager (highlight roadblocks).Manage deadlines: Deliver projects according to timelines as per Project Portfolio, ensuring own time management.T3 Incident ManagementEscalations: Troubleshoot and resolve complex incidents ensuring Service. Operations Team are brought up to speed for knowledge sharing.Provide support, training and guidance to the Service Operations Team on incidents where they need assistance.Record and document known solutions to complex incidents for future learning of Service Operations Team (to be saved centrally).Problem Solving ManagementInvestigate problem tickets.Document workarounds where applicable.Manage problem tickets through to resolution by following the problem management process.Team InteractionDaily interaction with the Project Delivery Manager that are project specific.Daily interaction with T1/T2 Service Centre Support Engineers where T3 support required to resolve escalated tickets.Daily interaction with task owners to ensure relevant tasks are delivered on time and within budget.Weekly meeting with Project Delivery Manager to monitor project delivery and overall project programme progress. Time and AttendancePunctual attendance on a daily basis.Good attendance record and timeous notification if unable to attend work.Adherence to On Call processes and procedures as and when required. If you are not contacted within two weeks of applying, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0MzA5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1228120&xid=1108_64309
2y
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The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end serviceMust be able to communicate with customers professionally and articulatelyMust be able to present benefits/opportunities of the product or service in an effective mannerIdentify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customersExercise appropriate soft skills when dealing with difficult customersEnsure correct listening skills and probing techniques are used to establish relevant informationBe able to effectively communicate with the team leader and team membersEnsure that customers are informed as to the progress of queries logged but not resolvedEnsure that the customers are called, and the resolution is confirmed before queries are closedEnsure that progress of every query logged is monitored until resolutionPerforming any ad hoc tasks as instructed.Skills and Experience: MatricIT background or qualificationPreferably in possession of an A+, N+, MCSE or CCNA qualificationPrevious ISP experienceIT trouble shooting skills including an ability to perform remote troubleshooting2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvyCan you work from home or in the office?Criminal clearComputer literateExcellent listening skillsWillingness to learnProblem-solving skillsAttention to detail
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223255&xid=1108_63465
2y
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The Role: Customer Service Agent Contract Position Based in Port Elizabeth To Start 25 April 2022 JOB OVERVIEW Be part of the key structure to assist in the successful rollout of vaccines. Be responsible for providing the people of South Africa with real time information and responses to their inquiries.Support vaccine literacy uptake, ensure consistency of messaging. Escalation of on the ground issues for feedback into public communication channels. Responsibilities and duties: Receive inbound voice calls and assist the people of south Africa with the booking of registration with EVDS (Electronic Vaccination Data System)Assist Individuals with queries relating to appointmentsAssisting with answering FAQâ??s, especially regarding all aspects of RegistrationSkills and Experience: Skills, Qualifications and Experience: Excellent Communication skillsMatric6 months previous call centre experience advantageousPrevious retail/customer services experience advantageousEntry level campaignHours 7h00 â?? 22h00 Monday to Friday and 08h00 â?? 20H00 Saturday and SundayLanguages to be represented: Afrikaans, Ndebele â?¢       Sotho sa Leboa â?¢       Sotho â?¢       Tswana â?¢       Swati â?¢       Venda â?¢       Tsonga
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYyNzM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1220653&xid=1108_62738
2y
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Port ElizabethAcademic requirements:2-year diploma / 3-year diploma in support services or A+ and N+ (Please provide any other IT related certification, Diploma or Degree)Work experience:Experience in desktop support both Hardware and Software (Onsite or remote), minimum 1 year.If work experience includes call centre exposure, it is very beneficial.Office365 – Managing portal, administration of users (azure ad sync or cloud)Advanced mail troubleshooting (Spam filtering, mail tracing and managing DNS records for best practice)Experience with RMS tools (AV, Patch management, hardware inventory and device resource management)Requirements:Ticket management of client queries and issues (Logged telephonically or via email).Setup of client software, emails and troubleshoot issues thereof.Managing/troubleshooting of Office365 portal and exchange.Managing/troubleshooting of clients PC (general issue and advanced investigation)Hardware, Patch management and Anti-Virus maintenance using RMM tools
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ5NzQ5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1188465&xid=1266_49749
2y
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The Role: Customer Service Agent Contract Position Based in Port Elizabeth To Start 04 March 2022 JOB OVERVIEW Be part of the key structure to assist in the successful rollout of vaccines. Be responsible for providing the people of South Africa with real time information and responses to their inquiries.Support vaccine literacy uptake, ensure consistency of messaging. Escalation of on the ground issues for feedback into public communication channels. Responsibilities and duties: Receive inbound voice calls and assist the people of south Africa with the booking of registration with EVDS (Electronic Vaccination Data System)Assist Individuals with queries relating to appointmentsAssisting with answering FAQâ??s, especially regarding all aspects of RegistrationSkills and Experience: Skills, Qualifications and Experience: Excellent Communication skillsMatric6 months previous call centre experience advantageousPrevious retail/customer services experience advantageousEntry level campaignHours 7h00 â?? 22h00 Monday to Friday and 08h00 â?? 20H00 Saturday and SundayLanguages to be represented: Afrikaans, Ndebele â?¢       Sotho sa Leboa â?¢       Sotho â?¢       Tswana â?¢       Swati â?¢       Venda â?¢       Tsonga
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU1MzkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1204878&xid=1108_55392
2y
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IT CALL CENTRE SUPPORT Our national retail client is looking for a dynamic, well spoken IT Call Centre agent.The successful candidate must have previous Help Desk / Support experience and A+ and N+ qulification.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk2NDk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1252147&xid=1109_96496
2y
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Port Elizabeth - The role manages multiple facilities including shopping centres, tenants and assets, ensuring all financial, operational, facilities, administrative and people functions are executed to the highest standard and within required performance indicators.Responsibilities:Operational ManagementEnsure property practices, policies and processes are consistently implemented across the assigned portfolios and that risks are identified, monitored and mitigated.Assume full accountability for letting arrangements, including sourcing tenants, ensuring renewals, drafting leases and loading leases onto the system.Negotiate optimal lease agreements to the benefit of the Group.Ensure agreed terms are fulfilled by all parties and contractual obligations of tenants executed on time and within agreed standards.Ensure relationships with tenants are well-managed, maintained and property requirements met.Advertise vacant space through direct calls to national tenants or through property agents.Work in collaboration with cross functional teams to ensure that property and infrastructure needs are clearly understood and executed.Develop and maintain networks with landlords, developers and other key stakeholders to ensure the assigned portfolio and area remains ahead of developments in the property market.Grow the business through new customer leads and property management referrals.Work alongside brand, marketing and PR teams to attract and drive traffic to the shopping centres.Research opportunities to capitalise on the utilisation of buildings within the assigned portfolio.Continually strive to identify ways to add value to each centre/property.Facilities ManagementManage the efficient running of all buildings and facilities within the assigned portfolio.Ensure contractor performance and relationships are managed in line with contractual agreements and in terms of the Occupational Health and Safety Act.Conduct centre visit inspections ensuring every operation in the centre is functional and in line with organisational and regulatory requirements.Coordinate all maintenance requirements.Ensure compliance and control with all aspects of OHSA including fire and hazard control.Oversee the work of all service providers, ensuring delivery within agreed standards including gardening, cleaning, security, metering (water and electricity) services.Execute technical maintenance control.Requirements:Degree in Finance, Property Studies, Business, Legal or an equivalent fieldCertificate in Shopping Centre Management - (beneficial).+3 years’ experience in a similar role Knowledge of property disciplines including negotiations, agreements, contracts, rentals and financials.Knowledge of the property retail market with a good understanding of store viabilities and shopping centre developmentAbility to travel at short notice as per operational requirementsStrong proficiency with MS Office 365 with an advanced level of Excel skillExposure to SAP RE- (beneficial)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUyMzUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197530&xid=1266_52352
2y
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Hospital Pre-Auth Service Agent, based in Port Elizabeth.
Our client delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value.
*ROLES AND RESPONSIBILITIES:*
* To effectively contribute to the Pre-Authorisation team, ensuring that the KPIs and SLAs are met and that all visits and in-room procedures are authorised according to protocol.
* Pre-authorisation of all in-hospital procedures for applicable Schemes, according to CRM protocols, telephonically and via email.
* Pre-authorisation of all specialised radiology for all Schemes, according to CRM protocols.
* Pre-authorisation of all medical appliances and oxygen for all Schemes.
* All authorisations need to be completed within 48 hours of receipt.
* Answering the telephone within 15 seconds (maintain KPIs).
* Escalate complicated cases to CRM Pre Auth Team Leader for presentation at the clinical committee meeting.
* Ensure that accurate and comprehensive notes are recorded on the system.
* Document savings.
* Check pending list daily and must not exceed 14 days.
* Rotational filing of audit reports.
* Running of daily reports and distribution to the applicable Case Managers.
* Enhance member experience by providing exceptional customer service.
* Assisting the Specialist Pre Auth-Team when necessary.
*BEHAVIOURAL REQUIREMENTS:*
* Telephone etiquette & communication –; verbal and written
* Accountability
* Time management
* Attention to detail
* Relationship building and interpersonal understanding
* Customer orientation and results orientation
* Empathy
* Teamwork and cooperation
* Business administration Skills
* Language proficiency: able to communicate in at least 1 African language preferable
*EXPERIENCE AND QUALIFICATIONS:*
* Relevant *health-related tertiary qualification* including, but not limited to, BA Psychology, Bio-Kinetics, Human Science, Diploma in Nursing (Enrolled Nurse) etc*. - Essential*
* Excellent understanding of the Medical Scheme Administration industry
* MS Office Suite (Word, Excel, Outlook etc.)
* Relevant experience in a call centre environment - Advantageous
* Exposure to claims and ICD-10 coding - Advantageous
*REF Code: PRE*
Location: Port Elizabeth
Profile: Healthcare
Career Level: 3+
Employment: Permanent, full-time
E.E. / Non-EE: African only
Working Hours: 08:00 AM to 17:00 PM
Salary: Commensurate with experience
*EXPERIENCE AND QUALIFICATIONS:*
* Relevant *health-related tertiary qualification* including, but not limited to, BA Psychology, Bio-Kinetics, Human Science, Diploma in Nursing (Enrolled Nurse) etc*. - Essential*
* Excellent understanding of the Medical Scheme Administration industry
* MS Office Suite (Word, Excel, Outlook etc.)
* Relevant experience in a call centre environment - Advantageous
* Exposure to claims and ICD-10 coding - Advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzgwNTJfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136956&xid=1555_8052
2y
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The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzYzNDY0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1223254&xid=1108_63464
2y
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SPAR Eastern Cape, a division of The SPAR Group Ltd, is currently recruiting for a Buyer Manager – Butcher Specialist to join their dynamic team.
The purpose of the Buyer Manager – Butcher Specialist is the Procurement & Management of all Butchery related products in DC & Drop Shipment. Maintaining profitability for both DC & Retail stores, whilst ensuring competitive pricing with opposition stores.
Key Performance Areas
* Monthly KPA measurements: Sales, DC GP, Retail GP, Stock, Service Levels, Promotions
* Weekly interaction with Suppliers to determine, pricing and availability of species for the following week.
* Trading on Key bulk lines to stores wanting to buy volume through DC or Drop Shipment Suppliers.
* Conduct visits to store Butcheries & provide written feedback to Management.
* Identify ways to grow Sales & Retailer Profitability
* Assist stores in determining the correct ranges for their stores in the various formats
* Procurement of stock into DC according to budgeted requirements
* Management of stock dates to eliminate write offs
* Range guidance for stores
* Management of food safety standards
* Grade 12
* Certified Butchery Qualification advantageous
* 5 years management experience
* Good understanding of Profit and Sales in a butcher market within the retail industry
* Advanced excel proficiency
* Knowledge of budgets and Pricing
* Understanding the competitive market industry
* Good relationship skills
* Excellent interpersonal & communication skills
*Closing Date : 27 May 2022*
*Kindly note: All applications are to be submitted through the Careers Site and Pnet. Please refrain from calling the Distribution Centre (DC) or emailing applications directly.*
*If you have not had any response from us within one week of the closing date, please consider your application unsuccessful.*
*SPAR Eastern Cape is an equal opportunity employer.*
*All positions are placed in accordance with the Company’s Employment Equity Plan.*
“Your application and all personal information provided herein is protected under the Protection of Personal Information Act (4 of 2013), hereinafter referred to as the “Act”.
* The SPAR Group LTD, with its head offices at 22 Chancery Lane in Pinetown, is collecting this information to enable us to facilitate your application and /or assess your suitability for the advertised position. This information will be used for this purpose only and disposed of thereafter, unless you consent to the information being retained for marketing purposes.
* Where shortlisted, your information will be retained for a period of 3 months and disposed of immediately thereafter if you are unsuccessful in your application. Where employment is offered, it will be retained as part of your employee portfolio and secured accordingly.
* This information is given to us, by you, voluntarily and of your own free will.
* If you do not wish to provide us with this information, are unable to do so, or object to it being used, it will resul
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYwNTQ1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1248898&xid=1555_60545
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The Role: FTTH Contact Centre Teamleader Based in Port Elizabeth Permanent Position Basic Salary The position of the Team Leader is to lead an inbound FTTH team and to maintain quality of service delivered in conjunction with iSonxperiences customer goals and objectives. The Teamleader is also expected to work within all teams of the Contact Centre to ensure that Customer Experience is delivered all the time. Main Responsibilities will include but will not be limited to: ¨Leading and managing a team of +- 13 agents¨Coaching and developing agents through continuous one-on-one sessions i.e. daily, weekly and monthly¨Attendance and leave management process and updating matrix¨Manage and motivate agents through different formsQuality management/improvement through call evaluations for each agent weekly¨Ensure that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).Set key performance indicators for agents and review agent performance according to KPIâ??s in conjunction with Contact Centre Manager on a regular basisAssist in agent career development and identify training needs¨Resolve daily queries and promote service delivery¨Compile reports and report on progress¨Liaise daily with Workforce Management team to ensure effective resource planning.¨Taking correct disciplinary measures where necessaryCompilation, development and maintenance of descriptive and statistical reporting on a daily, weekly and monthly basisStrong internal and external relationship buildingEnsure escalations processes are maintained and implementation of new processes with team buy inSkills and Experience: QUALIFICATIONS AND EXPERIENCE : Previous Team leader experience within a Contact Centre environment (Customer Service /Technical FTTH)Good performance management experienceExperience of website navigation functionalities, technology savvyGrade 12 CertificateIT Background would be an advantageIn possession of an A+, N+, MCSE or CCNA qualification will be advantageousPROFESSIONAL AND INTERPERSONAL SKILLS: Excellent communication both oral and writtenDemonstrate the ability to manage work load and prioritize activitiesHigh level of integrity , professionalism and trustworthinessProblem solving skillsExcellent Attention to detailA successful track record in meeting targets and achieving premium customer servicePositive attitude to work.      Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0NTI4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1229042&xid=1108_64528
2y
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East London - Managing the Call centre staff and responsible for driving sales through delivery and other omni channels. The role include interacting with the co-ordinator on a daily basis, and with agents at times. The role reports to the General Manager. Minimum Requirements: Relevant tertiary qualification - BCom advantageous/preferred 2+ years managerial experience, including managing staff and dealing with customers Responsibilities:Reviewing procedures and enhancing process where neededMarketing initiatives to drive sales and suggest possible stores to adopt delivery layer through analysis Drivers pay calculations Sales tracking and daily checks Forecasting sales and call centre agent deploymentManaging staff conflict and performance, and resolving customer complaints and breakdowns of call centre Conducting visits at delivery restaurants to ensure world class delivery service and systems To accompany drivers periodically to observe service delivery Responsible for all aggregator deliveries ensuring restaurants always available to receive and process orders Tracking uptimeCompetencies / Skills: Ability to speak, read and write English fluently Advanced numerical skills and statistical skillsThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5NjE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1132035&xid=1266_39615
2y
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