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Internal Sales Representative
INTRODUCTION
An underwriting management company in Pretoria is seeking an analytical and energetic Sales Representative with at least two to four years of experience in the insurance industry.
QUALIFICATIONS AND EXPERIENCE
Minimum education (essential):
National Senior CertificateRE 5
Minimum applicable experience (years):
2 - 4 years of experience
Skills and knowledge (essential):
MS Excel (Intermediate)MS Outlook (Excellent email étiquette)Cold Calling
Other:
Own transportWorking hours 08h00 – 16h30
Skills and knowledge (desirable):
Experience with telesales and online salesInsurance backgroundCustomer relations backgroundStrong administration skillsExperience with social mediaMultilingual
Key Performance Areas
Contributing to and driving sales by effectively calling clients.Achieving sales targets and converting outbound leads.Ensuring your product knowledge is passed on to clients.Responsible for processing all correct information onto final sales.Adhering to sales team standards checklist skills.Possess exemplary customer service skillsData capturingManaging junior sales representatives
REMUNERATION
Market-related (Extensive commission structure)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzYxNzU1NDUwP3NvdXJjZT1ndW10cmVl&jid=1319957&xid=2761755450
8h
1
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BUSINESS ANALYST
IntroductionAn innovative medtech company is seeking a passionate and versatile Business Analyst to join their dynamic team of professionals.
Job purpose:The Business Analyst takes ownership of assigned products and keeps a handle on product and project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity. They will increase company profitability by driving product success by designing efficient and scalable systems/products and ensuring on-time and on-budget delivery thereof.If you have a passion for systems and sustainability and working in tech, then this role is ideal. We leverage smart tech and give people the gift of hearing.
REQUIREMENTSMinimum education (essential):• For senior position: BEng (Industrial).• For junior position: a qualification is not necessary.
Minimum education (desirable):• Bachelors of Engineering (Industrial) or similar
Minimum applicable experience (years):• For senior position: 5 years minimum• For junior position: No experience necessary
Required nature of experience:• Business Analysis within the IT, software or medical device field• Development of project, product and system specifications• Requirement gathering and documentation• Project Management
Skills and Knowledge (essential):• Excellent computer proficiency (especially in MS Office Excel).• Report and proposal writing skills.• Business Process design
Skills and Knowledge (desirable):• Agile Project Management• BPMN or UML Knowledge
COMPETENCIESEssential Competencies:• Examining information• Documenting facts• Providing insights• Making decisions• Managing tasks• Producing output• Taking action• Pursuing goals
Important Competencies:• Adopting practical approaches• Exploring possibilities• Convincing people• Articulating information• Directing people• Conveying self-confidence• Showing composure• Resolving conflict• Embracing change• Inviting feedback• Meeting timescales• Checking things
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVESBusiness Analysis 60%• Full cycle Project and Product Management including capacity management, stakeholder engagement and resource tracking.• Multi-task on a suite of projects and products, all within different stages of development and implementation.• Compile intuitive system and product requirements and specification design, in terms of ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjAwNTU0Mzc0P3NvdXJjZT1ndW10cmVl&jid=1194906&xid=2600554374
8h
1
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QUALITY ASSURANCE OFFICER
IntroductionA forward thinking and innovative medtech company situated in Pretoria is seeking an informed and thorough QA Officer with 3 -5 years’ experience to join their team.
Job purpose:To assist with maintaining a company-wide quality management system (QMS) as well as assisting with medical device certification(s).This includes maintaining documentation of specifications and procedures, research anddevelopment, prototyping and keeping up to date with the latest local and international standards.
REQUIREMENTSMinimum education (essential):• Diploma in Industrial Engineering, Quality ManagementOR• Relevant Quality Management Certification
Minimum education (desirable):• BEng (Industrial or similar)Minimum applicable experience (years):• 3 years with a Degree or DiplomaOR• 5 years with a Certification
Required nature of experience:• Quality Management Systems (ISO 13485, ISO 9001, or similar) and regulated environments• Requirement gathering and documentation• Internal audit experience• Risk Management (ISO 14971)• Experience in the medical or technology industries would be beneficial
Skills and Knowledge (essential):• Excellent computer proficiency (especially in MS Office Excel)• Report and proposal writing skills• Business process design• Internal audits• Quality Management Systems (ISO 13485, ISO 9001, or similar)
Skills and Knowledge (desirable):• Medical device regulatory (European MDR, UK MDR and US FDA)• ISO 13485 auditing certification• Agile Project Management• BPMN or UML Knowledge• HIPAA compliance• POPIA compliance• GDPR compliance• Medical Device Software Life Cycle (EN 62304)
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVESQuality Management 40%• Define quality procedures in conjunction with operating staff.• Set up and maintain controls and documentation procedures.• Conduct internal audits on existing processes.• Conduct supplier management in line with QMS processes.• Support in keeping medical device risk files and device literature valuation are up todate.• Conduct training on the QMS system and associated processes.• Any other lawful tasks required by management
Regulatory Compliance 30%• Assist with compliance of medical devices to relevant medical device regulations.• Conduct post market surveillance activities in line with QMS processes.• Research and implement when required any new regulatory requirements and compliance related t...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTU3MDIzNzU3P3NvdXJjZT1ndW10cmVl&jid=1409664&xid=1157023757
8h
1
PRODUCT AND SUPPORT EXPERT
INTRODUCTION
A medical software and technology company situated in Pretoria East is seeking to employ a Product and Support Expert with at least 2 years’ experience within a similar role to join their team.
JOB PURPOSE
Product Experts provide high quality first line support and remote care to hearX USAThey maintain high customer satisfaction and ensure customers are assisted remotely via video calls, voice calls, emails and text messages.Product Experts ensure that prospective customer callers are assisted with the information they require/desire and process the sales on the new customer’s behalf.They also ensure that customer’s devices are operational and that the customers understand how to use and maintain their hearing aids.
REQUIREMENTS
Minimum education (essential):
Matric
Minimum education (desirable):
Customer Satisfaction Certificate
Minimum applicable experience (years):
2 years in Customer Support and Troubleshooting (or in a role requiring similar skills as listed herein)
Required nature of experience:
Customer relations and relationship managementTelephonic and email supportVideo calling experience (advantageous)Contact centre experienceTelephonic sales experience and high conversion rates (advantageous)Technical support experienceAdministration and record managementWorking in a digital environment
Skills and Knowledge (essential):
CRM system experienceTelephonic sales and support skillsExcellent English skills (written and spoken)Excellent communication ability and oratorshipConflict management
Other:
Working hours: 16h00 - 03h00Working shifts, four shifts a week (Monday to Saturday)These working hours will change with daylight savings (in our summer months) to match the hours of 9am - 8pm Eastern Standard Time
COMPETENCIES
Essential Competencies:
Establishing RapportInteracting with PeopleValuing IndividualsUnderstanding PeopleConvincing PeopleArticulating InformationShowing ComposureResolving ConflictExamining InformationDeveloping ExpertiseAdopting Practical ApproachesFollowing Procedures
Important Competencies:
Upholding StandardsGenerating IdeasInviting Feedbackhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMDM2Mzg3NjU2P3NvdXJjZT1ndW10cmVl&jid=377524&xid=3036387656
8h
1
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Relationship Manager
Introduction:
A medical technology company situated in Pretoria is seeking a dynamic Call Centre Agent with 2-5 years of experience to join their team.
Job purpose:
Responsible for telephonic sales and handling customer issues pertaining to the sales of hearing aids within the United States market.
The role will include outbound and inbound sales calls (including cold calling) as well as the provision of support queries from customers on the delivery and use of the hearing aids.
In-the-job training will be provided with regard to hearing aids and hearing loss.
Requirements
Minimum education (essential):
Matric
Minimum applicable experience (years):
1 - 3 years
Required nature of experience:
· Customer relations
· Telephonic sales and cold calling
· Call centre
· Administration
· Working within a digital environment
Skills and Knowledge (essential):
· CRM system experience
· Telephonic sales experience and high conversion rates
· Excellent English skills with a neutral accent
Other:
· Working hours from 15:00 - 02:00
· Working shifts, four working days on, one working day off
· Monday to Friday, occasionally on Saturdays
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Client Support and Relationship Management (30%)
· Solve problems for end users to get the products working.
· Solve problems as effectively and efficiently as possible in reducing the time spent with each query.
· Manage the ticketing system.
· Escalate queries with discretion.
· Respond to queries and follow up with feedback.
· Conduct business professionally when communicating and interacting with clients to ensure client satisfaction.
· Maintain a high ‘customer effort score’ by going above and beyond for customers.
· Complete assigned CRM tasks for follow-ups and support calls to clients.
New Business Generation (40%)
· Generate and secure potential revenue by:
o Calling new prospective clients.
o Following up on calls.
o Following up on supplied leads.
· Achieve set goals and targets.
· Upsell additional products to existing clients.
Communication Management (20%)
· Keep client interaction logs up to date on Salesforce.
· Report on campaign...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yOTE0NzAxNjI3P3NvdXJjZT1ndW10cmVl&jid=1328268&xid=2914701627
8h
1
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Commercial Legal Advisor
Introduction:
A medical device and technology company situated in Pretoria is seeking a dynamic Junior Legal Advisor with at least 2 years work experience post articles to join their team.
Job Purpose:
Provide legal advisory services and support to the business, by providing effective and efficient 1st line of defense and business assurance support. In doing so, the function will support and enable the business to ensure that commercial and contracting are effectively managed, ensuring business sustainability and growth.
Minimum Requirements:
Education
Bachelor of Law Degree (LLB / BCom) (essential)Candidate Attorney (desirable)
Skills and Knowledge (essential):
Commercial law application in a PTY Ltd companyCompliance with Companies Act (and fiduciary requirements in terms of applicable legislation)Contracts and agreements (contract law)Legal research commercial law mattersExcellent English writing skillsSARB RegulationsTakeover Regulation Panel applicationsShares and ShareholdingDrafting of Company constitutional documents
Skills and Knowledge (beneficial):
Exposure to international law (especially the United States and the UK)Trademark knowledgePatent registration knowledgePOPIA compliance
Experience:
Completed articles5 years of relevant experienceDrafting of contracts and agreementsDrafting of legal lettersReviewing of legal templates for agreements like NDA, Contractors, and Licensing agreements
Key Performance Areas, Weights, and Objectives
Author Contracts and Agreements
Support the Legal Lead in developing policies and procedures to effectively manage the legal risks identified.Review and update policy wordings and other related documents as requested by the business.Draft contracts to ensure that the contracts entered by the company are accurate.Maintain and continuously improve the company’s internal contract template database.Draft NDAs in line with company policy.Review supplier agreements or terms, escalating to the Legal Lead where needed.Provide timeous feedback on reviews to issuing party and line manager
Legal Document Database Management
Ensure all legal documents are stored, labelled, and backed up correctly.Maintain an inventory list of all active agreements.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80MTY0OTY4ODA0P3NvdXJjZT1ndW10cmVl&jid=1366444&xid=4164968804
8h
1
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CONTINIOUS IMPROVEMENT AUDIOLOGIST
INTRODUCTIONA medical device company situated in Pretoria is looking to employ an analytical and innovative Audiologist with a minimum of 5 years’ experience to join and improve the productivity of their team.
Job purpose:Responsible for developing training material and continuously presenting it to inhouse Audiologists (Hearing Experts) and Relationship Managers in the Hearing Hub. It’s for continuous improvement and agent training in the Hearing Hub. This person will also be involved with optimising the salesprocess/conversations to up the conversion.
REQUIREMENTS
Minimum education (essential):• Relevant degree in AudiologyMinimum education (desirable):• Masters degree in AudiologyMinimum applicable experience (years):• 5 yearsRequired nature of experience:• Training content generation• Training facilitation• Audiological research• Hearing Aid troubleshooting• Hearing Aid fitting• Customer interaction• Experience in a corporate environment
Skills and Knowledge (essential):• Quality control - analysis and interpretation of calls• Customer relationship management system• Sales processes• Coaching
Other:Working hours:• Five days a week, Monday to Friday, 12:00 - 21:00 depending on daylight savings.
COMPETENCIESEssential Competencies:• Examining Information• Documenting Facts• Developing Expertise• Articulating Information• Team Working• Checking Things• Producing Output• Taking Action
Important Competencies:• Providing Insights• Establishing Rapport• Making Decisions• Conveying Self-Confidence• Showing Composure• Thinking Positively• Resolving Conflict• Inviting Feedback• Meeting Timescales• Following Procedures• Managing Tasks• Pursuing Goals
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVESTeam Support 20%
Assist with active monitoring and reporting of performance of team membersMonitor and enforce correct use of internal systems.Monitor and enforce HIPAA and POPIA Privacy Requirements.Assist with relevant HR related processes (ie onboarding, performance management etc.)Assist with enhancing and encouraging a culture of excellent client service.Assist with cultivating and maintaining a healthy and effective team culture.
Training and Content Development 60%
Develop an...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODEyMzU4NTk/c291cmNlPWd1bXRyZWU=&jid=1315882&xid=581235859
8h
1
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FOOD AND BEVERAGE MANAGER
Introduction
An exclusive golf and lifestyle estate situated in Pretoria East is seeking an experienced and organised Food and Beverage Manager with at least 5 years’ experience within a similar role to join the team.
Job Purpose
Responsible for managing all F&B and banqueting/events operations and for delivering an excellent guest experience. Forecast, plan and manage all F&B orders, staff, and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.
REQUIREMENTS
Minimum education (essential):
Culinary School Diploma or Hospitality Management Diploma
Minimum education (desirable):
Degree in Hospitality Management or Food Service Management or related field
Minimum applicable experience (years):
5 years
Required nature of experience:
Proven food and beverage management experience.Event or function management experience.Working knowledge of various computer software programs i.e., MS Office and restaurant management software (Club Master, Smart Trade).Up to date with food and beverages trends and best practices.Multiple outlet experience as well as banqueting experience up to 400 Pax.Ability to run more than one function at the same time.
Competencies (Essential):
Ability to spot and resolve problems efficiently.Mastery in delegating multiple tasks.Communication and leadership skills.Ability to manage personnel and meet financial targets.Guest-oriented and service-minded.Strong leadership needed to take charge of this department.Self-motivated with the ability to work without supervision.
Other:
Working days: Tuesday – Saturday
Key Performance Areas
Managing food and beverage and banqueting/events operations within budget and to the highest standards.Leading F&B team by attracting, recruiting, training and appraising talented personnelResponsibilitiesManage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.Preserve excellent levels of internal and external customer service.Design exceptional menus, purchase goods and continuously make necessary improvements.Identify customer’s needs and respond proactively to all their concerns.Lead F&B team by attracting, recruiting, training, and appraising talented personnel.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjkyNjE0Njc4P3NvdXJjZT1ndW10cmVl&jid=1394231&xid=3692614678
8h
1
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Introduction:A medical technology situated in Pretoria East is seeking a Debt Collector with a minimum of four years’ experience within a similar role to join their team.
Job purpose:To collect outstanding amounts for Lexie Hearing clients. Have at least 50 conversations with clients in arrears per shift.
REQUIREMENTSMinimum education (essential):National Senior Certificate
Minimum applicable experience (years):• 4 years• Required nature of experience:• Debt collection• Experience in an international call centre is beneficial
Skills and Knowledge (essential):• Accounting Software (ie Pastel / Xero)• Microsoft Excel• Google Suite
Other:• 5 days a week; 9 hours a day with an hour lunch.• Hours: 16h00 - 01h00
COMPETENCIESEssential Competencies:Examining InformationEstablishing RapportShowing ComposureResolving ConflictMeeting TimescalesChecking ThingsFollowing ProceduresUpholding Standards
Important Competencies:• Interpreting Data• Developing Expertise• Adopting Practical Approaches• Thinking Positively• Embracing Change• Inviting Feedback• Understanding People• Valuing Individuals• Managing Tasks• Producing Output• Taking Action
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Debtors liaison 90%• Follow debtors collection process.• Suggest optimisations to debtors collection process.• Ensure proper and clear correspondence with customers including via phone, email and text.• Ensure proper record is kept of all communication with debtors on relevant platforms.• Ensure Salesforce is updated with activities in the debtors process.• Ensure customer contact details in Salesforce are correct after confirming details with the customer.• Update and maintain customer contact details in Salesforce.• Compile weekly feedback of debtors outstanding and communicate with Financial Manager on a regular basis.• Meet all relevant debtors deadlines.• Plan and structure daily work to meet deadlines efficiently.• Negotiate payment arrangements with customers to increase debt collection.
Stripe administration 10%• Process payments on Stripe.• Update credit card details on client accounts.• Maintaining records of the above on relevant platforms.• Process credit notes on Stripe.• Compile letters of demand.
QMS• Follow relevant processes in line with the dictated QMS processes
Salary offered:Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTAyNTI3NDAyP3NvdXJjZT1ndW10cmVl&jid=782226&xid=2102527402
8h
1
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BUSINESS ANALYST (Finance)
Introduction:A forward thinking and innovative med-tech company situated in Pretoria East is seeking a dynamic Business Analyst with at least 3 years’ experience to become an integral part of the team.
Job purpose: The Business Analyst will take ownership of assigned products in the financial department. They will be responsible to handle project aspects including business models, specifications, budgets and financial models, progress tracking, management of resources and team capacity. They will increase company profitability by driving success by designing efficient and scalable systems/initiatives and ensuring on-time and on-budget delivery thereof.
REQUIREMENTS
Minimum education (essential):• BCom Financial related Degree /• Bsc Information Technology /• BEng Industrial Engineer
Minimum applicable experience (years):• 3-4 years minimum
Required nature of experience:• Business Analysis and project management within the financial services/debt collecting/finance industry• Development of projects, initiatives and system specifications• Business intelligence• Reporting on data• Requirement gathering and documentation• Project Management
Skills and Knowledge (essential):• Excellent computer proficiency (especially in MS Office Excel).• Report and proposal writing skills.• Business Process design.
COMPETENCIES
Essential Competencies:• Examining information• Documenting facts• Providing insights• Making decisions• Managing tasks• Producing output• Taking action• Pursuing goals
Important Competencies:• Adopting practical approaches• Exploring possibilities• Convincing people• Articulating information• Directing people• Conveying self-confidence• Showing composure• Resolving conflict• Embracing change• Inviting feedback• Meeting timescales• Checking things
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Business Analysis 60%• Collections portfolio analysis and monitoring (incl. roll rates, LGD’s and PD’s, propensities, forecasting of collections and cash flows.• Craft and implement financial collections strategies and processes.• Data management, integration and architecture to enable rapid and accurate reporting across multiple systems.• Agent performance, efficiency and effectiveness analysis and reporting.• Multi-task on a suite of projects and strategies, all within different stages of development and implementation.• Create SOP and be...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDQxMjg4NDEwP3NvdXJjZT1ndW10cmVl&jid=1244772&xid=2441288410
8h
1
Business Consultant
Position: Full time, Hybrid (Office based)
Location: Pretoria
Please send your latest CV to Michelle - kindo.m@abcworldwide.com
COMPANY PROFILE
Our client is one of the largest South African FX intermediaries, and they are proud that some of the biggest names in Financial Services have chosen them as their preferred foreign exchange provider. In addition, they give their clients access to the best pricing and service available in the market.
They offer expert advice coupled with fast, reliable, and secure currency transfers with preferential exchange rates, so that your money goes further. Our client is licensed by the FSCA as an authorized Financial Services Provider and authorized by the SARB to act as a Foreign Exchange Intermediary.
About the role
This role is for a business consultant that will focus on the Wealth industry and assist financial advisors, asset managers and other financial institutions, and their clients, to move funds in and out of South Africa.
Key Responsibilities
Delivery of both annual and monthly sales targets in coordination with the company´s sales strategy to ensure sustainable growth and business developmentLead and develop relationships with key clients to build long term sales opportunities and an effective distribution network of regional contacts and influencers in the foreign exchange marketMaintains, influences, and develops senior level relationships with all key FX Partners and introducing advisors for business development opportunitiesDevelops and maintains a strong business pipeline for Regional Accounts and expands on activitiesResponsible for generating and closing a consistently high level of sales opportunities with clients by identifying needs, developing FX relationships, and providing appropriate FX solutions and servicesAssisting Introducing Partners and Corporate Clients from the point of enquiry to trade completion by facilitating registration, gathering KYC documentation, and managing the client to the point of trade readiness
Core Competencies
Adhering to good practice and ethical Principles and ValuesDemonstrates consistent usage of ethics and values; raises potential violations in othersDelivering results and Meeting Customer ExpectationsModifies approach in the face of new demands and helps others (both internally and externally)Supports change initiatives, adjusting their actions appropriately when presented with additional informationDemonstrates ability to relate well to people at all levelsMakes timely decisions and accepts accountability for own actions...
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8h
1
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Is responsible for enhancing Cash Flow Capital’s brand awareness within the digital space as well as ensuring all branding is consistent and effective.
KEY PERFORMANCE AREAS
Responsible for digital design and consumer experiencesAssisting CFC to drive growth in its brands and product linesAssisting with the development and design of branding and marketing campaignsCreating monthly social media designs and Google designs for all group brandsEnsuring that CFC’s vision and mission are communicated through all platformsEnsuring that branding is consistent across advertising and campaigns.Assisting with website design and developmentAssisting in the monitoring of market trends, research consumer markets and competitors’ activitiesParticipating in monthly marketing strategy meetingsConceptualising and producing video advertising materials and campaignsDesigning monthly client mailers on MailchimpDesigning an internal staff newsletterDesign and ordering of business cards for employeesDesign and supplying employees with email signaturesDesign of additional mailers and wise stamp email signature marketingDesigning print media and sourcing relevant suppliers for company brandingDesign work as required by internal company departmentsManaging the overall presence and brand strategy of SisizanaProducing the monthly social media content copywriting for Sisizana
CORE COMPETENCIES
Strong design and creative skill setKnowledge of design packages - specific adobe cloudAbility to build relationshipsGood time management and planning skillsGood verbal and written English communication skillsAbility to prioritise workload and meet deadlinesExcellent attention to detailAdaptabilityWell versed in MS Office Suite, G Suite, Adobe Suite and MailchimpSelf-motivation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zOTUwMDUyMzc4P3NvdXJjZT1ndW10cmVl&jid=1515719&xid=3950052378
8h
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMjcwMzQzNjg5P3NvdXJjZT1ndW10cmVl&jid=376454&xid=3270343689
8h
1
Life and Funeral Sales Call Centre Agents
Menlyn
Permanent
We are seeking Call Centre agents with experience in long term insurance.
Basic and commission.
Requirements:
MatricClear ITCRE 5 within 2 years of DOFAFull FAIS credits within 6 years of DOFA
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTI1ODgxOTM5P3NvdXJjZT1ndW10cmVl&jid=1627310&xid=1125881939
8h
1
If you reside in Pretoria or close to Pretoria, have a valid drivers license, A+ and N+ certificate with no less than 3 years 2nd and 3rd line support, then send me your CV!
Incumbent will be responsible for offering desktop and technical support related to hardware and software
Installing software, troubleshooting, repairs and maintenance
Give clients detailed feedback on queries logged
Offer 1st line support
Assist with asset register maintenance
Procuring endpoint devices
Closing calls via the JIRA system
Excellent communication skills
Technical
Great customer service skills
Solutions driven
Must have a clear criminal record, clear credit (ITC) as this is the insurance sector
Great track record - contactable references
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDkwNTkxOTY/c291cmNlPWd1bXRyZWU=&jid=1618845&xid=149059196
8h
1
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Technical Support Specialist
Menlyn, Pretoria
Permanent
1. Provide hardware and software support (LAN & WAN)
Install softwareTroubleshooting (TCF)Assemble computerRepairs & maintenance of hardware & peripheralsInstallation & maintenance of cablingMaintain inventory for software & hardware (TCF)
2. Provide 2nd line support to users on helpdesk
3. Boardrooms and printers
Assist with first line support in boardrooms.Assist with first line printer support.
4. Provide electronic access relating to buildings Procurement
Assist with procurement of endpoint devices and accessories for users.Assist with maintenance of asset register with IT Asset Management Team.
Requirements:
MatricNational diploma in IT (Advantageous)A+N+At least 3 Years’ Experience in 2nd & 3rd line supportClear ITC
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS81ODA4OTU0MzA/c291cmNlPWd1bXRyZWU=&jid=1619509&xid=580895430
8h
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Responsibilities:
Request commercial stop order deductions (TCF).Retrieve deduction request files from Aims.Extract different deduction requests from Aims reports and prepare them for submission to various institutions via email.Follow up on deduction requests distributed by Hyphen.Reconcile commercial stop order receipts.Request feedback from different institutions to support the deposits made into the CSO bank account (TCF).Perform a reconciliation between the deduction requests submitted and the feedback received from different institutions, ensuring that the feedback aligns with the amount deposited into the bank account.Update any differences identified through this reconciliation in Aims to ensure accurate reflection of receipts (TCF).Allocate deposits in FNB Deposit account and bank account journal(s).Investigate the system-generated exception report concerning deposits that couldnt be allocated in AIMS.Conduct monthly reconciliation between the bank statement and transactions allocated on AIMS (both system-generated and manual) to ensure completeness and accuracy.Prepare the journal to be posted to Sage.Calculate amounts to be refunded to policyholders (TCF).Process refund requests that have been received.Identify all Aims transactions related to the refund.Perform calculations based on the number and value of premiums received, taking into account any applicable premium increases.
Requirements:
Formal Education:
Matric with mathematics and accounting.
Technical/Legal Certification:
National diploma (an advantage).
Experience:
1 Year of finance experience (an advantage).Exposure to the insurance industry would be beneficial.A working knowledge of AIMS is preferred.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTQzNTg3MzcwP3NvdXJjZT1ndW10cmVl&jid=1741906&xid=2543587370
8h
1
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A leading Financial Services Provider is looking for a Technical Support Team Leader
Job Description
1. Lead Technical Support Team• Provide reports to management on call closure status and first line support related matters• Implement processes to ensure calls are closed timeously• Liaise with all necessary stakeholders and provide feedback to business and IT Management• Ensure jiras are dealt with and closed timeously• Assign jiras• Monitoring (e.g. Boardrooms)• Escalation of calls to 3rd line and other Teams.2. Provide hardware and software support (LAN & WAN)• Install software• Troubleshooting (TCF)• Assemble computer • Repairs & maintenance of hardware & peripherals• Installation & maintenance of cabling• Maintain inventory for software & hardware (TCF)• Desktop patch management
3. Provide 2nd line support to users • Investigate and provide solution (TCF)• Communicate with users on incident logged (TCF)
4. Finance, procurement and asset management• Ensure that end user equipment (e.g. laptops and desktops) are procured timeously• Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure• Works closely with the asset management team to ensure that assets are tracked and managed.
Education Requirements
Nationals Diploma in IT Technical/Legal CertificationA+N+
Experience
5 Years Experience in 2nd and 3rd line of supportTeam Leader Experience
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDAwNzQ1P3NvdXJjZT1ndW10cmVl&jid=1696236&xid=3490400745
8h
1
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Provide support and maintain VOIP infrastructure• Monitor voice servers (Cisco and Real Connect), SIP trunks and gateways for problems (Switchboard system, Cisco Call mangers, Cisco Transcoders, Cisco Session Boarder Controllers, and Cisco voice gateways)• Create user profiles for Cisco phones; add Cisco phones and user profiles to the CUCM; assign users to relevant groups, create hunting groups, assist users with logins and configuration of forwarding options.• Create user profiles for Real Connect soft phones; install and configure Real Connect soft phones, setup user extensions, allocate users to relevant groups/campaigns and create forwarding options.• Install, support, and maintain Cisco VOIP infrastructure.• Log calls, follow up and escalate any system related issues with the vendors for the Real Connect system and Cisco IP telephony system.• Assist with integrations with external parties for automatic loading of leads and create different campaigns (SMS campaigns, TV ads etc.)• Provide support to end-users for Cisco handsets and Real Connect soft phones. • Provide IP Telephony troubleshooting of the company’s telephony system (Cisco).• Configure and support Polycom and Cisco teleconferencing systems.• Support and maintain billing system (voice engine) and assist users with telephone billing queries. • Monitor recording of calls on Cisco handsets and Real Connect system.• Ensure that voice loggers/recordings servers are operational and attend to any errors/issues.• Provide end to end support for the Real Connect telephony system and Cisco IP telephony system.• Conduct weekly Cisco IP telephony and Real Connect system back-ups.
Configure, troubleshoot, and monitor LAN/WAN infrastructure• Assist with troubleshooting of issues on Cisco switches and network links when problems occur at the branches countrywide.• Configure, support, and maintain Cisco switches on the LAN.• Assist with setting up of cross-connects. • Assist with setting up of new network links for the Assupol branches, monitor existing network links and troubleshoot any network performance issues.• Manage and update the network monitoring system with all the network devices.• Create and update architectural diagrams for the company’s IPT system.• Perform traffic analysis on switch trunk interfaces.• Cisco switches configuration files backups when changes occur.
Liaise and correspond with 3rd party suppliers• Apply for services with all our external providers (network links, telephony system etc.)• Obtain quotations from suppliers and assist with the procurement process.• Ordering of Cisco handsets and switches.• Conduct proof of concepts when required.• Report and follow up on faulty network links and telephony system issues with the relevant ven...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDcxNzkyNTM3P3NvdXJjZT1ndW10cmVl&jid=1619511&xid=1471792537
8h
1
If you are a numerical and solutions driven person, who can start on a 6-month contract, then read further!
One of our well known national long term insurance clients is on the lookout for an experienced Payroll fanatic, to join their team towards Pretoria.
Duties:
Payroll process from start to finish
On boarding and off boarding of staff
Reconciliations
Contract drafting
Capturing leave
Administer employee benefits
Assist with internal audits
Requirements:
No less than 3 years HR and payroll experience
VIP PREMIER is a MUST
SAGE 300 PEOPLE is a MUST
Must know how ESS works
Should know COIDA, Tax and UIF
Should know the BCEA, NCA, EEA etc.
Valid Matric and HR diploma - completed
Would be great if the individual has worked in the insurance sector
Excel - advanced level
Excellent English communication - written and verbal
Empathetic and sympathetic
Deadline driven
Ability to keep information confidential
Trustworthy
Reliable
Attention to detail
Must have a clear criminal and fraud record
Great track record - reference checks will be conducted upfront
Clear credit (ITC)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE0NjM5MzA5P3NvdXJjZT1ndW10cmVl&jid=1684532&xid=3514639309
8h
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